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Suzann's Flowers

Upland, California

(134)
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5/5

134 customer reviews

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17 December 2019

Thank you guys for such a great set of flowers! Very easily done over the phone and your employee was great! My girlfriend was super stoked!

Reviewed on Yelp

13 December 2019

I made the mistake of ordering flowers online through from you flowers website.  The flowers the website advertised  were not what was relayed to the actual florist.  I called pretty upset and Susann's Flowers was so amazing with their responds.  They were so very helpful.  They went above and beyond with their customer service. They even sent me a picture before they delivered the flowers.  The customer service at Susann's flowers in Upland on mountain is amazing! From the initial person who answered the phone to the manager who finished up in helping me, nothing but kindness and reassurance that they would make it right for me. I will only be going to this shop going forward.  I'm confident that I will be completely satisfied in any order I place directly through the shop! Don't order from 1800 flowers or any other company that subcontracts shops. Go directly to Susann's! They will take care of you! More...

Reviewed on Yelp

7 December 2019

I went to go pick up my wife wedding Bouquet. The person forgot to make it. So I had to wait for them. They made everything right with me. This place values customer service. Lisa, The nice lady that helped me, made sure I was taken care of. She was professional and respectful. Even though there was a slight inconvenience, this place made it right. Thank you! Lisa you are awesome!!!!! More...

Reviewed on Yelp

3 December 2019

I received a Christmas bouquet in a glass vase & it is so beautiful, perfect for the holidays, from my son in the Navy & his girlfriend, love it

Reviewed on Yelp

18 November 2019

I needed flowers delivered to the Mt. Baldy Village Church for my sister-in-laws service. This shop was the first one to pop up and I'm glad they did. I had a very specific arrangement in mind to honor my sister-in-law as the fantastic Aunt and Great Aunt that she was. I worked with Lisa who was able to help me create an absolutely gorgeous wreath. It was made of white carnations and greenery, for each Niece/Nephew and their spouses we had a yellow carnation with their individual name on each flower. then we added all of the Great Nieces with a pink carnation with their names, and then the Great Nephews with a blue carnation and their names.My Sis-In-Law would have loved it so much! The nieces and nephews enjoyed finding their individual flowers for them and their family members and even took those flowers at the end of the celebration. It was just so beautiful. Thank Suzann Flowers! More...

Reviewed on Yelp

9 November 2019

Suzanns has delivered flowers for me for years - & have done a fantastic Job - Thank You

Reviewed on Facebook

31 October 2019

The flowers and service is always the best.

Reviewed on Google Maps

31 October 2019

I called last minute to have flowers delivered to a friends baby shower- the woman who helped me was efficient, super friendly, helped me find something within my comfortable price range and didn’t try to up sell me. It was affordable, and the flowers looked lovely. They were put together and delivered within two hours.... I will definitely be using them again! More...

Reviewed on Google Maps

31 October 2019

Excellent service and the flower arrangement was beautiful. It was so beautiful it made my good friend cry.

Reviewed on Google Maps

23 October 2019

This is the best flower shop I've been to in my 46 years of life! I love the beautiful flowers, the unique gifts and absolutely the prices! ! I love when I can purchase flowers and actually feel good & that I wasn't robbed! If you've ever bought flowers whether online or in a store you know what I'm talking about! Thank you Suzanne's, you are my go to flower shop! More...

Reviewed on Yelp

12 October 2019

Had a great experience with Lisa and team!!! The original order from another florist was done incorrectly and my daughter was devastated. Called Suzann’s in a panic and both the corsage and boutonnière were done within an hour. They have a customer for life. Thank you team!!! More...

Reviewed on Facebook

23 September 2019

The flower arrangements are some of the best Ive seen in this area. I frequent three local flower shops throughout the year. This is my favorite.

Reviewed on Google Maps

20 September 2019

September 20th, 2019I've never done a review but I just had to!Great customer service as soon as I walked in. It was quick and easy to put in my order for a bouquet of roses, the day before! I picked them up and they were BEAUTIFUL! It was for my grandma's 79th birthday and it made her cry tears of joy. She loved them! Thank you so much ladies. I'll definitely be returning. & Especially because now my grandma wants roses more often lol. See you soon, I appreciate it! More...

Reviewed on Yelp

4 September 2019

Doing a bit of research and having faith to go with what you're gut is saying....well I did just that and I was more then pleased with my orders. So a bit of background I wanted to buy my daughter(pregnant)and granddaughter (4yrs) some flowers. I don't live in the area but wanted something really special from the area. Researched online and found Suzann Flowers after reading the reviews and calling Suzann's my choice was made. I loved the beautiful arrangements that were sent.I was so happy with Suzann's work. The extra money I paid was so worth it. The person that answered the phone when I called (sorry I can't remember her name) was so helpful.Thank you Suzann's! When I need flowers again I will be calling you. More...

Reviewed on Yelp

30 August 2019

Ordered flowers the day before, told time my price range ($30) and asked they give me a picture of the flowers based on a picture I sent. They meet all my expectations, and the delivered it earlier than I expected!Reached out to similar business around and were close to doubling my total at Suzann's.Bottom line: Easy to work with, efficient, and produced a more than satisfactory display for a birthday present.Thank you! More...

Reviewed on Yelp

23 August 2019

I placed an order,they sent me a picture, and it was not what I ordered. I notified them. The lady said. We can give you a discount on your next order, or I can have the delivery van turn around and come back to the  shop and fix's the arrangement. I asked if they could fix it. She was surprised .  Once the flower arrangement was fixed. They sent me a picture of the arrangement for approval. Oh did I approve! They are absolutely gorgeous!!  Wow thank you for taking the time, energy to make the flower arrangement beautiful, and correcting the flowers I didn't like to adding more hydrangea. The balloon was a special added touch for $5.00 perfect.  Cathi My co worker loved her flowers so much! She took them With her on her birthday getaway.Thank you so very much! I will be a returning customer. I look forward to placing an order in September Thank you again!Jeanette More...

Reviewed on Yelp

20 August 2019

Fantastic service from the beautiful flowers to the thoughtful delivery person who called me personally when he was attempting to deliver the bouquet. My sister didnt know the flowers were coming and was in the backyard. The delivery man was kind enough to wait while I texted my sister to send her to the front door, delivery made! Great service I happily will order from Suzanne's again, thank you. More...

Reviewed on Yelp

16 August 2019

This was an amazing flower delivery experience! The flowers came out looking even better in person than the photo. The delivery was on time, they called to ensure the delivery location, and they smell incredible. So glad I picked a local business and will definitely be using Suzann's again in the future! More...

Reviewed on Yelp

14 August 2019

This was my first time using Suzann's. I was skeptical because of past bad flower arrangements with other florist. To my utter amazement this was by far the most beautiful arrangement that I have ever had the pleasure of putting my eyes upon. It actually took my breath away when I was lucky enough to be able to see what I had sent to a family member.  I bought up to the deluxe arrangement and boy did I get my monies worth.  They did everything I asked AND the arrangement was much larger and fuller then I expected. I did ask for a picture of the arrangement to be texted to me before the order was delivered and that was the only thing they did not manage to do. I only asked for a picture because it was the first time using their service. I will never ask them again because they are TRIED and TRUE and I trust their work.  GREAT JOB Suzann's Flowers!! More...

Reviewed on Yelp

31 July 2019

You guys are amazing! I just saw my email confirmation...as always you pulled through for me! I'm sorry I ordered flowers last minute needing same day delivery but you did it! Thank you thank you thank you!! You are awesome! Also, I didn't get to post about my last order a couole months ago.. here's a pic of that bouquet, amazing and my family loved them! I've been going to Suzann's for many many years and I am never disappointed. Thank you for the joy and beauty of your work! More...

Reviewed on Yelp

11 July 2019

Local and great customer services every time I go! nice selection of fresh flowers to pick and choose from and create your own bouquet.

Reviewed on Yelp

30 June 2019

Great service and price for 3 dozen roses. The lady was very helpful.

Reviewed on Google Maps

21 June 2019

I have many gratifying experiences as a satisfied customer, dealing & singing praises for the quality, creativity & beauty SUZANN’S sends out to bring caring thots to those on the receiving end. ellenkruger June 21, 2019

Reviewed on Facebook

21 June 2019

Excellent flower shop, highly recommend! NEVER disappointed when ordering flowers through them!

Reviewed on Yelp

19 June 2019

Beautiful flowers and A+ service! They truly care about pitting putting together a beautiful arrangement each and every time! They never disappoint!

Reviewed on Yelp

22 May 2019

Really good service and beautiful flowers

Reviewed on Google Maps

11 May 2019

Updated Post:Suzannes flowers reached out to me and quickly replaced the arrangment. I have updated my star quality from 1 to 4 because of the manager that took care un the matter. The new arrangment is beatiful and I hope that all future arrangments look the same. Previous Post:I have used Suzannes for years, and never recieved such poor service. I called to get flowers delivered. When the flowers were recieved they looked like someone just threw together flowers. There was no finesse. I called to let them know and she said that the flowers were prearrangments for mothers day. What does that have to do with my order I did not send flowers for mothers day. I sent flowers period. They basically said too bad and we got off the phone with no resolution and as a matter of fact who i spoke with kept placing me on hold. As a long time customer I would think they would have some regard. Very dissapointed. More...

Reviewed on Yelp

10 May 2019

Very Helpful workers, guy who helped me out with my mom's bouquet for Mother's Day was very helpful!!

Reviewed on Yelp

25 April 2019

I have been doing business with Suzann's for many years and for all occasions. I am always so happy with the flowers, and whoever is on the receiving end is so pleased. They always say how beautiful the arrangements are. They are so kind and professional. I just call them and they make the request so unique. They are the experts. The price is so reasonable. The flowers last for a very long time and are so fresh. Thank you for exemplary service. Beth Curry More...

Reviewed on Yelp

19 April 2019

I placed a last minute order for a funeral arrangement and it was beautiful and arrived on time. Thank you so much.

Reviewed on Yelp

18 April 2019

Ordered flowers from their website which was very easy to do especially since I'm on the East Coast. The emails confirming the order and delivery was helpful. The flowers were even more beautiful in person! I will definitely​ order again. More...

Reviewed on Yelp

1 April 2019

I order flowers through FTD about once a month. The usual recipient lives in Chino. I spend considerable time, looking at photos on FTD's website, I guarantee that I spend MUCH more time than average deciding on which bouquets to send! but to my repeated dismay, 9 times out of 10 the bouquets that are sent look little to nothing like the arrangements that I picked out! Which is very upsetting to me...and this crap isn't cheap! So I'm always forced to call FTD and complain! FTD is always good about replacing the arrangements with another bouquet that unfortunately is about as far off from what I originally picked out as the first one was, but I rarely call to complain a second time. Anyway, I just wanted to commend Suzann's Flowers because they fulfilled the FTD order that I placed yesterday. Although the colors aren't EXACTLY what I picked out, (That's why I gave them 4, instead of 5 stars), it seems apparent that the person that put the arrangement together, at least TRIED to come close to what the picture online looks like! I understand that every florist in FTD's network can't keep every single color/shade of every single type of flower out there on hand in their shop, but I'm sick of florists trying to get away with sending out arrangements that are filled with crappy, cheap, boring old carnations in place of many of the more expensive, more exotic flowers that many arrangements that I order are supposed to contain!! So it makes me happy to assume that the florist at least looked at the picture of the arrangement shown online, and then tried to come as close as possible to reproducing it with the flowers that they had available to them, and not just a bunch of carnations either!  Hopefully,with any luck at all, they'll be the ones that fill my next FTD order as well!! More...

Reviewed on Yelp

30 March 2019

Love the place very helpful as soon as I walked in we’ll be coming back for all occasions

Reviewed on Google Maps

28 February 2019

Great place. Fresh Flowers

Reviewed on Google Maps

28 February 2019

Needed some some flowers for a very special friend who needs to be smiling.. Suzann’s flowers helped me put a smile on her face … a GIANT shout out to Lisa who was a great help to me! ! Thank you for your patience & understanding my situation.. Definitely when I need flowers, I’ll be calling Suzann’s?Once again Suzann’s flowers staff has gone Above & Beyond to help me put a smile on my girlfriend face!!! Their professionalism & courtesy is second to none!!! Big Shout out to their delivery guy!! Thank you More...

Reviewed on Google Maps

21 February 2019

Good customer service and flowers delivered on time.

Reviewed on Yelp

22 January 2019

I love the outstanding customer service experience I had with Natasha at Suzann's Flowers.  I went in and she greeted me with a big smile.  I went in there just to buy a few stems of flowers.  I had my own vase (mason jar) she was very helpful with the selection of the flowers I wanted and was also very knowledgeable.  I honestly walked in there thinking I was going to buy my flowers and go home and arrange them myself.  She took my flowers and vase came back with the most beautiful arrangement I have ever seen.  I honestly didn't think a mason jar could look this pretty but Natasha went above and beyond.  I couldn't thanked her enough as I do love fresh flowers every week at work.  She also game me tricks to keep my flowers fresh longer.  I used to buy my flowers at the Farmers market but with this great customer experience I rather support my local flower shop.  Today I ordered another flower arrangement over the phone and to my surprise Natasha took my order.  It was easy and fast.  Will be returning very often from now on. More...

Reviewed on Yelp

12 January 2019

I had to have a special time delivery and Suzann's didn't disappoint. Flower arrangement was beautiful. Thank you.

Reviewed on Yelp

25 November 2018

Ordered homecoming flowers and they’re so beautiful !!

Reviewed on Facebook

21 November 2018

Awesome service and beautiful flowers! My family has been ordering flowers from here for over 10 years. I ordered a thanksgiving centerpiece this morning and it was delivered within hours. The centerpiece is gorgeous. Thank you Suzann's! More...

Reviewed on Yelp

20 November 2018

Sus bellos arreglos florales , son verdaderamente bellos !

Reviewed on Facebook

31 October 2018

I ordered flowers for a friend whose husband just deployed. I order the flowers at 8:30 am (before they opened) and they were delivered by noon! And they are gorgeous! Thank you!

Reviewed on Google Maps

31 October 2018

Always Beautiful Arrangements!
Holly and Maryann are wonderful ladies, helpful and great patience!!
Just so sweet they are ! !
Thank you very much Ladies!!! I'll be back?
More...

Reviewed on Google Maps

19 September 2018

I have a big thank you to Ana Maria,  the wonderful staff Of this florist shop! AnaMaria is so patient and helpful when I called to order for my daughter's 18th Birthday. While we were on the phone, Ana Maria sent me pictures of the flowers,succulent arrangements, decorative balloons etc to perfect the display and make it more festive.  She even sent me the final work this morning.  I am sure my daughter would be thrilled when she receives her gift this afternoon!  Thanks again Ann Maria! More...

Reviewed on Yelp

11 August 2018

I live in New Jersey and wanted to send flowers to a funeral home. The service was starting at 9 that morning.  The store opened up at 9 am.  I had called numerous places before Suzann's and no one was professional and could assure me delivery.  From the minute Ana Maria answered the phone I felt calm and assured that my flowers would be delivered quickly.  The florist were already working on my order even before I got off the phone with her.  I asked her to take a picture for me and she said she would try.  Well she did and confirmed delivery.  Ana María thank you so much!  It really meant so much to me.  You deserve a special thank you from the bottom of my heart.Sincerely,Phyllis Westling More...

Reviewed on Yelp

3 July 2018

Great flowers all bouquets and displays of suggestions everywhere one looks. Friendly atmosphere, helpful ideas and not just flowers but cards as well as items related for all occasions. Plus the aroma.... :)

Reviewed on Google Maps

15 June 2018

This beautiful bouquet showed up today at the studio and it is absolutely beautiful in person and smells even better! THANK YOU so much!

Reviewed on Yelp

24 May 2018

I am the queen of procrastination, not one of my better qualities I know but still I can admit that much I needed to purchase a specific colored lei for my daughters graduation. I looked in Rancho, Ontario, Fontana. I called every flower shop and no one had it or even offered to make it Yes, I would have paid extra. ( I may put stuff off till the last minute but I will pay when it comes to important things like this) Anyway, I walked into this establishment and it was clean, smelled great and looked very well organized. I was greated by a very kind Lady and she showed me around. I told her my dilemma and she got my daughters special order lei done that same day within hours and for a very great price . The Lei was done on time and with Quality Flowers. This establishment deserves an A+ for customer service and an A+ for Quality of Product. Thank You SO MUCH! More...

Reviewed on Google Maps

13 May 2018

My Mother's Day arrangement was a masterpiece! So beautiful. I had it delivered 3 days prior to the big day and it still looked as fresh as the day it arrived.

Reviewed on Google Maps

12 May 2018

Best designers,best sales staff,best support and management personnelin the Inland Empire bar none.No matter the occasion Suzann's will not disappoint.

Reviewed on Yelp