Bruce's Doggy Day Care
Oxshott and Stoke D'abernon, Elmbridge
(43)
Oxshott and Stoke D'abernon, Elmbridge
(43)
We are a multi award-winning business that people trust and recommend.
Your dog will spend their days socialising with friends in acres of farmland. We have swimming pools, agility, heated buildings, numerous activities and a team of adoring staff with years of experience.
43 customer reviews
Derek
Whilst it is probably a very good care centre and the member of staff I spoke to was polite and helpful, dont waste your time getting in touch with them if you have a staffie. They dont entertain them. My zero star rating is not because they dont take Staffs but because it is not made clear on their website so, I like many others, wasted our time. Oh and it appears you cannot give zero stars so had to give them 1, much to my further annoyance. More...
Sue
Do not send your dog here, my dog comes home injured and is never reported to me, too many dogs, money driven
Carmen
Do not trust this centre! Too many dogs to manage safely!
My puppy attended the Ditchling branch twice a week since it opened.
After three months, I wanted to see how my pup was developing and how the centre coped with many more dogs. Despite asking for just 1 video in his entire time there, they refused. Other branches, including Cobham, were happy to provide the occasional video and were as confused as I was at Ditchling's poor management. The Ditchling manager said they were happy to take videos for marketing and social media but not for owners. They sounded like they had too many dog to manage safely! The ditchling branch is not trustworthy and they simply view you and your dog as a pay cheque with no duty of care whatsoever. Management were appalling to deal with! Trust me, there's much better daycare in the area with people who actually care about your pup!
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S Shawkat
I called to enquire about the puppy preschool at Bruce’s and was left shocked and dismayed that they rejected my Doberman puppy.
The explanation I was given - if even you could call it that - was they can’t cater to large breeds, and Dobermans are “an aggressive” breed, and something about the vans not being able to carry a large dog.
Perhaps you should state your breed exclusions on your website, and train your staff to get their “schpeel” right. Which one is it? You can’t look after “large” breeds (even though your website and Instagram accounts are littered with photos of Labs and Vislas), or your staff are incompetent at looking after a 12 wk old Doberman?
Word of advice, read up on Dobermans, and perhaps cut back on watching too many Hollywood movies!
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Kitty Hudson
So disappointed and upset that Bruces choose to discriminate against specific breeds before even giving them the chance at a taster session.
Our happy, friendly and loving Staffy Cross was rejected immediately before even hearing any details of his personality. I can see in previous comments this is a reoccurring problem.
It is such a shame as he would have got so much out of an outside social space like Bruces, and I am truly shocked that certain breeds aren't even given a chance.
The thing I found most frustrating is that NOWHERE on their website do they state that they do not accept certain breeds. They actually state in their advertising that “We want every dog to be social fulfilled and happy”- obviously this is not the case.
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Alice
Inquired about their puppy preschool as it has been difficult socialising my puppy during the pandemic. They were very short and rude on the phone and said they would not accept our border collie puppy as he wouldn’t integrate well with the other dogs. .. As a dog owner who has had the most lovely and sweet border collies, bit of puppy discrimination... it’s not the the dog, it’s the owner! More...
Vanessa Reilly-Smart
On Friday 15th November 2019 at approximately 4 pm, one of your vans Reg No: GF17 CFA parked in the middle of the street on Onslow Avenue, Richmond, TW10 for around 10 minutes. This vehicle blocked all traffic from both ways, one of these vehicles included my elderly parents, my mother suffers from multiple sclerosis, which causes an extremely weak bladder, my poor mother desperately needed to get home from her hospital appointment but as your driver has blocked the road, she had to walk a distance to get to her home, sadly my mother did not make it to the house in time. My mother has been so ashamed and embarrassed all weekend, it will take my poor mother a while to recover as this accident was seen by quite a few of her neighbours, who were actually disgusted by your drivers actions, he caused a huge build up of traffic both ways and was not at all apologetic for his actions. I have spoken to many of my parents neighbours who have come by to check on her after either seeing her accident or being stuck in the backlog of traffic. This is not the first time one of your drivers have caused such a traffic problem but by writing this review, I sincerely hope you discuss with your drivers the common decency of parking in a place which does not cause others harm or distress. My Mother is completely devastated by what happened to her due to your drivers inconsiderate behaviour. More...
Valerie Grebezs
it is brilliant, no problems, ever. val x
Reviewed on Facebook
Liz Mortimer
Very good services offered.
Reviewed on Google Maps
Cassie J
Great Grooming facilities to cater for Giant breed dogs
Reviewed on Google Maps
S Hen
My dogs have never been so loved. I can rest easy knowing that my canine children are being so lovingly cared for. God bless you.
Reviewed on Google Maps
Cleo Biron
I sent my puppy to Bruce's Puppy Nursery for 3 months. They are really lovely and take such good care of her. The staff treat the pups like their own and she always came back having had a great time. We also get weekly updates with pictures and stories about what the pups were up to that week! The only downside I felt was that drop-off time back home was c 3:30pm - which in hindsight is too early for someone who works full time. My pup didnt take to being left alone for the 2hrs until I got home and suffered from anxiety. Other than that, it is really a fab place and your dog will have a great time. More...
Reviewed on Google Maps
Sarah Aitchison
Great
Reviewed on Google Maps
Jenny Harkin
Could not be happier with the service we have from Bruce's, Penny loves it and always comes home exhausted
Reviewed on Facebook
Nic Hardy
My miniature dachshund Sonny absolutely loves going to Bruces. 5* I just wish there was possibility to be brought home later than 3pm.
Reviewed on Facebook
Charlotte Belle Tobin
Bruces is just wonderful! Our little sausage dog Waffle loves her time at school and it's such a help to us knowing she's being so looked after in the daytime! Thank you Bruces!
Reviewed on Facebook
Denise H. Wright
We are so happy with them. Benito comes home so tired. Fabio is an amazing driver, Al ways happy good vibes. Our dog has a better life than us. So happy.
Reviewed on Facebook
Catherine Keating
Our dog is happy and exhausted when he comes home on a Thursday! Great for socialising too which was our main aim. Alex the driver is great with our dog and every member of staff so helpful! Thank you! So glad we chose Bruce's Doggy Daycare!! More...
Reviewed on Facebook
Kez Mc Nally
A great service! Sprocket is exhausted when he gets home, which I didn't think was possible for a sprocker spaniel; so I can only assume he has had lots of fun running around with his new friends! Staff are very friendly and clearly love what they do. Highly recommended! More...
Reviewed on Facebook
Angela Wherrell
I send my dog Frank who is a dachshund, he's very timid and can come across as 'aggressive'. Since he's started going to day care his confidence has grown from strength to strength.
It's part of his routine on Tuesday and now waits for David or one of the team to collect him.
I used to send my other dachshund Maggie but she didn't enjoy it as much.
Letichia and David have been honest with her development at daycare which as the owner means a lot to know they put the animals welfare first. I certainly don't feel like a number or pound sign to this business.
I'm really pleased with the service, I love seeing Frank look happy in the pictures they upload
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Reviewed on Facebook
Phil Harris-shakeshaft
We've been using Bruce's service for three years now and our dog Ally loves it and so do we. Always professional and caring with the treatment of our dog we couldn't ask more for a daycare service. We always highly recommend Bruce's to all our friends and random dog walkers we meet! More...
Reviewed on Facebook
Bryony Kate Cottontail
My puppy adores going to Bruce's doggy day care! He gets so excited when he gets picked up! He's even more excited then when we get home or give him his dinner! The staff are lovely and he's always shattered when he gets home so I know he's had loads of fun! I would strongly recommended them and have done to friends who are planning on getting a pup in the new year! The photo diaries are a huge bonus as it's great seeing him with all his furry friends! More...
Reviewed on Facebook
Becky Power
Hi! I've been going to Bruce's since I was a cheeky little puppy. I'm so happy when I get picked up on Monday morning. I get to see all of my best doggy friends and run around all day.
I'm especially lucky because sometimes when I'm out in parks I get distracted by the scent of foxes and squirrels and nearly lose my humans, but at the centre it's completely fenced in so there is no chance of me getting lost and I can sniff to my heart's content which is the best thing ever!
Every now and again, when I have been a really good boy, my humans get these things out called suitcases and I get to have sleepovers with someone from daycare which I love! Then my humans get home and give me double portions of dinner and lots of cuddles which is awesome.
I've had such a fun day at daycare today that I'm really snoozy so am going to have a really long sleep in my bed. Thank you Bruce & Co. I'm a very lucky doggy!
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Reviewed on Facebook
Kirsten Mumford-Purvis
Giggles & Disney love this amazing, caring and happy day care !
Reviewed on Facebook
Amy Peters
I can't praise Bruce's enough! My dog has been going there for a month and the change in her has been amazing. She's a rescue and had a hard life before we got her.
As a result she was a little weary of strangers, especially men. German, who comes to collect her, has been amazing. After a few accidents in the first few weeks she's improved so much and now runs up to him, excited to get going. Even my neighbor commented on the difference between when she was first collected to now...she practically jumps into the van! She's a lot more confident with strangers and seems a lot more relaxed.
The photo diary we get every week is such a lovely thing. We can see how she's doing and see all of her little friends �
Thanks Bruce's!
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Reviewed on Facebook
Holly Searle
5 stars to Bruce and The Doggy Day Care team. Always helpful, all have a genuine love for dogs and do a fantastic job looking after my two lively jack Russell’s!!
Reviewed on Facebook
Janet Baker
Love this place. Bootsie leaves the house and hops into the van without so much as a second glance. And she comes home with a bounce in her step, mud on her nose and a happy tale to tell. Staff are lovely, the running is straightforward and reliable. I trust them with my dog - says it all. More...
Reviewed on Facebook
Jenny Fleming
Brilliant place my Dog absolutely loves it - Truly a 10 out of 10 service and the Staff are all amazing
Reviewed on Google Maps
Nick Spencer
Duke (golden retriever) has been coming to Bruce's for about 8 months now, twice a week. I don't have time to always take him for the walks he needs and, as Bruce's vans will pick him up and drop him off, the service works perfectly for my needs. The driver is friendly, Duke is always happy to see him and when he comes home from Bruce's he's clearly had a good runaround as he just wants to sleep. More...
Reviewed on Google Maps
Lance Anderson
My working cocker spaniel, Toby, has been going to Bruce's for just under a year now and i cannot fault them at all. When his driver arrives in the morning he is so excited to them and always comes home happy and relaxed. It is clear that everyone at Bruce's just love dogs and the photos each week are wonderful. More...
Reviewed on Google Maps
Vix Proctor
The team are so lovely and my puppy loves it. They really do take care of him like he is their own. He has become such a well. rounded puppy since going to Bruce's Doggy Day care. More...
Reviewed on Google Maps
George Evans
Our dog apollo comes back Tied and happy
He is a English pointer and full of energy. So its nice he can play and run with other Dog's .well done Bruce and team.
Reviewed on Google Maps
Anna Boork
We’ve been at Bruce’s for ten months now off of a recommendation from a friend who has been there for about four years and our loving Samantha goes two days a week and absolutely loves it. But what has prompted me to right this review was based on last weeks’ weather chaos (and it was madness!). While other businesses, transport services and schools closed down Bruce’s soldiered on. We were given an opportunity to swap our days, which we actually took because we were at home, which gave me a real sense of proactivity about the way it is run. Samantha is back this week and looking forward to seeing all her friends again. I just wanted to say a bit thank you to the team at Bruce’s not just for the day to day reliability but actually delivering great canine (customer) service – which, lets face it, we often don’t get in this country! More...
Reviewed on Google Maps
Dog Training College
Very well organised
Reviewed on Google Maps
Evie Johnson
Love it and when I'm older I'm totally working here
Reviewed on Google Maps
Kerry
I tried to book into Bruce's doggy day care, I have a lovely friendly 14 month GSD - was told sorry we don't accept German Shepherd dogs, I told them that she is a very sweet natured dog , They wouldn't even consider giving her a trial. I felt so upset that they could discriminate against her just because of her breed - obviously have no idea about dogs!!!!! More...
M JOSEPH
Wonderful , competent , friendly service. My dog is up and waiting on his day to play. He hears van before it rounds corner and is at door ready to go. He loves his driver who is kind considerate and is very eager to get started on the trip. He returns happy and tired. I believe the grooming is less stressful and he looks great afterwards . Bruce runs a happy friendly service which has been well thought out with lots of safety features to keep your dog safe played with and cuddled.There is a lovely atmosphere and this is only good for the dogs. The photos and what is happening at the centre are great and I know many clients enjoy these extra's as I do. The homeboarding is great as dog knows carer. Pips Mum More...
Reviewed on Google Maps
Judy Kirby
Bruce and the team at Bruce's Doggy Day Care Centre provide both excellent care and fun for all the dogs who attend. The whole team share a real love of dogs. They understand just how special every dog is to its owner. The team work hard to ensure that every dog is kept safe and happy.I highly recommend Bruce's Doggy Day Care Centre More...
Reviewed on Google Maps
catjwatson
Amazing! An excellent business run by an exceptionally diligent individual. Your dog(s) will be happy with Bruce and his team!
Reviewed on Google Maps
Becky Power
Our dog has been going to Bruce's doggy day care for the past 3 years and we've been absolutely delighted with the service. Professional, reliable and excellent facilities. Bruce's is literally a lifesaver for a busy family! More...
Reviewed on Google Maps
Daniel .
Fantastic, reliable and friendly service.
Bruce and his team are amazing, would definitely recommend 100%.
Reviewed on Google Maps
Claire-Anne Strydom
Fun, friendly, caring, I am extremely happy to have them look after my loved ones.
Reviewed on Google Maps
Nick Rink
Have been using Bruce's for a few months now, one day a week for our Boston Terrier. Pick up and drop offs have always been in the time slots as promised and our little guy comes back pretty well worn out from a full day. They do a great job of looking after the dogs while they're there, especially if you ask them to look out for something in particular (our guy is pretty lively so the occasional timeout is needed). If you're in SW London and are struggling to find someone you can trust to look after your pooch then we'd certainly recommend checking out Bruce's. More...
Reviewed on Google Maps
Day care
Your dog will spend their day playing, swimming, exploring and resting with their friends at the Day Care Centre.
The centre is split up into separate fields to ensure there are never too many dogs in one space, with plenty of constant supervision, love and attention.
There are heated buildings with dog beds and outdoor gazebos for shade, so the dogs can have a snooze when tired or race around to their hearts content.
Half days & dog walking
Your dog will spend an action packed 2-3 hours at the Day Care Centre. This gives your dog a chance to enjoy the facilities, socialisation and stimulation at the Day Care Centre, without the expense of full day care.
When the dogs dropped home after lunch they are happily tired, and will sleep all afternoon until you return. We can keep a set of your keys, so you do not need to be home during this time. This service is only available to our Surrey clients.
Dog boarding
We will look after your dog while you are away or on holiday. Your dog will live with one of the team in their home as a family pet and attend the Day Care Centre each day during the week.
As it’s important that we have an established relationship with every dog, our boarding service is only available to our Day Care clients who have an ongoing booking of at least 1 half day per week.
Puppy socialisation
Our Day Care Centres offer the perfect environment for your puppy to grow and socialise. The pack acts as a natural extension of a litter and allows your puppy to socialise and interact with other puppies, whilst learning from the older, well behaved dogs.
Since we only accept social dogs and supervise the dogs constantly, your puppy will never be at risk of getting hurt or be a victim of rough play or bullying.
Training
The day care centre is a place for friendly, social dogs. We do not attempt to be a training camp or behaviour centre. However, we know that even though our dogs are friendly and social, our clients often want to improve general training and behaviour in the home and at the park.
We have linked up with a few proven, experienced trainers that come recommended from numerous clients and vets. They are familiar with the day care environment, and can assist with one-to-one behaviour consultations or offer classes.
