Cleanhome (Sutton Coldfield)

About

Please allow me to give you information on Cleanhome (Sutton Coldfield) - and please find an outline of our services below.

We are a franchise business and therefore our prices vary across the country, so I’ll begin with the price of our service in this area. Our cleaners are all self-employed and so as a business, we simply add £2.70 onto whatever the cleaner charges.
In this area, through a business like ours, the cleaners typically charge £9 per hour – so that would be a total of £11.70 per hour. You would pay the cleaner directly, usually each time they clean - but you can agree that with the cleaner.

We have cleaners that provide all the cleaning services in your home and they will work in all areas of your home.

The Cleanhome business fee would be paid directly to us on a quarterly basis, usually by standing order or direct debit.

As we are a locally owned business. We personally find the cleaners and meet with every one of them. We meet each prospective cleaner in their own home and that gives us a very good indication of how they live and their own cleaning standards as well as what kind of person they are - which is very important to us. We check all their ID information, including passport or driving license, utility bills etc. and only If we would have them in our own homes do we then go on to take up two references on each of the cleaners. So long as the references are good, only then do we make them active on our cleaner database and are happy to recommend them to our clients.

We verify if the cleaners are willing to provide washing and ironing services for our clients.

If you decided to go ahead then we would assign/match a cleaner to you and the cleaner would then come round and visit you before the clean so that you have a chance to make sure that you are happy with them before they come in to clean your home. Our clients always have final approval as you need to be comfortable with whoever you allow into your home

You will get the same cleaner each week/fortnight, who will get used to how you like things done. As an extra reassurance to our clients we also carry accidental damage insurance up to £2m

The next steps:
We will come and visit you and assess/agree with you the amount of time the clean will take OR
If you decide to go ahead then, based on your requirements, we would allocate a cleaner to you and that cleaner would call you directly, usually within a week to arrange to come round and meet you. At this meeting you would show the cleaner around the house to advise what you would like done; agree what day and time they would come to you; confirm the cleaners rate with her and how she would like to be paid etc – and, most importantly, make sure that you are entirely comfortable for them to clean for you.
If you are happy with the arrangements, then you give the cleaner a start date - and off you go.
So that’s an outline of our service. I do hope that I’ve answered all your questions, but if you do have any more, or there is anything that you’re not sure about, then please either email us back or call us on 075•• ••••••.
Kind regards.
Debbie
Cleanhome (Sutton Coldfield)
Tel: 075•• ••••••
Email: s•••••@••••.com
Web: www.cleanhomeuk.com/suttoncoldfield

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