Pontchartrain Hotel

Very nice and nostalgic

Reviewed on Google Maps

I love historical hotels with character and this one was fabulous! Not only were the staff (Jerry and Justin) very welcoming, but the hotel itself was extremely charming. In addition it featured three cool bars, live music and an lovely restaurant. The only drawback was that the rooms windows were painted shut and the room smelled a bit musty, so fresh air was not feasible. Would gladly return again! More...

Reviewed on Google Maps

I'd really give this place a 4.5 due to a few quirks in the room such as no garbage can or fan in the bathroom and a very strong odor of cleanser after the room was serviced, but otherwise, this place was fabulous. We had a regular King room on the 11th floor, which was spacious and well decorated and had a view of the city, Unique, eclectic artwork and very quiet, but we stayed during the week. On a gorgeous Sunday afternoon both Jack Rose and the rooftop bar were completely mobbed, and I can imagine it is worse on the weekend. Anyway, things quieted down and we had no elevator disturbances like other reviewers mentioned.||||I would like to say that the staff at this hotel is excellent -- super nice, competent, efficient, especially the front desk woman with curly magenta-ish hair whose name I forget. Really, all of the workers were great, the restaurant staff, the bellhop, the valet. Keep those employees happy, Pontchartrain!||||It's a great location right next to the Garden District and walking distance from the Warehouse District. St. Charles streetcar is right in front. All in all, an excellent stay. More...

Reviewed on Google Maps

We enjoyed our stay. Quiet and convientlylocated.

Reviewed on Google Maps

I loved staying at this hotel. Everyone there was super friendly. The staff at the front desk always knew my name. When I would pick up my room key they always knew my room number. Just shows me there is attention to detail. I loved that there was always someplace open to eat within the hotel. Everyone at all three places were also very nice. The rooms were very pretty and nicely kept and comfortable. I would definitely recommend this hotel. The only thing I would have liked to have was coffee in the room. More...

Reviewed on Google Maps

We recently stayed at The Pontchartrain Hotel for a Saints weekend. The rooms were perfect and the Tin Roof Bar is always a great time. Brittney B. always goes above and beyond to make sure everything is great! The best place to stay in Nola and can't wait to return!! More...

Reviewed on Google Maps

We had stayed one lovely night at the Ponchartrain Hotel when a medical emergency arose. Ashante graciously extended our booking at a favorable rate which allowed us to stay in the room and concentrate on more pressing matters. The front desk staff was especially considerate and the valet staff could not have been more helpful. After several days at UMC we were finally able to return home, emergency situation successfully dealt with. Many thanks to Ashante, Brittany, Trent, Ed and Burnell for making the circumstances of our extended stay as comfortable as possible by their care and support. The staff, without exception, truly made a difference. More...

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We were in New Orleans for our daughter's follow-up surgery. The location was ideal for getting to and from the hospital.

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Clean, bright rooms, and courteous staff. Excellent location

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Beautiful hotel with charming decor, helpful staff, and delicious food and cocktails.

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We got a 2 room suite overlooking the Superdome. Very Friendly and Helpful Staff, beautiful recent Renovation, great location, lots of options for food/drinks, incredible rooftop bar, clean ~ well done!

Reviewed on Google Maps

I just love this place. The room decor reminds me of old photos of my grandparents' house taken in the 1940s. I adore the old fashioned yet not fussy ambiance. Love the pottery and collectibles in the hallways. I wish I could live there full time.||When I first saw the pictures online, I thought "that place is ME". It's even better in person.||||But none of it would work without the right people at the front desk. Jerry was so gracious and helpful when I checked out and then returned to check in 2 hours later. A true professional. ||Trent was always ready with a warm greeting when I'd approach the desk to reclaim my key. Everyone was so courteous and kind.||||The beds in rooms 511 and 513 were both extremely comfortable, the best I've slept on ANYWHERE. I have a picky back that doesn't like hard mattresses, and if I lay on my side, my hips and back will ache if the mattress is too firm. ||I usually use extra pillows for lower back support. There were plenty of pillows on the beds, and I only used the one under my head. Amazing!||||Room 511 was a bit cold initially due to the cold snap. I turned the room unit to 80 degrees to heat the room, then adjusted to 74. There was plenty of hot water.in both rooms.||||Both rooms had the same decor, except the bathrooms. 513 had a much larger wheelchair accessible bathroom. The roll-in shower had a sitting ledge. That bathroom had 1930s influenced colors, with pale green subway tile, black painted walls, and black tiled flooring. So elegant. More...

Reviewed on Google Maps

historical , very proffessional , nostalgic , & the area its in has a manhattan feel to it

Reviewed on Google Maps

Wonderful NOLA gem, with special NOLA character. The staff is so attentive. Special shouotut to Michael, who helped us through luggage mishap and made our stay special throughout. Room was beautifully retro, with every amenity and old world charm. No plastic glasses here, only crystal will do! More...

Reviewed on Google Maps

We recently traveled to Nola for a long weekend. We typically stay downtown in the French quarter, but decided to stay in the garden district. We heard that the Pontchartrain was classic New Orleans. Upon arrival, we received a very warm welcome from Jerry. He immediately made us feel at home and he provided us with some interesting history about the hotel. Our room was on the 11th floor. Our room was amazing. It had the old south feel and was very spacious. The location was great. It was a short walk to some amazing restaurants and magazine street. We really enjoyed the tin roof bar on top of the hotel. The bartenders were great. Kalie remembered our name and our drinks. It provided a nice view of the city. I think we found our forever hotel to stay in Nola. More...

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A historical building that portrays an art deco style with some great views of the city.

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What a charming hotel! It feels like classic New Orleans as it should be. It's unique, imaginative and very comfortable as well- the bed linens are very soft and the shower was really nice! The local staff knows the neighborhood very well. Thanks for your help, Jerry! I definitely recommend this hotel for an authentic, plush experience of the garden district! More...

Reviewed on Google Maps

I feel like I have stepped back in time when I stay at The Pontchatrain Hotel. Perfectly located between The French Quarter and Audubon Park, with easy access to all. But perhaps most delightful of all, is the staff! I recently stayed on my own and the staff could not have been friendlier or more helpful. In particular, the father/daughter team at the front desk, Jerry and Brittany, were a true delight! The excellent service, all around, will be bringing me back to this hotel. More...

Reviewed on Google Maps

Stupendous staff! Excellent uptown location!

Reviewed on Google Maps

We enjoyed our stay at the Pontchartrain Hotel, it is a quaint boutique style hotel. The room was a little small but nice and the bed was comfortable. Although the decorating is there to capture the old world New Orleans charm I do feel some of the finishes could be better. You can keep the feel of the old building and charm without comprising some nicer finishes and amenities. I think it needs a little refresh. The rooftop bar was excellent, we enjoyed the view. Watch your bill, we were doubled charged for drinks and didn't catch it till later. They charged us and someone in our party all for the same drinks. We thought we paid and they thought they did........we all paid the same bill. The Bayou Bar downstairs had an amazing 3 piece jazz band that was exceptional! And the bar food was amazing, we hear that the restaurant Jack Rose cooked the food. Best bar food I've every eaten! It was a great experience. Everyone that works there is nice and helpful and helped to make our stay even better. We had a great time. More...

Reviewed on Google Maps

A little dated but charming!! Enjoyed our stay.

Reviewed on Google Maps

There is a really cool bar at the top of the hotel, great view

Reviewed on Google Maps

Awesome place, cool vibe, great bars/restaurant/coffee shop. Perfect location even though the streetcar was down.

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Stayed for hours at the rooftop bar. Best view in the city. Best martinis in the city. Best time in the city. Come before sunset to get the best seat and view.

Reviewed on Google Maps

Lovely upgraded old hotel with very comfortable room and bed. Staff are pleasant and helpful. Great value in accessible location Limited dining options but plenty to choose from in immediate surroundings

Reviewed on Google Maps

Nice place, not a party place, a chillax location good to grab a drink

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Beautiful old world New Orleans. If you like boutique, one of a kind, special atmosphere hotels this is your place. You can walk to everything, great lobby. wonderful helpful staff. This is a favorite! More...

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We stayed at this lovely hotel for 4 nights in early October. We had a wonderful time. The rooms are all unique and comfortable. Great bedding, large functional bathroom and funky art. Located on the trolley line made getting around easier. Awesome food and very friendly and responsive staff made out trip top notch. Would definitely stay there again. More...

Reviewed on Google Maps

We had two couples come to N.O. to celebrate a birthday and go out to dinner in the Garden District. The location was perfect to allow us to take the street cars for a view of the beautiful homes along St. Charles Ave.

Reviewed on Google Maps

Friendly and immediate greeting upon arrival. Wonderful historic building with character and a lively and fun vibe. The room was very clean and cheerfully appointed. The location in the Garden District is an excellent base for exploring the city...close enough to get to the Quarter and adjacent neighborhoods (about 10 minutes away) but far enough away to avoid the noise at night, right on the St. Charles streetcar line. The view from The Hot Tin Rooftop bar is incredible. More...

Reviewed on Google Maps

25th anniversary indulgence. Location is a plus. New Orleans is so much more than the French Quarter. Garden District is beautiful. Take the streetcar either way, it's an adventure, and if you end up on Canal next to the French Quarter, that's cool, too. Don't miss the Tin Roof Bar on the 14th floor and its unique panoramic view of downtown from the Superdome to the bridge.The people watching is good, too. More...

Reviewed on Google Maps

Good place

Reviewed on Google Maps

We got married earlier that weekend and decided to stay here for a few days of R&R afterwards. We couldnt have asked for a better experience. Everything was perfect, the staff was amazing, rooms were wonderful, drinks and food was great too. Well definitely stay here again next time were back in town. More...

Reviewed on Google Maps

This stately Hotel was fabulous! From check in to check out everyone and everything was wonderful. So many interesting places to visit within walking distance of the Pontchartrain. When we make it back to NOLA, this is where we will stay. More...

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Nice rooftop bar but small.

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Love the hot tin rooftop bar. Amazing views and solid drink menu

Reviewed on Google Maps

This hotel location was excellent. I got an amazing deal and we got an upgrade when we arrived which was amazing. The cleanliness for the calibre of hotel could have been better but nothing that was offensive. The staff were really friendly and the bayou bar and hot tin roof are excellent spots to try out. Overall I would stay again if I got a similar price point! More...

Reviewed on Google Maps

This was our first time staying at The Pontchartrain Hotel, but it most certainly will not be our last. We have visited the city over a dozen times, and had always stayed at Windsor Court. We thought we would try a new location this time, and are so glad that we did. The rooms are great, the bars and restaurants are top notch, and the staff were some of the most accommodating we have ever encountered anywhere else in the world. More...

Reviewed on Google Maps

Stayed on the 11th floor with a dazzling view of the Crescent City and the bridge over the Mississippi River. Beautiful in daylight and moonlight. Staff was focused on pleasing their guest and making sure we had everything we needed for a perfect stay. Valet service worked like clockwork. Location is great with trolley right at your doorstep. More...

Reviewed on Google Maps

We come to New Orleans two to three times per year to see my family. We always come and stay at the Pontchartrain. It’s I fine hotel with three very good eateries. ||The front desk is well run and always helpful. A shout out to Jerry and Brittany who went out of their way to make our stay perfect. Till next time!|| || B. Hero More...

Reviewed on Google Maps

Like everyone else this is now my new favorite hotel in New Orleans. From my experience checking in to retrieving my bags to head to the airport. ..the customer service was personalized and flawless. Britney at the front desk has memorized EVERYONES name within minutes of meeting them and addresses you personally everytime you come through the lobby. The valet staff are attentive and kind whether you’re parking a car or just waiting for your Uber Eats out front. The Tin Roof bartenders have a healthy sense of humor and make a mean French75. And the decor...I mean!?! A pink and green paradise. How much to buy those curtains? : ) I’ll certainly be back soon! More...

Reviewed on Google Maps

In the Garden District this hotel has had a lot of remodeling done so the rooms are very clean when you arrive and look lovely. We had a king Deluxe which is just a small room and a nice large bathroom no View. I asked for a quiet room and highly recommend number 715. The front desk help is professional and friendly and helpful. There is a nice breakfast place downstairs with reasonable coffee and for breakfast if you want to eat in the hotel. The prices are reasonable considering New Orleans. I did see a special on my last day for a smoked salmon on Bagel sandwich but I couldn't stop for lunch unfortunately. The only complaint I have is that our sheets were not changed in five days and the bathroom although wiped down and clean to the I had never had the floors swept or cleaned. They do have a pamphlet that tells you they only change the bed every 3 days but that did not happen. Other than that one misstep I highly recommend this hotel. You can jump on the trolley and go all the way to the north end or down to the French Quarter opposite direction. While we were there it did not go all the way and we had to transfer to a bus but it was free. They were doing construction and the Hard Rock Hotel had collapsed. It was still efficient and quite quick and a lot cheaper than Uber. More...

Reviewed on Google Maps

Professional. All needs met.

Reviewed on Google Maps

Great location. Historic feel to the hotel. Really cool place.No coffee to be had in the entire hotel until after 7 AM. I had to walk down the street at 6:45 to get some. That is not conducive to a business trip. Also, I was unsatisfied and they refused to delay my check out for 30 minutes until 12:30. But I get it, getting ready for incoming guests, etc. More...

Reviewed on Google Maps

My brother, sister, and I plan to get together once or twice a year for a few days of fun. This year we chose New Orleans. We had a very enjoyable visit and manged to do all or the things on the list of things we wanted to do. The architecture of this hotel is beautiful! The staff was very pleasant, helpful, and efficient. Our room was very comfortable. There were only two things we felt were lacking during our stay. The first was that the hotel did not have a fitness room or spa services. Our room was clean, but worn........like a favorite sofa or chair would be at home. The location of the hotel is ideally situated. It is located between the Garden District and the French Quarter. There were some really great places to eat and things to do and see that were in walking distance. The trolley ran by right outside the front of the hotel making it easy to get around for those who prefer not to walk or rent a car. There was a cafe and bar located in the lobby......also a rooftop bar with live entertainment that appeared to be frequented by locals and tourists alike. One thing we really enjoyed was the hospitality of everyone we encountered associated with the hotel and while on our endeavors in the city. The people of New Orleans are loyal and proud of their city......rightfully so. More...

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