Vivial

0/5 stars. Awful company to work with. They're shady and can't get their stuff together. I hired them to do my marketing and while my follows and likes were increasing my bookings did not, which was the goal. I had NUMEROUS issues with them over the few months we worked together, that wouldn't ever get fully resolved. Then, when I expressed my displeasure and told them I had enough and wanted to cancel they tried to charge me $4,500 to do so. They then had some lady call me REPEATEDLY threatening their "system generated cancelation fee" if I didn't call her back, after I already said I wanted to cancel and didn't want to talk to her on the phone. They charge ridiculous cancelation fees because they are so horrible it's the only way to keep a customer paying. Luckily, my bank sided with me and wouldn't approve the charge as they don't actually have my signature on the contract with the fee. Do yourself a favor and hire LITERALLY any other company! More...

Reviewed on Facebook

Vivial has vastly improved their service in the last couple of years. I especially appreciate the great analyses and recommendations about how to understand and maximize our client's digital and social media presence. Nichole and especially Abby are the best at organizing and simplifying the quarterly reports they monitor for us and making sensible suggestions to give us more 'bang for our bucks'. Their follow thru is splendid. More...

Reviewed on Facebook

Your customer service is garbage and your billing department is a joke. This comment is the first of MANY as to my displeasure with Vivial.

Reviewed on Facebook

Excellent customer service from Stacie McCormack!

Reviewed on Facebook

Don't waste your time and money. Vivial is a scam company! They will lie to get you to sign up with them. I specifically asked if I could cancel anytime and one of their sales person said yes but when I needed to cancel they told me it was a 12 month term and I had to paid the remaining months. They never let me read the terms nor send me an email where I can find it until a voice authorization that they record which states your monthly payments and services and nothing about your 12 month commitment... They don't even have you sign papers because they don't want you reading so they can do their word games on the call while recording. Worst way to build trust with your customers Vivial! Worst business ever! More...

Reviewed on Facebook

Wow, I wish I could say anything good about Vivial. We partnered with Vivial in the hope of better marketing our business and getting more leads. Our Vivial "team" did their basic job which ws to talk us into buying more and more services from them that we did not need. When we purchased all of these "services" we were promised that we could stop anytime without any extra charge. This was a bold face lie. We contacted our Vivial team and asked to cancel and were ignored for MONTHS. We decided to go above their head and reach out to their general manager. We explained our situation, that we requested to canceled months ago without any response. The manager said they she would take care of the issue but surprise, surprise never did. Please do not waste your time or INSANE amounts of money on this absolute hoax. Vivial will lie to your face and continue to take your money behind your back. Bad all around. ****After making this comment Vivial contacted me and they were able to resolve my issue.**** More...

Reviewed on Facebook

My great experience with Vivial stemmed from the time, effort, and "unpaid education" put in by Melanie in their business development office. I was extremely skeptical about using this type of marketing, especially considering the cost, and even moreso due to my lack of knowledge on the topic and all its ancillary offshoots. Melanie spent between 60-90 minutes with me on the phone and/or via zoom, not once... but three separate times over the course of six months before I eventually made (what I felt to be) a confident decision to move forward in working with Vivial. If you're looking for someone who's going to take their time with you, patiently hold your hand, and educate you so that you can make an educated decision as to whether this service makes sense for your company, I wouldn't hesitate to reach out and ask for Melanie, specifically. More...

Reviewed on Facebook

Vivial does not care about your business, don't bother using them for your website hosting! We worked with them for MANY years, then we discovered many errors on our website that were never corrected when we had asked for them to be. We have gone back and forth with Omar of Vivial, who still hadn't made the changes after 6 months of giving them the corrections. Some errors were not even proper English (typos!) and they never corrected them, even after multiple request by us for them to proofread what they had published on our website. We told Vivial we were considering having another company host and make the corrections, and Vivial told us they owned our website because they had provided the content (not true!) and our website were cease to exist if we cancelled. Not to be blackmailed, we hired another company to create a new website for us, which is now live. If you want to know who we used, please call us at 360-675-4978 and we will tell you whom. More...

Reviewed on Facebook

Terrible company. stay away from them. Rhey sue for non paymentfor work they never did. predator of small business promising big things then keep charging for the way after you fire them.

Reviewed on Facebook

Great company with excellent services. Customer service is wonderful.

Reviewed on Facebook

Would NOT recommend at all! The gentleman John in Omaha did a bait and switch! He was going back and forth so fast he couldn’t remember prices quoted! The whole thing was a scam! Should of followed my gut instint and threw him off the property! More...

Reviewed on Facebook

Teresa Kirby with Vivial is excellent to work with, responsive, and genuinely cares about her clients. We look forward to building our business relationship with her here at Farm Bureau Lexington.

Reviewed on Facebook

Called Google and got an estimate of price per click being 4-10 dollars. Vivaldi manually set my price per click to 29 dollars. These guys are theives. Don't trust them. More...

Reviewed on Facebook

Hiring this company was the BIGGEST waste of my money and time and I completely fully entirely regret spending the money . .. I’m a single parent of a special needs child and I only work part time and trying to start my own private practice. I hired Vivial to help me launch this business with a website and marketing. After 4 months the website is launched even though the account rep didn’t really do what I wanted. I gave up trying to explain what I wanted. Last year I tried to do this all myself and paid for a domain and I just realized the account rep never linked my website to it and now I have some half-ass domain name. The sales rep said their social team was suppose to contact me to work on a fb page and advertising... have not heard from them AT ALL since I signed the contract in December. If I treated my patients this way I’d lose my license. Biggest waste of time and money... DO NOT HIRE THEM... unless you get Theresa as your account manager... apparently she’s the only one who cares about your time and money and does her job! More...

Reviewed on Facebook

We switched from digital and print advertisement to Search Engine Optimization. The sales rep I spoke with said we would have 5 key words targeted to enhance our audience, after we signed the contract I came to find out that we only had 1 key word targeted. The sales rep also told me we could do a 3 month opt out so we could cancel after 3 months if we chose to do. 3 months later, I tried to cancel but the sales rep never put it out contract and denied she gave us a 3 month opt out choice. These people just lie to get your money and don’t tell you the whole truth. Tired of this company and never working with them again. I haven’t even had my account rep reach out for the monthly call which is supposed to be included in the package we are paying for. DONT CHOOSE VIVIAL. Horrible customer service. More...

Reviewed on Facebook

Vivial is a scam they lock u into an iron clad contract then provide u with a horrible service, Run from this company. They did not do what they said they weren’t the first time I met with them I gave him six months with zero results. Any other company could do better than this. More...

Reviewed on Facebook

I just talked with Teresa yesterday and she was very kind and helpful to me by showing me how to get the most out of Vivial. Thank you very much Teresa. Keith Payne More...

Reviewed on Facebook

Teresa Kirby, our account representative has really been very delightful to work with. Very personable but business related. Very professional.

Reviewed on Facebook

Our office relies on Vivial and our Rep Samantha Boyd to have our companies best interest at heart. She fixes and corrects any concerns that we have and we are getting soooooo many more NEW patients thanks to her efforts! !! Samantha is so professional and personal. More...

Reviewed on Facebook

Vivial said we would have services that would bring in more business than our monthly price of $1150. That never happened. We had called several times trying to get reduced payments during 2020. They didn't budge. They refused to work with us. Waste of money. More...

Reviewed on Facebook

I was told their service would not interfere with my website! It did they lied my phone stopped ringing for a month. That was literally my main concern they lied and said it would not affect it . It did . Not only did they cost me around 40k for the month of my phone not ringing at all they send me a bill for 4000 even though I canceled the service immediately, and stopped payment to my credit card . Stay far away from this company, they will say anything to get u to sign their contract!! Buyers be weary More...

Reviewed on Facebook

Misleading sales representatives. My advice is don’t think for a moment that the sales reps are being truthful. They obviously will say anything to make a sale and get their kickback. In my case, they told me what I wanted to hear while trying to sell it to me and if you don’t listen closely to every word in the terms and agreements, you’ll never know they were being less than truthful until you’re already in a contract with them. The only way I could get out was to pay a HUGE buyout fee. All this even as the site was never set up how we wanted and communication was not good at all. Claim was filed with BBB so hopefully others won’t fall victim to their deceptive practices. More...

Reviewed on Facebook

I currently work for a doctor's office who got sucked into this company through frontier communications. Y'all might think they're great now but I'm going to give you the heads up - they are not. If you would like some great reading material I'd suggest checking out the BBB prior to locking down with them and play close attention to the terms and conditions pages. Disgusting... More...

Reviewed on Facebook

Teresa Kirby is an excellent digital account representative. She is extremely knowledgeable helpful and a great asset for your company. I am very thankful for Teresa's help and I am glad Bullock Funeral Home is able to partner with her. More...

Reviewed on Facebook

After several phone calls and rude yet unprofessional employees I am very disappointed in the service and professionalism this company provides not only have they not returned any phone calls theyhave not adhere to any questions I have concerning my website the supervisor John was very nonchalant and just didn’t have an interest in any of the questions or issues I relayed to him they obvious forgot the service or plan I have and have not reached out to me after numerous attempts I am still waiting on answers and call recordings to be sent by Adrian who was helpful but not a problem solver . it’s obvious left up to John who I am not really looking forward to having anymore conversations because of his unprofessional and arrogant attitude with my My recommendations is not to go with a company too big to answer questions or provide exceptional service to small business as myself On an extra note not only doesn’t the company doesn’t care about you as a small business theonly concern they have for my business is how to upsell and profit from me on substandard webpage They are blaming delays on COVID and doesn’t keep records of payment because the Martha who handles bookkeeping has no recorded well I do my bank account has the transaction and I received my email confirmation why are the calling to ask me when did I pay REALLY A COMPANY THIS LARGE OBVIOUSLY HAVE A COMMUNICATION ISSUE maybe they need a mobile for me to screenshot because emails are not arriving More...

Reviewed on Facebook

Nichole Barker did a wonderful job getting my account set up and letting me join the Vivial Family. From day one, their customer service was above expectation. I'm thoroughly impressed with the customer service of sales, management, and the customer service my account coordinator has provided. I strongly suggest Vivial to any small business, large business, or anyone needing help with marketing, a website, or online social media assistance. Contact me for more info if needed! #vivialforlife 📧 nickdevore@kw.com 🖥️ www.devorerealestategroup.com #TheDeVoreExperience #tde #imyourrealtor #GodFamilyBusiness #agent #betonred #kw #kellerwilliams #kellerwilliamscommunitypartners #ohiorealestate #giving More...

Reviewed on Facebook

Excellent customer service from Teresa Kirby !

Reviewed on Facebook

Wouldn’t use them again if they were paying me.

Reviewed on Facebook

extremely organized and well thought out service that they provide. Samantha Boyd has been a pleasure to work with.

Reviewed on Facebook

Teresa is very knowledgeable and very helpful. Highly recommend Vival and Teresa Kirby

Reviewed on Facebook

I have been lucky to work with Teresa Kirby for my marketing and she has done an outstanding job year after year. She has been professional and responsive and helpful year after year for over 10 years. I have been working with Jessica Harmeyer at Vivial recently and she has been terrific as well. Highly recommend both. More...

Reviewed on Facebook

Very knowledgeable, always available, professional,

Reviewed on Facebook

Teresa Kirby and Linda are Outstanding .Great experience and compliment my business Rosa Mae's Cafe'.If i need any changes ,it's handled . Linda contacts me Monthly, which i feel like money well spent . ???????? More...

Reviewed on Facebook

Vivial is great to work with! Linda Royal is on top of her game when it comes to helping promote my business! She is so helpful with the whole website. They have taken care of us for a while now and we are extremely happy with the results! Thank you Linda and Vivial! More...

Reviewed on Facebook

Customer service is trash

Reviewed on Facebook

We ordered their internet advertising… We ordered their internet advertising (4 sq. in) for ab $200/ mo. and understood it would show in our local area. We have never seen the ad even once. We started complaining late March and were told it began late Feb and was aired thousands of times/day. Now in July, we still have not seen the ad and Vivial says we owe ab $1900 (including cancellation fees). This is at least our 2nd disappointment w them. Our 2019 phonebook ad was identical to the 2018 book, without any of our requested changes. Very unhappy! More...

Reviewed on Facebook

Vivial is a great company to work with. They are Professional and Reliable. I have had the same reps for several years and I LOVE working with them. They treat me with respect and kindness and always have our best interest at heart when suggesting products and services. Andy Jakub and Stephanie Brinkman have made always provided me with the BEST service possible. More...

Reviewed on Facebook

We are a small Industrial Electric company and although we had a great reputation by word of mouth we wanted to branch out more and really ramp up our online presence. Our Senior Account Representative Stephanie Brinkman is A MA Z IN G! She always handles any issue or answer questions immediately. We are very happy with our relationship with Vivial. More...

Reviewed on Facebook

I have worked with Teresa Kirby for several years regarding our advertising needs. Teresa is great to work with. She's extremely knowledgeable in this field and works hard to get her clients the biggest bang for their buck. Glad she works my account.

Reviewed on Facebook

I recommend the one and only Ryan McNabb! He took the time to listen to the needs of my business and then followed up with some creative ideas on how to grow the brand. He won't disappoint!

Reviewed on Facebook

It has been a pleasure working with Ryan McNabb and Vivial. I have been impressed how Ryan has learned my business, his creativity and dedication to my needs. I highly recommend Vivial and especially Ryan for your digital marketing needs! More...

Reviewed on Facebook

Ryan McNabb is easy to work with and genuinely cares about your businesses success and your goals.

Reviewed on Facebook

Ryan is amazing. I would recommend this company to anyone !

Reviewed on Facebook

They put in a ton of effort. I own a small auto repair garage but treat me like a big shot. Thanks Hailey stamper and the rest of the crew!!!!

Reviewed on Facebook

Ashley and Hailey have been have been great to work with. We opened a new store in the worst of times - right when the pandemic started! Ashley and Hailey have been a great resource, guiding us through marketing and educating us on everything from websites to instagram posts. Thank you both for all your help. More...

Reviewed on Facebook