Reach The Stars Dog Training

Misunderstanding was rectified and I have no complaints. Thanks Meghan!

As an update to my previous review, Meghan has gone above and beyond to correct the problems. We are grateful for that.

We do not recommend Meghan / Reach for the Stars dog training. Cheap? Yes. Follows their contract. No. Reliable? No. Professional? No. Honest? No. Go anywhere else, don’t waste your time or money here.

After reading the positive reviews, we were so excited to hire Meghan to train our new puppy. After discussing our goals, availability, and making plans to move forward, we paid and anxiously awaited her arrival the following Sunday. On Saturday evening she asked if we were comfortable with the anticipated windy Sunday or if we wanted to reschedule. We were not worried about the wind as we would be indoors for the introduction / first session.

Unfortunately, Meghan never replied to the conversation to confirm or deny the appointment. We waited for her arrival but she never showed. After the appointment time had passed, we reached out to her in hopes of setting another appointment in upcoming week. She was very short with the conversation left us wondering what to expect as she stopped replying  until we reached out AGAIN for confirmation.

The next appointment scheduled for the next day at 1:30pm. At 12:36, Meghan texted and said she would be late. She asked again if we wanted to reschedule, we said we wanted to continue with the appointment and would work around other plans due to her late arrival. Once Meghan finally arrived, she showed potential as she worked with our puppy and educated us on training techniques, however, she also seemed very distracted in her cell phone.

At the end of the appointment we talked about the process of filing papers to provide our dog with the type of training we purchased, she talked about her puppy classes and invited us to join, and she offered to email material for training. We know life can be unpredictable and decided to disregarded her previous unprofessionalism and happily scheduled our next visit.

The day of our scheduled appointment came and Meghan didn’t show. We reached out to ask if she was still coming and she attempted to reschedule. The availability we agreed on upon hiring Meghan was very clear due to work and our child’s health conditions that required many doctor appointments. We expressed our willingness to wait if she needed to come later than scheduled as we weren’t available again that week. Meghan didn’t show up, again.

By this point we were three weeks in and had only one completed session that Meghan suggested to reschedule and arrived late. The lack of effective communication, accountability, and effort took its toll as our puppy was growing bigger (we emphasized the importance and urgency of her training to accomplish safe behaviors around our disabled child) and we were constantly being let down.

We told Meghan we wanted to cancel her “services” and refunded. She was defensive and referred to the contract that stated a refund would take up to 14 business days.

We are currently on 22 |business days| and have not yet received a refund. We asked for a confirmation or ANYTHING showing that it is being processed, however Meghan continues to give reasons why it hasn’t gone through or ignores us.

I’d give negative stars if it were an option. More...

It was so easy and simple dealing with Meghan with Reach The Stars Dog Training. We are jyst so excited we can't wait to get started. 😁🐾

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