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The UpScale Tail, Pet Grooming Salon, Naperville, IL logo
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The UpScale Tail, Pet Grooming Salon, Naperville, IL

Naperville, Illinois, Dupage

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About

Welcome to the award winning, The UpScale Tail, Pet Grooming Salon!
We specialize in grooming fearful pets, puppies, cats, conformation show dogs, rustic coats, senior pets, special needs pets, all rare breeds and more! And, our highly trained Pet Stylists are CPR & Pet Tech First Aid Certified.

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Reviews (89)

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5/5

89 customer reviews

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17 August 2020

When I need to be in the Chicago area I take my dog Muffy to the UpScale Tail for her dry , itchy skin issues. Feel better having them treat her skin than having her on meds.
Great staff.

15 August 2020

Meticulous salon and all of the groomers are amazing and very caring. My pets feel so loved and safe being there and they get happy feet when I mention that it's their grooming spa day.

24 July 2019

Went here for the first time with two dogs and was very impressed. First of all, when I called, the lady I spoke to was super flexible and accommodating! When we got there, our groomer, Rachel, came out and greeted us, even getting down on the ground with the dogs. She was super friendly and asked questions in order to make sure she understood what I wanted done with my dogs. She was thorough and kind. The dogs looked and smelled great! Thank you, Rachel, for such a wonderful experience. We will definitely be back! More...

Reviewed on Yelp

3 July 2019

Nothing but professionals here! We love taking our Roger here! He is usually a very nervous dog, but still manages to wag his tail when he sees his groomers! Highly recommend and they are worth the price. You get what you pay for here... excellence. More...

Reviewed on Yelp

7 June 2019

Kaya is awesome! You can tell she really cares about your dog and making sure you have a good experience. They did such an amazing job on my dogs cut, my only regret is I didn't find this place sooner! We will definitely be back. Excellent customer service and care for the animals. Thank you! More...

Reviewed on Yelp

25 May 2019

They always do such a great job.

Reviewed on Google Maps

23 May 2019

First time taking my new puppy to a groomer. The staff was super friendly and helpful. They explained the services and recommendations for the breed. I felt comfortable leaving my pup in their care. Would highly recommend! More...

Reviewed on Yelp

29 April 2019

I’ve been coming here for five years with my two precious fur babies. I don’t look for any perks special attention or freebies. Realistically I pay for a service and I expect nothing more or less. OH but let me count the ways why I return time & time again. 1) Excellent customer service2) Rachel & Eliza are perfectionists.3) Loving Kind and passionate staff.4) No cancellations5) Questions & concerns are addressed quickly.6) They give you a heads up about pickup time.7) One of a kind emergency accommodations8) Store policy on every email. No surprises 9) Text message appointment confirmations.10) Calm and serene environment with diffuser going soon as you walk in. And finally you can trust them not to harm or stress out your love one. These are the things I have encountered over the years at Upscale Tail. More...

Reviewed on Google Maps

29 April 2019

Eliza is just wonderful. She does great things with my dog!

Reviewed on Google Maps

29 April 2019

They are awesome! The staff is super amazing and they were really sweet to my poor scared pup. He came out looking great! I am thrilled with the service and pricing.

Reviewed on Google Maps

25 April 2019

We've been grooming our shichon at Upscale Tail for almost 4 years, they do a fantastic job. We've used 5 or 6 different groomers here, all are equally good.

Reviewed on Yelp

29 January 2019

I bring my poodles here and I'm always pleased with the groom highly recommended!

Reviewed on Google Maps

31 October 2018

Thank you to Kaya for doing such a great job with my dog, Fluffy! I have a 65lb golden/collie mix who gets very anxious, and they did a great job with him. Prices are reasonable especially for the quality of the work. Highly recommend and will go back. Fluffy looks so handsome and smells great! More...

Reviewed on Google Maps

1 October 2018

These guys are the best! They love dogs and treat them like their very own! My dog looks amazing after he is finished--especially yesterday he was perfect!

Reviewed on Google Maps

3 July 2018

Caring, friendly, fair priced. Their rules and regulations are truly in the best interest of the dogs. They are honest with you when discussing the groom you want your dog to have and they really know their stuff. Once we saw the owner out at an event and she recognized our dog! They have a special touch. We wouldn’t take our pup anywhere else. More...

Reviewed on Google Maps

25 June 2018

I've been taking my dogs here to get their nails filed for some time now. The staff is very friendly and professional. They are very patient with dogs that are very anxious, and I have one of those! My dog is very vocal and gets stressed out anywhere we go. The staff understands her and makes her feel safe as well as comfortable while she is getting her "pawdicure"! No appointment needed for a nail/pad trim either! More...

Reviewed on Yelp

7 April 2018

They've done an amazing job with my two dogs. Highly recommend this place to my friends and family; Its a little more than the retail chains but completely worth it for the care your pets get! And you are supporting a local business.

After speaking to Kendra, she explained that they were having issues with their communications line that affected her business. Changing my review back to 5 stars.
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Reviewed on Google Maps

6 April 2018

I have two maltipoos, Peanut and Budder, they are members of our family that I love almost as much as my kids (crazy- I know). I did a lot of research looking for a groomer when I first got them and was so relieved when I found The Upscale Tail. I would never take them anywhere else. The entire grooming team is so caring and talented- my dogs come home from their grooming appointments happy, smelling wonderful, and looking very handsome. More...

Reviewed on Yelp

7 March 2018

Friendly. Would go extra to please a customer. My fourleg came out shining like supernova

Reviewed on Google Maps

4 March 2018

I was dog-watching a 13 year old toy poodle named Biscuit and decided to spoil him before his owners returned for him. Brought him here where he got the works - pawdicure, teeth brushing, wash and cut, and a green mohawk for some creativity! They did a wonderful job and cost was actually pretty similar to the deluxe packages at petsmart. All the stylists knew their regular customers and pets by name and it was a very welcoming atmosphere. Biscuit seemed to like it more than Petsmart. =) He came out looking fluffy with fabulous paws, and it was nice to find a place to be able to do some creative stuff like colored fur and mohawk. Would highly recommend! More...

Reviewed on Yelp

20 February 2018

Only place I can taken my insane, neurotic dogs to get groomed. They are doing the Lord's work dealing with my dogs. Only place that will ❤

Reviewed on Google Maps

29 January 2018

We have a 170lb Great Dane that hates getting his nails cut. He has caused quite a stir whenever we go in there. He bends the pole his leash is attached to all the way to the ground. He fights tooth and nail to get away. But every time, they stick it out and get his nails done. We also bring our long-haired, black cat (who is much better-behaved) in to get her hair trimmed and she always comes back looking great. Friendly staff, reasonable prices, very accommodating. More...

Reviewed on Yelp

27 January 2018

The Upscale Tail is hands down the best groomer I have ever taken my sweet little pup to. They are also the only groomer I’ve ever been loyal to. After our first visit, I knew we’d finally found our place. This was after years of trying other groomers. The groomers are extremely sweet and attentive with my pup, and they do an amazing job. She is so soft in between visits and smells beautiful. I love being in there because of how friendly, yet professional everyone is...the girls at the front desk, the groomers and the owner. My pup has always been very nervous going to get groomed, but at the Upscale Tail she gets is so happy she even jumps up on the counter! More...

Reviewed on Google Maps

26 December 2017

Always wonderful

Reviewed on Google Maps

20 June 2017

Very accommodating with my schedule. Skippy loves it!!!

Reviewed on Google Maps

13 June 2017

When Formosa closed abruptly because of the owners health reasons I had to find somewhere for my mini schnauzer to get groomed. I don't put a price on quality, in fact for the service that is rendered here I would gladly pay more. My dog is usually EXTREMELY anxious. They go out of there way to make sure that he has the first appointment of the day and he comes out looking in show dog condition. They go over services and how he has been each time and we are there we go over new things he may or may not benefit from. I pick him up and the dog sleeps like a baby for the rest of the day with the cutest bow tie. Amanda is a top notch groomer taking exceptional pride in her skill. More...

Reviewed on Yelp

8 June 2017

This place is amazing. In fact, amazing doesn't feel like strong enough of a word. Everyone here cares about what they do, and the pets they see. I am a very nervous person, and leaving my pet at a groomer used to leave me worried for hours until I could pick them up. Not here. I am able to drop my dog off with ease knowing she's in good hands. My dog is also blind, and they do a great job of making her comfortable. As far as the price goes, they are giving my dog a haircut, manicure, pedicure and even expressing her anal glands. I know my haircut, manicure and pedicure is more than double what they charge...and I don't nip at my hairdresser or pee on her :) In all honestly, I feel happy to have found them. I trust them, and my dog is comfortable here.  They are very nice, and the facility is modern and clean. As a huge animal rescue advocate, I also appreciate all they do for animal rescue, and how they promote rescue events. More...

Reviewed on Yelp

11 May 2017

I was really nervous about taking my chug to get his nails clipped... I adopted him under a year ago and he's more often than not aggressive towards people he doesn't know. I took him to The Upscale Tail after reading some of the other reviews and I was amazed. Not only was the staff super understanding and respectful but they have helped me work through it and socialize him. They put me at ease and it was awesome seeing how well Bruce responded to them after only the first minute or so. Bruce has loved his couple of meet and greets (because treats duh) AND he even let Kendra trim his nails his first time meeting her. His behavior leaves me shocked and inspired to see his potential, that I would not have expected was in the cards for him without the help of these wonderful caring ladies. So far Bruce has met Rosa, Kendra, and Danielle and he can't wait to make more friends! More...

Reviewed on Yelp

25 April 2017

By far the best groomers I've taken my Pomeranian to. Kendra who owns and grooms my dog Hoku has been doing a great job to get Hoku looking beautiful and smelling so nice. She is also an award winning groomer. I've tried 5 different groomers that weren't what I preferred. They still are good groomers as far as I know, just not for Hoku. Upscale Groomers keeps their shop very clean!  We are a pet therapy team at Edwards hospital and are required to have our dogs bathed at least 24 hour before visiting patients. Everyone comments on Hokus shiny fur and beautiful cut   They love her smell which is not overwhelming for patients. I highly recommend them!! More...

Reviewed on Yelp

21 April 2017

I think this place is either locally or nationally recognized. Went to a place a few weeks prior that was nice to my dog but did not know how to groom a Newfy. They recognized her, her special grooming needs, and appreciated her idiotic personality. Be prepared to pay a little extra for getting a lot extra for your dog. Its like paying 120% of a normal grooming rate and getting about 300% of the job so its very worth it if you have a special dog. More...

Reviewed on Yelp

21 March 2017

My first review for yelp. Want to say something for their nice work.I'm a little allergic with my cat's hair so thinking about taking him to haircut. I lived in Westmont, however nearby Petsmart & pet plus didn't have cat grooming. Feel sad and reserved for Upscale Tail which  was 2 0 min driving from my house.I came at the right time and their are very nice to confirm all the information (pronunciation) for Qiuqiu. They told me will call me back in 4-5 hours and they finished grooming for only 3 hours.My cat looks "pretty" and clean with haircut, shower and nail cut. Much better than my expectation! Will be back and recommend to my friends! More...

Reviewed on Yelp

13 March 2017

Danielle is fantastic with my shichon. I've been coming here for over a year to have my shichon's haircut and the services are always consistent.

Reviewed on Yelp

8 February 2017

Still a fan. They do a great job with our two dogs. They groomed our brand new rescue 2 weeks after we got her without us knowing exactly how she would react (she came from an abuse/negligent situation). Their confidence in being able to navigate a potentially stressful situation for my new fur-baby was quite reassuring. Come to find out Luna was a breeze which is great since we already know our golden mix is not! I knocked down a star because I was informed that they thought my golden and a yeast infection and that she refused to stand up during her grooming. I have no issue with being informed of these things and I do appreciate the concern about potential yeast infections (Lilly has suffered allergies and extreme yeast infections along time). I was skeptical that she had a yeast infection because I check her entire body almost everyday, but I did take her to the vet anyway because there were some other issues that needed to be discussed with the vet anyway. In the end, there was no yeast infection. On the second issue, I was bothered that I was just told "she wouldn't stand up during grooming", but I got nothing more than this. She is 8 years old, has always had issues with people touching her butt, legs and feet. She has been groomed 2-3 times a year since summer 2015 here and I thought her issues were known/written on her little information card. I am just disappointed that no further communication on why I was being given this information was done. They had a lot of people there to pick up dogs and the lady checking me out (who I don't think was even the lady that groomed Lilly as someone yelled out-- "read the notes to Lilly's mom") seemed rushed and this made it uncomfortable for me to continue asking questions. All in all, I will continue bringing both of my dogs to this establishment even though they are now far away from us. They continue to be the ONLY dog groomers that will take the time with a fearful dog. More...

Reviewed on Yelp

27 January 2017

We took our dog here for the first time yesterday. Let me start off by saying one of the best experiences I have had with my pup at a groomer. I loved that the groomer came out to discuss what I wanted done. Then when we came to pick him up it was apparent that he really loved the groomer. It's a great feeling to hear that the groomer loves your dog. I also loved that they let him run around and get belly rubs from everyone. It's comforting knowing when I bring my dog here he is being loved just as much at home. He also looks adorable! We will be bringing our other dog back on Friday! lol Update: second visit with our other dog! Another happy dog! Finally found a groomer that we are very pleased with overall a great experience yet again! More...

Reviewed on Yelp

26 January 2017

They do a very good job, so I definitely recommend trying them.There is only 1 thing that you should know, which bothered me a bit.  I dropped my dogs off an hour early and they said they were going to charge me $10 per dog per hour.I was pretty upset, but I really didn't know.  They ended up not charging me, but it's important for you to know.Otherwise they have a lot of groomers and grooming tables.  They seem clean, and nice. More...

Reviewed on Yelp

21 January 2017

Brought my mini goldendoodle in for her first ever grooming session. I was worried her straight her would become very "poodley" after grooming her. The stylist, Aimee was wonderful and kept her hair long and made her look and smell great! Thank you for your patience and understanding. Highly recommended! More...

Reviewed on Yelp

21 January 2017

This was my first time at The Upscale Tail- and I will definitely be coming back! The staff was so friendly and made my pup, Lucy feel so loved with their gentleness and sweet compliments. Such a good feeling when your furbaby is in good hands.  You can see the passion that the staff have for animals. :) More...

Reviewed on Yelp

31 December 2016

By far the best groomer for my Pomeranian. I've been to several other groomers and while they were okay I still wasn't satisfied. Finally decided to try Upscale Tail and I'm so happy that my search is over!  Kendra grooms my Pom named Hoku every two weeks.She gets her bath,fur groomed, nails filed,ears and teeth cleaned sometimes their spa treatments they offer. We are pet therapy team at Edwards Hospital and all dogs need to be groomed at least 24 hours before our shift. Everyone always comments on how beautiful and how nice she smells!! By the way, Pomeranians are known for shedding lots of fur and Hoku has very little fur if any coming out. No joke!! I highly recommend Upscale Tail to everyone!! More...

Reviewed on Yelp

20 December 2016

I brought my dogs here for a nail trim a few months ago and was completely blown away by the customer service. One of my dogs can be a little fearful, and is especially unhappy when it comes to having his nails trimmed. They were AMAZING. They let him calm down in their little lobby area before bringing him back, and soothed him the whole time. He came out wagging his tail! His brother is a bit more confident, but they took equally great care of him, too. They chatted with us as I nervously awaited their return, and treated everyone who walked through the door like an old friend. Upon reviewing their fun list of "spa" type treatments for dogs, im eager to return to have my dogs pampered. They're great! More...

Reviewed on Yelp

14 December 2016

So glad I found Upscale Tail. I was taking my cat Ozzie to a place and they closed. I took him for a sanitary trim and he was matted on his back because his hair is so long and he wouldn't let me brush him so Daniele did a lions cut on him. He looks great and he loves it!  When I got home he ran around like a kitten. I will be taking him there from now on. So grateful that Daniele could groom him today. Customer for life!!! More...

Reviewed on Yelp

23 November 2016

Just had first ever visit with our little havanese puppy They did awesome job with grooming. He looks gorgeous and smells beautifully. And staff is so nice and energized. Awesome! More...

Reviewed on Google Maps

14 November 2016

Last minute I needed to find a place for my dog. She needed a bath since she rolled (again!!) in Fox pee. Yep! Good old Golden doodle has done it again. Not sure why dogs do this but they do! Anyways, I called and made an appointment. Talked to Birdie! She was very nice to talked to and she was able to fit me in the day I called. I didn't want a full groom. Just a bath and brush out to get rid of this horrible smell. It smells like skunk and burnt rubber. Just in case you never smelled fox pee ever.. instead of my neighbor being on top of my yard, there is a creek that separates our yards. I brought my Golden doodle in. Birdie took my information and then took Lucy, my Golden-doodle. She let me know how long it was going to be. I was okay with 3-4 hours. I was just thankful that they fit me in on such short notice. Birdie & the groomer (sorry, forgot her name!) was very helpful in helping me out. Lucy has food and environmental allergies. They asked me if it was okay to try one of their shampoo mixes to help get out the smell. I said it was fine. When I picked up Lucy she smelled wonderful and she looked great. I do recommend the UpScale Tail to anyone. Very professional, great job on the dog baths, friendly and pricing was pretty good. I will for sure be bringing in Lucy for another bath.. a groom in the future.. and a paw spa day for Lucy as well. More...

Reviewed on Yelp

30 September 2016

My dog has been here 4 times now and she always comes out happy, looking good, and smelling great. I definitely would recommend the blueberry bubble bath because she smells way better when they use that over the standard stuff. All dog stylists have done a great job but I especially like how Charlie trims and feathers the fur on the back legs on my golden. Will continue coming here! More...

Reviewed on Yelp

21 September 2016

They make the Aussies look amazing and are the only grooming place that will work woth them because the Aussies are crazy and neurotic. I was told they specialize in crazy dogs and their work is amazing. While the dogs aren't happy getting groomed I know deep down inside they love it. One tip is book an appointment asap because this place is so popular sometimes there is a wait. No wait for nails though which is great. More...

Reviewed on Yelp

17 August 2016

There are few groomers better than Sara at the Upscale Tail.  She has been grooming my dogs for years and I the utmost faith in her abilities and the professionalism of the shop itself.

Reviewed on Yelp