Exclusive Airports

Exclusive Airports

Exclusive Airports locationNorth West London, Greater London, London

London taxi and private hire minicab with up to £10.00 Discount on online credit/debit booking - 25 Years Experience in Public Transfer - More than 16400 Real Customers Feedback - Specialises in Airport Transfers: Heathrow, Gatwick, Stansted, Luton & City Airport. Also provide to and from anywhere in London, UK.

Exclusive Airports Reviews

Exclusive Airports Reviews


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Exclusive Airports


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Yelp Reviews

Review of Exclusive Airports
2 years ago

I used Exclusive Airports flying in and out of London. My experience being picked up at Gatwick was not pleasant - the driver was late, calling customer...

Aymie R.
Review of Exclusive Airports
1 year ago

The two stars this company has are far too generous. This place is a scam. Beware and do not book with them. We booked 3 different trips with them 1). We...

April G.
Google Reviews of Exclusive Airports

Google Reviews

Review of Exclusive Airports by Sara Assenza
1 month ago

Ian was a fantastic driver! Service was prompt , he was kind and courteous and we would highly recommend him.

Exclusive airports on the other hand did not honor the £10 credit which I received an email for and therefore did not reuse the service like I intended. Customer service process is archaic, you must submit a ticket for any issue.

Sara Assenza
Review of Exclusive Airports by Benedict Sukra
1 week ago

I have used Exclusive Airports many times for cabs from London Heathrow and London Gatwick. Every experience so far has been marvelous- the drivers have always been on time and very courteous and friendly. I've always felt relaxed, comfortable and safe in the driver's car, even after a very long flight.
The prices are great for the excellent service provided and I strongly recommend using Exclusive Airports for cab services from London airports.

Benedict Sukra
Review of Exclusive Airports by Galina Markina
2 weeks ago

I have used this taxi service a number of times and have always been very pleased with their service. The drivers quite often arrive even earlier than the designated time, are polite, and help me with my luggage.

Galina Markina
Review of Exclusive Airports by Mary Fry
5 days ago

Driver was punctual, polite and helped with bags. He was very nice about finding a place to stop when my husband had a bathroom emergency. Has been a pleasure booking with this company.

Mary Fry
Review of Exclusive Airports by Eliza Hovey
2 weeks ago

Good service - clear communication, affordable rates, clean and new car. Would definitely book again.

Eliza Hovey
Review of Exclusive Airports by Jessica Man
2 months ago

We requested the car to arrive at 6:00 a.m. in the morning and he driver was there and not a minute late! The driver then happily led us to the car that would be taking us home and put all our luggage in the car carefully and we were swiftly on our way home. The cars was clean and the driver could not have been nicer - he even carried most of our luggage to our front door!

Jessica Man
Review of Exclusive Airports by Helen Amass
1 month ago

Following an incident with a driver, I am still waiting to hear back from the company about how they will resolve my complaint. It has been five days now and I have been passed back and forth between different employees - both by phone and email - none of whom have been able to help because they are still 'awaiting the driver's response', presumably to an email they have sent him, because a phone call could have resolved the issue on the day. Without a doubt it is the worst customer service I have experienced from any company, which is a shame because I have used Exclusive Airports several times in the past and been happy enough to keep coming back and even to recommend the service to others. Never again!! I would absolutely avoid this company in the future at all costs, because where it counts (when something goes wrong) they will do nothing to fix the problem. Whoever is in charge should be ashamed of themselves. For reference, my complaint ticket number is 181215.

Helen Amass
Review of Exclusive Airports by Stephen Burke
1 month ago

Worst taxi experience we’ve ever had. Taxi driver did not let us know he had arrived so when we realised he was outside 10 minutes later, he tried to charge us a late fee. He then argued with us about it so much that we had to get out and call another taxi service. We still haven’t got our money back despite several phone calls and the driver even lied to his boss by telling them he had texted us. What an awful way to start our honeymoon. Never use this service as they clearly do not care about their customers.

Stephen Burke
Review of Exclusive Airports by patricia mcdonald
2 months ago

Our plane was delayed but Exclusive Airports kept us informed and the driver was waiting when we arrived. An excellent service. Clean car and polite, careful driver.

patricia mcdonald
Review of Exclusive Airports by Sharon Lim
2 months ago

Booked executive airports for the first time yesterday and it worked out well. Communication channels are good and they responded quickly over WhatsApp. My flight arrived early and the driver managed to get me to my hotel early too! Thanks!

Sharon Lim
Review of Exclusive Airports by Ange Chen
3 months ago

Reliable, brilliant airport transfer service! I've been a client of Exclusive Airports for almost 10 years now and have recommended them to family, friends and visitors. Each experience has been positive, and I do not hesitate to recommend their services.

Ange Chen
Review of Exclusive Airports by Vanessa Ethier
2 months ago

Great service! The driver was super friendly, funny and helped me with all of my bags which was a huge stress relief! Thanks!

Vanessa Ethier
Review of Exclusive Airports by Marla Estes
6 months ago

Very efficient driver and when our flight landed a little earlier than my scheduled pickup time, he was there in about 15 minutes. We were so early we couldn't check into our rented flat immediately. The driver was kind enough to drive us to a shopping center down the street so that we could wait for the flat to be cleaned. The car was clean and the driver was friendly and cautious while driving. London is a huge, busy city and it was great to have transportation after a very long flight without having to figure out trains and tubes.

Marla Estes
Review of Exclusive Airports by Ricky Fairs
4 months ago

5 stars rating based on only one journey so far. I turned to Exclusive Airports after our regular airport taxi service disappointed us and will continue to use them. Beautiful car, excellent driver, good online service.

Ricky Fairs
Review of Exclusive Airports by Natalia Smith
5 months ago

Used 2 times from and to Heathrow. Both times cars were very clean and drivers were very accurate and polite. However, our driver was 15 minutes late to picking us up when we were going back to the airport, but otherwise we had a very pleasant experience. Allow extra time for time sensitive destinations due to unpredictable London traffic.

Natalia Smith
Review of Exclusive Airports by Becky Doi
5 months ago

Wonderful service that I would definitely use again and highly recommend! Professional driver, on time and loved that I got an email notifiying when driver was dispatched. Email contained all pertinent information such as driver name, license no., car type etc. Have used other car service s and this is first one that sent this email ahead of time

Becky Doi
Review of Exclusive Airports by Keith Hepburn
6 months ago

I could not have been more satisfied. We had a 5am departure and 6am arrival at Gatwick and both drivers were polite, courteous and safe with their driving approach. The drivers were dressed smartly and the cars were clean and tidy. Each driver helped with the bags.

They arrived very promptly at collection and the driver was waiting at Gatwick with a name board easy to find.

I narrowed my search down after reading some poor local reviews I found EA online. Whilst i struggled with the pink website it was easy to use and book a specific car. What was useful was we needed a larger car leaving but a smaller car returning, and I could do this all online.

Costs to airports are not cheap, but I feel EA match others on price and service and will use again with confidence.

Keith Hepburn
Review of Exclusive Airports by Sharon Chan
7 months ago

I have been using Exclusive Airports since 2013 and the experience had been reasonable, until an incident happened last week which completely changed my perspective about this company. I booked a taxi and paid online upfront to pick up my cousin from Heathrow, and added a note to request for a diversion to the office (Canary Wharf) I work at so I can hand over the home keys to her. My office is located en route to where I live (West Ferry Road) so I see no reason to pay extra for the diversion. On the morning of my cousin's arrival, we messaged the taxi company for the driver's number plate, they then asked us to pay an extra £10 for the diversion we requested. I then called to speak with a member of staff directly, questioning why they didn't tell me about the additional charge at the time when the booking was made. The staff could not answer my question and kept reiterating I need to pay the fee. I was then put through to speak with her supervisor, the supervisor was confrontational right at the beginning, again kept reiterating that I need to pay the extra charge because I asked for a diversion. He was not able to explain why I was only told about this a few hours before the journey was due, should I have known at the time of booking I would have not added this note on the website and made other arrangements for my cousin to pick up the keys. The supervisor was extremely emotional and angry; and told me it was my fault for adding that note in the first place. At that point I was so disappointed and upset by this situation I told him I will never book taxis via Exclusive Airports as I found their staff rude and unreasonable, the supervisor simply replied one word - "Fine", still asking me to pay the extra. This response confirmed I made the right decision - that this will be the last time I ever book taxi with this company.

Sharon Chan
Review of Exclusive Airports by Sweet Old Bill
5 months ago

Very satisfied. Reliable service, friendly, knowledgeable drivers, comfortable cars, plus reasonably priced. Have used twice now (May 2015 and May 2017) and we were 100 per cent satisfied and highly recommend Exclusive Airports.

Sweet Old Bill
Review of Exclusive Airports by Corey Babka
7 months ago

Was such an easy experience, would use this group again if going to the UK. Drivers were there right on time, and our flight was VERY late thinking we were going to have to pay that extra wait time -- nope! They check the flight status and base it on how long after landing you want them there (we allowed that hour for customs and such). Drivers were both nice, customer service group was also very helpful to help us figure out how many cars we needed (we needed two).

Corey Babka
Review of Exclusive Airports by Sharon Gebhard
7 months ago

I've been using this firm for more than 10 years now and haven't been let down once. Very reliable service and drivers always polite, cars clean and not only do I use them I have also shared their details with friends and neighbours and all my Australian visitors. I'm very happy to recommend them.

Sharon Gebhard
Review of Exclusive Airports by Ed Mund S
7 months ago

Have used multiple times. Drivers/customer service and notifications are awesome, prompt response and now they you the driver's name and car model/reg number so you know what to expect. Even better you can check real-time where the car is.

Ed Mund S
Review of Exclusive Airports by Robert Crooks
6 months ago

Easy booking, clean cars, and efficient service. I've been using Exclusive Airports in and out of Heathrow for several years now and have not once been disappointed. I highly recommend their service!

Robert Crooks
Review of Exclusive Airports by Satej Prabhu
7 months ago

This was cheapest option for me to travel from City Road to Heathrow Terminal 5. Driver (MR KAWSAR AHMED) came right on time. Though there was no parking on road, he accommodated by parking in next lane and walking upto hotel. Car was bigger than I booked. I'll definitely recommend them.

Satej Prabhu
Review of Exclusive Airports by Dudley cloake
8 months ago

We have used Exclusive Airports for at least three years and have always been very happy with the service.The cars have always arrived on time and the drivers are invariably courteous and helpful. All in all excellent value for money and will continue to be our airport taxi service of choice

Dudley cloake
Review of Exclusive Airports by Ali Almahdi
7 months ago

Been using their services for few years. I definitely recommend their service. Very polite drivers and very clean cars.

Ali Almahdi
Review of Exclusive Airports by Aidan Smith
8 months ago

On time, new clean vehicles and polite and courteous drivers. Email to let you know driver is on his way and able to track location too.

Aidan Smith
Review of Exclusive Airports by Aaron Loh
7 months ago

Used then for 3 rides to and fro both Heathrow and Gatwick to central London.. clean cars, courteous drivers and seamless transfers everytime. Bravo!

Aaron Loh
Review of Exclusive Airports by Lundgreen's
7 months ago

Great service. Our driver was friendly and patient considering my two crying toddlers.

Lundgreen's
Review of Exclusive Airports by Caroline Wadke
1 year ago

If you book a pickup from the airport, just keep in mind that even though they may ask you when you're supposed to land/what time you want to be picked up, they do require your flight number and will dispatch a driver based on what time the airport says your flight landed.

I put my arrival time down as 7:00am so my driver would be there by 7:30. My flight was meant to land at 6:25 but I wanted to have plenty of time for customs.

Well my flight landed about 20 minutes early. However, there was a medical emergency during the flight and waiting for the paramedics delayed deplaning for 20 minutes. I switched on my phone at that point.

I then had to wait in line for customs for over an hour. I got 2 voicemails during that time (which I would later find out were from Exclusive Airports) but couldn't even make a call to check them as my phone network was not working.

I got to the terminal at 7:35, falsely thinking I still had plenty of time to find my driver. After 25 minutes of walking around the terminal and trying to use my phone I finally found a pay phone and got ahold of Exclusive Airports. I was then informed my driver had left at 7:30. They saw my flight landed early and sent him early and he had been waiting for an hour. I had to pay the 'no-show' to have him come back.

The driver was very friendly and courteous and the car was clean and comfortable. The ride itself was very pleasant. It was just a very stressful morning because of the confusion.

Caroline Wadke
Review of Exclusive Airports by Pink Passport
1 year ago

Have used this company many times over the past 5 years. They provide good, reliable, courteous, timely service and their prices are very reasonable. Would definitely recommend them.

Pink Passport
Review of Exclusive Airports by Jamie Stevenson
1 year ago

Flawed company with poor customer service. Avoid.
Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn't fit - even though it allowed me to confirm the booking with them.
It was £20 to upgrade, which I didn't agree with, so asked for a cancellation. They charged me £7 to cancel a £70 booking. Even though they were at fault. Trying to discuss this issue with the staff is astoundingly annoying.
Use one of the many other companies available.

Jamie Stevenson
Review of Exclusive Airports by Kayla Debono
1 year ago

I have used exclusive airports three times now, two out of the three times the driver has arrived 1 and a half hours late. however i cant blame the drivers for this as the company sends them the pickup details at the same time the plane lands, therfore the drivers arrives late instead of being there when the plane is scheduled to arrive.
When i called the company to ask where the driver was and explained that this had happened to me before they did not offer any refunds or discounts. They were not helpful or did not seem apologetic.
Will not be using their services again.

Kayla Debono
Review of Exclusive Airports by nagmerrie
12 months ago

Read the T&C's for this company before booking as they take zero responsibility for anything that goes wrong on a trip and have an answer for everything which is "no refund" even if they are in the wrong. They have incompetent drivers, useless staff in their control centres which are based in other countries who hardly speak English and it's impossible to speak to someone in charge on the phone. Avoid them at all costs!!!

nagmerrie
Review of Exclusive Airports by Winni L
1 year ago

When i first started using them , they were good. However, the last 3 times, the cars have arrived very late and i've nearly missed my flight on 2 of those occasions- they have become unreliable! Very disappointing considering i use them twice every week.

Winni L
Review of Exclusive Airports by Caroline Wadke
1 year ago

If you book a pickup from the airport, just keep in mind that even though they may ask you when you're supposed to land/what time you want to be picked up, they do require your flight number and will dispatch a driver based on what time the airport says your flight landed.

I put my arrival time down as 7:00am so my driver would be there by 7:30. My flight was meant to land at 6:25 but I wanted to have plenty of time for customs.

Well my flight landed about 20 minutes early. However, there was a medical emergency during the flight and waiting for the paramedics delayed deplaning for 20 minutes. I switched on my phone at that point.

I then had to wait in line for customs for over an hour. I got 2 voicemails during that time (which I would later find out were from Exclusive Airports) but couldn't even make a call to check them as my phone network was not working.

I got to the terminal at 7:35, falsely thinking I still had plenty of time to find my driver. After 25 minutes of walking around the terminal and trying to use my phone I finally found a pay phone and got ahold of Exclusive Airports. I was then informed my driver had left at 7:30. They saw my flight landed early and sent him early and he had been waiting for an hour. I had to pay the 'no-show' to have him come back.

The driver was very friendly and courteous and the car was clean and comfortable. The ride itself was very pleasant. It was just a very stressful morning because of the confusion.

Caroline Wadke
Review of Exclusive Airports by Jamie Stevenson
1 year ago

Flawed company with poor customer service. Avoid.
Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn't fit - even though it allowed me to confirm the booking with them.
It was £20 to upgrade, which I didn't agree with, so asked for a cancellation. They charged me £7 to cancel a £70 booking. Even though they were at fault. Trying to discuss this issue with the staff is astoundingly annoying.
Use one of the many other companies available.

Jamie Stevenson
Review of Exclusive Airports by Kayla Debono
1 year ago

I have used exclusive airports three times now, two out of the three times the driver has arrived 1 and a half hours late. however i cant blame the drivers for this as the company sends them the pickup details at the same time the plane lands, therfore the drivers arrives late instead of being there when the plane is scheduled to arrive.
When i called the company to ask where the driver was and explained that this had happened to me before they did not offer any refunds or discounts. They were not helpful or did not seem apologetic.
Will not be using their services again.

Kayla Debono
Review of Exclusive Airports by Pink Passport
1 year ago

Have used this company many times over the past 5 years. They provide good, reliable, courteous, timely service and their prices are very reasonable. Would definitely recommend them.

Pink Passport
Review of Exclusive Airports by Erik rios
1 year ago

DONT'T EVER USE THEM! Honestly, DON'T EVER USE THEM!!
I booked an airport pick up. My aunt is 70 years old, does not speak English and this was her first time in the UK.
Passport control took longer than usual. 1 hour later I get a call from the driver to tell me that from that point on extra charge would apply. I said Ok and also decided to call the head office to say that I was Ok, but more importantly to make sure the driver would wait for her.
About 30 minutes later she comes out and he driver had left. No one at any time called me to say that the driver was going to leave! They called me to advise of the extra charge, but not to advise me that the driver would leave!!
I still called Exclusive Airports and they said there was nothing they could do.
I was in a very important meeting and had to sort out my aunt's transfer, who at this point was obviously super distressed!
I later raised a complaint and the absurd response from Exclusive Airports was that I was not entitled to a refund (I had prepaid for the service).
DONT'T EVER USE THEM!! Honestly, DON'T EVER USE THEM!

Erik rios
Review of Exclusive Airports by Joanne Passley
2 years ago

Booked for a return journey....

Outbound journey - prompt collection and arrived safely.

Inbound - driver held up due to lack of parking space but pleasantly surprised with the vehicle, very spacious, comfortable, driver was polite. Happy to take detour to avoid traffic.

Will use this service again, glad that booking included discount and airport parking fees.

Joanne Passley
Review of Exclusive Airports by Winni L
1 year ago

When i first started using them , they were good. However, the last 3 times, the cars have arrived very late and i've nearly missed my flight on 2 of those occasions- they have become unreliable! Very disappointing considering i use them twice every week.

Winni L
Review of Exclusive Airports by Pedro Hernandez
2 years ago

I went with my family on vacations to London, and we used Exclusive Airports two times (Heathrow- London and London-Gawith).
Both cases, drives were professionals & courteous, also I changed, same day, the pick-up time and the helpdesk response was quickly and efficient to adapt it to my requirements.
Really, I recommend this service!!. They are very efficient & easy to book by website.

Pedro Hernandez
Review of Exclusive Airports by louise hart
2 years ago

Used Exclusive Airports for an early morning transfer to Stansted which is always a bit nervewracking worrying about whether the taxi will turn up. They were brilliant. Easy to book, good value, sent me a confirmation email the day before which reassured me they were going to show up. On the day itself, the driver arrived a few minutes early, and was totally unphased by the fact we had slept through the alarm and were running around like headless chickens when he first arrived. He was friendly, helpful and helped make the whole thing easy. Would definitely use again.

louise hart
Exclusive Airports on Google Maps

Exclusive Airports Location

152-154 Coles Green Rd, London NW2 7HD, UK

Exclusive Airports on Twitter

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