Global benefits group
Holloway, Greater London
(118)
Holloway, Greater London
(118)
118 customer reviews
james
Absolute worst insurance company ever. I am a 48 year old man, and have had insurance since I was 15. I have never had more than a copay to see a doctor, and then the doctors office contacts insurance and all is settled-not with GBG. I emailed them about having strong pain in my left chest, arm and shoulder, and was going to head to South Africa to get treated. Prior to leaving, i asked them to send me hospitals in their network, which they did. I picked the hospital closest to my hotel, the secretary even said they work with GBG and all i had to do was to get GBG to authorize the visit and all would be handled.Well, I emailed GBG and didn't hear back from them for 2 days. Contacted my representative, and it went online this for two weeks, GBG was claiming my emails weren't going through, when all they had to do, was reply back instead of doing a new email. They asked me to give them an alternate email, which i did, same result. I wasted 2 weeks in Joburg, with no accomplishment. GBG told me my issue wasnt covered even though we are supposed to have full coverage worldwide. GBG said I would have to pay out of pocket, then I would get reimbursed-the price for a CT scan and an MRI? 1000 US dollars. Correct, gbg wanted me to pay 1000 dollars out of pocket with full insurance! I flew to Tanzania and had it done there 600 dollars. I submitted the GBG online checklist copies of my receipts. GBG told me they needed to pe in PDF, so I converted them to PDF, and sent them in. Then GBG said I needed to send in the checklist again, even though I had already sent them in. This has been going on 2 weeks now. They say they can't see the receipts and all the info, even though you really can. I just emailed them and told them, to stop emailing me,that I will be getting a lawyer. They are a bunch of scammers-you have been warned! More...
Sathish
This is one of one of the worst Insurance companies you will ever deal with. FRAUD/SCAM would be the right term to describe this company. Read reviews before buying any product from them.It was same as being un-insured rather than having an GBG policy . You will Only know when you file a claim. They will say everything is an pre-existing condition and will deny the claim. Forgot to mention that they take 1+ years to process the claim. Good luck. More...
Jacqueline O'Kane
Thankfully I haven't had to claim on my insurance but when I had to move countries mid policy, Expatriate were very helpful in making sure I was still covered by my policy, with no extra charges.
Reviewed on TrustPilot
Many time repeat customer
I am now based in Poland and travel extensively on Business. I have both health and travel insurance with Expat and have not had anything but good experiences. Great staff very helpful and willing go the extra mile to help out when you need it most. I will be continuing my relationship with this company going foward. Many thanks to all concerned with my accounts. More...
Reviewed on TrustPilot
Sue C
As an expat for the last 14yrs I have been insured with a number of very large insurance companies and they have all been horrendous to deal with when making a claim, (which is when you discover what they are really like),. ..Not Expatriate Healthcare, they are beyond fantastic to deal with, from the sales dept through to claims and everywhere in between, I would not hesitate to recommend them! More...
Reviewed on TrustPilot
MikeB uk
After a health issue whilst on holiday in Belgium I contacted Expat Insurance to advise them of the situation. Following an initial complication with their call centre representative I contacted Deborah Falvey (claims manager), who straightened everything out and has been dealing with the claim ever since. She has kept me fully informed and made the whole process as smooth and stress free as possible. Today, 3 months after the initial incident, the hospital emailed me with more spurious invoices, I simply cc'd her into the email and she immediately stepped in the took control of the situation, putting my mind at rest once again. We will definitely be staying with expat insurance. More...
Reviewed on TrustPilot
Darren Manning
Deborah Falvey, Expatriate Group's Claims Manager provided very swift service for a claim I submitted on behalf of my client. Her communication was clear and the process was seamless, making a very positive impression on my client, thanks so much. As an international health insurance broker, its always a pleasure working with them. More...
Reviewed on TrustPilot
Mr kip richardson
My second review after just signing up for the 3rd year with Expatriate Healthcare Insurance. I made a rather quick dash from Indonesia to Malaysia due to multiple and seemingly unrelated pain, not an emergency. .. In doing so I quickly dashed off a late note to Karen Goldstraw and explained what I was doing. As usual, her kind and thorough follow up set my mind at ease and I went through all the tests without stress. This will be my first claim so I have no feedback on that service yet. However, I trust it will follow the same excellent service I experience each time I contact Karen with a question or problem. To be continued... More...
Reviewed on TrustPilot
Eugenio
They simply decline every benefit with a long explanation that existing conditions are not covered when we purchased a policy that covers existing conditions. They pretty much take your money and provide nothing in return. I would not recommend them or rely on their coverage. More...
Georgina Robson
Brilliant!I recently renewed my travel insurance policy with this company for a third year. Changing from European to Worldwide for the second year was easy. When I had difficulties working out how to revert to European again this time the Live Chat option was very helpful.I had my first ever medical emergency on holiday in July and when I visited the hospital an administrator rang the Emergency Number for me. They were given a Letter of Guarantee and a case number, which meant I did not have to pay any fees directly. It couldn't have been easier and was very reassuring. A big bonus at what was a stressful time. More...
Reviewed on TrustPilot
Organic Krishna
Nice work place
Reviewed on Google Maps
Mr Iain Greig
First I will say I only just signed up for my policy today so I have had no experience yet with making any claims with Expatriate Healthcare. But the assistance and communication I was given by Karen Goldstraw who signed me up for the policy was without a doubt 5 star. My situation is quite complex so i had a lot of unusual necessities for cover and had a lot of requests and questions. All my emails were answered promptly and clearly. It was very important to me that my family's health insurance came from a company where communication was of a high standard as I need to know that if I ever make any claims they will be dealt with efficiently. Their value for money is also a lot better than almost all the other insurance companies I made enquiries too. More...
Reviewed on TrustPilot
Ms Sally Martyn
Staff are very helpful and go out of their way to help. Would be great if Maternity cover was an option rather than being automatically included. Also would like the option to pay by AMEX. More...
Reviewed on TrustPilot
Mr WILLIAM VELLA
It was very straight forward to complete the proposal form and the annual premium is very worthwhile.
Reviewed on TrustPilot
Mr Phillip Price
Whilst living in Thailand I had pain in my left knee. MRI Scan showed damage to my Meniscus.I gave my details to the hospital who contacted Expatriate insurance to confirm that they would pay for the operation. It took around a week for confirmation to be giving but as it wasn't life threatening there was no major rush. I did have to pay for the MRI scan myself, but i theory i could have claimed it back as it led to treatment being needed, but to be honest i could not be bothered All in all they did what it said on the Tin so i can have no complaints. I recently renewed with them for a second time with no hassle, so i would recommend them so far. Hopefully i won't need them again. But if so i have confidence in their service. More...
Reviewed on TrustPilot
Dr Peter Mason
Easy to get covered and reasonable rates
Reviewed on TrustPilot
Mrs Stephanie Bogatinoff
We have been using Expatriate Healthcare for several years now, and are very happy with their programs and service.
Reviewed on TrustPilot
Ms San Lee
The online purchase option was user friendly. Price is competitive. However it is the customer service that makes the experience a positive one. I had great help from Lucia via live chat. Thank you. More...
Reviewed on TrustPilot
isa
very clear policy - fast and easy to organised. flawless service
Reviewed on TrustPilot
Mr Michael Tucker
ery helpfulat all times
Reviewed on TrustPilot
Sergei
Simple and fast
Reviewed on TrustPilot
Mr Paul Tilley
Information was easy accessible
Reviewed on TrustPilot
Gil Cooray
Efficient and informative
Reviewed on TrustPilot
Customer
Everything was clear and easy.
Reviewed on TrustPilot
annonymous
Very well set out website, no pressure to buy a policy, very friendly on the telephone.
Reviewed on TrustPilot
Stuart
Very helpful, clear and concise and exactly what i was looking for. Very pleased.
Reviewed on TrustPilot
Mr Geoffrey Tierney
Expatriate healthcare provides an easy to access, clear travel insurance option for expats. The website is easy to navigate, it is clear what you are buying and what are the options. Having decided, buying the insurance couldn't be easier, More...
Reviewed on TrustPilot
Mr Phillip Spurge
So far this cover looks great and has been really easy to book with good service provided when I had questions. I actually got to quite an advanced stage with two other companies and was so frustrated by their dysfunctional websites, long winded forms and rude customer service that I moved on and found Expatriate Healthcare who have not missed a beat. I'm a bit surprised to be asked for an opinion before I take the trip that the cover is for but so far I cannot fault it and hope that continues if we have to make a claim for any reason. More...
Reviewed on TrustPilot
Janet
The people I talked with in the live chat were very helpful and knowledgeable. The assisted me in the pre-purchase research about just what kind of insurance to buy to fit our needs.
Reviewed on TrustPilot
Mr Dan Josef Eigeles
Simple to understand, honest terms, honest price.
Reviewed on TrustPilot
BB
Very good customer service , even when slight problems encountered.
Reviewed on TrustPilot
David Hale
Very few websites offer expats insurance so well tailored to their needs
Reviewed on TrustPilot
Steve
I hunted around for some time to find a policy that made sense, gave decent coverage and didn't cost the earth. Also important were the positive reviews Expatriate already had compared to the major providers in the market. To date, I have no reservations and the service I received both by phone and online in setting up - and since renewing - the policy, was excellent. I have not had to make a claim (thankfully), so cannot comment on that side of the equation, hence the 4 rather than 5 star rating. More...
Reviewed on TrustPilot
Mrs Margaret Blackman
The lady I spoke with was very helpful. She was called Karen. She was pleasant and polite. A pleasure to do business with. It was quick and easy to get the policy. My only complaint was that I wasn't able to do it all online. Where it said click to do that it went to a different page. Still Karen sorted everything out. Only sorry that you do not insure the over seventy, a bit of ageism. I will be seventy next as will several of my friends and we are healthier and fitter than some who are younger. We would be prepared to pay a bit more, More...
Reviewed on TrustPilot
Miss Victoria Lechner
This my second time that i bought an insurance with you and is a serious company and im very happy traveling safely
Reviewed on TrustPilot
Lorraine
Friendly staff on live chat Easy to set up a policy
Reviewed on TrustPilot
Mr john eadsforth
Out of four companies only Lucia came back to me, a really professional service, thank you.Best,John
Reviewed on TrustPilot
Carol Edwards
I have just purchased an annual travel policy for myself and my partner. I had numerous questions, all of which were answered immediately and competently by the online chat service. Obviously I havent had to make any claim on the insurance so do not know how they would fair in this regard, but as for buying on line I could not fault them and would certainly recommend - subject to, as I said, any problems should I have to make a claim - but we all hope this will not be necessary. More...
Reviewed on TrustPilot
Alistair
Easy to get a quote difficult to complete payment
Reviewed on TrustPilot
David, South Coast, UK
Excellent service when buying travel insurance. Good standard charge telephone support from an operator who answered ALL the questions immediately.
Reviewed on TrustPilot
danny perez
A
Reviewed on Google Maps
Prefer not to say
From the initial set up, the policy process seems relatively simple. I hope that I do not have to use it during my travels, but I am happy to know that I have a policy in place to cover unexpected eventualities.
Reviewed on TrustPilot
Mr David Kavanagh
Site, info, questions --all were straight forward and very easy to understand and follow. Having easy access to travel insurance and hassel free sign-up just makes any trip that much more enjoyable!! Thank you!
Reviewed on TrustPilot
Alfons Salmhofer
The application for a short term travel insurance plan was hassle free completed online in no time.
Reviewed on TrustPilot
Mr Robert
Just signed up for the insurance, and the process was quite straightforward. I haven't filed any claims yet (thankfully! ) and I hope that process goes just as smoothly. Well, I hope I don't have to file any claims! :-) More...
Reviewed on TrustPilot
Mr Donald Robinson
I found the plans easy to understand, unlike other plans where there are so many exclusions you don't really know what you are getting. Everyone was very helpful and all in all, it was fast, easy and efficient. More...
Reviewed on TrustPilot
Gillian Burns
Very easy to complete the application on line. Only complaint is there is no list sent with the policy of amounts of cover.
Reviewed on TrustPilot
Miss Routledge
Great customer service, fast response to questions and clear help.
Reviewed on TrustPilot
Mrs Greet
I thought I had taken out travel insurance but the next day found out it hadn't gone through. l phoned and spoke to a adviser who told me to try again and when it did that time she phoned me to verify it. Later that day she phoned me again to say my previous try also had gone through and obviously I needed only one policy so she told me that she would cancel one of them and refund my money. The service was second to none and I told her this. I felt she had gone the extra mile and for that reason I would use Expatriate Group again and also recommend them. More...
Reviewed on TrustPilot
Phil Platts
I haven't had a good experience with insurance companies. Fortunately I haven't had many claims either, but friends have, and it's easy to get the impression that some insurance companies will do anything they can to get out of paying. What a breath of fresh air Expatriate Group have been. Not just when setting up the policy, when everyone was polite, friendly and helpful. Many companies achieve that, when they want your business. But then in my very first year of an annual travel policy, the unexpected happened. I thought I was fit and healthy and least likely to claim. But out of the blue, the retina in my eye became detached. I've found that this can happen for no apparent reason - it can happen to anyone. If you don't get medical attention fast, you can lose the sight of your eye permanently. It was an emergency. I had to pay out, in all, nearly 4800 euros for all the treatment and medication.Expatriate Group paid out the claim in full, without quibble, fast. They agreed it within days, and when they'd agreed it they paid it into my bank within hours. All for my measly 130 euro premium - sorry, Expatriate Group, I've left you running at a fair old loss there! I would have to say based on my own (slightly jaundiced) experience in the past this is the best insurance company I have had any kind of policy with and I wouldn't hesitate to recommend their travel insurance. More...
Reviewed on TrustPilot
