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Reviews (29)

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Fitzroy Morgan

26 April 2019

Happy to give Ben Hemp computer technician five stars for the work and advice given to me for my HP Laptop its now working as good as new, will recommend to family and friends...


ali duncan

27 March 2019

Excellent and efficient service - thoroughly recommend


Jon Britain

27 March 2019

I recommend Ben because he is the trustworthy professional I've relied upon for eight years to fix my tech, explain in jargon free terms and provide expert advice.


Drolma Centre

27 March 2019

Ben has helped me out several times now - always very obliging, reliable, trustworthy, reasonable and he responds very quickly to any problems I may have. He takes time to explain things in layman's terms, since I don't understand computer jargon! He is like one of my emergency services! More...


Saif Siddique

27 March 2019

Fantastic work by Ben not only did he replace my screen which I stupidly broke he also delivered it to us too. That’s not all Ben potentially saved me from failing my gcse’s as all my work was on the laptop, and I thought I had lost it . THANK YOU VERY MUCH BEN YOURE A STAR‼️ More...


Jack Cunningham-White`

27 March 2019

Got my laptop screen repaired for the cheapest price I could find anywhere in Peterborough. Very friendly and helpful and very fast service.


Alec Harbour

25 February 2019

very prompt and efficient service, I am a very satisfied customer.


Ellie Lambert

25 February 2019

Absolutely amazing service. Repaired my grandads iPad battery. Very lovely and welcoming. Very happy and only took a week, will be going back there if we need any of our electricals fixing again. Highly recommend.


Tony No Aku

26 January 2019

Super nice guy! Reasonably priced, have kept me updated on the info about my computer as much as it was possible. Work was done fast plus had some friendly chat in between! An absolutely amazing professional! :) More...


Jonathan Marriott

29 August 2018

I had 2 dead laptops which have been brought back to life thanks to FileGenie.co.uk and for far less than the cost of replacing them. BEFORE going to PC World and having them test and tell you it needs to be sent away, which has ALWAYS been my experience contact Ben Hemp first and he'll be more helpful and probably save you cash and hopefully your valuable data in the process!Thank you Ben. More...


Kathryn Horgan

13 May 2018

When your laptap decides it has had enough and it wont let you open call Ben at File Genie. Wasn't sure what to expect but I had read the reviews and thought that I would give him a go. What a star, he was understanding with the issues, kept me informed with the progress and was a pleasure to deal with (reasonable price too). I have already discussed with Ben to have a look at two more computers we have. Thank you Ben for being so understanding and explaining things in terms that a non-computer person can understand. Keep up the good work. More...


António Inácio

10 May 2018

I was very pleased with the service provided by File Genie. The problem with my laptop was solved within the agreed time, I received good advice on how to maintain my laptop's performance optimal and I even got my laptop's cleaned (I like to eat while I work) and all for a very, very competitive price. Unbeatable value for money. I would recommend it to everyone. Five stars. More...



3 May 2018

Had my laptop screen fixed. Was my daughter laptop and Ben came to my home address to collect the laptop because I had no transport. He fixed it for half the price every one else quoted me. And even dropped the laptop back to me. Very happy and will be using again 100 percent. Thanks for all your help ben. More...


Elma m

26 April 2018

Cannot recommend File genie enough! Such an honest guy and very efficient and friendly! I am a complete novice when it comes to tech problems and he was really understanding. Thank you!


Damian Migacz

29 March 2018

Had my smartphone screen changed today and its working with no faults, very kind man and price was significantly lower than city centre shop asked. Ben uses no advertisement, works at home so to keep his good work going I leave this review and I will recommend to my friends. Its really worth to make a call and ask for a price. More...


Dean Jaques

8 February 2018

Ben helped me great work very professional. I will be using him again and recommend him. Thanks Ben


John Morgan

18 January 2018

Would give Ben a big recommend! Something that is becoming rarer today is the honest trader, and Ben is definitely one of those. I took my iPad to him with what I thought might be an expensive repair. He took one look, dug into the settings and found the problem, immediately adjusted the setting, voila! sorted. And then came those magic words 'No Charge!' To say that I was impressed was an understatement. Would definitely use File Genie again.. More...


Martina Parker

17 January 2018

I can highly recommend the services of File Genie. Ben is the consummate professional who is an expert in his field. Fantastic service - great customer service and I trust him completely with all my IT needs. He always explains everything he is doing in simple language and his pricing is reasonable too. What is there not to love! I would not have anyone else look after my IT needs. More...



8 November 2017

Wonderful service Ben did a great job on sons gaming tower. Will recommend to everyone. Reasonable prices. And blooming great service


David Stancombe

30 October 2017

We had Ben (file Genie) to update our computer thank you for a great hassle free change over would so recommend much appreciated Dave and Pat Stancombe (Dave the Clown)


Aurimas Bilinskas

4 October 2017

Perfect service.
Brought my laptop back to life in a day.
Very good service anyone who want quick and cheap repair look no further.



Richard Stephens

21 September 2017

My son broke my laptop screen and I spoken to Ben, who had the part within a day, and fixed it within an hour. Amazing service, great pricing structure, fantastic service. Would 100% recommend and will use again if kids smash more stufd! More...


Vishali Dave

10 September 2017

Reliable, trust worthy and honest person. Has set up all my children's devices and very happy with the service.


Lisa Clissett

12 August 2017

Couldn't be more impressed with the service. Ben was honest and completely understanding to my daughters needs who has autism. He certainly charged a fair price and I would highly recommend him to others! More...


Andy P Clarke

5 July 2017

Can't recommend Ben HIGHLY enough. Has twice saved the day with failed laptops. He treated me like family. He is accommodating. Efficient. Knowledgeable. Quick and very well priced. If you have a computer/laptop/tablet etc problem.... Ben is THE man. More...


Andrew Butler

22 June 2017

Very friendly and professional, was honest and explained clearly what he was going to do. Quickly fixed and I finally have a working laptop again.
Thank you File Genie.


Shirley Gardner

20 June 2017

Ben Hemp is the answer to my dreams when it comes to solving my computer problems. He speaks in a language I can understand; is professional, efficient and very personable. You can trust him not to overcharge or take advantage. I would recommend his services to everyone. More...


Clark Chapman

18 June 2017

Fantastic service from Ben. He was clear about the issues with my laptop and dealt with them very quickly and for a fair price. If you are looking for a trustworthy, friendly and professional service then I advise getting in touch with Ben. More...


Lise Hickman

2 June 2017

I had a smashed iPhone 6s screen. Ben fixed it for me no problems. Absolutely brilliant! Definitely recommend 5*

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