Burlow & Spencer

Thank you very much Burlow and Spencer i really appreciate the work you did for me.My wife has been granted her visa i was very stressed through the full process you guys were brilliant.

Reviewed on Google Maps

I have finally received my passport stamped with ILR. This would not have been possible without the intelligent, dedicated and hardwork of Abbas at Burlow&Spencer. My case was complicated with uncertainties, yet Abbas sharp legal mind and way of working was great through complications throughout the process. The support and professionalism shown are only surpassed by their determination to win on behalf of their client. Put simply, legal representation at its best. More...

Reviewed on Google Maps

A colleague recommended my wife and me to contact Muhammad at Burlow, we were in a poor situation with our first visa application having been rejected. However we feel a bit calm and relaxed due to their thorough and communicative approach. Both on the phone and in person Muhammad was available to work through the options (we could of applied via EU or UK immigration rules) his strict review gave us confidence at a very stressful time. We have now received our visa and will use Burlow again for the application of the extension. More...

Reviewed on Google Maps

My family and me contacted Burlow & Spencer regarding an application for permanent residency in the UK and my case worker was James Short. We found James to be helpful, efficient and knowledgeable. More importantly, we were successful in our application and thus we would highly recommend their services. More...

Reviewed on Google Maps

Easy to deal with and always returned my calls. The level of communication was very good. Rather than talking about all of the legal formalities, Abbas was able to speak to me in more personal detail which helped him to gain a better understanding of what I was going through. Not only was the service good, but the support I received was honestly impressive. I would highly recommend Burlow Spencer. More...

Reviewed on Google Maps

: Burlow Lawyers were brilliant. They guided us through the process, taking away all the stress and complication. It was a seamless and very professional service.

Reviewed on Google Maps

Shaista was extremely helpful and professional during the whole PR application process. Knowledgeable and informative. I would definitely recommend her services and Burlow and Spencer.

Reviewed on Google Maps

Very poor experience which led to the refusal of a important visit visa for a family member at a crucial time. I was promised first class customer care at my initial assessment - however that was quickly replaced once I paid my fees by uninterested and disjointed staff on the phone (one lady sounded like she was chewing gum whilst talking to me). Sometimes messages were not even passed on to my lawyer.

My lawyer, Harris, was pleasant enough but didn't provide me with enough support and evidence based documents to get the visa over the line - he seemed passive and caught up with too many other things.

I came to him with extra documents which I thought would support the case and he liked and agreed with, but he should have given me exactly what was needed in the first place to get the visa, but the case wasn't strong enough and the way it was presented to the UKVI was weak to say the least.

Emails remained unanswered and appointments had to be taken to speak to my caseworker unless it was specified as urgent which was a far cry from what I was promised in my initial assessment by a salesman type person on the other end of the phone.

Do not be fooled and take my advice - spend your £500 with another firm! More...

We are just scared to death. We have been trying to obtain our residence through Burlow and Spencer. My partner (de facto partner) is Italian.

We are currently running the fourth attempt to gain residence in the UK with B&S. We feel the assistance we received from Burlow and Spencer was just unacceptable, at least for our standards.

Our first application was refused (the first time). B&S charged us another £2500 approximately for the re-submission. We paid the first £2000 approx fee to learn then we have to pay another £2500 approx. Both payments made in one single instalment and on the same respective days.

After the first refusal, they told us the situation was extremely delicate, and they pushed us to pay the next full amount. You can't imagine the stress we had to go through. When you are in a situation like the one we went through you are incredibly vulnerable. We are a couple that has been together for long years. We had an interview on that day. B&S set up a meeting with a solicitor that was not informed about our case. We had to re-explain everything from scratch. He helped us filling the forms we re-sent the papers ourselves. This time we sent them without having completed the payment details for the home office to take the money out of our account for the processing fees -£65 appox.- All after we have completed the form in front of a B&S solicitor.

When the application was refused the second time, they blamed it on us for not having filled the payment section. B&S tried to charge us again £2500, by all means, telling us that if we didn't pay the fees back, we were taking the risk of being deported. I was firm this time, and I said I wasn't going to pay any more for this terrible service and I said we should have been advised better on how to fill the form. The form should have been revised before being sent instead of leaving us all stressed up and trying to fill the documents on our own and the same day -something that we have paid B&S to help us with - by that time, already £4500!-

Fortunately, one of the advisors acknowledged the situation was a bit tricky, and they agreed to make the application again for us at no extra charge. This time WE worked very hard on it. We gathered testimonials etc. The testimonies were something WE discovered we should do by reading all documents carefully. This third time and out of desperation, we started learning about the whole process ourselves. Then we realised testimonials are indeed essential, so we added them. When we called B&S asking for their advice on adding testimonials, they said the Home Office wasn't going to care about them.

Finally, the residence got refused for the third time. We received the usual call from B&S this time prompting us to pay again so they could submit, for the first time, the form directly from their firm. I answered, no, "I'm not paying any more for your services". Then one of the advisors suggested they could do it for free. We agreed to allow them to do it one more time...

They advised us a solicitor was going to give us a call. The solicitor that called us knew nothing about the case! He was asking us if we sent any documents at all. You can imagine how we felt. I said: "Please check our folder and call us again. We are making the effort of paying for your professional advice, but for you to be able to do so, you need to analyse the case first; otherwise, we will have our residence rejected all over again." To which he answered, don't worry, I will take a look and get back to you. He never called again.a

Finally, I started calling myself to recover my documents, and they answered: "your caseworker will call you later today". They did this two times. I called again, and I said: "Please give us back our documents and most importantly, our passports, we have been left without any identity documents" To which they answered: "Your caseworker has already uploaded your documents and they don't have them anymore" I was shocked and petrified. They were expecting us to print our passports!

At that point, we had no supporting documents and no passports. At that point I was facing the worst situation in my life; this firm had left us with no way of accrediting our identity. These lawyers have managed our case irresponsibly, and we didn't know what else to do…

It was then when we felt all was lost, and we posted the review above.

This review was then visible on many review sites. Then, Riaz called me. He was agitated and said my behaviour was unacceptable. I explained to him that we felt very vulnerable and that's why we didn't know how to obtain a call from a responsible individual who can help us. I said I was very thankful for his call and I felt sad I needed to post a review to get a professional call from the firm finally.

He offered to submit our application directly from the firm. OUr assigned professional was Mr James Short. James Short sounded very professional and down to earth. He gave us, what we thought was beneficial advice and we proceed to send him all the documents he requested from us.

We then received an email from him asking if we have sent him our bank statements. We said we were not sure, but if we were informed about these documents being missing, we would indeed have sent them again. Then we asked if they still needed these documents or if they have sent the application at all. The latter email was the last one received from James Short -dated 12.02.2018-

Since then we sent emails to James Short and Riaz on the 13th, 18th, 19th, 23rd of February and 29th of March and 5th of May. We received no written answer. We also called the office at B&S. Different people called us back confirming they have sent our documents on the 18th of January, and then on the 22nd of January. We have no information about the bank statements and their inclusion in the application. We have no written confirmation of the documents being sent at all.

At the moment we have no passports, no tracking number of visa application, neither of our documents. B&S and Riaz individually wouldn't contact us; no one sent us any certificate prooving our documents are safe or located in any particular office. We are vulnerable, and we don't know what else we can do. We are sad and worried about all the people that might have hired B&S and might be going through the same. Just a real shame.


More...

SCAM ALERT - Do NOT pay Burlow and Spencer any money. They took our money, but never provided any services. As soon as they had our money, they ignored our phone calls and emails. I strongly recommend that anyone who has had a bad experience with Burlow and Spencer complain to the Solicitors Regulation Authority, the Legal Ombudsman and the Office of the Immigration Commissioner to help them resolve the issue. BE AWARE that Burlow and Spencer are not regulated solicitors and perform poor services. More...

If u looking for credible, reliable, professional immigration law firm no need to go anywhere else just contact Burlow and Spencer. They provided exceptional service throughout. More...

Reviewed on Google Maps

Friendly, realistic and experienced people who know what they are doing, when and how it is supposed to be done. Thank you Burlow& Spencer and Abbas for your hard work and Dedication .May God be bless you all

Reviewed on Google Maps

Absolutely outstanding firm. My husband and I had to go through a sponsorship appeal for him to be able to join me in UK. Chuti has been absolutely fantastic not only has she provided us with the legal advice and preparation but she has also been a fantastic moral support through what I can only describe one of the most stressful times in my life . From preparing our appeal to the smallest details and going out of her way to being there for us and being a fantastic moral support and encouragement and not just looking at us.We had our appeal allowed and my husband is coming next month after a very stressful 4 years. I would recommend Chuti with my whole heart for her fantastic work. We greatly appreciate all her help. More...

Reviewed on Google Maps

I feel grateful that I was able to use the fantastic service, skills and eloquent knowledge provided by Burlow&Spencer.Chuti immediately and kindly responded to my call when I lost my student status last year and could not continue my PhD because of it. Together with her colleague Abbas they not only gave me excellent legal advice, but also took care of the whole case in a reliable and professional manner. My status was restored fast and successfully with their help. It reassured me that I will use their valuable work even in the future when I am applying for work permit and permanent residency. More...

Reviewed on Google Maps

My brother and me contacted Burlow& Spencer to sort out an issue regarding sponsoring our parents. I initially went to the firm because of the Google reviews. I am glad that I did. We met with James Short, and from the get-go he was very professional, organized and methodical. Trust me when I say professional. On our first meeting James laid down the plan on how he would like to approach our case that would lead to more chances of success and take less amount of time. James knows his stuff and I am not afraid to recommend him to my friends or anyone looking for top immigration lawyers. More...

Reviewed on Google Maps

Great service and dependable lawyers. Explained every step of the process and always there whenever they were needed.

Reviewed on Google Maps

Very organized and straight forward,and they will help you with the casewith personal attention step by step it's worth every penny.

Reviewed on Google Maps

Burlow& Spencer did my husband's case. Everything went fast and smooth. I was really impressed and happy. Thank you very much everyone!

Reviewed on Google Maps

Burlow& Spencer… We received great services and professional way to handling our case.They helped my dad for the process of applying for his UK citizenship and he got his card smoothly

Reviewed on Google Maps

During the whole process I felt really confident thanks to Abbas and their staff. After all discussion about my extenton visa case he told me right away I had a very high chance I would get approved. I’m very happy with the whole process thank you very much Burlow& Spencer. I am sure about my positive outcome. More...

Reviewed on Google Maps

Burlow is the most professional law office I have been to. They give us hope for our future.

Reviewed on Google Maps

Immigration is not an easy process. It is stressful and emotional when you are talking about a spouse or yourself but team Burlow was great in helping legally and morally. They walk you through step by step. They are very through and accurate.My husband is home with his 10 year card now and we have moved on with our lives! More...

Reviewed on Google Maps

Immigration is not an easy process. It is stressful and emotional when you are talking about a spouse or yourself but team Burlow was great in helping legally and morally. They walk you through step by step. They are very through and accurate.My husband is home with his 10 year card now and we have moved on with our lives! More...

Reviewed on Google Maps

They were quite friendly yet professional in their approach. My case was not very difficult but I did have some issues with arranging my documents at the last minutes, and they were very helpful in that regard. I did not have to go anywhere (i.e. at the home office) for my interview etc., all I did was provide all my documents at their office, and sign them, and my case was approved. All the staff seemed to be experienced, and that is important if you want your case in safe hands. More...

Reviewed on Google Maps

I would definitely recommend their services to anyone. It's very quick and hassle-free My case was processed in a few weeks. Really thankyou team.

Reviewed on Google Maps

I contact them when I needed advice on my situation concerning obtaining a visa that would allow me to stay in the UK with my British partner. Chuti spoke with us in detail, and was extremely kind and helpful. Would definitely recommend her! More...

Reviewed on Google Maps

Thank you very much ! Real experts, dedicated and professional attitude
to the case…detailed and customer- oriented services. It was explained clearly and fully about options and possible outcomes from the very beginning. Mr Mohammad deal with our cases in Visa extension and ILR as well. Both cases were successful and I would recommend this firm to everybody who is stuck with their ILR visas. Well done ! More...

Reviewed on Google Maps

They best in the business.Jim did a very good job with my application. I had applied for a sole representative of an overseas business from India. I got my Visa in 12 days. Perfect guidance, very patient with you multiple confusing questions. Absolute value for money. You can just trust them blindly with your case... More...

Reviewed on Google Maps

I have been a permanent resident since the age of 6. In March 2017, I found myself in deportation proceedings for a crime committed 2 years ago; which I did probation for and no jail time. Yet I was separated from my family. After letting go my first lawyers, Burlow were the second lawyers I hired to deal with my removal proceedings, and to get me out of detention. When all hope seemed lost...Mohammed was able to get me out and back with my wife and one year old son. Unlike other lawyers, Mohammed always took the time to explain everything in a way I could understand and was always straight forward without talking down. Big thanks. More...

Reviewed on Google Maps

Just like to say a big thank you to Chuti for everything. Just when we thought it was over, we have found the best lawyer in the UK. From appealing to the upper tribunal to getting my indefinite leave to remain. You guys are great. More...

Reviewed on Google Maps

Burlow Spencer had a professional approach to my case from the first call and meeting we had. Jim was my lawyer.He’s advice was well structured, simple, easy to understand for common person like me. He was up-to-date about all immigration laws and specially for my type of case . More...

Reviewed on Google Maps

My partner and me applied for partnership visa over 15 months ago, and 15 months later got an email saying that what we provided wasn't enough. We tried contacting the immigration department, but they were extremely unhelpful and rude to us. Both my partner and me felt very hopeless. We decided to look online for help, and that's when we found Burlow and Spencer. We had a consultation with Shahists, and she was so helpful, and from just browsing through all my evidence, she was able to know what I had and hadn't. We were both so happy with her, and for the first time she gave us hope! We decided to let her represent us. She listed things that we needed to do. When we were unsure, we were able to call her right away. Even if it's an email, she still always replied to us quickly, we were so impressed with her work.
At the very end of the process, she gathered everything we had provided and wrote a submission to the immigration for us. We were both very happy with the submission she wrote! They really do know how to represent all the evidence in a right way to improve your chances. More...

Reviewed on Google Maps

I just want to say a very big thank you to Burlow and Spencer for their excellent service on behalf of my family and I. Your customers service remains the best, keep up the good work. Kind regards

Reviewed on Google Maps

Burlow N spencer will always be rated cuz they do ur jobs properly

Reviewed on Google Maps

Despite some issue with the Home Office, Burlow & Spencer was really helpful to get all the documents together. More than anything else they contributed to manage the process and explain that I should have nothing to worry despite the horror stories read in the media.

Reviewed on Google Maps

Horrible experience, Please avoid this law firm at all costs!!! Don't make the same poor decision we did!! Back in November the company I used to work for in the UK applied and paid for Burlow and Spencer to put together and manage their Tier 2 company license application and a Teir 2 visa for myself. They were fantastic before the all the money changed hands and then the response rate went from a day up to 3 weeks and only if I chased them every couple of days. The application was submitted a month later it should have been and Nadeem the consultant I was unlucky enough to get could not care less about it. I was left to do most of the work and parts of the application which should have been checked over by the "Professionals" was not. In the end the Home office refused the application. I know this was always a risk but we believe 100% that if Burlow and Spencer had done there jobs properly and actually reviewed the application before submission we would not have been in this position.

To make matters worse and probably why Im most disappointed, we had paid the company in advance for my side of the Visa (£1000 Legal and admin fees, NOT home office fees). Obviously this work never carried out due to the the Home office rejecting the company license so you would assume that any legitimate company would refund you the monies for work not carried out but instead they hung us out to dry and then after fighting with them for 3 months they finally said that they had soaked up the extra £1000 in unquoted miscellaneous work and we would not get any money back... WTF!?!?!? Scum of the earth... Spending the greater part of 2017 dealing with this company was one of the worst experiences of my life.

I can only hope that people will read this and think twice about using this company to do any VISA work. You have been warned, DO NOT place your life and future in this companies hands. More...

AVOID these scammers at all costs. They post fake reviews and treat their clients extremely poorly. DO NOT USE Burlow and Spencer!!

This firms incompetence within the first 24 hours of my instruction lead me to request a full refund due to n confidence in their ability to competently handle my case. After more than 8 weeks they still refused to give me my money back. They also use fake reviews on social media sites to give an impression of being reputable. Avoid at all costs. More...

I have found Burlow and Spencer to be very professional, clear and extremely polite. They instructed me well as to what I needed to do in order for a visa to be given to my male partner. As a result we received a 6 month multi-entry visa from the home office for him to visit the UK. I thoroughly recommend them and I certainly will be using them again for any other types of visa etc we may need in the future. Many thanks for everything. More...

Reviewed on Google Maps

This was the best experience I had with this law firm , better advice and very good communication. For me the best immigration lawyers

Reviewed on Google Maps

Proactive, professional and quick response. I am extremely satisfied with my experience during the all process.

Easy to access , fast reliable ..........with positive outcome

Everything was clearly explained and the process was fast and efficient and staff is really co operative

Friendly, welcoming and understanding.

Excellent service ,quick response and excellent staff these are qualities of this company which make them different from others in town would highly recommended.