Max&Kitty
London
London
11 customer reviews
ozzz
They just take a horrendous amount of money for deposit and booking fee that doesn't even cover the sitters fee. Absolutely useless company. As a pet sitter I recommend pet owners not to use this company. More...
geri morton
DO NOT USE THIS COMPANY - same experience as other reviewers - they offer a sitter, take your money up front then the sitter disappears as does your money. If you manage to find a contact number you are informed it is a wrong number and that Max and Kitty are no longer trading More...
Kim Richardson
PLEASE DO NOT USE!!! THEY TAKE YOUR MONEY AND WHEN THEY FAIL TO HELP YOU THEY REFUSE TO ENGAGE IN ANY CORRESPONDENCE - I AM STILL WAITING FOR MY £130 DEPOSIT BACK!!
Ruta Gabalis
Avoid at all cost. First, they request your money for you to be able to contact the dogsitter and then, the dog sitter turns out to be unreliable. don't refund your money. You just have to chase and chase them. More...
Constantina
RUBBISH SERVICE-DONT USE THEM!!! They never answer the phone, don't give refunds, and don't pay the pet-sitters (you need to pay them directly). Never again! Better to arrange with pet sitters independantly. Complete waste of money and time. More...
Veronica Schrems
complete SCAM ! AVOID AT ALL COSTS
Esmeralda Ypsilanti
Max&Kitty is a total scam.
I booked a petsitter which then cancelled on me last minute. Naturally, I asked M&K for a refund.
It has been over a month now and no refund. They have been ignoring all my recent emails and calls- very unprofessional.
I will be seeking legal help in order to get my money back. Terrible company and I'm pretty sure all the reviews shown on their website are fake.
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Kash
Found Max and Kitty on line. They seemed ideal to meet my needs. They advertised their prices as all inclusive but then charged extra for the health and cancellation insurance. While I was away my dog needed to go to the vet. The sitter contacted M&K first and were told that they would be reimbursed within 15 days for the vet fees. It took over three months, my involvement a an official complaint to the Financial Omudsman to get the payment. Why are they charging owners for health insurance and then not paying the sitters? It's a rip-off. Would not use them again. A shame since my sitter was excellent and lovely and my dogs were very happy with her. More...
Kathy
Beware! Max and Kitty do not refund pet insurance claims even when they assure you they will. They do not respond to telephone calls or emails so if you are in need of their assistance. Beware!
Amanda Filmer
Great customer service fully insured sittings
Reviewed on Google Maps
Catherine da Graca
I've used Max & Kitty twice now to find a home-stay for an elderly cat, and it's worked out really well.
You can browse sitters, seeing a profile and approximate location, and discuss your pet's needs, before making any commitment.
When you sign up you are assigned an 'advisor', which I thought would be more or less like your "personal banking manager" if you're not earning a huge salary - a largely theoretical notion. In actual fact, Tsvet contacted me within hours of my sign-up to make sure I was comfortable with how it all worked, talked me through my first booking and, when the sitter I chose was forced to cancel, stepped in find someone else really quickly. I'll definitely be using them again in the future.
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Reviewed on Google Maps
