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The Nantucket Hotel

Katama, Massachusetts

(452)
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Reviews (452)

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5/5

452 customer reviews

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24 December 2019

Wonderful experience at the Nantucket Hotel. Friendly service and great 3 course meal to celebrate Christmas Eve.

Reviewed on Opentable

23 December 2019

My niece was just married in Nantucket. We all stayed at The Nantucket Hotel. Her welcome party,reception and breakfast took place there. I cannot say enough great things from the moment of we got off the ferry (the shuttle was waiting) til we left 3 days later. They extended our checkout time and delivered our luggage to the ferry. Outstanding!!!! Everyone is was very attentive to all of our needs. The rooms are lovely and immaculate . Transportation was provided to and from the church as an added bonus. They even took the two children in our group for a ride on an antique fire truck..||||I wish I could remember everyone's name but they were all fabulous.||||I hope to return as it was a great experience||||||||T More...

Reviewed on Google Maps

16 December 2019

This was our second stay at The Nantucket Hotel (10 Oct 2016 review) and we experienced the same wonderful hospitality from everyone on the hotel staff. We have to call out Guest Service & Front Desk Manager, Greg Knapp, for his amazing help. Our airline lost our luggage and it was unknown if/when it would arrive before the airport closed at 8pm. Greg volunteered to make the round trip to the airport to claim our luggage so that we could make our dinner reservations with friends. It also saved us from having to shop for contact lens solutions, etc at that time of night. Thank you Greg for making it much easier for us. We appreciated it.||||The hotel is an ideal location for walking to Christmas Stroll events and activities (Christmas Tree Festival and Santa's visit at the Whaling Museum); Christmas house tours, restaurants and shops. But that said - when it was raining on Saturday evening Greg and Bryan volunteered to drive us to our dinner reservation in town which was much appreciated after a full day of walking. When you do return to the hotel throughout Stroll weekend, the front porch is a fun spot with entertainment, a bartender serving hot and cold drinks, fire pits and blankets. Couples and families with kids were gathered singing songs.||We enjoyed our room (24) a one bedroom suite with a sitting area, table and kitchenette with plenty of storage, novels in the bookcase, throws and bath products. A wonderful touch from the hotel is a fully stocked gift wrap station in the common area of our hotel floor. I saw different groups gathered with mugs of hot chocolate wrapping up their gifts. ||We took advantage of the Sports club and massage team who were great. The outdoor hot tub was open as well as the outdoor swimming pool for those courageous souls! Again, the hotel is an ideal location - as a runner - I ran to Brant Point Lighthouse down the beach and thru town. ||||Christmas Stroll is fun Nantucket weekend not to be missed! More...

Reviewed on Google Maps

16 December 2019

We have been coming to Nantucket for several years and have always stayed at a hotel down the street. We have been in the hotel but have never stayed here until this past weekend for Christmas Stroll. We absolutely loved everything about the hotel. The rooms are immaculate and are nautically themed. Also very spacious.|What we liked the most was the attentive staff. They were so friendly and willing to help in anyway. We were particularly impressed with Greg at the front desk.He did everything from check us in, provided transportation, and even got us a cocktail at the bar when the restaurant was very busy.|We will definitely be back, hopefully in the spring. Thank you for a great fun filled weekend! | More...

Reviewed on Google Maps

16 December 2019

The owner of the Nantucket Hotel & Resort was Spot on when it came to staffing the Hotel. Being greeted by Jamie, Fulha, and Carlos brings a happy smile to our faces. If we need anything else we can also count on Melisa and Alisa. Bryan, Tazio and others are always there to drive us where we need to go. The dining room staff are just as great. Wayne and Frederick made sure we got fresh coffee and enough food when we enjoyed our meals. It was also great to shop the Boutique and buy a remembrance of our wonderful stay. (Actually, I buy several items each time). We come have been coming to Nantucket for many years and come to The Nantucket Inn and Resort because everyone makes us feel like part of their family. More...

Reviewed on Google Maps

16 December 2019

We (4 girl friends )have been staying at the Nantucket hotel for many years. The front desk ,(Mel, Carlos , Fulya and the all the staff are wonderful. They make us feel like we are part of the family. Accommodations are 5 star!!we love everything about the resort More...

Reviewed on Google Maps

16 December 2019

Absolutely the most immaculate property I've ever been too staff is friendly and engaging the restaurant Breeze has top notch food.

Reviewed on Google Maps

7 December 2019

Nantucket stroll

Reviewed on Opentable

7 December 2019

Service is very nice, only good things to say about this beautiful Hotel.

Reviewed on Facebook

1 December 2019

Nous avons très bien dîner Le lieu est très beau et reposantParfait pour un dîner en amoureux

Reviewed on Opentable

30 November 2019

We are a local non-profit Education Center who visited The Nantucket Hotel & Resort over the weekend with over 30 children and about 15 adults (teachers, chaperons, parents). We had an incredibly fun stay, which went in a very smooth and pleasant manner.|At check-in time, we were greeted by the Hotel team and sent out to our rooms, which, according to adults, children, and myself, were the most beautiful and comfortable hotel rooms we have stayed in. They were spacious, very well furnished and decorated. They were spotless clean!|Fulya Castrello, Hotel Retail Manager, and Carlos, Assistant GM, were very enthusiastic about the idea of us bringing our students to The Hotel for a weekend workshop and a sleepover. They have directed me to Rachel Dodson, the Event Planning Manager of The Nantucket Hotel and its sister resort in Martha’s Vineyard. She was extremely helpful and pleasant to work with during the organizing of the event and made sure that everything and everyone were ready for our arrival. |We rented a 1-bedroom suite, a 2-bedroom suite, and a 3-bedroom suite, as well as few queen bedrooms. The suites had an amazing homey feeling, supplied with a kitchen with all amenities and space that can easily accommodate whole families or a group of friends. |During our stay, the whole team of the Hotel was taking great care of us. |Rosa, the Restaurant and Ballroom Supervisor, was constantly making sure that we had everything we needed and that the children were feeling well and entertained. She, along with Danny, Food and Beverage Manager, always made sure that the Ballroom, which we had rented for the weekend, was in order, to accommodate our group’s needs. We were able to use the ballroom for everything a school organization could dream for - from regular school work, rehearsals for upcoming events, to yoga practice, play time, movie and story telling nights. She also made sure that we had an amazing dinner on Saturday night when all students and adults were at the Breeze Restaurant. We had outstanding service and meals, exactly as planned and expected.|Jamie Holmes, General Manager of the Hotel, along with Greg Knapp, the Guest Service and Front Desk Manager, made sure that all of our scheduled activities, such as s’mores evening by the fire-pit, a ride on the Hotel’s favorite firetruck (this ride was so much fun!), were well organized and on time. Our students wanted to plant some daffodils for the upcoming Daffodil Festival in the Spring, and The Nantucket Hotel were very kind to meet us with their gardener Westin who helped our students plant daffodils in front of the Hotel. He was very kind and helped all kids to plant their daffodil. The kids loved this activity and can’t wait to see their flowers in the spring.|Deb and Jonathan who are running the Hotel’s Fitness Club and Kid’s Club were very kind and helpful making sure that our group had a great time using these facilities, which were very well equipped, very comfortable to use, and also very neat and clean.|Our Organization was very kindly welcomed and taken care of at The Nantucket Hotel & Resort! I have personally always had a great respect for the Hotel, as they have always been very present and involved with the Nantucket Community. This was the first time I worked with them in organizing such a big weekend, involving a lot of different activities and accommodating so many children and adults of different ages. It all went exactly as planned, stress free and we all had a great time, which we will definitely remember!|Thank you to the whole team of The Nantucket Hotel & Resort, The Breeze Restaurant, The Nantucket Club, for excellent service and for supporting our Education Center! More...

Reviewed on Google Maps

30 November 2019

Carlos and his staff did everything they could to make our holiday week extraordinary. When we arrived on the ferry, a kind gentleman picked us up and brought us to to the resort where our room was ready at 10am (even though check in was at 3:00 pm). The room was lovely -- clean and full of goodies like plush robes and slippers, afghans for watching TV, a fully stocked kitchenette, very large bathroom, and even a shelf of books. Soon after we arrived, a young man knocked on the door with surprise champagne on ice and an anniversary card for us! ||||The hotel is well maintained, spotlessly clean, and beautifully decorated. We enjoyed the pool table, DVD library, and desserts on the porch next to the gas fireplace. Umbrellas were provided for rainy afternoons and the concierge was knowledgeable and friendly. Each staff member went above and far beyond our expectations. ||||Everything was within walking distance of the hotel which made it easy to get around. Although we were there on the off season, there was plenty to do and see, all without the summer crowds!||||I have reviewed the hotel restaurant separately, but it too was outstanding and highly recommended. More...

Reviewed on Google Maps

30 November 2019

We stayed in Room 46. It was great. The staff was great. The breakfasts were great. The free car service was a lovely surprise. The location was very convenient to downtown and many restaurants. We had a splendid time in your lovely hotel. More...

Reviewed on Google Maps

30 November 2019

My daughter and I just spent the weekend at the Nantucket Hotel. It is truly a beautiful property! The outside porch was decorated with pumpkins, gourds, apples, etc for fall, and was a gorgeous backdrop for photos. We had a two bedroom suite which was impeccably clean and luxurious. Beds were comfy (and I’m picky). What was great about the Nantucket Hotel is that it is very quiet and relaxing, yet a short walk to the bustling downtown area. We dined at their Breezes restaurant which was terrific. Some continental breakfasts are skimpy and leave you wanting more, however continental breakfast here are HUGE and very filling, with lots and lots of options. Everyone was friendly and happy to help with whatever you need! I would definitely go back! More...

Reviewed on Google Maps

30 November 2019

Spent two nights at the hotel to celebrate my birthday. From the moment we arrived our stay felt special. I loved the fall décor and the fire pit set up with cozy blankets. Everything about our room was exceptional! We were so appreciative of the Prosecco and welcoming card in our room at our arrival. The room had all the amenities you could possibly need and were top notch. ||We had dinner in the Breeze Restaurant, which was excellent. Our server for the evening was Wayne and he was highlight to our stay. His hospitality is truly outstanding, we had such a pleasure chatting with him. ||||This was my first trip to Nantucket and I can't wait to plan another stay at The Nantucket Hotel & Resort!! More...

Reviewed on Google Maps

30 November 2019

A complete and wonderful experience from the accommodations to all of the staffmembers and their endless efforts to ensure a wonderful time. I would highly recommend the Nantucket Hotel for any type of getaway. thanks More...

Reviewed on Google Maps

30 November 2019

We attended a wedding in Nantucket, where preparations, celebrations, dining, transportation to and from the ferry, and the church, overnight stays -- everything -- took place at the Nantucket Hotel & Resort. There were so many moving parts, it was hard to imagine all of it working flawlessly, but it did. ||||There was an incredible amount of communication among the staff which allowed a seamless operation. Whatever the need, there was someone on hand to fill it. The experience was, in one word, "Extraordinary". ||||If we were left with a single regret, it was that we couldn't stay longer. Next time. More...

Reviewed on Google Maps

30 November 2019

Spent four nights here in late October and thoroughly enjoyed my stay. Property is located in the heart of town on the island and is an easy walk to shops, restaurants and bars. Stayed in two rooms, a mariner suite (room 43), which was fairly spacious, nicely appointed and had a decent harbor view. On the final night, I stayed in room 46, also called “the point”, which offered more expansive views. As with their sister resort, the Winnetu on the Vineyard, this hotel provides outstanding customer service from the moment they meet you at the ferry. There is also an excellent fitness center, where you can shoot a game of pool after your workout. There’s also a spacious outdoor front porch with a fire pit where you can read and relax. Come here in October and you’ll feel like you have the place to yourself. More...

Reviewed on Google Maps

28 November 2019

Wonderful Thanksgiving dinner! The staff were welcoming and very attentive to every request. The food was delicious and plentiful with so much to choose. ..from charcuterie to deserts. The piano music in the background made the day special. More...

Reviewed on Opentable

28 November 2019

Absolutely lovely. Went got thanksgiving buffet. Food was so good!!! Desserts were were not at the same level as the food - but didn’t diminish from the overall experience.

Reviewed on Opentable

28 November 2019

We have very high standards and this dining experience hit everything. We were there for Thanksgiving with 2 little kids and the hotel staff went out of their way to make sure we had an enjoyable time. Decorations were festive and fun. The food was delicious and offered a choice for everyone even non turkey eaters. The kids buffet table was the perfect height for out 3 year old and he loved that he could “do it all by myself.” They spaced the reservations out perfect so it never felt too loud or crowded. Truly a relaxing time. We’re going to make this an annual tradition. More...

Reviewed on Opentable

6 November 2019

Great chef and sous chef.Enjoyed our dinner.Will be back.

Reviewed on Opentable

30 October 2019

From the warm welcome, helpful advice, unexpected and delightful upgrade, The Nantucket Hotel was a wonderful place to stay. Warm weather and less rain than forecasted was great.|From a warm welcome at the Ferry to our room being ready for check-in just after noon, friendly hello's and farewells, The Nantucket Hotel gives such positive service to their guests. More...

Reviewed on Google Maps

30 October 2019

I just returned from a weekend away at the Nantucket Hotel and could not have had a more enjoyable, luxurious stay. Immediately upon entering, the staff welcomed us with warmth and enthusiasm, making us all feel right at home.  ||||We were visiting as part of a girls weekend away and were blown away at how beautiful, clean, and spacious the accommodations were. The bathrooms were updated and clean and the beds were extremely comfortable to sleep in. There was plenty of storage space to put our belongings in dressers and closets and every detail was thought of. The service was impeccable in every regard. Everyone was eager to help to make our stay enjoyable and easy.||||I have never had such a warm, welcoming, and luxurious stay at a hotel. There is nothing that could have been done better. More...

Reviewed on Google Maps

30 October 2019

I just spent a weekend away with some girlfriends and we felt like we were gone for 5 days! The greeting that we received upon arrival was so welcoming and the staff could not have been more accommodating. The rooms were beautifully appointed. The restaurant was delicious and the dining area and lounge areas were so comfortable and beautifully decorated. Every staff member was eager to make our stay memorable and they certainly did. I would definitely stay here again on my return to Nantucket. More...

Reviewed on Google Maps

30 October 2019

The Nantucket Hotel and Resort is a beautiful property, offering comfort and amenities that would impress even a seasoned traveler, but what makes it a five star hotel is the level of hospitality and service that makes each guest feel welcome and like a VIP. ||Everyone at the hotel works hard to make sure that guests have a special experience. From the moment you step off the ferry, to the moment you get back on, someone from the hotel is there to help. It’s really amazing! ||I could go on and on about all the little touches that made our visit to Nantucket an unforgettable experience, but I think you’re better off finding out for yourself! If you chose to stay at the Nantucket Hotel and Resort, you’ll be glad you did! I can’t wait until I am able to return! More...

Reviewed on Google Maps

30 October 2019

From my first encounter with the shuttle driver picking me up from the ferry landing to my very last day staying at this beautiful property, I was pleasantly surprised by the high level of service provided. Everyone at the front desk including Carlos and his wife were exceptional! I thought it was great how the concierge called me a few days before my arrival to ensure I had transportation from the ferry landing to the hotel. The concierge also gave me great recommendations on things to do and where to eat during my time there. I was traveling alone for a mini vacation, but I never felt alone. Everyone there was so pleasant, friendly and accommodating. I appreciated being able to check in early too! My room was gorgeous and very clean. There was a minor hiccup, but the staff corrected it and made it right. I would highly recommend this hotel to anyone. They have a game room, gym, 2 outdoor pools, spa options, a restaurant on site, a gift shop, and so much more! Jonathan in the gym area was great and super friendly too! I really enjoyed my time there. My friend is staying there this week too! Whenever I go back to Nantucket, I will be staying there! Kudos to all the staff! More...

Reviewed on Google Maps

30 October 2019

The Nantucket Hotel and Resort is absolutely beautiful and a fabulous location close to Town. The amenities are first class and food outstanding. The staff were all wonderful. Very welcoming and helpful. We need more time to explore Nantucket and will definitely stay at this hotel. | More...

Reviewed on Google Maps

30 October 2019

Superb Resort really good place to stay with your family, the location is perfect amazing location great place for a relaxed vacation. . I stayed here for five days with my family and really enjoyed here, They provide superb customer services you get really good place for parking. The staff is really good they really friendly and helpful, The rooms were really well cleaned. The housekeeping service is really good they are there in time. The pool is really amazing its's an outdoor pool has really great view outside, enjoyed really good time in the pool. 5 stars!!! More...

Reviewed on Google Maps

30 October 2019

The hotel is beautiful and has all the right touches for a wonderful experience. Our room was great, the decor and ambiance so Nantucket and the fitness club is up there with the best of hotel fitness centers. Mel at the front desk and concierge desk was so helpful and understood the value of the customer experience. Continental breakfast was super; dinner at Breezes was fine. Staff around the hotel were all very friendly and pleasant. Location is perfect for being in town but accessible to other areas. Great for running routes.||Disappointed only that our request for late check out by one hour could not be accommodated.||Will recommend and also return! More...

Reviewed on Google Maps

30 October 2019

This is a wonderful hotel. Our stay was made so enjoyable by the staff. The location is just a short walk to Main Street. Our sweet was perfect . We couldn't ask for anything better. The hotel provides pick-up service at the steamship and return. More...

Reviewed on Google Maps

30 October 2019

Hands down the absolute number 1 accommodations my husband & I have ever stayed at. The staff are above and beyond committed to customer service, Greg the manager beyond kind and out performed his job more than any person in his position has ever served, I literally asked him if he owned the hotel & resort because he is the kind & committed. Pam & Mel were awesome. Bill & Damian @ the bar above & beyond. The morning staff for breakfast were sooo unreal nice I can’t explain it. This hotel & resort is above and beyond. Can we talk about there pick up service & drop off service? Omg! They pick you up and drop off w/out question. The fitness gentleman was sooo awesome & fit. I wanted to do a massage but didn’t have time but if you were going to do a massage I can’t imagine the service you would receive. This place is just over the top above and beyond! If I could give this place 10 stars I would! More...

Reviewed on Google Maps

28 October 2019

First time with friends and family- did not disappoint. Rooms were nicely appointed and super clean. Front desk and all the service staff were outstanding! Prices vary based on room size and location. A quick walk from the ferry or you can grab the free shuttle. Located on a side street away from the busy part of town. Highly recommend! Will return for sure! More...

Reviewed on Yelp

22 October 2019

The staff and amenities at the Nantucket hotel are wonderful! They upgraded us to a suite for free and gave us champagne and chocolate in our rooms since it was our honeymoon. They also offer a pretty good complimentary breakfast. They will drive you whereever you need to go or you can use their car. Also the hotel is kept very clean and orderly. I really enjoyed my stay there! More...

Reviewed on Facebook

20 October 2019

Enjoyed a leisurely Sunday Brunch in a beautiful setting. Eggs Benedict was very good. They served complimentary popovers which were delicious and a treat. Service very good and very nice staff. All told a relaxing experience and a great finish to our vacation. More...

Reviewed on Opentable

19 October 2019

Had one of the best lobster rolls I’ve ever had !!

Reviewed on Opentable

16 October 2019

Our meal was one of the best on the trip. The combination of flavors on the plate was a perfect mix. I had the swordfish and my husband had the scallops. Cooked to perfection. Service was wonderful with attention to detail yet not intrusive. Dessert was a little disappointing as the apple spice cake was dry, but the cinnamon ice cream that accompanied it was delicious. Overall a great experience and we would highly recommend this restaurant. More...

Reviewed on Opentable

13 October 2019

Friendly atmosphere, swordfish was perfectly moist and delicious!

Reviewed on Opentable

30 September 2019

We stayed here for one night to celebrate our anniversary. Loved it! Very nice king suite - large family room, separate bedroom, jacuzzi tub and shower, and fridge/microwave/small dishwasher. Staff was extremely helpful and nice. Enjoyed dinner at the Breeze, the onsite restaurant. The hotel is about 7 minute walk from the downtown Main Street. We checked out of the room in the morning, but could use the hotel facilities all day until our ferry back to the cape. Workout room is excellent - many cardio machines, weight machines and free weights. They had a trainer there who I observed training a few people and he was excellent. We would love to come back sometime. More...

Reviewed on Google Maps

30 September 2019

As always, the room was impeccably clean with nice touches all around. The furniture is clean and comfortable making us feel right at home immediately. The window treatments include these gorgeous shutters that we always say, "We have to get these in our bedroom at home." The shower, so unique and spacious, is an experience itself. We left a jacket in the room, they contacted us and mailed it back to us. You just don't get that level of service everywhere. In all ways, the service & professionalism is consistently at an unusually high level. Our favorite hotel! More...

Reviewed on Google Maps

30 September 2019

We are frequent visitors to the island and have stayed here in the past and always love it. Today we stopped in for breakfast at their Breeze restaurant and had delicious pancakes! ! But even better than the great food, is the boutique, managed by a wonderful woman named Fulya Castrello. Her husband Carlos is the assistant general manager who is also extremely friendly. The boutique sells super cool stuff and the attention Fulya pays to the customer is like no other. It’s nice to be treated so well even if we were not staying there. This hotel is a must you will love so many things about it: the rooms, 2 pools, a great gym, yoga classes and hot tub! And the best location as well. More...

Reviewed on Google Maps

30 September 2019

The General Manager, Assistant General Manager, the Director of FB, the gym staff and wait staff in the restaurant and some other people made it a great stay! They go beyond even high expectations and then deliver both services and professionalism and I recommend The Nantucket Hotel & Resort and will stay again. More...

Reviewed on Google Maps

30 September 2019

The staff is great

Reviewed on Google Maps

30 September 2019

Everything about the hotel and staff felt luxurious. First, we received a call a couple of days before letting us know which ferries to use and inquiring about our pick-up -- a great thing too, because ferries were sold out for the long weekend a couple of days before our arrival. A bell boy appeared to bring us and our bags to the hotel and facilitate our check-in! Cookies and lemon water were available for our famished selves, while we registered at the front-desk. Our suite was very cute, and beautifully designed, but lacked a door (we're a couple and two kids -- needed a little adult time!), so the general manager upgraded us the following night (for free!) The concierge and front desk staff were so helpful with everything else we needed (phone charger, restaurant reservations, tours, day hike guides etc.) Breakfast was great too, and so convenient! Location is perfect -- right by Jetties beach and close to all the restaurants in town. Thought was put into every detail in the design of this hotel and the service staff was remarkable. Such great little freebies (a pale and water toys for the kids, water bottles for the family), and even a bottle of champagne for a special occasion. We felt like royalty. Will definitely come back next year! More...

Reviewed on Google Maps

30 September 2019

This hotel was everything we hoped it to be and more. Traveling wtih 2 under 3 is never easy but this hotel really thinks of everything. They made everything as easy as possible for us and even upgraded our room upon arrival. Everything was VERY clean. The hotel is beautifully decorated and the employees are all extremely friendly and accommodating. Literally every person we interacted with over the phone or in person was beyond pleasant. We literally are obsessed with this hotel and hope to come bACK! More...

Reviewed on Google Maps

30 September 2019

An amazing hotel!! Our stay was 5 stars...even more than that! The staff really goes above and beyond to make each guest feel welcome. I highly recommend this property!

Reviewed on Facebook

28 September 2019

Best hotel on island.

Reviewed on Google Maps

24 September 2019

We enjoyed our stay at the Nantucket Hotel and Resort. The staff is so welcoming and helpful they make you feel quite at home. |The room was so very big we never felt confined. Two pools one for active children and families and one for adults were a plus. This is a great place to stay on your Nantucket vacation! More...

Reviewed on Google Maps

24 September 2019

Wonderful three day weekend in Nantucket at the Nantucket Hotel & Resort. Actually spent the next couple of days in Hyannis and really, really wish we would have just stayed in Nantucket. The accommodations and staff were 1st class! More...

Reviewed on Google Maps

24 September 2019

Exceptional service from all the staff at the restaurant and hotel.

Reviewed on Opentable