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Busy Bee Shoes & Shoe Repair logo
B

Busy Bee Shoes & Shoe Repair

Newmarket, Suffolk

(105)
Busy Bee Shoes & Shoe Repair logo
B

Busy Bee Shoes & Shoe Repair

Newmarket, Suffolk

(105)

About

We are a high street shop selling leather goods. We specialise in handmade leather shoes designed by ourselves and made to order. We also sell a range of leather luggage and handbags.
Alongside this we have a repair work shop which we repair shoes, boots, riding boots, handbags, designer bags etc.

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Reviews (105)

Leave a review
L
28 December 2019

Great service for boot adjustment and beautiful selections of boots ,shoes, bags,etc

P
29 October 2019

First class service. Friendly staff, and shoes that came back like new.

A
8 August 2019

Just had my boots delivered.... put them straight on.... I’m so pleased with them!!!! Thank you very much, your service has been a game changer for me I am delighted with them

O
28 July 2019

Superb service and craftsmanship.

P
22 July 2019

Quality Quality Quality. Excellent customer service in conjunction with an extraordinarily sweet collection of merchandise.

M
23 July 2018

I wouldn't send my boots anywhere else!

P
23 July 2018

Pete the Cobbler is a fantastic bloke and his staff are brilliant. Keep up the great work guys. Phil the Chef lol x

S
23 July 2018

Great service- friendly and helpful staff- why go anywhere else!!

G
23 July 2018

Really pleased with a pair of boots I had taken in to fit me. Thanks!!

S
23 July 2018

Quick and great repair service! Will definitely use the pickup service again.

Z
23 July 2018

Great service and lovely peoples... Wonderful selection of not just shoes but handbags, belts and more...?

L
23 July 2018

Great store . These guys can repair practically anything made of leather , they even collect and deliver ! Pete and his team supply the only riding boots in the area and offer a select range of quality footwear and leather goods . A truly unique experience!

J
23 July 2018

A superb job on an old pair of boots. They look like new, thanks guys.

G
23 July 2018

Lovely shop, with great staff who were really helpful when I was looking for some deck shoes.

V
23 July 2018

I always think their products are lovely quality and good value for money. Altered and stretched dressage boots have been done brilliantly.

L
25 May 2018

Newmarket high street... What can I say? Amongst a town full of bookies, hairdressers and charity shops, is this little gem Busy Bee filled with plenty of goodies for everybody. Leather handbags and shoes. Whilst some of the items are high end they still have a lot of reasonably priced goods. The staff were so helpful and welcoming. I even got a free hot chocolate, would highly recommend coming here! More...

A
25 May 2018

Sent my hunting boots to be stretched and they did a fantastic job, the pick up service was fantastic as well. Great service all round, would defiantly recommend.

M
25 May 2018

I thought the products were nice, worth the price. The smell of the leather was very nice. Lovely staff.

M
21 October 2017

I thought the products were nice, worth the price. The smell of the leather was very nice. Lovely staff.

A
7 September 2017

Hello. You recently re-soled my aged Meindl Walking Boots and I'm absolutely delighted with the results! The fitting of new Vibram Sole units has been carried out with great precision and the boots have a new lease of life. Many thanks for a hugely professional result and excellent Service! More...

N
13 June 2017

I used Busy Bee to calf-stretch my knee high boots. It's great that they supply a service where they pick up your boots from your door, do a great job repairing them and then deliver them promptly back to you. I'll hopefully get to use you again, in the meantime I'll recommend you to my friends. More...

A
9 June 2017

Brilliant service, communication and perfect job done! Thanks

K
9 June 2017

Excellent result - swift service

A
9 June 2017

Suede cleaning - after doing an internet search for suede cleaning, I came across a video which caught my eye. Little research and found pick up my repair. Had worn my suede boots on a night out which resulted in a scuffed and marked wreck...
£12.50 and they are as good as new. Didn't have time to wait in for the collection service but was offered a list of drop off points. Very quick and easy service and good to know how suede can be cleaned.
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R
25 May 2017

Expensive but very good quality. Definitely get water you pay for.

D
4 April 2017

Very impressed with the way the service is organised - from order to courier collection, payment and return. However, was disappointed that although the repair was carried out successfully, my boots came back to me with lots of excess adhesive over them. It looked as if a child had been let loose with the glue! Surely a couple of extra minutes cleaning up this overspill would have made the job look professional and earned a five star rating. More...

Hi David, Thank you for your review. Unfortunately in order to glue these type of Dubarry boots, we have to glue them and then tape them up to hold the boots in (if we didn't we wouldn't be able to glue them fully and our customers wouldn't be happy) of course this then incurs spills of the glue. If we were then to remove this glue the sole would then come off again and again, our customers wouldn't be happy. I think your particular boots the sole had completely come away so needed extra glueing. Sorry we couldn't give you a 5 star repair.

C
31 March 2017

Great service very promt! And quick return , only thing was the zip was a different colour to my boot ask before you send what colour zip would be,but all in all fantastic service!!!

Hi Craig, Thank you for your kind review, I believe you had a welly zip replaced, which we do state on the website that it will be a brown zip used. Apologies for any confusion. Kind regards Pick Up My Repair.

J
30 March 2017

The repair service was good although there was a slight problem in arranging the shoes to be accepted at the nominated drop off point, noting serious.

H
30 March 2017

Outstanding service!! I had two pairs of boots stretched on the calves and the result is excellent! Very friendly staff who kept me informed along the process. Would definitely recommend and use again. Many Thanks. More...

P
30 March 2017

I am delighted with my repair. The service was first class, my boot was back with me repaired in under a week. Excellent -thank you very much .

J
30 March 2017

Fantastic service - will definitely use them again

K
30 March 2017

Excellent service and repair. Prompt pick up, repair and re-delivery. Thoroughly recommend in the future. Thank you.

L
30 March 2017

Fantatic service followed by an excellent repair. Very helpful staff. Highly recommend My Dubarry boots are good for another 10 years. Thank you.

N
30 March 2017

Absolutely Brilliant Thank you !!!! Very courteous, very quick, very thorough, fabulous in every way, from start to finish! !!! Thank you and will recommend to others.. More...

R
30 March 2017

Simple ordering and easy pick up / drop off service. Shoes returned in excellent condition within a week. Service support replied to emails in quick time. Will definitely use again

P
30 March 2017

Great company - really expert replacement of my boot zip, and also a zip in some leather trousers. Super efficient and fast service, I will definitely use them again when the need arises.

R
30 March 2017

I received excellent service on a pair of boots that needed stretching around the calves. Because I live on an island and the postage the delivery company charged would have been very high, we had to work out another option, and Lucy was very helpful in finding me the cheapest option. She took my boots to the post office on her day off to make sure they got back to me as quickly and as cheaply as possible. The boots arrived in great shape – 2 inches wider and you could not tell anything had been done to them. I really recommend this service if you need boots stretched. More...

K
30 March 2017

Great service, really quick response and really pleased

A
15 March 2017

Fabulous collect service, rats and efficient, repair was done within a week and back to me. Brilliant repair and lovely polish afterwards.
Thank you

E
1 March 2017

Brilliant - solved the problem of getting my Dubarry boots back in use after my broken ankle - fast service! Very pleasant to deal with and I am delighted with the result!

K
19 February 2017

After about five other services that would not handle the repair Busy Bee undertook the repair with magnificent high-end outcome. Their attitude is that of what one would expect from an original and professional workmanship service that nowadays is very very rare to find. A* communication, Delivery & good price.
[Gucci leather pair of shoes with rubber soles]
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P
14 February 2017

Great company to work with. Have problems finding boots that I could get on as I have a high instep. Sending my boots to Busy Bee was fantastic they took time and trouble to meet my needs and I can now wear my lovely boots. Thank you to the team at Busy Bee

D
13 February 2017

Excellent service and a top quality sole repair. Was left a little disappointed as the boot valet was supposed to repair the stitching on the boot puller and this was not completed.

A
13 February 2017

Excellent service boots returned as new

V
13 February 2017

It could not have been a better service in any respect, quick, efficient, friendly and fabulous result

G
13 February 2017

Efficient Good quality fast service

A
13 February 2017

Very friendly staff and worked to turn around a repair quickly for my Le Chameau boots which needed a new zip in each boot.

1st problem I have is that one of the boots now leaks which it did not before the repair was made - I was assured over the phone that the repair would not involve stitching right through the whole boot (which is exactly what was done) - shouldn't necessarily matter however if the stitching is sealed properly but it clearly hasn't been and it does feel as though the whole thing was very rushed.

In line with that another part of what I was promised was that the boots would be fully cleaned etc and would be returned looking "as good as new". The boots were not cleaned at all and were returned in the same box I'd sent them in with mud all over them - this doesn't really matter but it's not the service which was promised.

Whilst the people have been wonderful over the phone and brilliantly quick, managing to return my boots very quickly, I now have a pair of wellies which, before I sent them for repair were 100% waterproof and now have working zips but do not keep all the water out - not very useful for a wellington boot!?

Not sure what I can do about this but would be grateful for anything you are able to do.

Very many thanks in advance,

Angus
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Hi Angus, Thank you for your review and comments made on the welly repairs you had. We haven't come across any issues with Le Chameau wellies leaking after being repaired by us before. We have been repairing these in this style for the last 5 years so seems very strange to us. I am unsure on who you spoke with over the phone but I can only apologies for your boots not being cleaned, we normally charge £17.50 for a valet on boots and I can see this wasn't included on your order. However I agree if this was promised it should have happened for you. We try to return customers shoes/boots in the same box as sent to us, which unfortunately if there is still a bit of mud in from the boots then we can only apologise. I would advise emailing some images of your boots where they are leaking to the repair team on shop@busybeenewmarket.co.uk to see if there is anything further that we can do to help you on this matter. Again thank you for your kind review and comments that will help us in the future.

M
13 February 2017

What A fantistic Service the new zip wes fitted and sent back in
quick time [8 bays]from the day I sent the boot off.
Would have no problem recomending the Busy Bee Shoe Repair
to all my shooting frends.
Thank you.
More...

Mike, That's great thank you for your time and review. Look forward to maybe helping again soon.

H
13 February 2017

I am extremely happy with the repair work done on my dubarry boots. To think I was going to throw them away and buy a new pair. Great service, would defiantly recommend to anyone. More...

Hi Harvey, So many people feel the same way - destined for the bin! We have come to many customers rescue with Dubarry boots. Look forward to helping again in the future. Many thanks for your kind review.

D
13 February 2017

I bought my wife Jimmy CHOOS LEATHER BOOTS FOR XMAS and were 45mm to small around calf . I trwled the internet for help . Peter explained he could do it and the job was done perfect . hard to believe . £600 pair of boots saved . Highly recomended !!!! More...

J
13 February 2017

Excellent service, great communication, prompt pick up and return. Really impressive, I can rest assured that my boots will go on and on...., thank heaven for Busy Bee!!!!

B
28 November 2016

Repair to dubarry boots. Soles replaced and good as new! Thrilled as have had them a long time and would be lost without them during the winter months. Well done all and thank you!

M
22 November 2016

The whole process of my boots being collected, assessed & repaired was very slick and easy. The repair was good value and great quality. The boots were well packaged when they were sent back to me. I'd use Busy Bee again without hesitation. More...

N
15 November 2016

Fantastic Service - Very Quick, Professional and Informative on the return of my items. Extremely happy with my new look Dubarry Boots. 10/10 Would highly recommend.

H
5 November 2016

Timely and efficient communication, excellent repair and Lucy went the extra mile to expedite the return of my welly boot. ..just in time for the torrential rain. Thank you More...

D
5 November 2016

New soles and heels on my Jeffrey West Chelsea boots. Excellent quality workmanship and a very quick turnaround. Not cheap but worth the investment in quality gear. Will be using these guys again!

D
5 November 2016

Five star service! Collect and return process ran very smoothly. Both boots were split and I received a telephone call to discuss the repair. Both boots were glued and I am delighted with the repair.
Many thanks guys!
More...

R
5 November 2016

Fantastic service! Really lovely people and they did an amazing job with my boots.

R
4 November 2016

Not impressed with the postage charges. It basically cost me £21 to be told my boots could not be repaired. Other companies have been able to tell me this for free by looking at photographs.

Thank you for your response, we do offer to look at photographs first but unfortunately it is difficult to tell with photographs. Sorry you feel this way.

D
2 November 2016

Disappointed with the overall repair. I had my Le Chameau full zippers repaired. The actual zip was stitched in very well, but the glue has already come away after 3 days, Not good for £60 per zip!

Sorry to hear you had a bad experience with our repair. I have discussed this with the repairer and he has stated that the glue is just initial to hold in place so that he can then sew the zip into place so this will not be an issue nor effect the zip when using.

A
1 November 2016

Great service, and a great end result. I will be using them again in the future for sure.

M
1 November 2016

Service perfect, prompt collection and delivery, zip in Chameau boot working well. One small gripe, zip has a standard size toggle to grip, whilst Chameau are slightly larger and much easier to get hold of in the folds of the boot - especially in cold weather!

D
1 November 2016

Replaced my Le Chameau boot zip perfectly and collected and delivered as promised. A service I would use again

R
1 November 2016

My Dubarry boots were in a poor state and Dubarry recommended this company. They did everything they said they would and all went smoothly. The repaired boots are as good as new - thank you. Brilliant service More...

M
20 October 2016

Quick and efficient and got me my boots back earlier than expected. Kept me informed on repairs all the way through. Will definitely use again.

A
19 October 2016

Busy Bee Shoe Repair replaced the zips in my long riding boots and returned them to me beautifully cleaned and polished. The service was fantastic and I had them back within a week. More...

M
18 October 2016

My Jeffrey west shoes were collected and returned to me in top class condition and better than new

J
18 October 2016

Excellent . Have had both Chameau boot zips repaired now. Would have had to throw them out if you did not provide this service.

D
18 October 2016

Sent my Jeffery West shoes off for a 'Full Long Leather Sole' repair. Postage Label sent, and shoes collected. Repaired and returned in about a week. Looks like a great job - haven't yet worn them! Very happy with the speedy service, and shoes look great. Many thanks! More...

L
18 October 2016

Dubarry boot zip repair and valet. Excellent service and very timely. The zip was repaired well and for a good price. Only reason for 4 stars and not 5 is that I felt the valet service was a bit overpriced especially as the soles on my boots were not cleaned as part of the service - I wouldn't have minded this if it had been a bit cheaper. Overall though a very good experience and I will use again should I need a repair, and will also recommend. More...

H
18 October 2016

A very pleasant experience from start to finish. Very positive and helpful customer service. Not like the call to the boot manufacturer! I will definitely use the service again and recommend to friends and family. More...

J
11 October 2016

Great repair, a wonderful service and excellent communication.
What more can be said.
Highly recommended

J
11 October 2016

Absolutely fantastic service, boots were collected, assessed and repaired in no time. Arrived back looking fantastic and all times we were kept informed of situation. Spent £100 getting them sorted instead of £300 for a new pair of Dubarrys. Absolutely excellent service, cannot rate highly enough, thanks. More...

J
10 October 2016

What a great service I had from this company! From the moment I got in touch, to the moment I received my Louis Vuitton bag back, delivered to my house, beautifully and quickly repaired I received an excellent and personal service. Thoroughly recommend this company. Excellent value too. More...

K
10 October 2016

Excellent customer service and Louis vitton bag repair . Would defiantly use again !!

P
23 August 2016

I had a black baby crocodile wallet repaired here recently. The work was carried out quickly, and the quality of the repair was as good as it gets. I recommend these people without qualification, for their helpful and friendly service, together with the quality of their workmanship. A rare thing these days when you are able to give an unqualified reference More...

O
23 August 2016

All went according to plan, helpful advice, timely turn round and good quality workmanship. All in all an excellent service.

P
21 August 2016

The most efficient company I have dealt with on line for a long time. My boot were collected eventually by UPS! You were very quick in sorting them out! My boots arrived back very quickly and looking like new! Thank you all so much! More...

D
16 August 2016

Busy Bee Shoes were fantastic and so very friendly and reassuring, it was a pleasure corresponding with them and my shoes were returned to me looking as good as brand new. I'm very happy indeed and highly recommend them! More...

S
29 July 2016

Had Gucci loafers resoled, done an excellent job and looked as good as new, highly recommended and will definitely use again

I
25 July 2016

Amazing job on my shoes, great customer service. Will definitely use again.

S
25 July 2016

Sent my Le Chameau welly away to have the zip replaced after looking on the internet for someone to do this type of repair. I thought it was impressive to have a collection service, excellent repair and I can now use my wellies again. More...

D
25 July 2016

Fantastic service I will send all of my shoes and boots here from now on. Very polite customer service and quick turn around.

M
25 July 2016

Very hassle free service, easy to use and I would not hesitate to recommend and use again. My Jeffery West shoes look brand new! Thanks guys!

J
24 July 2016

Excellent repair, communication good no hitches would recommend

R
12 July 2016

Very quick turnaround on replacement of Le Chameau wellington zip. However, uncomfortable on ankle since repair. Zip seems to protrude inwards onto ankle bone. So, disappointed with repair against the cost. Wellington previously very comfortable. More...

M
8 July 2016

Excellent service and communication. A very speedy job and I now have a bag I can continue to use for years to come. Thank you very much

S
7 July 2016

Excellent service and quality of the repair (faulty zip on Le Chameau Chasseur boots) is really good. Would certainly use again.

R
27 June 2016

Excellent service from start to finish
Many thanks
Rob

H
27 June 2016

Delighted with quality of the repair, speed of service and the help provided with questions when I called.
Would certainly recommend.

L
27 June 2016

An amazing job - they obviously take great pride in the quality of their service. Would highly recommend

Lovely comments thank you Leonie. Look forward to speaking again soon.

P
27 June 2016

Top service delivered with amazing swiftness!

Thank you for taking the time to leave us a review, we really appreciate it. Look forward to helping again in the future.

C
27 June 2016

Quick service, and a good price

Many thanks Clive!

A
26 June 2016

first class repair but more expensive than the web site suggests

Thank you for your review Andrew, sorry to hear you had some issues with the pricing. Hopefully there is no confusion next time. Many thanks

J
24 June 2016

excellent service and repair,as promised.

Thank you for your review John, very kind :)

D
23 June 2016

Very good , very helpful, good Quality shoes

Dougie, thank you so much for leaving us a review! Look forward to seeing you again soon!

L
23 June 2016

Love this shoe shop, gorgeous leather shoes! And the shop smells amazing! Genuine leather, and they repair shoes fantastically!

Thank you for your review of our shop :) Look forward to seeing you again soon!

A
23 June 2016

Very efficient, friendly and helpful. Especially liked the boot pick service

Thank you for your kind review left, look forward to helping again in the future.

L
23 June 2016

No fuss, just did what they promised promptly .

Thank you for your kind review of our work.

P
23 June 2016

Excellent communications, great repair and delivered as requsted

Thank you Peter for taking the time to leave us a happy review!

E
23 June 2016

A very quick and efficient service. I have used Busy Bees twice and can throughly recommend them.

Thank you for your kind review :)

N
23 June 2016

this is the second pair of boots that Busy Bee have repaired for me.
They provide an excellent service and I would thoroughly recommend them.

Thank you for your comments Nick :) Look forward to repairing your shoes/boots again in the future.

G
23 June 2016

Good repair, would have been handy to have quote via email.

2x zips on Jeffery West boots

Thank your for the review Greg - noted comment and look forward to helping you out again in the future.

J
23 June 2016

Excellent service and first class repair

Thank you for your review :)

S
23 June 2016

A fantastic service with friendly staff

Thank you :)

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