Envirowarm.co.uk

Terrible service from Envirowarm. Engineer came out & serviced the boiler & just out of curiosity I took the front panel off to see all was OK inside & that there were no leaks. There was a sizable leak on the bottom inside panel so I investigated where it came from & saw the leak was coming from the sump spigot & 90 degree hose that connects to the siphon. I could tell that the engineer had not assembled this hose properly & tried to make it fit. I had to take it off & saw that he had broken the spigot & a the piece had wedged inside the hose.
Having reported this to Envirowarm the very next day they said that they would send the engineer around again & I said that he must bring a new sump & hose which they said they would bring. They didn't & the engineer said that he wasn't told about this!!! I have just spoken to the Managing Director Andy Robinson & he had the audacity to say that the part was faulty & had corroded (its plastic). He also commented that it's a "known fact" that this is a weak point on the sump & that it becomes brittle over time & breaks.He said that they would have to charge for the part & fitting which infuriated me.
The boiler had no leak prior to the engineer visit & he created the leak....fact! Now that's not right nor is it fair. Surely the engineer is there to rectify a leak & not create one? What really annoyed me is the managing director Andy Robinson "evaluating" the issue over the phone & putting the onus on the component being faulty without even visiting my house. I cannot see any report on the web that shows that this area is a weak point on the boiler Mr Robinson (the hundreds of issues you have dealt with does not seem to stack up).Please remember, I work for Ideal Boilers & I do get to know issues when they arise & I have never heard of this issue & that is the truth. Mr Robinson got me thinking though.....maybe I had missed something? So I then called on a couple of people within our quality department, one qualified quality engineer the other a reliability engineer. Neither had ever heard of this issue & out of anybody I know they were the best port of calls within the business.
The bottom line is, Mr Andy Robinson is a liar. He did not accept that his engineer was at fault & that they would rectify at their cost. He simply did not want to cough up. I have spoken to various people within Ideal today (as he had worked for us some time ago) & the general concensus was that is is an untrustworthy character. I know a bulls****** when I hear one & this is he.
It's unfortunate that I know a lot of people in high places Mr Robinson & this time your luck has just ran out. Not sure you will be getting any business subcontracting for us any more. All for a measly piece of plastic eh. Never mind it was your call & you simply dismissed everything I said. Bad publicity about any company damages them & their credibility. I will NEVER use this shambolic company again. More...

Prompt response in an emergency. Wonderful staff and service. Thank you!

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Only contacted Andy last night after been let down by a Holderness road company who were forever letting me down .He was on time serviced the boiler even fitted a water filling loop to the boiler'' all up and running after 6 days of no hot water and heating and Andy was in and out within an Hour Excellent job thanks again we will be back for new Radiators next.

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Thank you for the last minute call out and repair Andrew! you are a life saver.

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Excellent efficient service
Very friendly and helpful

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Arrived on time, said it would be a day job, all done by 14:00, Very good service at a very competitive price, and fitted by two very knowledgeable men, Great service, There the only one's who will be servicing this boiler, Thanks guy's Great job.

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A really professional company.Sorted my heating out very quickly.Thanks so much.Would definatly recommend .

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excellent service from Envirowarm team. Had full central heating system replaced, in a timely manor for a very reasonable price. A***********

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Very pleased ,turned up on time and had my boiler and heating going again quickly without replacing exspensive parts all done without any mess.i would recommend this company

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had my boiler breakdown in the recent cold weather and called envirowarm.they came out of normal working hours to sort me out,had me up and running again pretty quickly.i will definitely use them again

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Really great customer service from envirowarm very prompt & very quickly sorted out our problems,would definitely recommend this company, staff great too.

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Excellent as always

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Excellent company to deal with , had these guys in for the last 10 years attending to all my servicing and breakdowns

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