SecurePRO, Inc.

George diagnosed and fixed the problem with my laptop quickly and for an extremely fair price. Very professional and pleasant. I couldn't recommend them more highly. More...

Reviewed on Yelp

I came in to get help setting up my new computer. Jackson Jeffers was very patient and incredibly helpful, and he had me up and running in no time. I am 70 years old and easily intimidated by stuff like this. It was so refreshing to be treated kindly and not feel demeaned because of my age and ignorance. I'd recommend this place to anyone needing help. More...

Reviewed on Yelp

I came in because the port on my external hard drive was slightly damaged. It had been dislodged while in my backpack. Obie was very helpful and patient in the process. He was able to make magic happen and get me back up and going! THANK YOU, OBIE! More...

Reviewed on Yelp

My Laptop fan was broken and I needed an urgent fix for school, Mr. Feria was very kind and sorted out my computer in 30 minutes, I am happy with the service and will be sure to return, he even offered helpful tips for clearing malware and improving computer performance!

Reviewed on Yelp

This is the second time that I needed to use the services of SecurePro in the past 6-months. The first time was after my phone flew off the back of my truck making the screen unusable. The staff replaced the screen within a few days, and it worked perfectly until my second incident. I was so impressed with the staff I took their cards and have referred them to others. Last week I took a few photos of the storm damage and apparently got the screen wetter than I should have. Being out of the warranty period it was necessary to purchase and install another screen. This was a three-day process since the screen had to be ordered. My contacts with Service Specialists Obie Feria and Jackson Jeffers were fantastic. As I dropped the phone off for service, I had the pleasure of watching Jackson assist another couple with their needs, he was patient and insured that he met their needs. I picked up my phone from Obie a couple of hours later and he confirmed that my screen issues were most likely from it getting wet. He explained the process of what he did, I paid my bill, and was off knowing that in the future, I need to be more careful with my phone. However, if something happens where I need repairs, I know where to take it to get repairs. More...

Reviewed on Yelp

I was over the edge when my PC started freezing during teaching on Zoom! I took my computer here and Obie fixed it right up! I continued to struggle with Zoom so I bought a new iMac. I use many programs simultaneously while teaching and buying a better machine seemed the right thing to do. Switching platforms was a big challenge and again Obie was there for me! I had so many questions like how do I stop my iPhone from ringing on my computer while I'm teaching?! Who knew that could even happen! He stopped it right away! He put all my Zoom recordings on a separate hard drive so I can maximize my machine's capability. Obie is incredibly knowledgeable, accesses the problem quickly, and is super kind to his customers. He's my FOREVER computer genius! More...

Reviewed on Yelp

Great service from Jackson who helped me with an Ipad home button which went belly-up on me. He assured me that it could be repaired and had it up and running the same day. I thought I might have had to buy a new Ipad, but Jackson was pretty confident it could be repaired and ended up by saving the day with a repair--which I wasn't even charged for due to it being in the 90-day window for a previous Ipad issue. Thanks SecurePro! Highly recommend. More...

Reviewed on Yelp

Great place! I walked in and he was able to fix my computer. He was very knowledgeable and down to earth! The technician I worked with was Obie! He was also the one who took my call and was really flexible about times to come in. Thanks again! More...

Reviewed on Yelp

Jackson is a good, honest dude who provided straight up, no BS advice, and steered me to a really nice used, like-new condition iPad, 2015 vintage. His instructions for downloading my iPhone from the cloud were spot on, and I was soon enjoying my iPad again like before! This is my new spot for iPhone and iPad repair...I've tried the rest and found the best! More...

Reviewed on Yelp

Don't ask me why or how but my toddler managed to get some glue into the charger port of my iPhone 12 Pro so it wouldn't charge. I took it to Apple and they would need to basically sell me a new phone. I took it to SecurePRO to have them check it out and replace the charging port. Jackson took a look, got a tool in the back, and was able to get my charging port working in a couple of minutes. He saved me so much time and hassle. I will no doubt be back when my son almost inevitably breaks something else. More...

Reviewed on Yelp

They saved my iPhone when the Apple Store and Best Buy wouldn't help. Thanks guys. A++ service

Reviewed on Yelp

We have been Apple Mac users since 1990, when we used Mac Superstore in SLO to support our tech needs for our law practice. When the Superstore closed, some of those employees started SecurePRO, and they have met our tech needs since then. Recently, in particular, we received AMAZING customer service from employee JACKSON JEFFERS. He resolved several of our needs, including providing some simple (but necessary) services at no charge to us! Don't hesitate to contact SecurePRO for your local SLO tech needs. So happy they are still here - don't want to go to the Apple Store downtown (sorry, Apple!). More...

Reviewed on Yelp

Hands down best customer service I've received in a long time! Thank you, Ryan and Jackson. These two gentleman went out of their way to help me. I'm a senior citizen and not very technically savvy. They went above and beyond the call of duty to make sure I was perfectly satisfied. I will definitely be back for my cell phone and computer needs....I give them a 10 out of 10 recommendation!!! More...

Reviewed on Yelp

Thank you Ryan Cramer. A job well done. Very knowledgeable, polite, business-like and professional.I'll be back.WB Los Osos, CA 8/16/22

Reviewed on Yelp

It is delightful to find a business as focused and knowledgeable as Secure PRO. Every time I take my computers, phones, and Ipads in for repair or just for questions, I leave with everything fixed as good as new. I am old and need all the help I can get. I have never been treated with anything but the most gentle respect, and they are able to explain what they are doing in old-guy-speak.Everyone I have dealt with there is excellent in what they do, but the other day, I was particularly impressed with a young man named Ryan Cramer.Ryan gives me hope for the future. More...

Reviewed on Yelp

And I have been to this business many times unfortunately to fix cell phone screens and they have always provided excellent customer service and really good pricing. This is always my first spot to go to when you need any electronics repaired. Good people More...

Reviewed on Yelp

I'm honestly really disappointed with the way they left my phone. They did a half ass job and the screen is almost popping out and when they ordered the parts for my phone  it didn't come with a SIM card tray? i also paid an extra 25 dollars so they can restore my phone and they didn't end up doing that and they just wasted my time and money will NOT be coming back and do not recommend More...

Reviewed on Yelp

I have been into the SLO office on three occasions when I needed help with my Mac Book or iPhone. Each time I just needed some guidance to figure out why my device wasn't working the way I expected, suspecting it was probably due to "user ignorance", but needing help just the same. Despite the fact that there was nothing to sell me, Jackson, Ryan and Morgan pooled their expertise  to find the answer if it was not immediately obvious. They refused to take any payment each time. They never make me feel like my problem was too trivial for them to give their full attention to or that I was a technologically oblivious. I hope someday to go to them needing a service or device that I can pay for. They deserve our business. More...

Reviewed on Yelp

they fixed my chrome book super fast and as always no charge  best techs in slo co!

Reviewed on Yelp

I went into SecurePro with a problem with the charging port on my iPhone.  I was in and out in less than 10 minutes.  Appeared there was a piece of rice (that I could not see along the side with a high powered light and a magnifying glass))!  My family and I am going to ONLY use this company because of their professional storefront, knowledgeable staff and knowing if I had to leave my phone that it would not get compromised and the work would be professionally done.  I will never use the Apple service/store which has a horribly slow turn around when this gem is here in our county. More...

Reviewed on Yelp

I have taken phones in multiple times for help, and SecurePro has been great every time.I recently took a laptop in but ran into glitches with what needed to be looked at. With persistence and a willingness to work together, we were able to get the laptop going and resolve the issues that happened. I really appreciated that from the SecurePro team.Thanks Morgan and team for getting it all worked out! More...

Reviewed on Yelp

Wow!  I went in after being told that my laptop would never run again.  Morgan and Jackson, two employees working that day, did a full analysis on my mac and helped me immensely.  Can't say enough good about this place, have used them half a dozen times, customer for life. More...

Reviewed on Yelp

I love these wonderful Nerds!  The fixed my computer problem lightening fast, and Joe coached me on several ways to keep her in good shape going forward, so , YAY!!!   Give them your business!

Reviewed on Yelp

Needed a $7 little cheap plastic lens cover part to do a repair on my phone. They wouldn't sell it to me unless they did the brought in part of the phone so they could consider it "not selling an individual part", which they "don't do". Instead they wanted me to pay $40 so they could spend 10 seconds pressing a rectangular plastic part into a rectangular opening in another plastic part.  How about just helping a customer out and selling me what I wanted and charging me 100% mark up at $14. What happened to places that will just help a customer out when they are in a bind for a part that costs your store literally a few bucks. You can sell me thermal paste or a battery, but you "can't" sell me a plastic lens cover because in infringes on you wanting to make $$$ for a specialized repair. I'll be looking to give my business elsewhere anytime I can. More...

Reviewed on Yelp

Had a hard time getting a quote on an iPhone repair I really hate it when I get the runaround just tell me what the freaking prices are.

Reviewed on Yelp

I have spent twenty minutes trying to edit a previous review, wanted to take it down, but adding this will need to do.I have used these people several times. There was an issue I was unhappy with.Management resolved ALL my concerns. Extremely responsive.This business cares about their customers and deliver.Good service and craftsmanship in a very timly and reasonable rate. More...

Reviewed on Yelp

To the store managers credit he or she texted me the very next morning and offered to credit me the fee for the battery and replace the screen. I will be bringing it back the very next trip to San Luis Obispo and I will update this review accordingly. More...

Reviewed on Yelp

kinda conflicted with this review.I have been using a Samsung 9S for a while but continued using my Iphone 6S  for Itunes. The screen of the 6S was badly cracked so I brought it in, this was around six months ago now. They repaired it, and about a week or two later the battery went dead. So i put it on the shelf where it sat this entire time, in an Otter Box. Unused the entire time after I had the screen replaced by them.Fast forward to current. I need to access some data on the Iphone. I brought it in to have the battery replaced. They did so in under two hours. I told them when I dropped off the Iphone I would be bringing in My Mac Book Pro for repair.The man handed me the Iphone 6S and I immediately noticed a crack in the screen. I did not think it was there when I dropped it off and said so. He pointed to a sign that said some nonsense about not inspecting Phones when dropped off due to Covid. Some real BS there. I have been a plumber for decades and The second I notice something wrong when i go to some ones home i point it out. Any Technician worth a single Grain of Sand would have noticed the cracked screen when I handed it to him and made Note of it, right then, and on the invoice.I cannot be %100 certain the crack wasnt there, but I am %100 certain, had I been the Tech I would have noticed it and pointed it out and made a notation of it.  I will be looking elsewhere to have my Mac Book Pro 17" repaired now.Weather or not they cracked it or not, they certainly should have noticed. More...

Reviewed on Yelp

Came in rather announced last week. We had an IPad with vacation pictures that we could not get to charge. I called around and pretty much was told IF someone could fix it it would be really expensive and of course Apple said to just buy a new one.  Brought it to Secure Pro and he dug a tiny piece of (?)  out of the charging port and plugged it right there and it charged! We're back in business! And because it only took him a couple of minutes, he didn't even charge us! Highly recommend going to see them first! More...

Reviewed on Yelp

Mount 75" TV on wall - Job was done on-time and perfectly. Excellent job.

Reviewed on HomeAdvisor

The GOOD: actual work done was great, and would recommend them for the work they did on my phone.<br>The BAD: service, and here is what my opinion of their service is based on:<br>I contracted with SP replace the housing of my cell phone, and paid a deposit in advance so the replacement item could be ordered.  The SP salesman Edwin R handled the preparation of the contract and collection of the deposit.  SP called me on a Friday to say the replacement part had arrived, and for me to come in on the following Monday for the work to be done.  When I arrived at SP to leave my cell phone for the work to be done, the salesman Edwin R said SP couldn't do the work that day because the technician with the expertise to do the work wasn't going to be in until Wednesday.  So I told the salesman Edwin R that I'd bring my phone in when SP opened up at 10 AM on Wednesday so the expert technician could do the work.<br>When I arrived at opening time on Wednesday, the salesman Edwin R said that he was going to do the replacement part work because SP provided service on a "first come, first served" basis, and the expert technician was busy with other work and therefore wasn't available to do the replacement work on my phone.  I feel that since the salesman Edwin R had rescheduled the work on my phone to be done on Wednesday by the expert technician due to SP staffing issues, that my contracted work was "in line" since Monday.  Also, I felt unsure that the salesman Edwin R would be able to do the replacement work on my phone that the expert technician was meant to do, since Salesman Edwin R felt he couldn't do the work when I first brought the phone in on Monday, as requested by SP.  <br>When I returned two hours later, the replacement work had not been done, and was told to come back in another two hours so that salesman Edwin R could do the work.  When I returned to pick up my phone that afternoon, I requested that the old part of my phone that had been replaced to be given to me.  The salesman Edwin R said SP couldn't return the part to me because SP had to send it to the parts dealer to get credit for it.  That I would not be able to retrieve the old part that was replaced is not listed on the SP work contract I signed.<br><br>UPDATE: More GOOD: I received a phone call from Secure Pro management the day after I posted the above review.  Management said that they take customer service and satisfaction very seriously and are discussing changes to procedures to ensure that service will be provided in a timely manner.  I feel that it is very nice for Secure Pro to contact me to assure me that they read the review and are responding to my concerns.  I reiterated to Management that I was completely satisfied with the actual repair work, and would use their service in the future should I have need for their expertise. More...

Reviewed on Yelp

My iPhone screen shattered and I was in and out of there in no time. Great service, friendly staff and all around great experience. They offer so much more than just phone repairs! Check them out! -Ann Martinez More...

Reviewed on Google Maps

Thank you Edwin for providing great customer service and fixing my headphone jack. Highly recommended.

Reviewed on Google Maps

Edwin was super helpful and professional and helped me fix a problem that would have cost 100 dollars at the at&t store for free!

Reviewed on Google Maps

I have visited the SecurePRO several times and am very impressed with their service and price. I have been particularly impressed with Shane Castillo and his ability to help me with my very limited computer knowledge. (I am 76 years old)

Reviewed on Yelp

Love SecurePRO. This business has helped me countless times in keeping my iMAC, and laptop up and running. I want to credit Shane Castillo especially for his huge help in securing my computer after I got hacked earlier this summer, and just helping in general. Alex also has been of great service also. Prices are fair, and sometimes for no charge, and I highly recommend this business. More...

Reviewed on Yelp

It's so nice to be able to have the problem diagnosed and fixed without it costing an arm and a leg!!! I have had interactions with Alex on several occasions and always had my needs met right away. What a relief to know someone is not taking advantage of my lack of knowledge and keeping my computer going strong!I haven't used them for a sound system at home yet. I hope to utilize this service soon too!Leslie Barton, LMFT More...

Reviewed on Google Maps

It's so nice to be able to have the problem diagnosed and fixed without it costing an arm and a leg!!!  I have had interactions with Alex on several occasions and always had my needs met right away. What a relief to know someone is not taking advantage of my lack of knowledge and keeping my computer going strong!I haven't used them for a sound system at home yet. I hope to utilize this service soon too!Leslie Barton, LMFT More...

Reviewed on Yelp

Another great transaction with Secure Pro! I brought in my iPhone 6S Plus (hand-me-down from my son who upgraded) and got a screen protector in no time, with none of the bubbles that appear when I do it myself. I am glad I spend time in SLO so I get high-quality service with a smile and parking. More...

Reviewed on Yelp

I would highly recommend SecurePRO for computer repair. I spilled coffee on my MacBook keyboard and was sure it would never work again. It was Memorial Day and even though the store was closed, Alex the manager responded to my Yelp inquiry about service. They were totally transparent about the process and what my options were. Thanks to their fast service my computer is working again. Although with liquid damage there are no guarantees, I am thankful that I can get as much use out of it as possible.<br>FYI, with liquid damage getting it into repair ASAP while still wet is crucial. Alex explained that as it dries more corrosion and damage occur! More...

Reviewed on Yelp

I had a glitch with my iPad that I could not fix, and I didn’t have a 10 year child available. So I went to Secure Pro this morning, and Obie fixed the problem in under one minute. He also answered several other tech questions I had. Because my visit was so short, I was not charged for it. I highly recommend Secure Pro. More...

Reviewed on Google Maps

joe landine field technician 5 stars

Reviewed on HomeAdvisor

My wife and I prefer to come here for our Mac issues rather than the Apple Store downtown. The atmosphere here is much quieter and more focused and all the technicians we have worked with have done great jobs. We've done data transfers here, setting up our Time Capsule, and having tutorials for issues as they come up when we get new products. We highly recommend SecurePRO!! More...

Reviewed on Google Maps

Service was pretty fast

Reviewed on Google Maps

Update:In the few of days since the posting of my original review, SecurePRO owner, Alex, has reached out seeking to make things right. Especially appreciated his candor, no-excuses, and 'let me fix this' approach. That outstanding level of concern for the needs and satisfaction of his customers, followed up with going the extra mile to ensure they've been met, warrants an updated, 5-star review. I had already recommended SecurePRO for your tech repair needs because they will get the job done. However, I can also unequivocally state that, given the opportunity to prove it, they're one of the most customer service- and satisfaction-oriented companies in SLO.Thank you, SecurePRO.****Original Post:SecurePRO has been voted 2019 Top Tech Repair Shop in SLO. We definitely recommend them because they get the job done, they're quick, and pricing is reasonable. They've successfully resolved our iPhone issues, but a one-star deduction because the level of customer service has varied somewhat depending on the rep.* First time - needed to replace the battery in my iPhone. They had it done and ready for pick-up in just a couple of hours at a great price. The rep (glasses and beard) was great - friendly, knowledgeable, helpful.* Second time - I needed speaker replacement and the speaker screen/holes cleaned due to my iPhone's run-in with a cup of chocolate milk. When we came back to pick it up, one service had been done but not the other. Rather than just finish what we'd asked for, the rep wanted to argue about it first. (Really?) Anyway, he then asked if we wanted him to go ahead and perform the service we'd (originally) asked for. (Um, yeah.) So we waited another 10-15 minutes while he did. After that, my phone was working great again. Service was a little more expensive, but we expected that.* Third time (today), my hubby's iPhone went dead as a door nail, and no amount of charging would revive it. The SecurePRO rep said he'd check to see if the battery was the issue, because if not, we'd have to get a new phone. Turned out it was the battery, so they popped in a new one and it was ready for pick-up in about an hour. The rep (same cool guy with glasses and beard) was friendly, knowledgeable, and helpful, which was great, and price still very reasonable.Long and short, SecurePRO is great at repairs, not quite perfectly consistent in level of custservice, but we definitely recommend them for your tech repair needs. More...

Reviewed on Yelp