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Elliots House Pet Care & More logo logo
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Elliots House Pet Care & More

Somerville, Massachusetts, USA

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About

At Elliot’s House our professional dog walkers and pet daycare providers take pride in giving your pups everything they need, from walking to pet sitting to pet taxi, and we have a lot of fun. Walkers capture your pup’s adventures on camera so you can see how much fun they’ve had.

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Reviews (91)

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5/5

91 customer reviews

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20 December 2021

The employees are individually fine and some are great. The owner Carol is rude and unprofessional. After confirming with one of her employees who answered their direct line that a 7am cat sitting appointment was okay and could be handled by their service, and using their service for 3 weeks, their employee showed up at noon even though I was already home and when I called to make sure the employee didn't feel bad because I was kind of alarmed when they walked into my house and I reacted in an alarmed confused way, Carol was extremely rude, and when I asked not to be charged for a service that was to my mind 5 hours late, she denied that any such arrangement was even possible. Their software is difficult to use and it seems like they don't honor commitments to their clients. While the employees individually are quite nice, I would not recommend this service as a whole if what you are looking for is peace of mind. More...

24 December 2019

Rated highly for: Quality, Value, Responsiveness, Punctuality

Reviewed on Google Maps

24 December 2019

Rated highly for: Value, QualityWe had a bit of an emergency situation for our pup in needing day care on short notice and Elliot’s staff was super friendly and accommodating and Winnie had a blast - played all day and came home nice and tired. Would recommend to anyone looking to get their pup some playtime. More...

Reviewed on Google Maps

6 December 2019

Rated highly for: Value, Quality, Punctuality, ResponsivenessOur English Labrador Sunny stayed with them for 10 days! He was well taken care of, they sent me pics of him daily and I was able to have piece of mind during my vacation with was essential for my happiness. Thank you guys!

Reviewed on Google Maps

6 December 2019

Rated highly for: QualityMy dog is so happy every day that he shows up at Elliot’s house. He loves loves it here and to me that is the best testament that they’re taking amazing care of him. The staff are friendly and helpful. Would absolutely recommend. More...

Reviewed on Google Maps

11 November 2019

My pup has been going to Elliot's for almost a year for day care and boarding. What can I say... she is always happy to go and when I pick her up. Staff are receptive and I love the online booking. Sometimes she smells like other dogs but I take that as a sign of a good time.For those with walking issues, that's how it goes. High demand, lots of congestion and traffic, so things can go wrong. If your dog is crated all day while you are at work is it the right time in your life to have a dog? I have personally never used Elliot's for walking but have used other services and new walkers and time shifts just happen.My family is grateful for Elliot's services. When I need to work more hours or run my kids around to activities, Elliot's has been there for us to make sure our pup is well cared for and getting those social skills to make her a great dog. More...

Reviewed on Yelp

6 November 2019

Elliot’s house has been really accommodating to our needs with our dog Enzo. They have been awesome while we boarded our dog with them. I would recommend them to all of my friends. More...

Reviewed on Google Maps

25 October 2019

LOVE THIS PLACE!First of all, the most recent negative reviews are ridiculous. These people are clearly delusional about pet care facility policies. Like... you got a new walker? Ya dude... that's life, people get hired and fired every day. Oh the walker didn't come on time? Ya man, these are highly congested cities with traffic and construction... jesus, get a life. Anyway, I brought BOTH my dogs here for daycare and they had an absolute blast. The daycare attendant (Parker) took really great care of my girls and that's all I care about. I would highly recommend this place to anyone. More...

Reviewed on Yelp

21 October 2019

The staff at Elliot's House were very responsive and kind! My samoyed had a blast on her first day and we'll be coming back regularly!

Reviewed on Google Maps

28 August 2019

We love Elliot’s House and so does our pup. The customer service has been wonderful and we love seeing the Instagram stories from daycare. We use the pickup/dropoff service, and the staff we’ve met have been all-stars. More...

Reviewed on Google Maps

22 August 2019

Guys are very friendly and the place is super clean... their daily reports and instagram stories makes life way easier. I would definitely recomendable them over any other daycare in Boston. (Believe me, I tried Maaaaany)

Reviewed on Google Maps

23 July 2019

These guys are great! Simply the best dog care in town..

Reviewed on Google Maps

9 July 2019

Loved the people and the place. My dog Adele has been a bit skiddish since moving to the city. I took her here to find a new day care and she loves it. They gave me an update early on in the day to let me know how she was doing which put me at ease. The people are so lovely and really love the animals they care for. More...

Reviewed on Google Maps

9 July 2019

My very tired Pepper had a great time boarding with all her doggie friends this week! We love Elliot's House for all their great care and services. Day care has been amazingly helpful to my family. No need to keep her crated up at home for a long day, waiting for a walk because Pepper can spend the day playing instead. More...

Reviewed on Google Maps

3 July 2019

Never go to Elliot's House for any kind of care!They charge an extra $10 to you for booking the same day.If you call back ,and have been physically hurt within the hour, they don't have any compassion . ... you still pay if you've cancelled within the same hour.I used them for over a year and my dog was bit in their care.They would not pay the vet bill-said it wasn't in their "insurance contract"! Sorry Carol, but this is an unacceptable practice-and you list your best Walker- More...

Reviewed on Yelp

2 July 2019

The team was very attentive during the signup process, and it's very straightforward to book dates for services via their online portal. They sent good pictures each day they took care of my cat, along with a short note about how things went, so I knew all was well. More...

Reviewed on Google Maps

30 June 2019

My Ollie has been going to Elliot's house for six months. He loves it, and so do I. The staff genuinely like my dog, and they are very friendly and professional. I highly recommend them!

Reviewed on Google Maps

26 April 2019

This is a picture of a very tired cattle dog and it is very hard to get a cattle dog tired but everyday that she attends daycare at Elliot's House in Somerville, she comes home just like this, TIRED! Every day that we pull up out front, she goes crazy, she loves this place and she loves the people that work here. The staff are such wonderful people and really seem to enjoy the animals and their job. I love the Instagram photos that they post throughout the day and my wife and I love to sit and watch them when we get home and boy do we laugh. So creative. I was really nervous about leaving my pup someplace and checked out a lot of places and am very glad we landed here. If you are out there looking for a quality day care provider for your pup/dog, here it is!!!!! More...

Reviewed on Google Maps

26 April 2019

Brody's first visit to Elliot's House went amazingly well. I was kept notified via email several times to let me know how he was doing. His first report card was a nice surprise as were the pics posted via Instagram showing him with his newest fur fried Louie. More...

Reviewed on Google Maps

25 April 2019

My dog has the best time with her friends (human and canine) at Eliot’s House

Reviewed on Facebook

27 March 2019

I love Elliot’s House and so does my pup! They’re very helpful and friendly, as well as professional. Can’t recommend enough!

Reviewed on Google Maps

7 March 2019

Everyone at elliotshouse are exceptional! Love the Instagram! Sayler is a happy pup!

Reviewed on Facebook

25 February 2019

I had to find daycare for my dog last minute and saw that Elliot’s Place had great reviews. I paid for daycare plus pickup and drop off since I don’t have a car. All together it was $60. I talked to Sloane who was so nice and informative about the registration process. Sadie got picked up by a very nice girl (I didn’t get her name) in what seemed to be a personal car (Toyota Highlander). Usually very timid, Sadie pranced off with her and hopped right in her car! I got a call midday informing me that Sadie was doing great after a little bit of apprehension. For drop off, they used keys I left to go into my apartment and leave her in her crate as I was at work (around 4:00/4:30). All seemed to go smoothly! I can’t recommend Elliot’s Place enough. Their customer service was amazing which game me such peace of mind. More...

Reviewed on Google Maps

7 February 2019

My dog has been going to Elliot's House for daycare for the last month. The staff are friendly, and they genuinely like my dog. He enjoys himself, and I don't have to worry about him being bored and lonely while I'm at work. I'm very pleased. More...

Reviewed on Yelp

26 January 2019

Elliot’s house is so responsive with scheduling and is great to my pup! On multiple occasions, I’ve had to schedule a walker last minute, and they worked with me to find a time that would work for both of us. Great service!

Reviewed on Google Maps

27 December 2018

Elliot's House was a great find when we got our pup back in February. We've been using them ever since and have never been disappointed. Sloan and the rest always provide prompt replies to questions or any concern and it's clear they adore our pup just as much as we do!I would highly recommend using their services to anyone in need. You and your fur-baby won't be disappointed! More...

Reviewed on Yelp

19 November 2018

I have a rescue Pomeranian who needs to be handled with extra care and professionalism - Elliot's House went above and beyond. I have had absolutely awful experiences with other dog-care institutions in Boston and Elliot's house took amazing care of Scooby, keeping me updated on the 5 nights of boarding he was in their care. They do not crate dogs and make sure to only take twelve at a time (other boarding houses take on way more than they can handle ($$$) and can therefore create stressful environments for dogs). Scooby had an awesome time and made lots of doggy friends, he came back home super happy and even more well-behaved then when he left. Their boarding even includes free pickup and drop-off. All inquiries and updates were answered and provided within minutes. I will for sure use them for all my future trips and boarding needs. More...

Reviewed on Yelp

28 October 2018

We have used Elliot's House for dog walking, grooming, and boarding for years and could not be happier. They are responsible, trustworthy, and so good with our pups. The dogs always come back from boarding exhausted and happy. And Elliot's House has gone above and beyond to help us in other situations, like stopping by to check on things when we were out of town. We would recommend them to anyone we know! More...

Reviewed on Google Maps

8 October 2018

After relocating to the area for my wife's job, we began looking for a boarding/daycare and vet for our beloved Fozzie. He's pretty submissive and passive so having someone keep an eye on him around larger dogs is a necessity. The initial visit was easy and they were very easy to deal with and schedule through their online portals. I'm used to dealing with online scheduling but had never seen a dog boarding/daycare company that had one. It's also nice that from a boarding perspective there are no crates to create tension or discomfort as Fozzie has free roam of the house and has never really spent any time in a crate. The pickup and drop-off were seamless with the apartment concierge giving and collecting the key. Fozzie seemed to be very comfortable during both transactions with the transporter and had no nervousness during either of the transports according to the driver. This service is also included in your cost so there is only additional cost if you want the service outside of the normal transport hours. We got pictures throughout the day showing Fozzie with the other dogs in their open daycare area. He didn't have "crazy eyes" or look nervous in any of the pictures so we know he was at least having fun during the times the pictures were taken. He was also pretty tired when he returned so I'd say that is money well spent. The price paid is actually overly reasonable compared to similar pet spas where we previously lived (Durham, NC). I'd say given all the above features and benefits for the price paid we not only recommend Elliot's House but also plan on using them when we go to Barbados in the next few weeks. I can't speak to the negative reviews posted recently, as we have had a completely opposite experience thus far. The funny thing about the negative reviews here but the positive for some of the others is that I could not get any of the other competing businesses to even respond to my inquiries for pricing and to discuss their services. As such, Elliot's House became the default as we needed some help on relative short order. I'll update the review once we get Fozz back from them during boarding but thus far we have been extremely satisfied and plan to continue using them until that no longer is the case. More...

Reviewed on Yelp

28 September 2018

Elliot’s House provides dependable and personalized service. I am so happy that we found them when we moved into the city. Our senior pugs have been lovingly care for and Elliot House has accommodated their elderly needs. Highly recommend!! More...

Reviewed on Google Maps

28 September 2018

Elliot's House goes above and beyond to help their customers! We used them all the time when we lived in Somerville, and missed them when we moved out to the suburbs. We hadn't been to them in a while, but when we were in a last minute bind for boarding, they bent over backwards to help us, taking our dog super last minute and accommodating our pick up drop off requests. Would definitely recommend! More...

Reviewed on Google Maps

8 August 2018

So orderly, and professional! Services like no other!

Reviewed on Facebook

8 August 2018

Amazing service and absolutely trustworthy! Highly recommend Him.

Reviewed on Facebook

8 August 2018

They love and care for each and every pet as though they were their own. Elliots house is the best!

Reviewed on Facebook

8 August 2018

Thank goodness for Elliot's house! I work a rotating schedule and my husband is in grad school so our schedules are different week to week. Elliot's house has been able to easily accommodate our ever changing walk requests for our two Boston terriers and have gone the extra mile to insure our little guy who has cancer gets what he needs. The pictures of their adventures together give me peace of mind that they are doing just fine while I'm away. More...

Reviewed on Facebook

8 August 2018

We love Elliot's House! They make walks, daycare on the run and boarding incredibly easy. My dog regularly attends daycare on the run. I love getting pic updates during my dog's time away and the online scheduling system is very easy to use. I highly recommend! More...

Reviewed on Facebook

8 August 2018

Excellent service and care for my pet :)

Reviewed on Facebook

8 August 2018

Elliot's House has been taking care of my two Ragdoll cats for the last two years. Sadly, we are away and will miss them so much. The staff are so attentive sending me pictures at each visit and updating me on how they are doing. Even when I travel internationally, I feel so confident in the care Eliot's House will give my fur babies. I highly recommend their service. More...

Reviewed on Facebook

8 August 2018

Elliot's House has been a godsend to me. When I travel, I sure miss my sweet Quechee, but I know that she's having fun with other dogs in a crate-free environment. I watch closely when she is picked up by their pet taxi - she goes into the van happily. They send me photos every day which means a lot. Elliot's is careful to take dogs only after they've interviewed you and the dog - to me, this means that they are being careful and professional to take dogs that are well-trained and well behaved. More...

Reviewed on Facebook

8 August 2018

Love the staff and how attentive they are to my dogs. My pit bull, Max, loves to go on walks and daycare! I️ also love the pics they send! I’d recommend them any day!

Reviewed on Facebook

4 August 2018

Shemish has come out of her shell since she has been a part of Elliot’s house

Reviewed on Google Maps

30 July 2018

Personable and very accommodating. Treats pets will, and even sends you pictures during the dog walk!! Love!!

Reviewed on Google Maps

30 July 2018

I have a bullie who has stayed at Elliot's house twice while we were away. I have nothing but good things to say! Our little potato loves going there and is treated like family! I will continue to use their services. More...

Reviewed on Google Maps

30 July 2018

Kaito loves being picked up to go to daycare! He looks out the window from the 12th floor for the van... After daycare, we can tell that he has dissipated energy playing with his buds, allowing for him to act very civilized and content when we return home from work. We're happy that he's happy.

Reviewed on Google Maps

30 July 2018

Elliot's House provided outstanding care to our two fur babies. I received pictures via text with a nice message on how our doggies were doing each day. I will definitely be using their services again. More...

Reviewed on Google Maps

30 July 2018

I've been using Elliott's for a couple of months - since I got my new Bassett hound, Eugene, in December last year. They have been great with daily walks, pet sitting and kennel services. I really appreciate the text messages with a picture on the day's a walker comes to take him out for some exercise. It's wonderful to get those pictures while I'm in crazy meetings at work! More...

Reviewed on Google Maps

30 July 2018

Easy to book, easy to change the schedule; you can access your own calendar at any time to make sure that is accurate. I love this feature. Very reliable and nice walkers (I've met 3 on their team)Thanks Elliot's House! More...

Reviewed on Google Maps

25 July 2018

I've had a great experience with Elliot's House.  They do daily dog walking but also boarding when needed.  The office staff has been super helpful, and a few times when my pup has had a bad day (eg, tummy trouble), they've been really helpful in letting me know and it seems like the dog walkers really look after him.  The only downside is that it seems like there's a bit of turnover in the walkers - and definitely some have seemed better than others - but unfortunately I don't think that's' uncommon.  I also appreciate they have a online portal you can use to check the schedule and making walk/boarding requests. More...

Reviewed on Yelp

10 September 2017

Could not be more in love with this service. Valerie and the team do 5 Star + work. Reliable, dependable, on time pet lovers. Their systems for hiring are easy to use, and they are easily accessible. Do yourself and your pets a favor and hire them. The peace of mind is priceless. More...

Reviewed on Yelp

11 July 2017

I've been using Elliot's House since we moved to Somerville in January, and I'm so happy we found them! Their dog walkers are wonderful and my lab, George, absolutely adores them. The dog walkers always send the sweetest text updates (with photos!) - it's so comforting to receive them at work, knowing George is being taken care of and having a blast.

The staff is absolutely lovely, and Valerie - who I've corresponded with multiple times, sometimes to cancel dog walks last minute - is incredibly kind and helpful.

One of my favorite aspects of Elliot's House is how easy it is to set up a dog walk (or any other service you might need). Once you create an account, you can easily set it up on their website. They even have a calendar set up so you can see who's walking your dog on what day and time.

I would highly recommend checking out Elliot House! They're trustworthy, responsive, accommodating - what more do you need?
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Reviewed on Google Maps

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