Thriveworks

Tried a family session with a counselor named Charlotte Williams. She could not have been any worse. She suggested the most irresponsible things, and was clueless on the topics being discussed (a family member with substance abuse issues). It was horrible. And, it was virtual and she was not alone. I could hear other people in the background including a baby that she ended up picking up on screen during the session. This is a violation of HIPPA laws. I filed a complaint with the licensing authority but of course the only response I got was that they did not take disciplinary action though there may have been an agreement with the provider for the provider to take additional training or make other adjustments, and that agreement - if it existed - is confidential. Thriveworks said they would fire her. They didn't. She still works there. They also refused to refund the money because they already billed insurance. LOL What a crock. More...

WORST PLACE ON PLANET EARTH! I was going to them for a little while because I loved my therapist but the actual company is such a scam. They would randomly charge my card and I would ask what the charge for was for and they had no reasoning behind it. My insurance was covering visits 100% yet they would still charge my copay. I stopped going to them over a year now but I am now starting to get threatening calls telling me that I have a balance of $115 and they will send me to collections if I dont pay it - I confirmed with my insurance company that they already paid for that visit in full. Yet Thriveworks is coming at me saying that i owe because of a duplicate charge which makes no sense because that would be on them for charging the insurance company for the visit twice? Anyways absolute shit show... what a shame. This company is supposed to be all about improving mental health when all they do is make it worse. This place should be shut down. More...

EVERYONE, please read before using their service. This company is a scam. The Doctors/therapists are not but the company is. They overcharged me and then I disputed with my credit card and paid the correct amount. They kept sending me text and emails saying I did not pay and threaten me that they will send me to collection agent. I reported them to BBB and waiting for them to resolve this for me. If you google them under complaints with BBB there are tons with similar situation as me. Please don't use them you will have more stress fighting with them to get your money back and give you bad credit if they report you. More...

I dropped out of TW after a few weeks. First,they ask you for your credit card to be on file, before you even get started. Then you sign a wavier giving them permission to charge your credit card any time. Second,they bill you before your insurance gets the bill. They charged me too much & they knew I was only responsible to pay for my 20% of the bill.Then they told me to contact my insurance company. Third, they billed me for 2 doctor visits when I didn’t even see the doctor. They charged me for a doctor visit just bc I didn’t fill out the forms. Watch out bc after your 30 day free trial (they didn’t tell me about the free trial until I told them I am not interested) they will charge you their membership fee. I go there to get treated for anxiety and they made it worse. I can say that my Psychiatrist-(Armeshia Lawrence)was very good and nice. I don’t want anything back from TW. I just paid my bill in full then I found someone else. It seems to me that TW is only out to get your money.😡😡😡 UPDATE!!! Today 11-1-2022 I received another bill from TR stating I have a balance of $30. I am going to contact BBB More...

DO NOT GIVE THEM YOUR CARD INFO. This place is a scam! I signed my daughter up in January so she could see a counselor while she was in virtual school and was feeling the stress of lockdown. They asked me for my card info to keep on file incase of a "no-show" for appointments as well as the monthly fee. She had 3 appointments every other week with the same woman, but decided she didn't vibe with the counselor. She (the counselor) asked my daughter the same preliminary questions and didn't seem to remember who she was every time they met so we figured it was useless and a waste of money to continue. Even with insurance, each session cost $90, which we paid at each visit. I cancelled her upcoming appointment over a week before the date of her next appointment. This was in February. Several months later, in June Thriveworks took $230 out of my account. Today, after not using their service for 8 months, they took $396 out of my bank account. I have called my bank to change my card info and started a chargeback. If you value your hard earned money, do not use this service!!! I wouldn't be surprised if the employees weren't even licensed. More...

Thriveworks is a scam. I had a handful of sessions with a therapist back in 2020, but then she had to leave the practice due to a family situation. .. I said goodbye and thought nothing of it.

TWO YEARS LATER I find out that I've been charged monthly the entire time on a card I don't check often... In that time, they've sent me no invoices, no receipts, no indication that they were charging me for anything. Their website shows no patient information, no booking or billing records... it doesn't even have my full name.

You can only cancel by calling them directly. They will only refund the last 2 months worth of payments.

I'm guessing they only started sending "receipts" last month because of new federal laws against surprise billing coming into effect. More...

HORRIBLE- not only do they never tell you that they will be charging you a HIGH monthly fee, but you also have to pay a ton of money for a therapist. Then when you find out you cancel, they still charge you even after they promised you they wouldn't charge you. Thank god I had this all in writing. I went to my bank and uploaded all the documents and proof and my bank believes me and what I was told. SCAMMY! Shameful. What is even worse, the directors of their company have no empathy or tact. In fact, they are downright rude and care more about themselves. Don't bother. Check your health care provider and see if they have teladoc, you can get free therapy that way. More...

Please do not use this service. after one session, it was determined that I was incorrectly referred to Thriveworks because they were out-of-network. I immediately cancelled BOTH my follow up appointments and the monthly membership. They have continued to charged ever since. I called twice and the last rep I spoke to last month assured me that she removed my credit card number and that I wouldn't charged again. Also, when I asked to be reimbursed for Feb and March, she insisted that the policy would only refund me for one month. It's not a coincidence that other reviews on here describe the similar experiences. This place is a fraud and please be careful when signing up for this service. More...

This is the worst company I've ever had the displeasure of working with. They charged me twice for an appointment and then ignored every email I sent to try to contact them about it, and kept charging me $99 for every visit even after confirming my copay would be $0 with insurance. This company is garbage, stay far away from them. More...

This place is a scam. They charge you a $39 monthly fee, even if you stop using their services unless you call them and specifically tell them not to. We weren't warned of this and they got away with it for 3 months before I finally got them to stop - and NO refunds! Read their Yelp reviews. Do NOT recommend. More...

Protip: “Thriveworks” Counseling Service operates on a reoccurring monthly billing cycle. Their business model is calculated to keep billing you a $39/mo “enrollment fee” until you make a point of calling them to cancel the subscription.

For some families, this is a ticking financial timebomb. In the case of my friend, she asked her troubled 20-something kid get into counseling & offered to pay. Her kid signs up for Thriveworks, has a few unsatisfying telemedicine calls, decides Thriveworks isn’t working, and stops making new appointments. Thriveworks, however, keeps on billing my friend monthly, as if her kid is still in counseling and still receiving a service in exchange for the reoccurring bill.

Six months later, Thriveworks refuses to reimburse all those unused months and their reoccurring billing. Welcome to the cynical world of the “subscription economy,” where companies like Thriveworks maximize profits by billing no matter whether they’re providing a service or not. I’m sure Thriveworks is thriving, but at whose cost? More...

Had a 1hr appointment slot, took 10 minutes on our first ever conversation to diagnose me with Bipolar when I came in with the World Health Organization adult-self-screener asking about ADHD. Was prescribed 2 bipolar medications (which I for sure did not take) and then a second appointment was scheduled without my consent. And had they diagnosed me with ADHD in 10 minutes, I also would have been concerned and not taken the meds because you cannot take 10 minutes to diagnose a person. I cancelled my membership and got contacted several times again as if I hadn't. Finally seemed like I had gotten off their list, but lo and behold I have been contacted again. As if I am still a client. I have reported them to BBB and plan to seek further legal action if they will not leave me alone. I am so afraid that somebody out there is living with a lazy diagnosis and taking meds that may well hurt them because Thriveworks is so unprofessional and does not seem to care at all about their clients. More...

I have been using your services for the last 7 months and have experienced the most infuriating billing and insurance process. I would like to begin this with how unresponsive and unhelpful your call center for billing is. On numerous occasions both me and my wife have been on hold for over 30 minutes before one of your representatives fumbles through our issue. BUT the issue that has brought the current fury of pissed off customers is that your company has billed and accepted money from my old insurance United Health Care for January sessions; that I switch to self pay (ask my therapist). And now you are refusing to refund United healthcare. And they are demanding I pay the funds (when I have already paid thriveworks). THAT IS INSURANCE FRAUD AND THEFT!!!! I demand you pay back the money you wrongfully accepted from United Health care. You have caused me mental distress and financial anxiety. I will never use your services again. I will never let my family or friends use you. You can see mine and my wife (Robin Andrews) notes that your billing representative has "taken " in the past for details. More...

Thriveworks originally asked me to call and make an appointment locally, they told me they all shared the same office, I live in Charlotte NC. They said the soonest they could get me in was the next week in Raleigh (3 hours away), they said I could switch back to Charlotte after. I allowed them to do an assessment for 35$. I then canceled the appointment as I found someone local. They continued to charge me for 4 months plus a cancellation fee. They refused to even refund any part of the funds they took, while I received absolutely no service.

Avoid at all cost. More...

I've been dealing with anxiety since childhood so I called Thriveworks to work on this. The minute I met Kimber I felt at ease. She is warm, knowledgeable, and really listens to what is going on with you. After one session of this special kind of trauma therapy she does I feel so much better! It's truly amazing. I can't recommend this counselor high enough. The staff at Thriveworks really work with you well too. Call them! More...

Reviewed on Yelp

I was having a few problems with dealing with relationships. I say few but I was really struggling. I was worried about going to counciling becuase I thought that it was just a never ending way to take my money.  I saw Greg Handel, and by the second session I had a few tools I could use to help deal with people. They weren't complicated but they worked for me. We were both in agreement that I don't need to keep coming but I could make an appointment when I need help. I would  recommend thriveworks to anyone! More...

Reviewed on Yelp

I have Dr. Pedersen and find our sessions very helpful. I will say the onboarding experience could be better. They try to call you to set up the appointment but don't answer if you call them back. It makes getting in touch very difficult. I finally just made an appointment with a random therapist and got lucky that she fit what I was looking for. The ideal thing would've been to schedule the call if they don't answer inbound calls. Working people can't always pick up calls midday.My therapist and the office environment are why I'm giving them 5-stars. They also take Aetna which is fantastic. More...

Reviewed on Yelp

If you want an unethical counselor, they're equipped with one I can recommend in particular.

Reviewed on Facebook

Kelly Pedersen is a godsend. I met her a year ago after finally convincing myself to go speak to someone about some recurring issues in my life. It's been quite a journey and Kelly has been there every week to hear about it. Her compassion, ability to level and even her sense of humor make it easier for me to really look at my issues with a different perspective. In fact, my voice of reason is in Kelly's voice. Also included in our sessions are great book recommendations and excerpts she hand picks herself that pertain to our session. She's incredible.The office is very modern and welcoming. There's coffee in the lobby :) Always a plus for us workaholic coffee buffs. And they have a charging station and wifi available as well. More...

Reviewed on Yelp

Very helpful organization. My experience has been positive.

Reviewed on Facebook

Although I no longer attend thriveworks, this is how I met my lovely therapist Susan. There was an issue with billing stuff but they sorted it out and give me a big apology and refund me the money, so it's a great place for anyone looking for a wonderful therapist. they also have great coffee!

Reviewed on Yelp

I cannot say enough good about this place. They honestly do strive to get you in to see a practitioner quickly. And the importance of being seen soon to someone who is at a bad psychological point cannot be understated. It can, literally, mean the difference between life and death. After years of no longer being able to trust mental health providers due to so much misdiagnosis I reached out to Thriveworks. I asked for a particular practitioner, and they had me in to see her the following day. Kristy's approach was welcoming, empathetic, friendly, and down-to-earth. She did not speak down to me as a patient, but she made a comfortable effort to connect from the beginning. Gaining my trust over several weeks she was able to start showing me some things no one ever took the time to extract. She found me at the precipice of a terrible situation and worked me back from the ledge. Her input to Zack, along with his personable and empathetic personality, finally got me on medications that actually have improved my situation more than I could have ever imagined. The combination of her therapy and the medications have me, for the first time in decades, recognizing a hope for the future. All I can say is if you are that person who has lost hope and feels as though you have no purpose, let the Thriveworks team have a chance to show you a you even you didn't know existed. Without hyperbole I can honestly say I owe my life going forward to Kristy and Zack. More...

Reviewed on Facebook

Lovely place. Best care. Recommend to anyone looking for a good group for managing anxiety and etc.

Reviewed on Facebook

Bonnie has truly been such an amazing therapist for me over the last several months. She has helped me work through some personal stuff and figure out a plan for my future. She offers life coaching and it is wonderful. I highly recommend going to see her!! More...

Reviewed on Yelp

I truly thank God that I found out about Thriveworks. I've been going for the past few months and I've benefited tremendously. My counselor is awesome. She is so caring and compassionate. It's like talking to a dear friend. I was at such a low point in my life. I was ready to give up. I didn't realize how much I had bottled up on the inside. She made me feel so comfortable and at ease. I was skeptical at first but making the decision to start was the best thing I could have done for myself. I feel so much better. I'd highly recommend Thriveworks. More...

Reviewed on Facebook

UPDATE: I had 2 people including Debbie reach out to me and were able to schedule an apt for next week! I appreciate the response and assistance regarding the scheduling process and was also apologized for the inconvenience. I understand that we are all human and make mistakes. It speaks volumes of their integrity for the owner to reach out to me personally and make sure my needs were met! Thank you Debbie and Illiana, I look forward to my continued relationship with Thriveworks and am optimistic for the future! I've been trying to reach them for several weeks, I've left numerous messages on their answering system and still haven't received a call back. I've tried finding another way to reach them such as online but that is only available to current patients. This is one of the few places on my insurance and I'm desperate to reach someone! Maybe if they read these reviews someone can call me back and give me a better way to reach a human! This is very frustrating for someone who is already struggling and desperately trying to find help!!! More...

Reviewed on Yelp

This place is great! Nice office, friendly people who are always eager to help. I've dealt with other places that take forever to respond, but Thriveworks is always quick!

Reviewed on Google Maps

I cannot say enough good things about this practice. I have been taking my child for almost a year now and the difference I've seen is unbelievable. Jenny has been a godsend for our family More...

Reviewed on Yelp

Kristen Grubbs is great! She takes the time to listen and she really cares about her clients. I highly recommend Kristen and Thriveworks

Reviewed on Facebook

This place is awesome and the staff is very friendly. I highly recommend seeing Zack, he is someone who is very knowledgeable and really breaks down your treatment options.

Reviewed on Facebook

I have been working with Courtney Hebdon for around two months and never realized how much counseling would help my stress level until now. ThriveWorks is a very calm, relaxing environment and Courtney is very good at her job. This is something I look forward to each week and I feel like I am missing out if I do not go. I definitely recommend ThriveWorks if you are considering going to counseling. I am confident that you will not regret it. More...

Reviewed on Google Maps

I have struggled with anxiety and depression my whole life and in the fall they become particularly overwhelming. I sought guidance and relief from Sarah at Thriveworks. Through our conversations, her support, and my self-reflection I was able to get a healthy handle on my negative thoughts. No matter what I shared, how much I cried, or how vulnerable I became she never judged me. I would recommend Thriveworks, specifically Sarah, to anyone in need of a permanent shift in the way they think about themselves. More...

Reviewed on Google Maps

This is my favorite place for mental health. I feel like I'm very well taken care of, my voice is heard when it comes to my own treatment and my doctors are incredibly kind and friendly! Only wish I could give more stars for such an important service. More...

Reviewed on Google Maps

What I love about Thriveworks is the autonomy! I love that I get to practice, and not worry about insurance/billing, the office/building maintenance, or managing phones and scheduling! My new, sunny, spacious office is loved by kids, couples and adults alike! More...

Reviewed on Indeed.com

I cannot say enough great things about Susan Wills! I was recommended to her directly from another client who is a friend that had used her services for pre-marriage counseling and raved about her skills and temperament.  Having never been under a therapists care, I was nervous and didn't know what to expect.  My marriage was failing and I needed help. Susan was so disarming and has been a person my wife and I both look forward to seeing each week. We are into our third month and I can comfortably say that I would not be succesful today without her.  She has taught me the skills to mitigate the challenges of marriage,  helped me discover the roots to my own personality and feelings,  and emplored me to grow the backbone I never had before. Today I'm a better business owner, father, and most importantly husband for everything I've learned. Thank you so much for everything! More...

Reviewed on Yelp

my therapist lindsay is kind and understanding and very fun to be around. their phone service is prompt and efficient. i don't write yelp reviews, but after seeing that thriveworks pops up on google with a one star rating due to one unhappy person, i couldn't let it slide. thank you lindsay and thank you thriveworks for genuinely helping me. More...

Reviewed on Yelp

There is a free-flowing environment where you can operate fairly independently within the company expectations. It’s also a growing brand all over the country. There is a great support, billing and credentialing team to help you along the way! More...

Reviewed on Indeed.com

Love Thriveworks!!!I have been working with the company since 2014. The pay is consistent and the work fulfills me. Management is a great group of people who do not micromanage.

Reviewed on Indeed.com

I have enjoyed the flexibility with work life balance and determining my schedule. The culture of the work environment is friendly, supportive and professional. I have been challenged professionally and have enjoyed being acknowledged for the skills and knowledge I have to share. After running a private practice I have learned to appreciate all the "back office" work which is taken care of her at Thriveworks allowing me more time to focus on working with clients. More...

Reviewed on Indeed.com

This has been my ideal job as a therapist - I don't have to deal with insurance or billing! All I do is see clients and write clinical notes. My colleagues are wonderful, and although you have to meet a certain requirement of billable hours to get health insurance, I personally have the freedom and flexibility to work as little or as much as I want. It's great! More...

Reviewed on Indeed.com

Not everybody has the time, energy, or skill set to sit down and figure out the intricacies of dealing with insurance companies. If you want a turn-key experience, of being able to have someone help you get on insurance panels, doing billing, have an office already prepared for you, and being able to walk in and do the thing you do, then Thriveworks is a great place to get started. More...

Reviewed on Indeed.com

Great place to work if you are self motivated. You set your schedule and are responsible for your own income. Have enjoyed my co workers. Less intimate work environment have not met all the people since we work different schedules. Best part of job is not being micromanaged. More...

Reviewed on Indeed.com

Management provides consultation and is very helpful. Very positive work culture. CEO of the corporate office is great, tries hard to fix any problems.

Reviewed on Indeed.com

A typical day at work for me starts at 9am seeing clients. I see clients until 5pm, and I am able to take a lunch break mid-day or at other times if needed. I am able to set my own hours, so I have the work and home life balance I need at this stage in my life. Thriveworks respects this and therefore I am glad to be their employee. More...

Reviewed on Indeed.com

Thriveworks Buffalo is a fantastic place to work. Management truly want their counselors to succeed in private practice. They do whatever they can to help their counselors in any way possible, both administratively and clinically. Counselors need only worry about providing clinical services to their clients, as management takes care of everything else that comes with private practice. Other counselors in the office are very friendly and willing to offer advice or share their professional, clinical knowledge to colleagues if it is requested. Truth be told, however, counselors don't see each other much, as they are busy with their clients and may only see their coworkers in the common areas between clients. This is fine, because counselors are there to see our clients. Management does a great job scheduling new clients. Counselors are expected to keep up their caseload by doing excellent work with clients, which keeps them coming back repeatedly. The office is beautiful, modern, and clean. All in all, if you are a counselor, it is a great place to practice. More...

Reviewed on Indeed.com