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The UPS Store

Black Mountain, North Carolina

(17)

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Reviews (17)

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5/5

17 customer reviews

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28 October 2019

We needed some notary services and overnight shipping. Linette was really helpful and thorough. The pricing was great also. Samantha took great care of us as well. They even saved us money on the shipping. Just another reason we love coming to Black Mountain. Thanks again for your help today. More...

Reviewed on Google Maps

8 August 2018

They go out of the way for their customers. Great place for small business owners.

Reviewed on Google Maps

8 June 2018

Very friendly staff, definitely went above and beyond the average customer service. Highly recommend using this store for any shipping, packing or printing you might need done. Wish more stores were like this.

Reviewed on Google Maps

27 April 2018

I stop by the front door 4 minutes before closing time expecting to be told to come back the next day during business hours BUT, was pleasantly surprised when Mike answered  my questions and took the time to print my documents. Big scored on customer service. Thank You UPS store in Leland. Thank you Mike for your invaluable help. More...

Reviewed on Yelp

27 March 2018

Very friendly staff, definitely went above and beyond the average customer service. Highly recommend using this store for any shipping, packing or printing you might need done. Wish more stores were like this.

Reviewed on Google Maps

22 June 2017

Amazing customer service, the printer manager Ryland was very helpful and very knowledgable about all my questions. Will definitely be going back to this one!

Reviewed on Google Maps

8 June 2017

Amazing customer service, very friendly and helpful.

Reviewed on Google Maps

8 June 2017

Excellent customer service is unfortunately rare these days, but this UPS branch has just that. Every time I have gone in, someone is there to greet me and help me through the process. I am so appreciative.

Reviewed on Google Maps

11 May 2017

So when my (now) daughter-in-law's wedding flowers were held up in transit, Myesha came to my rescue!  The UPS customer service line doesn't easily allow you to connect with a human being, but Myesha was persistent and finally she reached a manager at the 23rd Street Hub!  Not only did Ms. Sylvia locate the flowers, she allowed the groom's father to pick them up AND she opened the box (with our permission of course) to insure that the flowers were intact (the box was also broken).  And all of this happened within 4 hours of our departure to the wedding location.  Myesha saved the wedding!   Thank you, thank you, thank you! More...

Reviewed on Yelp

22 April 2017

Kate at this store was extremely helpful and pleasant when I needed assistance- I was very impressed with her skills

Reviewed on Yelp

21 April 2017

Excellent customer service is unfortunately rare these days, but this UPS branch has just that. Every time I have gone in, someone is there to greet me and help me through the process. I am so appreciative.

Reviewed on Google Maps

31 March 2017

Always very helpful. Super nice staff.

Reviewed on Google Maps

20 March 2017

Really nice people. Superior service

Reviewed on Google Maps

10 June 2016

These folks are wonderful.
ALWAYS above expectations. they surprise me with solutions to my problems.

I want to be like them!

Reviewed on Google Maps

17 March 2015

I used the UPS Store to ship uniquely shaped packages. For Christmas one year we bought my dad a few bottles of olive oil and left them. After the holidays, I went to the UPS Store only with the two bottles. The employees were quick and helpful. She safely packaged the goods, printed off the label, and placed it for pick up. I was in and out in less than 20 minutes. More...

Reviewed on Google Maps

5 April 2014

Need to fax?   I got rid of my fax machine in 1996!   They have there.  The staff is great too.  Plus all the shipping and great cards.  It does get crowded near closing and their hours are OK but a bit odd.  But everything else is great More...

Reviewed on Yelp

2 December 2013

This UPS store is a hidden gem in Leland.  Its located right by the Harris Teeter for those new to town as I am.  The owner, Luther, is honest and a real businessmen as well as a caring human being.  I was shipping a package to England and he explained to me that he would be more expensive and I could go to the Post office but he would be happy to box it up for me.  I asked him if he could guarantee my package would arrive and he said yes (and with amazingly accurate tracking online!)  Something the Post office cannot do shipping overseas FYI - take it from the girl who's got about 5 packages floating around out there.  My package arrived on time, in beautiful condition and I thank Luther and his store for that.  From now on, no matter where I ship, I will go to this store and use Luther's services. Plus - while you wait, you get the added bonus of looking at lovely candles and cards!  how can you go wrong with that :)Just for the pricing reference as I'm sure most would want to know - the box was about 2 feet wide, 1 1/2 foot deep and the contents in it were quite heavy and the price was $200 to ship.  at the postal office the pricing would have been 75$.  the Postal office will give you insurance but you can't track it accurately.  I have experienced this the hard way shipping to Norway - that package got returned twice, and the 3rd time *each time I paid $40 to ship it yet again) it took 5 weeks to arrive and it arrived open and the contents empty.  So in the end, I paid more than I would have and it took almost 3 months in all to ship a bottle of perfume and some various items to my colleague.. Therefore, regarding the UPS store, I was and will remain to be more than willing to pay the extra money to know that the contents of the package will reach its intended audience - and in one piece. More...

Reviewed on Yelp