Ramsgate Kent, Kent
General Cleaning
Pressure Wash
9 customer reviews
Awais
Dear Customers and readers, please note that this company has recently changed its name from 'GH Diamond Cleaning services' to:
DM FRESH CLEANING SERVICE LTD, 69 Shamrock Road, Gravesend, Kent, United Kingdom, DA12 2LD
The reason is very obvious because they have been sued by many angry customers and now its old director (Milos Kukas) is hiding from customer's complaints. The company will tell you that he is no more employee but mind it, it is not true, he is still working with them as a shareholder. So do not accept their lies. They are all family members and they save backsides of each other. Their crafty senior salesman (Denis Mastera) has no signing authority but he is still in this company. So if you still want to give cleaning or construction job to these rogue traders it is your choice. I will rather burn my money than giving a single job to these people. Please BEWARE OF THEM
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Mohammad Awais Khawaja
A family business run by unskilled useless people who try to impress you with their sweet talks but they are crooks. They will send you an invoice first for the job to be done. Later they will cancel the quote and tell you to lie that they are not working for the company and would like to convert the whole job into cash. One day they will give you one price and another day another. This is the way they con the tax of UK Government. They have done the same with me. Upon refusing, they left the job halfway, just because I refused to let them carry on their job on cash, instead invoice that would be taxable. CheckATrader has kicked them out of their site because of the bad reputation in the market and due to many nasty complaints. Do not fall into their victim and get some professionals to do your job. Beware, they will do the same thing with you. Avoid them, please!!! More...
Awais Khawaja
This company consists of unskilled and unprofessional scumbags. They are always late, liars, messy and unprofessional. They say 'YES' to every job but the fact of the matter is that they are con men and good for nothing.
They are running a family business and saving the backsides of each others.
Their salesman, Denis, is an extremely rude guy., ''GH Diamond Cleaning LTD, 69 Shamrock Road, Gravesend, DA12 2LD'' . I called them to do some gardening and cleaning task at my home. I was also eager to construct a storeroom in my garden. They agreed to do some building work too in my home to build up a storeroom because according to them, they, do building work too. They screwed up my building work, left the leaking roof undone. They nailed my boards everywhere and literally screwed it up. When it rained, the water spoilt all boards on the ceiling and there was a huge puddle in my storeroom. They kept saying that it will be OK. I got them from CheckATrader.com website. It is another unreliable website. When I complained to CheckATraders, they said, ''they are cleaning services, why are they doing construction work?'' The fact of the matter was that they were only so-called cleaning services. Their communication was very dodgy while talking to me, half of their conversation with each others was in Czech or Slovakian language, which was acceptable to me as I have respect for all races in my heart. Halfway through their job, all of the sudden this director of the company came to me and told me that he was no more working for this company and he will continue only when he gets the rest of the labour (means the remaining leftover job at my house) to be done on the cash only. I refused to pay him cash because I told them that I was dealing with the company and all payment should be recorded and I wanted it needs to be done through the banking transactions. Then he, again, made one of his labourers to speak to me about paying him by cash. I refused again. He was upset and they left. Their extremely rude sales manager 'Denis' today texted me started blaming me for picking material while they were buying everything for me from Wickes and I was there only to make payment. I need to take them to the small court soon. I have complained against them in the BUILDING STANDARD website and they are dealing with them. I wan.t my all respected readers to beware of these rogue traders.
I will beware all of my neighbourhood of these cons and I really want you to sue them if they have done dirty job at your homes too and get them out of the business. Raise your voices guys.
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James Stroud
Commercial & Office Cleaning
Response to our requests was received within a couple of hours, site attendance to discuss and review the works arranged for the following morning and GH Diamond Cleaning were very understanding of the requirements around dressing of the store. all staff were polite and hard working during the 2 days clean and the showroom looked fantastic before grand opening. would highly recommend GH Diamond Cleaning services More...
TB
End of Tenancy Cleaning
The worst customer experience ever, if you can call what I had an experience. They didn't show up to our scheduled cleaning.
They ignored my calls and messages. When I got ahold of them, I got excuses like "they are stuck in traffic" and then no follow up. Got a call 3 hours later telling me the van broke down. Shouldn't take that long to inform your customer about an issue and no solution was provided.
Wasted 3 hours of my time with no accountability or responsibility from either owner. If you want to take a risk and see if they show up go for it, if you want a reliable company that actually cares about their customers' satisfaction and experience, go elsewhere!!!
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Godfrey
Garden Clearance
The men turned up to do my garden clearance were punctual and value for money. They did a thoroughly good job to clear a lot of garden debris and were polite and hard working.
Kev
Gardening
First he asked for £200 . Change to £30. Dont have any clue about gardening work. Did not employ him. still looking for gardner.
Reply from DM Fresh Service LTD
Yes, first we asked £200 for client medium garden and Plessure washing, after visit clinet change his mine and asked just for sweeping, thise reson why we drop price from £200 to £30, we just losse time with thise person he dont want pay more than £ 20.
Sam
House Cleaning
I had both Whatsapp and email exchanges with this company. They were sent a long description of items needing to be removed, services required, all in meticulous detail.
I went so far as to take a bunch of pictures to share exactly what was present and what was required to be done. They eventually (after being asked if they were sure multiple times) settled on a quote of £280. Again, all terms were set out via email and they agreed.
On the day, they turned and I was promptly told that they needed a larger van. They asked whether I would mind waiting 30 minutes while they got a larger one. No problem.
Over an hour goes by, I text to ask where they are. I am then told that they aren't going back, the job is a full day job and that they wanted to charge over £700 for it.
I had to travel for 2 hours in each direction for this clean to not be performed. I've never encountered such a huge lack of professionalism from any service I've ever used.
If you particularly enjoy being lied to, under-quoted and abandoned, this is clearly the service for you.
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Reply from DM Fresh Service LTD
Sam Need Special Company deal with contaminated space.
Sandra
Pressure Washing
Made an excellent job of cleaning patio. Took longer than expected but kept to quote.
Reply from DM Fresh Service LTD
it was our pleasure Sandra thank you.
How long have you been in business?
25 years
Do you bring your own equipment and supplies?
Yes
What do you love most about your job?
Make a good name to company and make all clients happy
What inspired you to start your own business?
25 years experience
Why should our clients choose you?
We are friendly do fast and professional service