Concord Pools & Spas

A little expensive

Reviewed on Google Maps

Best place for all your pool needs, kind staff and good prices.

Reviewed on Google Maps

They were able to get the stuck pin out of my backwash valve so it could be disassembled and the tiny leaky gasket could be replaced. For a few bucks, the gaskets are replaced instead of $89 for a new valve! In a few days I'll bring back my empty chlorine jugs from last year and get a refill for this year. More...

Reviewed on Google Maps

Concord pools is installing a new pool liner for our in-ground 16 x 36 pool in the spring. They were very knowledgeable and courteous. I highly recommend them

Reviewed on Google Maps

Always have the answer to my question.
Well stocked and helpful employees.
Might be a bit pricier but you get what you pay for.

Reviewed on Google Maps

Ralph Moore, thats all you have to remember. He is the man to talk to when you buy a pool from Concord. Every step of the way he was very supportive and spent an insane amount of time with us. If it wasn't for him we would have went with another company. More...

Reviewed on Google Maps

Great staff gave us everything WE needed. Paperwork was fast and easy to fill out. Great service.

Reviewed on Google Maps

Great experience highly recommend this company !!!

Reviewed on Google Maps

First Class pools and service. 10 Stars.

Reviewed on Google Maps

Knowledgeable employees and Great service,

Reviewed on Google Maps

On time and did the job like professionals.

Reviewed on Google Maps

Have an issue in the process of being worked out, let's see how it goes. Well, it's 6/24 and all issues have been resolved. May I also add that Dave's work was impecable. More...

Reviewed on Google Maps

We had a Concord in ground pool put in 10 years ago in our backyard and it is the center piece of our yard. We love our Concord pool We love our Concord pool

Reviewed on Google Maps

We have been customers of Concord Pools for over 25 years and highly recommend them to everyone! They are always knowledgeable about their products and service is excellent!!!

Reviewed on Google Maps

They did an excellent job. I would highly recommend them for anyone looking for a pool.

Reviewed on Google Maps

Always professional and helpful. They have worked with me on several projects and are very flexible

Reviewed on Google Maps

Great experience for getting a pool. When it comes to pools you get what you pay for in a product. I look for a company that stands behind their work and Concord does. A company is not judged on how they are at their best but when they are challenged. This year was an extremely challenging year for constructing a pool but Concord always pulled through and was never willing to rush something just to get it done which would compromise their quality. In the end I would do it all over again with this company! The support of Rich, Dale, and Jim was outstanding throughout the process to get things done right the first time! More...

Reviewed on Google Maps

Good custom design and service.

Reviewed on Google Maps

Always a pleasant experience at the Latham store. Staff is knowledgeable, and helpful

Reviewed on Google Maps

Very knowledgeable staff and helpful. They help me maintain an inground pool. Also had them recently install a new liner. Professional and always do a great job.

Reviewed on Google Maps

Tried other pool companies but end up back here. Price is not inexpensive, but their work gets done and is quality. Tried to get new ladder cups installed w another outfit and got 6-8 mos, of run-around. Concord showed up on time and got it done. Kudos to Concord. More...

Reviewed on Google Maps

Reputable company, very helpful staff, always have the part I need. Convenient location. Highly recommend Concord Pools.

Reviewed on Google Maps

Worked with Concord to build an in-ground fiberglass pool in 2015, very happy with the experience and the final product. Recently I came home from a trip to find my salt cell had burned out and I believed I was having issues with my pump. I called Jeff who contacted me right back and helped me figure out the pump issues and I worked with Bill and his crew to come out and look at the cell. The work was scheduled quickly and my cell was replaced under warranty. I would highly recommend Concord for their great service and professionalism. More...

Reviewed on Google Maps

I have been using Concord pools for all my pool supplies and maintenance for 25 years. They are always professional and proficient. They are the best pool company in the Capital District area and I highly recommend them. More...

Reviewed on Google Maps

Completely satisfied with Concords pool construction - our pool was installed in 2003 and has given an excellent quality performance over time. Personnel is extremely knowledgeable and helpful answering inquiries in a timely manner. Concords' opening & closing schedule has been flexible meeting our schedule. Carla & Pam - employees - have demonstrated over time to be extremely helpful and pleasant. Would highly recommended Concord to potential pool users. More...

Reviewed on Google Maps

We have always had great service from the service department at Concord!

Reviewed on Google Maps

What an amazing company! Concord Pools went above and beyond to deliver superior service throughout my entire inground installation. From the initial conversations on design and layout with Brad, to the outstanding construction team with Rich and Ralph who worked tirelessly to complete the project on schedule, made it a dream come true!And their vast pool float selection-the connecting pizza slices (w. drink holders might I add), and the watermelon have got to be my favorite! The showroom staff and Forest always take such good care of me whether it be for a routine water testing, assistance in getting my sustain start up kit to my car, or helping me add to my now very large float collection. :)Will definitely recommend to all of my friends! More...

Reviewed on Google Maps

What a helpful group of people in the Latham store. Every time I walk in there, I am met at the door with an enthusiastic smile and a "how can I help you". Can't say enough about how much I appreciate that. More...

Reviewed on Google Maps

Very knowledgeable and friendly staff. If we ever had any issues with our pool they were eager to always help us with a solution. Always have the latest and greatest pool gadgets and a large showroom to see products first hand. Would recommend Concord Pools and Spa to everyone in and around the Capitol region. More...

Reviewed on Google Maps

I've only been a customer for a year, but Concord pools has always been very friendly and professional. We love our pool and it is top notch! ! At this point I would highly recommend them!! More...

Reviewed on Google Maps

Very helpful and professional. Quick response when there is a problem.

Reviewed on Google Maps

Always been extremely helpful. We have owned our house for three years and have used Concord to open and close the pool every year. We have had a few issues with the pool and they have always been extremely helpful with advice or special ordering parts to fix our pump or salt generator. They are always very prompt and professional when servicing our pool as well. More...

Reviewed on Google Maps

We've had them open and close our in-ground pool the last couple years. A couple times, problems arose during the open/close and they were kind enough to stay late to resolve things before they left, instead of having to schedule a separate visit. The problems were issues with our equipment, not problems they'd caused, and they were going above and beyond to fix things immediately for us. Though the service has been great, my experience with scheduling has been frustrating. The hours of their scheduling staff is limited, so I'm always having to leave a voice mail, not getting calls back. Their scheduling policy is to schedule for a date and they call the day before or the morning of to give you the time, which is irritating. More...

Reviewed on Google Maps

Our experience has been excellent from sales to construction to service. No complaints. Would definitely recommend.

Reviewed on Google Maps

Concorde pools fulfilled all their promises made. They made the process easy and enjoyable. We also used stamped concrete around our pool from a guy named Dan who was recommended by Concord. We love our new pool and we know it will last many years to come due to the solid structure that Concord uses. Thank you Concord! More...

Reviewed on Google Maps

Fast, Knowledgeable, Efficient

Reviewed on Google Maps

I went to Concord pools for an in ground pump problem. The company that actually installed my pool was no help at all and I have had issue after issue with. And another company I called wanted $1700 to replace something that didn't need to be replaced. Then came Concord, they treated me like they installed my pool and I had been a customer there for 20 years. They came to my aid immediately and literally saved my pool season. No other pool company I will ever need or use other than concord from now on. More...

Reviewed on Google Maps

Amazing. Would highly recommend them. Extremely knowledgeable and courteous. Got it done effectiently and properly.

Reviewed on Google Maps

I have been a customer of Concord Pools since 2004, when they installed an inground pool for us as part of a new house construction. We also bought a spa from them at that time, and recently went back to buy our second spa. The construction process was smooth, and we've enjoyed our pool very much, but that is only a small part of the story.Concord has consistently stood out as a business where their products are built to last, and they stand behind them with outstanding customer service which separates them from most other businesses that I deal with. I can still walk into the store today, and the VP who oversaw our pool will recognize me by name and ask if everything is still good with the pool. You don't find that in most places.When you buy from Concord, you really are investing in excellent customer care from that time forward. I have had only two problems with the pool in the time since I bought it, and both were fixed quickly and under warranty. All I had to do was call and tell them that something wasn't working right, and it was fixed almost before I knew it. I didn't even have to ask what to do - as soon as they heard that there was an issue, it was repaired.Our second spa which was just delivered required a complicated recessed install that necessitated two visits. Though you might think that a process like this would come with an extra set of fees, Concord didn't charge extra. Just another example of how they go out of their way to make sure that you, the customer, are taken care of.The entire staff, from management on down, is uniformly friendly and helpful. From the front desk staff, to the folks who check your water chemistry, to the repair staff, everyone strives to make you a satisfied customer. It's hard to find this level of customer service in any business, so I can't imagine going anywhere else for my pool or spa needs. More...

Reviewed on Google Maps

They have everything I need

Reviewed on Google Maps

Best pool and spa builders and suppliers in the capital region. Responsive management. Pricey.

Reviewed on Google Maps

I wanted to take this opportunity to tell you and any of your future customers how happy and satisfied we are with our pool and all the service/dealings we had with Concord. Starting from the first time I stepped into your Latham showroom looking for a spa and pool, salesmen Michael Minogue and Jeff Kaufer took the time to listen and truly understand what I was looking for in both. After explaining to Jeff I had lower back issues and was looking for hydrotherapy relief from a Spa, he thoroughly explained the differences between two models he recommends and then had me sit in both models prior to making my final decision. Since I have never owned a pool, Mike patiently and with great detail explained the differences between pool constructions, chlorine vs salt generator, sand filter vs canister filters. His expertise made our decision process easier and more informed. After listening to Mike and looking at the construction displays in the showroom, it was obvious the resin pool was the way to go especially if going with a salt generator.Than during one of the wettest and craziest Spring in years, everyone at Concord continued to press forward and work with anyone who was ready to go. After plowing my entire backyard Ralph came out, completed his site survey and ordered all pool materials to be delivered so my project was ready to go. As soon as the weather allowed, an excavation crew showed up to dig the hole and Jimmy was there the following day in a parka ready to start pool construction. During a month and half delay for concrete due to weather, Mike was in constant communication keeping me informed of my position in line and asking what my schedule was making sure we didn’t miss an opportunity to get the cement poured. Now after the cement was poured, we went into our electrical waiting list. During this time, we were contacted by Dale who wanted to make sure the pool water didn’t get out of control and had his department come out a couple times to clean the pool and chlorinate the pool until the salt generator would be ready to go. The other amazing thing about dealing with Concord is how long their subcontractors have been working for Concord, making them an invaluable asset in the pool construction, as well as, how Concord holds their subcontractors accountable. My first electrician failed to show up at our scheduled time. After calling Concord a new electrician was recommended and the previous one was taken off my project. Bill who poured the cement, made outstanding suggestions on the shape of the concrete border around the pool, which definitely added to the beauty and function of our pool. John, our new electrician who connected our Spa and pool, recommended a lighting set-up and location of outside outlets around the pool, which once again added to the function and enjoyment of our pool. Finally to complete the entire pool project, Concord recommended Chris of AFSCO fencing. Chris just like the previous 2 guys was a tremendous help, and his suggestion of a combining the privacy fence with the fence we originally picked not only saved us money but immediately gave us the privacy we were looking for from the street. Finally 3 months after purchasing my pool, the pool was complete and we were ready for our demonstration. I totally understand there was nothing Concord could have done to complete my pool any quicker, but the reason I am writing this letter is because of the way Concord handled the delay. Mike Minogue was there from beginning to end, every step of the way. I know without a doubt, I was not the only frustrated customer calling and asking when my pool would be completed, but every time I called -whoever I talked to treated me professionally and I felt they were actually concerned with whatever issue I had that day. In today’s day and age when customer service is scarce, it seems to permeate throughout the entire Concord Team. Thank you for your dedication and commitment to excellence!!! Our family is thoroughly enjoying our new pool. Sincerely, More...

Reviewed on Google Maps

I must share my excellent experience that I had with Concord installing my Viking Figi inground pool. From the start Rich, Michael & Dale were extremely attentive, knowledgeable and personable. They made me feel like I was their only customer. I feel they went above and beyond what I had expected. I am very happy I chose them! More...

Reviewed on Google Maps

I haven't had my pool put in yet, but based on the attention paid during the process and having been referred...I'm sure it will continue to get better!

Reviewed on Google Maps

I can't thank Forest enough. On Wednesday the day before Thanksgiving I drove up to the store and noticed they were closed. While in my car figuring out where to go next he came out and asked if he could help me. He opened the store for me and got me what I needed. Thanks to him our Green Egg got a home and we will have a Turkey cooked on the Big Green Egg. Thanks so much. More...

Reviewed on Google Maps