West Hollywood ATC

FLOP HOUSE

I was at 'Phase 2' located in Encino, CA. It is their Intensive Out Patient Program.
The clinic where they distribute medication and where you are allowed to use a phone (must be supervised) is in the garage. This garage is more than 100 degrees- Encino in the summer is brutal. They have a fan, but only one and it is only facing the 20-28 year old 'Techs' (none of which are in the medical field). There is no Physician or Psychiatrist- only a nurse practitioner. I got a staph infection while I was there (the place is FLITHY!). My medical care consisted of: Took a picture, sent it to NP, she advised washing it with soap and water. When I got home my medical bills, to kill the infection was over $500.00, it is difficult to cure staph. A lot of wasted time getting treated. It was dangerous.
I had called in before I choose this facility at LEAST 7-8 times also texted them and asked repeatedly for pictures & if there were dual diagnostic. Said 'Yes'. Lied about private rooms. I had to share a bathroom with 5 men and it was also used for the general population as well. I am a repeated sexual abused/raped woman.
One time I had to beg a 25 year old male 'Tech' to let me use a different rest room or I would have an accident. (There were consequences if you used an unassigned rest room).
I began to simply fall apart.
They said they were dual diagnosis. They are 100% addiction only. They promised I could work my Smart Recovery Program and that they were not exclusively AA. A 1X FaceTime Smart Recovery meeting and had to go to every AA meeting.
I did like the Instructors and my therapist. Honestly good people. If anyone there were to read this- I would humbly Thank them. Also, the 'Techs' were not bad people. They just were far too immature and uneducated for their positions. A couple were passive aggressive and ridiculous.
The dishonesty of the Organization. If you go there I cannot stress enough to get everything in writing. (Notarized)... so much spite and lies by the administration.
After about 15 days of listening to rap music that was played loudly, I asked for it to be turned down (nicely) four times and then I yelled it. The Tech turned the music up. Hour drive.
I found the music offensive to both women and Black people. I have Black and Hispanic relatives (nieces and nephews) and so I asked 4 times to not play it this one time. The dude was so dense and kept saying: 'What music'... I said finally: 'Your fuck!ng play list with the word n- word in it assho!e'.
The next day the administrator said I was a racist and transferred me to an ALL MALE Sober Living House. He new my PTSD with men -- why would he do that except to be cruel?
I only survived there because there was a female House Manager and I had my own room right next to hers and there were no other rooms near us.
Oh, to back up a little, I went there for mental health issues and medication help. They, like I said could not provide any such help since there was no Psychiatrist. More...