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Exclusive Airports

Exclusive Airports locationNorth West London, Greater London, London

London taxi and private hire minicab with up to £10.00 Discount on online credit/debit booking - 25 Years Experience in Public Transfer - More than 16400 Real Customers Feedback - Specialises in Airport Transfers: Heathrow, Gatwick, Stansted, Luton & City Airport. Also provide to and from anywhere in London, UK.

Exclusive Airports Reviews

Exclusive Airports Reviews


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Exclusive Airports


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Yelp Reviews

Review of Exclusive Airports
9 months ago

The two stars this company has are far too generous. This place is a scam. Beware and do not book with them. We booked 3 different trips with them 1). We...

April G.
Review of Exclusive Airports
2 years ago

I used Exclusive Airports flying in and out of London. My experience being picked up at Gatwick was not pleasant - the driver was late, calling customer...

Aymie R.
Google Reviews of Exclusive Airports

Google Reviews

Review of Exclusive Airports by Sharon Chan
1 week ago

I have been using Exclusive Airports since 2013 and the experience had been reasonable, until an incident happened last week which completely changed my perspective about this company. I booked a taxi and paid online upfront to pick up my cousin from Heathrow, and added a note to request for a diversion to the office (Canary Wharf) I work at so I can hand over the home keys to her. My office is located en route to where I live (West Ferry Road) so I see no reason to pay extra for the diversion. On the morning of my cousin's arrival, we messaged the taxi company for the driver's number plate, they then asked us to pay an extra £10 for the diversion we requested. I then called to speak with a member of staff directly, questioning why they didn't tell me about the additional charge at the time when the booking was made. The staff could not answer my question and kept reiterating I need to pay the fee. I was then put through to speak with her supervisor, the supervisor was confrontational right at the beginning, again kept reiterating that I need to pay the extra charge because I asked for a diversion. He was not able to explain why I was only told about this a few hours before the journey was due, should I have known at the time of booking I would have not added this note on the website and made other arrangements for my cousin to pick up the keys. The supervisor was extremely emotional and angry; and told me it was my fault for adding that note in the first place. At that point I was so disappointed and upset by this situation I told him I will never book taxis via Exclusive Airports as I found their staff rude and unreasonable, the supervisor simply replied one word - "Fine", still asking me to pay the extra. This response confirmed I made the right decision - that this will be the last time I ever book taxi with this company.

Sharon Chan
Review of Exclusive Airports by Satej Prabhu
2 weeks ago

This was cheapest option for me to travel from City Road to Heathrow Terminal 5. Driver (MR KAWSAR AHMED) came right on time. Though there was no parking on road, he accommodated by parking in next lane and walking upto hotel. Car was bigger than I booked. I'll definitely recommend them.

Satej Prabhu
Review of Exclusive Airports by Dudley cloake
1 month ago

We have used Exclusive Airports for at least three years and have always been very happy with the service.The cars have always arrived on time and the drivers are invariably courteous and helpful. All in all excellent value for money and will continue to be our airport taxi service of choice

Dudley cloake
Review of Exclusive Airports by Ali Almahdi
3 weeks ago

Been using their services for few years. I definitely recommend their service. Very polite drivers and very clean cars.

Ali Almahdi
Review of Exclusive Airports by Aidan Smith
4 weeks ago

On time, new clean vehicles and polite and courteous drivers. Email to let you know driver is on his way and able to track location too.

Aidan Smith
Review of Exclusive Airports by Aaron Loh
2 weeks ago

Used then for 3 rides to and fro both Heathrow and Gatwick to central London.. clean cars, courteous drivers and seamless transfers everytime. Bravo!

Aaron Loh
Review of Exclusive Airports by Lundgreen's
3 weeks ago

Great service. Our driver was friendly and patient considering my two crying toddlers.

Lundgreen's
Review of Exclusive Airports by Caroline Wadke
7 months ago

If you book a pickup from the airport, just keep in mind that even though they may ask you when you're supposed to land/what time you want to be picked up, they do require your flight number and will dispatch a driver based on what time the airport says your flight landed.

I put my arrival time down as 7:00am so my driver would be there by 7:30. My flight was meant to land at 6:25 but I wanted to have plenty of time for customs.

Well my flight landed about 20 minutes early. However, there was a medical emergency during the flight and waiting for the paramedics delayed deplaning for 20 minutes. I switched on my phone at that point.

I then had to wait in line for customs for over an hour. I got 2 voicemails during that time (which I would later find out were from Exclusive Airports) but couldn't even make a call to check them as my phone network was not working.

I got to the terminal at 7:35, falsely thinking I still had plenty of time to find my driver. After 25 minutes of walking around the terminal and trying to use my phone I finally found a pay phone and got ahold of Exclusive Airports. I was then informed my driver had left at 7:30. They saw my flight landed early and sent him early and he had been waiting for an hour. I had to pay the 'no-show' to have him come back.

The driver was very friendly and courteous and the car was clean and comfortable. The ride itself was very pleasant. It was just a very stressful morning because of the confusion.

Caroline Wadke
Review of Exclusive Airports by Pink Passport
5 months ago

Have used this company many times over the past 5 years. They provide good, reliable, courteous, timely service and their prices are very reasonable. Would definitely recommend them.

Pink Passport
Review of Exclusive Airports by Jamie Stevenson
7 months ago

Flawed company with poor customer service. Avoid.
Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn't fit - even though it allowed me to confirm the booking with them.
It was £20 to upgrade, which I didn't agree with, so asked for a cancellation. They charged me £7 to cancel a £70 booking. Even though they were at fault. Trying to discuss this issue with the staff is astoundingly annoying.
Use one of the many other companies available.

Jamie Stevenson
Review of Exclusive Airports by Kayla Debono
7 months ago

I have used exclusive airports three times now, two out of the three times the driver has arrived 1 and a half hours late. however i cant blame the drivers for this as the company sends them the pickup details at the same time the plane lands, therfore the drivers arrives late instead of being there when the plane is scheduled to arrive.
When i called the company to ask where the driver was and explained that this had happened to me before they did not offer any refunds or discounts. They were not helpful or did not seem apologetic.
Will not be using their services again.

Kayla Debono
Review of Exclusive Airports by nagmerrie
4 months ago

Read the T&C's for this company before booking as they take zero responsibility for anything that goes wrong on a trip and have an answer for everything which is "no refund" even if they are in the wrong. They have incompetent drivers, useless staff in their control centres which are based in other countries who hardly speak English and it's impossible to speak to someone in charge on the phone. Avoid them at all costs!!!

nagmerrie
Review of Exclusive Airports by Winni L
10 months ago

When i first started using them , they were good. However, the last 3 times, the cars have arrived very late and i've nearly missed my flight on 2 of those occasions- they have become unreliable! Very disappointing considering i use them twice every week.

Winni L
Review of Exclusive Airports by Caroline Wadke
7 months ago

If you book a pickup from the airport, just keep in mind that even though they may ask you when you're supposed to land/what time you want to be picked up, they do require your flight number and will dispatch a driver based on what time the airport says your flight landed.

I put my arrival time down as 7:00am so my driver would be there by 7:30. My flight was meant to land at 6:25 but I wanted to have plenty of time for customs.

Well my flight landed about 20 minutes early. However, there was a medical emergency during the flight and waiting for the paramedics delayed deplaning for 20 minutes. I switched on my phone at that point.

I then had to wait in line for customs for over an hour. I got 2 voicemails during that time (which I would later find out were from Exclusive Airports) but couldn't even make a call to check them as my phone network was not working.

I got to the terminal at 7:35, falsely thinking I still had plenty of time to find my driver. After 25 minutes of walking around the terminal and trying to use my phone I finally found a pay phone and got ahold of Exclusive Airports. I was then informed my driver had left at 7:30. They saw my flight landed early and sent him early and he had been waiting for an hour. I had to pay the 'no-show' to have him come back.

The driver was very friendly and courteous and the car was clean and comfortable. The ride itself was very pleasant. It was just a very stressful morning because of the confusion.

Caroline Wadke
Review of Exclusive Airports by Jamie Stevenson
7 months ago

Flawed company with poor customer service. Avoid.
Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn't fit - even though it allowed me to confirm the booking with them.
It was £20 to upgrade, which I didn't agree with, so asked for a cancellation. They charged me £7 to cancel a £70 booking. Even though they were at fault. Trying to discuss this issue with the staff is astoundingly annoying.
Use one of the many other companies available.

Jamie Stevenson
Review of Exclusive Airports by Kayla Debono
7 months ago

I have used exclusive airports three times now, two out of the three times the driver has arrived 1 and a half hours late. however i cant blame the drivers for this as the company sends them the pickup details at the same time the plane lands, therfore the drivers arrives late instead of being there when the plane is scheduled to arrive.
When i called the company to ask where the driver was and explained that this had happened to me before they did not offer any refunds or discounts. They were not helpful or did not seem apologetic.
Will not be using their services again.

Kayla Debono
Review of Exclusive Airports by Pink Passport
5 months ago

Have used this company many times over the past 5 years. They provide good, reliable, courteous, timely service and their prices are very reasonable. Would definitely recommend them.

Pink Passport
Review of Exclusive Airports by Erik rios
9 months ago

DONT'T EVER USE THEM! Honestly, DON'T EVER USE THEM!!
I booked an airport pick up. My aunt is 70 years old, does not speak English and this was her first time in the UK.
Passport control took longer than usual. 1 hour later I get a call from the driver to tell me that from that point on extra charge would apply. I said Ok and also decided to call the head office to say that I was Ok, but more importantly to make sure the driver would wait for her.
About 30 minutes later she comes out and he driver had left. No one at any time called me to say that the driver was going to leave! They called me to advise of the extra charge, but not to advise me that the driver would leave!!
I still called Exclusive Airports and they said there was nothing they could do.
I was in a very important meeting and had to sort out my aunt's transfer, who at this point was obviously super distressed!
I later raised a complaint and the absurd response from Exclusive Airports was that I was not entitled to a refund (I had prepaid for the service).
DONT'T EVER USE THEM!! Honestly, DON'T EVER USE THEM!

Erik rios
Review of Exclusive Airports by Joanne Passley
1 year ago

Booked for a return journey....

Outbound journey - prompt collection and arrived safely.

Inbound - driver held up due to lack of parking space but pleasantly surprised with the vehicle, very spacious, comfortable, driver was polite. Happy to take detour to avoid traffic.

Will use this service again, glad that booking included discount and airport parking fees.

Joanne Passley
Review of Exclusive Airports by Winni L
10 months ago

When i first started using them , they were good. However, the last 3 times, the cars have arrived very late and i've nearly missed my flight on 2 of those occasions- they have become unreliable! Very disappointing considering i use them twice every week.

Winni L
Review of Exclusive Airports by Pedro Hernandez
1 year ago

I went with my family on vacations to London, and we used Exclusive Airports two times (Heathrow- London and London-Gawith).
Both cases, drives were professionals & courteous, also I changed, same day, the pick-up time and the helpdesk response was quickly and efficient to adapt it to my requirements.
Really, I recommend this service!!. They are very efficient & easy to book by website.

Pedro Hernandez
Review of Exclusive Airports by louise hart
1 year ago

Used Exclusive Airports for an early morning transfer to Stansted which is always a bit nervewracking worrying about whether the taxi will turn up. They were brilliant. Easy to book, good value, sent me a confirmation email the day before which reassured me they were going to show up. On the day itself, the driver arrived a few minutes early, and was totally unphased by the fact we had slept through the alarm and were running around like headless chickens when he first arrived. He was friendly, helpful and helped make the whole thing easy. Would definitely use again.

louise hart
Exclusive Airports on Google Maps

Exclusive Airports Location

152-154 Coles Green Rd, London NW2 7HD, UK

Exclusive Airports on Twitter

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