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About

Laptop not starting? Email problems? In need of general computer help?

Call Jay for IT support today!

I provide a professional, responsive and friendly home and business call out service for all your computing needs, with customer satisfaction always my highest priority.

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Reviews (19)

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Bob Smith

9 July 2019

Jay, you'r the tops. Must appreciated your service - makes a big difference nowadays to find someone so considerate and knowledgable.Bob

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David Kaye

9 July 2019

Jay turned up when he said, listened to my concerns and dealt with everything in a very professional manner, I have no hesitation in recommending this professional service.

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Lex C

30 June 2019

Jay was an absolute star. I thought I'd lost my work computer for good but he managed to recover it and helped me prevent the problem from happening in the future.I would highly recommend him and found him to be professional and knowledgeable. My only comment is he should charge more! More...

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Afsha Haji

27 April 2019

Jay provides an excellent service. He was able to restore all files from our desktop hard drive, which we previously thought were lost. He was also able to help resolve an issue with a failed update on a MacBook. Would highly recommend! More...

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carolyn barton

27 April 2019

Jay was very quick to reply to my call,and promptly came out to repair my laptop very impressed by him explaining problems in layman's terms first class service I would defiantly reccomend him thanks jay

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lizzie lush

27 April 2019

Phew!! What a relief and a pleasure to have Jay come and completely sort out my Mac-muddles! I have maxed out, mostly with photos and videos, 4 (all elderly, like me) Apple computers and i-devices.Although I back-up religiously, I wanted to be sure I could always access precious images, and get a number of other odd tech bits and pieces sorted out.His patient and supportive approach to my idiosyncratic ways of using my beloved macs, his expertise in improving my skills set, and clarity of what can be achieved inspires a confidence that is a gift and a fantastic way forward for me!I have now got pathways to use, peace of mind that nothing is lost, AND i can always find things!I have been able to delete pictures that hopefully in the “28 days” will actually disappear to free up old phone and mini i-pad for more use!If you love, and depend on you computers, you are, in my experience, in extremely safe hands with Jay.I couldn’t recommend him more highly, and I am extremely protective of my Mac-family! More...

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Yvette Tapp

28 March 2019

Jay, helped with a problem with my PC.His service was quick and very efficient, it was so much easier as he visited me at home.Unfortunately my PC was not repairable.Jay quickly installed a new PC and a new Monitor and did the set up for me.He comes strongly recommended.You do not find many people who are so accommodating.Thank you Jay , I will be using you in the future for all my PC needs.. More...

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Matty Hollingdale

28 March 2019

Jay was quick to respond when I made my initial enquiry regarding a laptop repair and was round the next day for an initial diagnostic. Within a couple of days, he had ordered and installed a new hard drive and had my laptop running better than new...turning it from a daily frustration in to an actual pleasure to use! Throughout the process, Jay gave regular updates and charged a very fair price, I highly recommend! More...

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James

26 February 2019

Jay kindly looked into a printer fault for me. Although it could not be resolved, Jay's very prompt service of collecting and returning the printer was excellent. He also looked into parts options but not available and replacement options for printers and advice on reliability of brands. Would highly recommend and will be calling you with any IT issues Jay! Thank you. More...

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David Hadsley

27 January 2019

Jay repaired our laptop promptly, saving all the vital data on the hard drive. Very friendly and professional service.

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Jane Austin

28 December 2018

Jay was very corteous and polite and came out promptly to fix my computer. He explained everything in a helpful way and diagnosed the problem quickly. I would definitely recommend him for any computer problems and ask him again if I have any further problems. Fab job More...

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Lesley Rawlings

28 December 2018

Jay came out to us very promptly. Fixed two computers and left us smiling. Nice and friendly too, nothing seemed to much for him. Would definitely recommend him. Thank you Jay More...

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Andy White

28 December 2018

I called Jay to sort out a number of problems with my PC's. It was great having the convenience of Jay coming to my house. He came up with a few good suggestions and resolved all the issues quickly and was able to source some items I needed at a competitive rate. I wouldn't hesitate to call Jay again More...

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Sharon

31 October 2018

Absolutely professional. A pleasure to meet. And job finished in the time that he forecast.

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Denise Cluley

15 October 2018

Jay is friendly, helpful and very professional. He managed to sort out the Yahoo Mail problem that has dogged my Mac for over 2 years. He also sorted out my Adobe Connect issue for which I am very grateful. I know who to contact next time I have a problem and knowing my ageing Mac and iPad it's only a matter of time ... More...

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Michael Wright

11 September 2018

Had problems with my Laptop not performing to a level expected, contacted Jay, his response was a next day service at my address. There is a callout charge that includes the first hour. Jay performed many tests and software repairs that finally returned my Laptop to a useable piece of kit. Total amount of time spent to resolve my problems was in the region of three and a half hours. My considered view is that Jay's cost were very affordable and reasonable considering the complexity of my problems. Would not hesitate in recommending Jay and will use him for annual clean-ups. Had one small problem to which was addressed by an exchange of emails, was resolved in very quick time. More...

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Brian Johnson

8 August 2018

I was very pleased with the work done by Jay Matthew on my computer and can thoroughly recommend his services. He was both prompt and efficient, explaining what he had found and how the issues had been resolved. On return he ensured that it was all set up as I needed it. What more could you ask for. More...

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Danni Jones

23 July 2018

Jay sorted out my laptop which was running very slow. It now works really well. I was very pleased with the service he offered. Reasonable price too.

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Alan Forsyth

26 May 2018

Jay found the root of my email and connection problems that had been causing problems for a long time. He was also able to help me with other tablet, mobile and printer related problems. Reliable and I do not hesitate to recommend Jay to other people who need computer help to get up and running again More...

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Q&A

I enjoy helping my customers with their computing issues and I take great satisfaction in getting to the bottom of technical problems. Resolving a seemingly intractible problem and knowing that I have provided a great customer experience are two of the things that make me happy, and it's fantastic to have many returning customers as it provides tangible feedback that I'm providing a great service that my customers value.

I understand the frustration that many people feel when their computer stops working as expected (or at all!) and I have spent many years developing my technical skills to be able to resolve a whole range of issues. At work people have technical support to hand, but there seemed to be a lack of accessible technical support for individuals and small businesses, which is what inspired me to start Jay Matthew Computers.

I provide a professional and responsive call out service. I come to you and endeavour to fix the problem there and then; for more time consuming tasks, or tasks requiring replacement parts to be ordered, I can take your computer away to carry out any necessary repairs before returning the machine to you.

I enjoy helping people and explaining technical concepts without jargon - I also offer computer lessons and training, and will always talk you through how I am fixing something (if that interests you!).

Customer satisfaction is my highest priority and I endeavour to sort out technical problems quickly and efficiently, and always at a reasonable price. I have yet to encounter a problem that cannot be fixed with a bit of hard work, a touch of logical thinking, and a little research.