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Reviews (31)

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Steve Kumar

2 July 2018

I’ve stayed at some pretty plush hotels but what counts is the service and friendliness of staff Hyatt Regency is a luxury five-star hotel in the heart of Birmingham combining retro chic style interiors with modern panache. I enjoyed immaculate service, a luxurious spa and gym and despite the formal setting, everyone is friendly and down-to-earth, which makes the experience feel extra special. The concierge deserve a special mention particularly Maverick, John and Craig for the extra effort they put in to make you feel welcome, they are sublimely courteous and greet you by name as you pass; their local knowledge is exemplary of the finest bars and restaurants  Birmingham has to offer.

I have joined as a member of the Amala spa and gym, which has recently undergone an extensive makeover and upgrade pushing it above and beyond what most gyms and spas have of offer in central Birmingham. The first thing I noticed is the friendliness and helpfulness of the staff particularly Jan the manager and Kinder the receptionist always smiling and go the extra mile to make your visit as comfortable and relaxing as possible. Facilities abound, but those that stand out include the Club & Spa which has an state-of-the art gym, a training room for a sauna, steam room and pool with Jacuzzi. There’s a shadowy, magazine-laden pre-treatment relaxation room and ample relaxation areas pool side.

In conclusion a mercilessly resplendent and highly polished retro chic hotel overlooking ICC located in bustling Birmingham near The Mailbox and Bullring shopping complexes. Can definitely recommend this as my number One choice.
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Benjamin Bradshaw

28 May 2018

Large, clean room. Extremely pleasant and diligent staff at reception and at the bar. Excellent views across the city - it's a shame that there are currently building works taking place - it would have been beneficial to know this when booking.

A very good visit.

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Shane Ryan

28 April 2018

Good 4 star hotel. Some excellent wait staff at breakfast, gluten free menu available. Watch if signing bar bills on the room, had a couple credited to me while i was elsewhere for dinner. But sorted out without too much fuss. More...

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Sim Cot

27 April 2018

Gorgeous but busy business hotel. There is always a lot of activity when you arrive at the hotel, from valet to Reception. The valet folks are sometimes lazy and stand around doing nothing when they should be helping guests. The entrance to the hotel could also be a little cleaner to give off a better first impression. The inside of the hotel is beautiful but as mentioned, its a typical, busy, business hotel in the centre of town (tucked away on a quieter street though). There are always plenty of taxis at the stand outside the hotel. The rooms are a decent size and recently renovated although sound proofing is horrible and you could often hear couples being amorous at all hours. The bathrooms are ok although the showers are older and could do with an upgrade. The Atrium lobby bar night waiter (black guy in his early 30s or so) was extremely rude and clearly bored with his life and especially his job, it would seem. The staff in the Gentleman & Scholar Pub and Terrace on the other hand, were fantastic although the establishment gets extremely busy. The restaurant has terrific ambiance, however, the menu could definitely do with an upgrade as there is nothing that was different or exciting on it. Overall, i enjoy staying at this hotel. More...

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Sheuly B

4 April 2018

Enjoyed using the pool facilities. And the viee from our room was beautiful. You do need to pay slightly more for spa services bear that in mind. Friendly staff. Room has all basic amenities. We stayed comfortably. More...

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Hugh James

4 April 2018

Superb hotel, lovely room. Nice bar and restaurant. The staff are very friendly, professional and helpful. Very high standard and the club lounge is superb. The concierge everyone of them are very helpful. More...

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Shannon James

30 March 2018

An awesome hotel in a great location. The staff are very friendly and extremely helpful. The check in went smoothly and the front desk people were very helpful and pointed out a few spots of interest in the area. The lobby is sectioned, which makes it feel larger and breakfast is served in the lobby area as well as other areas. Breakfast isn't the largest, but definitely is enough to get you going. The rooms are spacious, great views are had on whichever side you find yourself on. Great hotel. More...

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Christopher Somers

28 March 2018

Lovely hotel, excellent service and a truly delicious breakfast.

I am often travelling for work, so stay in hotels a lot, but thought it was worth highlighting how nice this one is. There was a loud group of girls behind me checking in, so I was dreading being in the next room to a hen party of some sort, but fortunately didn't have that to deal with. Room was nice, bed was very comfortable, bathroom was very well appointed and had a nice powerful shower.

They've gone down a similar route as Hilton regarding the TV channel choices, which was disappointing, but wasn't there long as it's conveniently located for bars and restaurants of Brindley Place. After a lovely meal out, we came back and had some more drinks in the very tasteful bar downstairs.

Last thing - breakfast was excellent. Much better than the standard hotel fare. Really good waiter came over several times to refill coffee and asked more than once if there was anything he could get the chef to make for me. My colleague had a fresh omelette (after his full English!) and said it was delicious. My pre-made food was very good, all cooked nicely, and the coffee tasted fresh.

Will definitely go back next time I'm in the area.
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Declan Cunniffe

11 March 2018

I really rate this hotel. Very well organised. You can check out on your phone to avoid the crowd. There is a sense of occasion in the main foyer due to the high glass ceiling. . It has a very good bar too that was buzzing with atmosphere . Staff are professional and efficient More...

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David Harrison-Brown

25 February 2018

Stayed for a single night on Hyatt points. We arrived late but we're helped by the concierge who managed to squeeze our car in for parking, the front desk staff couldn't have been more helpful. The room was on the 21st floor with fantastic views over the city centre. We also used the club lounge for drinks and the service in their even late at night was great. The room service was also quick, my wife's all the greens salad was wonderful. The downsides are noise some from other hotel guests coming back after a night out (it was Friday after all) but also from outside - it is surprising how much carried up to us from Broad Street. Breakfast in the morning was also very nice and again the staff were very friendly. We would stay here again but perhaps ask for a room at the far end of the corridor to keep the noise down. More...

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Tara Spackman

5 February 2018

I cannot praise this establishment enough!..the rooms are immaculate..the overall service and attention to detail is absolutely amazing..i will never stay anywhere else when i visit Birmingham..

Jay and the reception team as a whole cannot do enough for you!

The restaurant staff again are amazing too..

Keep up the excellent work guys!!

We WILL be back :-)
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Stephen Morgan

23 January 2018

Stayed at the Hyatt Regency Birmingham whilst attending a gig at the Symphony Hall. The hotel is extremely convenient for this with a covered walkway connecting the two buildings. Very modern rooms maintained to a very high standard. Didn't really make use of any of the facilities (restaurant, bar etc) so can't comment on these. There is a lot of construction going on in the centre of Birmingham, so navigating around is quite tricky (particularly if you are on foot). Parking is convenient with Paradise Circus multistorey car park just 3 minutes walk away & priced at £10 per 24hrs. More...

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laura munday

21 January 2018

Fabulous hotel, would definitely recommend! The rooms are modern, clean and have brilliant views. The pool area is spacious and the gym is well equipped. The bar area was great to relax and the room service was brilliant. The hotel location is excellent as it is within walking distance of most of Birminghams main attractions in the area. The only problem with the hotel is it doesn't have any parking. The air conditioning was also quite loud during the night however, that said we will definitely be returning! More...

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Gemma Howley

17 January 2018

A lovely hotel in a brilliant location in central Birmingham. I managed to get the last car park space and my friend who arrived after me was sent packing, driving around the city to find a spot. Other than that, the staff were great and the rooms clean and spacious. The breakfast was excellent. More...

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David Thomas

15 January 2018

I was visiting this hotel to use the bar area for a meeting with some colleagues. The seating area was comfortable and we were not disturbed. Bizarrely it was impossible to open a tab and everybody has to pay for their drink as they went along which was extremely inconvenient and highly unusual. The policy was explained to me as being in reaction to a £1500 loss the previous month from unpaid bills. A poor reason in my opinion and one easily solved by every business that first runs the card, or takes the card to return when you settle the bill. Still, overall it was a good experience, but far, far, lower than any other Hyatt proper I've visited. More...

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Bince Weldon-Woodward

1 January 2018

Very nice hotel. Well decorated, clean, friendly staff. The rooms are spacious and have everything you neeed; the higher floors have great views. Conveniently situated; just round the corner from Broad Street, and walking distance to central Birmingham and the Mailbox. There are limited parking spaces outside but many other car parks nearby. Facilities include an excellent swimming pool. More...

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Mohamed AlNabulsi

30 November 2017

Nice hotel Best for the ICC exhibition grounds in Birmingham they even have a connecting bridge to the ICC, breakfast is excellent. I had a small problem with my room and they offered a 15% as compensation which I valued because they care about their customers.. Train to airport only about a 10 min walk pics show view from the room and entrance More...

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Tony Bough

22 November 2017

The rooms are incredible. Also the bar and restaurant are well laid out and decorated with great food. The location is brilliant close to town but not too close. You can walk it in a couple of minutes but equally it's nice and quiet. More...

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Bill Wong

15 November 2017

Excellent location, next to conference venues, and short walk to restaurants in Chinatown. Great amenities too, love the indoor pool/spa/sauna/steam facilities. The room is large & clean, great city view. More...

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Matthias Wohlberg

30 October 2017

Second time we came to stay. Had a good time and made good use of the pool and sauna. Room was high quality as expected and service very forthcoming

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Amanda Aiton

25 October 2017

Thoroughly enjoyed my stay at the Hyatt. First class customer service. Complimentary water, diffused with lemon or cucumber in the lobby. I filled up my water bottle on a regular basis. The room was on the 19th floor, quiet, view of all the construction out of the front of the hotel, it didn't spoil my break. Leisure facilities great - swim, jacuzzi, steam room and sauna. Plenty shops - 10 mins walk. So many restaurants everywhere. I did not use the bar, restaurant or gym. I would stay here again. More...

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Adam Mulla

23 October 2017

We Had a fantastic stay for my wife's birthday. We stayed on the 24th floor. We really enjoyed the regency club. We enjoyed the spa, it's got everything. This hotel is amazing we have stayed here before and will do in the future. More...

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Wilf Moralee

21 September 2017

A fantastic hotel for the price. The room was massive and luxurious. Sick of hotels locking their TVs down, just let me use the HDMI port! Also, the breakfast seating area was rather small and resulted in not having a spare seat at 7.30 (not normally a busy time for breakfast on most hotels). More...

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John Rudkin

10 September 2017

Top place. I stay here once a year for an event next door at Symphony Hall. Absolutely no problems at all with the accommodation. Decent room rates are a bonus of course, and the hotel is located right amongst the action. More...

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Laceé Brown

29 August 2017

Service was great. Room was lovely. Pool area was so relaxing.loved the restaurant food although we waited a while longer but the staff were helpful and very welcoming. Beautiful building too.

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Malieka Robinson

1 August 2017

Can't comment on the rooms as I did not stay overnight. I visited the hotel for a Birmingham, Solihull & Sandwell Jazz Festival performance and would certainly return. The event was held in the airy and spacious lobby with pleasant decor. We ordered drinks and were served biscuits on the side. Staff were very pleasant and helpful when we arrived early, pointing out the best place to sit for the event. There was no pressure to buy food and drinks which is not always the case in some establishments. More...

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Kevin Beckford

16 July 2017

One of the few first class hotels I've been to and everything fits into place. Was most impressed by the silverware, so shiny it would make a perfect mirror. From arriving at the door to going into the hotel it was like a being greeted by your own family.
Excellent service all round.
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Ngozi Chukwulobe

14 July 2017

Very comfortable beds... Quiet hotel. And polite and friendly staff. The food was great, all served via room service. All round good experience

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Chris Dykes

9 July 2017

The function room was nice and clean and well set out, the staff were great and very helpful! The room was nice but I only had one of the cheaper ones! Service was great around

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Ioan Prata

27 May 2017

Excellent location, not far from New Street train station (about ten minutes either walking or on cab), close to the old center with vibrant lifestyle around the canals, plenty of bars and nice restaurants!
Also extremely convenient for the conference center, being actually linked directly through a bridge, priceless in bad weather!
The rooms are nice and clean, comfortable beds and some of the are having excellent view over the city!
You can take advantage of the hotel's pool, sauna or steam room and in the evenings you can visit their own pub if you don't feel adventurous and walk a few yards for other options!
Talking a bit about price, I don't think is too expensive, I would situate it in the mid price range, slightly above the cheapest places around it but the level of service justify the price, from my point of view!
Overall I would recommend the hotel, stayed there in a few occasions and will definitely go back!
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Matt Harris

25 March 2017

Great city centre hotel. Tasteful decor. Friendly and efficient staff. The pool and spa facilities are very nice, although the pool was quite cold. Breakfast was good. Rooms were comfortable and well equipped. More...

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