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Veterinary Care and Specialty Group VCSG

Alton Park, Tennessee

(55)
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Reviews (55)

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4.5/5

55 customer reviews

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15 June 2021

Went to my Vet this morning for $35.00 he took blood test of my cat and told me my cat was anemia needing blood, I called these people ball park $1,000. got there 99.00 before i just about sit down 4 hrs later all the vet has done was feel my cat and an estimate for $3500.00 for test . after a no he took a blood test wanted 3700.00 for test and blood transfusion with no guarntee it would heal my cat. they charged me another $150.00 gave me some meds and sent my dying cat home.. Very Sad ! More...

24 March 2021

ZERO COMPASSION! ALL ABOUT THE MONEY
Referred by my regular Vet and what a disappointment. After being there for 4 hours. I was basically shamed by DR . Massicotte because I couldn't afford the MRI that was over $4000 and no promise of being able to even help my beloved dog. I will say I knew it was a long shot to save her but I would have done what I could as she was my family!
The worst service ever as well. Staff and Dr. Massicotte were awful! they do not care about you fur babies only about money!
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25 February 2021

I don't usual leave reviews but I have never experienced such disregard for a life. Please DO NOT take your animals to this place! ! They only care about money! Your pets lives mean nothing to them. Complete lack of compassion. Absolutely the worst!!!! More...

5 June 2020

Do not recommend this place. Witness a kitten bitten by a snake severely injury had to wait 1 hour to be euthanized because of payment issues. Recieved my dog hyperventilating and very distraught. THEY also recommended unnecessary test to run up bill. I felt this was a responsibility to report this. I do not normally post reviews.
Justin,
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23 December 2019

My daughter had a dog who was very ill and had to be euthanized. The people there were compassionate and caring. I would highly recommend them for Vet care.

Reviewed on Google Maps

21 December 2019

I had to take my very sick kitty last night. Dr. Sullivan and Kathy were wonderful. I up having to put her to sleep. Kathy and Dr. Sullivan were extremely compassionate. I appreciated that so much during this tough time. Thank you. More...

Reviewed on Google Maps

20 November 2019

I brought in a feral cat, they were wonderful and so helpful. They gave the cat immediate intensive care, and saves its life. It was late, they were crowded but couldn’t have taken better care of this cat! Thanks!!! More...

Reviewed on Google Maps

13 November 2019

We are very thankful for the special care of these people whom went the extra mile to care for our sweet bailey that suddenly had an attack of HGE . They made our experience here wonderful for the circumstances! We are forever grateful ♥️ More...

Reviewed on Google Maps

27 October 2019

Great veterinary practice.

Reviewed on Google Maps

30 September 2019

They are a loving and compassionate group of people. I will always bring my fur family to them. Special thanks to Dr. Jones and her kindness to my psycho kitty. She did all she could to save him.

Reviewed on Google Maps

24 September 2019

Experience Varies Depending On The Doctor.I have used this Clinic 4 Times. One of the Visits required My Persian to Stay for a Week, but She was Diagnosed with Bacterial Pneumonia, among other maladies. I would highly recommend Dr. Groman (Tues-Fri) and Dr. Krigbaum. And don't be afraid to ask QUESTIONS⁉️ More...

Reviewed on Google Maps

31 August 2019

My cat was very sick with a consistent fever and would not eat. After hospitalization at my regular vet with no improvement, they suggested she be transferred here. She was a tough diagnosis and I felt like Dr. Barnett did everything he could to get to the bottom of her issue. They checked in with me multiple times a day. They made an effort to avoid unnecessary cost, did a great job explaining what their recommendations were and the estimate was.. It was obvious to me they put a lot of time and energy into the diagnosis. They were informative and answered all my questions. Thanks for all your help and support! More...

Reviewed on Google Maps

24 August 2019

Pros: EXCELLENT CARE!! Wonderful experience. Great staff. Fabulous folks. Phone call updates daily directly from the Vet. Ability to visit my pup while she was under their care at anytime . All questions readily answered. Kind and Caring atmosphere. Made me feel confident my sweet furry friend was in the best place to have the best turn out. Full recovery to my sweet Lucy Jordan— thanks to you all!!! Cons: Would of been nice to set up a payment plan with the facility. Even to pay off the charge less than few months. Huge unexpected expense all at once leads to hardships. I understand they probably have been in situations where people doesn’t pay their bill but send those folks to collections. Don’t punish all of us for it. We as a rule in our family don’t do credit loans so we had to come up with a lot of cash all at once during a very stressful time. Thankfully we have great family to come together to make this happen. Not everyone has that luxury. Thanks again to everyone for your wonderful work and dedication. Sincerely, Jennifer Jordan More...

Reviewed on Google Maps

16 July 2019

When seconds literally mattered. Over a busy holiday weekend, an anomaly occurred which saw Kira (chihuahua) and I en route to VCSG. What happened next, was simply beyond belief. Dr Woods, Kendra, Kathy, Shannah, Tracey and Jen. Just wow. Every detail was covered with incredible speed, professionalism and compassion. Simply ineffable. Dr Rucker further provided an instant medical analysis the following morning which had a huge impact on the recovery process as well. Kira is recovering extremely well and she thanks you all deeply!!! More...

Reviewed on Google Maps

7 May 2019

Had to bring our boy in while visiting from out of town. Sadly he was unresponsive with no heart beat when we arrived,however the staff here was beyond amazing. Can’t put in words our gratitude during a very unexpected and difficult time for our family. Thank you!! More...

Reviewed on Google Maps

7 April 2019

My wife and I truly appreciated the care provided by the staff and, especially, by Dr. Barnett. His knowledge and kindness during a very difficult time will not be forgotten.

Reviewed on Google Maps

7 April 2019

I just would not take my dog to anyone else. Very kind and loving DRs. and staff. Helpful, concerned and no arrogance. They are truly there to help and not just charge fees for unnecessary cost. I love that the Dr. called my dog "one of the older kids". She took ALL factors into consideration before making her final diagnosis. ALL the staff were sweet and kind to my little Samson. I leave each time feeling relieved and that my little dog got the best care possible. More...

Reviewed on Google Maps

7 April 2019

Incredibly professional and honest staff! Very quick to help and super knowledgeable. They were completely honest with me about my dog treatment and I highly recommend this office. Definitely the best in all of Chattanooga. More...

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7 March 2019

We're new to this practice and very happy so far. They referred us to a really great surgeon.

Reviewed on Google Maps

7 February 2019

Very thorough diagnostics and treatment plan. Staff is genuinely compassionate. Grateful for their services.

Reviewed on Google Maps

7 February 2019

My little dog was attacked by another dog and she was bitten all over,I thought she was going to die. I got her here to the ER and Dr. Lucy and her assistant Courtney went to work on my baby, they saved my precious little 15 year old baby!!! They were so kind to us and kept us informed on how the surgery was going and how our baby was doing...5 days later and our little baby is almost back to normal. I can never thank Dr.Lucy and Courtney enough for what they did for us!! What a great hospital and a great staff!!! I recommend this hospital for your fur babies if you ever need a ER Vet!!! More...

Reviewed on Google Maps

7 December 2018

Very supportive staff. No problem is too much for them . Realistic care plans.

Reviewed on Google Maps

7 November 2018

Easy to get to and very quick service

Reviewed on Google Maps

7 September 2018

This place rocks and the staff is even better. I totally recommend everyone to keep them in mind for your furry family.

Reviewed on Google Maps

7 September 2018

Coming here is the best decision I ever made for my dog. The staff understood that I was on a tight budget and work with me to better help my dog with what I had without going over. The staff there was very sweet even gave me a call asking about my dog progress. Eventually we did had to put her down and we came there to say our last good bye. They showed respect to us the family and to my dog. They put us in a quiet room away for the other rooms to mourn. They even gave us her paw print to remember her by. Just overall a very compassionate and caring group of people and I would recommend anyone to come here. Thank to the staff of VCSG for everything. More...

Reviewed on Google Maps

7 August 2018

Very caring and competent staff. Top notch.

Reviewed on Google Maps

7 August 2018

The Veterinarian and staff are amazing! Thank y'all so much for all the care and compassion and SAVING my puppy's LIFE! I'm so grateful and so is Nooga to be back home and doing great because of the awesome staff here.

Reviewed on Google Maps

7 August 2018

My fiance and I just arrived on vacation on July 4th and we had an emergency with my dog, Tracey. She became really bloated and she was acting real lethargic and not acting like her normal self. I took her to VCSG and Dr Ryan Rucker knew what the situation was right away. She took Tracey back for X-Rays and said her stomach flipped and required emergency surgery. She explained other options and showed us the X-Ray where things looked bad. Very thorough explanation without using a lot of medical terms so we understood perfectly well what was going on!The surgery went very well and Tracey was back to her absolute normal, loving self a few days after the surgery.Tara at the front desk was absolutely wonderful keeping us updated on the surgery and where we were at. Thank you Dr Rucker!! You saved Tracey's life and I will be forever grateful!!! More...

Reviewed on Google Maps

7 July 2018

The Best place for Veterinary care. The Veternarians are very kind and gentle and of course very professional. I would definitely recommend this place to anyone who needs care for their pet. All of the staff was kind and prompt in helping me with the needs of my furbaby. In my emergency they gave me all options and told me what would be best to make sure my baby would have the best chance in living. I brought her home the next day after her c-section and she is doing awesome. Thanks to the wonderful staff. More...

Reviewed on Google Maps

7 July 2018

The veterinarians and vet techs at VCSG are welcoming, kind, and compassionate! They are very thorough in their diagnosis and treatment plan! Most importantly, I always feel like they have the best interest of my dogs at heart! More...

Reviewed on Google Maps

7 July 2018

I wanted to say THANK YOU to Dr. Pullen, Dr. Rucker and their wonderful staff for taking such AWESOME care of my sweet Molly Moo. She was very very sick and I truly believe if I had not taken her to VCSG, she would not be here today! Both Dr. Pullen and Dr. Rucker never seemed too busy to discuss her care with me and I could call or come visit anytime - 24/7! In her four day stay, there were several times I called at odd times of the morning to check on her and the techs were always prepared to give me an update or if I needed to speak with Dr. Pullen or Dr. Rucker they would call me back! Such a wonderful place, with a loving and caring atmosphere! I'm so thankful you were there for me and my sweet Molly!! More...

Reviewed on Google Maps

7 July 2018

I've had 3 ER visits here. The vets are smart, informative and very professional. Just in the last week my young Brittany pup got bit by a Copperhead. The vets at the clinic took wonderful care of Mensch and went the extra effort to keep him from having nervous system issues in the future. Mensch is at my feet, his normal self. Doc Gilbert More...

Reviewed on Google Maps

7 July 2018

I just wanted to reach out and formally thank the team who treated my terminally ill cat - and me - with incredible compassion, patience and understanding during a very difficult period. Your warmth & kindness will always be remembered. More...

Reviewed on Google Maps

7 June 2018

this place is amazing!! all the employees are very nice and understanding of situations. i've had to take 2 cats separate times to get them put down due to illness. both times they made us a mold of the foot print and afterwards sent a card saying how sorry they were for our loss. they really make you feel better about the situation and help you cope with the lose. will absolutely go back for any reason. More...

Reviewed on Google Maps

7 June 2018

I would like to thank all the staff at VCSG for their wonderful care of our aging cat. They did a fantastic job of extending her life and treated her and my family with great compassion when it was time for her to find peace. Dr. Sullivan was amazing with her. I highly recommend this location for any pet emergencies you ever have. More...

Reviewed on Google Maps

7 June 2018

Excellent and very affordable. Dr. P was always able to fix our cats (even when other vets couldn't) and did it for cheaper than any vet we've worked with. Highly recommend.

Reviewed on Google Maps

7 June 2018

Dr Pullen, Dr Sullivan and Dr Perry and literally ALL of the staff at VCSG gave excellent and compassionate care to my dog for many months through a very difficult time. I would highly recommend them to anyone for any veterinary need! The time, respect and compassion that we observed 24/7/365 at this facility is truly unrivaled in our community! So thankful for them! More...

Reviewed on Google Maps

7 June 2018

The vets here are compassionate and are great with the animals. They took care of my cat during the sunset months of his life and she even cried with us when we had to put him down. Our new cat has a wellness plan with them and it's extremely affordable. I'll never take any animal to another vet as long as they are here. More...

Reviewed on Google Maps

7 June 2018

Best of the best!

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7 June 2018

They took very good care Max and explain his meds and how take of him

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7 June 2018

Great experience ! Dr Pullen did a great job. My 125 pound little Bull Mastiff decided to ingest an entire tennis ball. Ball was removed via endoscopy versus surgical. Really appreciated the staff and the service! More...

Reviewed on Google Maps

7 June 2018

The staff and vets at this Animal Hospital are excellent, knowledgeable, caring people. I recommend this pet hospital to EVERYONE !

Reviewed on Google Maps

7 June 2018

We were just blessed by the wonderful women who work here! And I want to say thank you so much to who ever it was that payed for our dogs surgery! !! Our dog is having serious complications with delivering her puppies. The ultrasound showed only 1 puppy with a very weak heart beat still alive. The rest died. I have never been through a delivery like this in my life. It's very scary knowing that you can't help them in there time of need It feels so hopeless. I honestly thought we were gonna end up losing all the puppies and the mother. All the other vets I called didn't want to be bothered today and the last place we called they told us to come in and see what they could do for her. These fine ladies assessed our dog "Shadow", and told us her opinion on a few different courses of treatment all varying in price since we don't have much. Well we told them what we had for money and then they made a few calls to different places that help with financial services. If they hadn't have called around our dogs fate would've been extremely bleak. Without a doubt they saved our dogs life!!! My husband and I are very grateful for all the people involved with helping others out when we couldn't help our selfs. I'm praying for the last puppies life. I hope she can get to it in time. I don't know what else I can say to tell all you ladies thank you so very much for your time and your energy on a holiday you should be spending with your families. Whatever the reason, you all are super awesome great people in my book and keep up all the hard work you all are doing for our 4 legged family member's. At the end of the day, we get to take our dog home. Thank you for that! I see now why y'all have only 5 stars ratings, thank y'all so very much and God bless everyone. More...

Reviewed on Google Maps

7 June 2018

We had to have our 15 year old Lab put to sleep tonight. This is the most understanding, compassionate animal hospital I have ever used. They go the extra mile to make sure you and your pet are as comfortable as possible and they even made 2 different memorial paw print items for us. I cried, my daughter cried and even the tech that presented us with the memorials choked up. Everyone there is absolutely amazing. Dr. Jones is outstanding and I can't say enough positive things about this place. More...

Reviewed on Google Maps

7 June 2018

The physicians and staff were incredible. They were professional and kind as we received devastating information about our dog and comforting as we said goodbye to him.

Reviewed on Google Maps

7 June 2018

I wish to thank Dr. Sullivan and the staff at VCSG for their kindness and compassion to me and the dignified treatment of my dog, Jake, during his last moments on this earth last night. Loosing a cherished pet is never easy but VCSG's staff made it bearable. My heartfelt thanks to you all. . More...

Reviewed on Google Maps

7 June 2018

Beautiful, modern facility, friendly & knowledgeable staff and reasonable prices. Definitely try them out if you haven't been yet. They also have a 24-hr emergency desk. More...

Reviewed on Google Maps

7 June 2018

Had to take my dog that had been attacked by a bulldog, they were so nice. We had to put her down because of the damages.

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7 June 2018

Fantastic Veterinary practice they really have compassion and kindness towards the animals that they care for highly recommend this practice.

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7 June 2018

Highly recommend, took me right in, very friendly, affordable

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