New York City, New York
QuickBooks is a popular online accounting software. As one of the best-known and most-used products of its type, it isn't surprising that the company gets a lot of requests for customer service.
It should be noted, however, that QuickBooks does not provide phone-based customer service to most of its customers.
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What kind of accounting services do you provide?
What Should I Do if I Have a Bad Experience With Quickbooks Customer Service?
If you don't feel as though your problem was resolved or your questions answered, don't give up. There are still options for getting what you need.
First, review the correspondence between yourself and the customer service representative. If you called the sales department, look over your call notes. You may be able to identify areas in which there was a miscommunication or misunderstanding.
Next, contact QuickBooks again. Politely explain that your issue was not resolved and tell the customer service representative what the problem is and how you would like it to be resolved.
Why is it so important for businesses to hire a great accountant?
If you are still unable to get your issue resolved, consider using the QuickBooks support community. This is an online forum that includes customers and QuickBooks experts who may be able to assist with your concern.
What do you love most about your job?
You might also try getting in touch via online social media platforms. In some cases, companies have a separate team that works on social media requests, so the next person who reviews your case may be in a better position to understand and provide the resolution you seek.
What inspired you to start your own business?
It should be noted, however, that QuickBooks does not provide phone-based customer service to most of its customers. You will be required to sign into your QuickBooks account and interact with the support system, which will guide you to support options that appear to be primarily in the form of live chat communication. It is possible to contact the sales department by phone, however.
Why should our clients choose you?
If you are requesting support through the website, follow instructions carefully and submit your request through the correct menu so as to ensure being connected with someone who can help you with your concern.
Can you provide your services online or remotely? If so, please add details.
As an online service, QuickBooks customer service can resolve most issues, including technical problems, issues with passwords, hacking and identity theft concerns, and subscription questions.
What changes have you made to keep your customers safe from Covid-19?
QuickBooks customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.
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How Do People Feel About Contacting QuickBooks Customer Service?
Online searches don't detect any patterns of complaints about QuickBook's customer service. This indicates that people are generally satisfied with the service that they receive.
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What Kind of Problems Can QuickBooks Customer Service Resolve?
As an online service, QuickBooks customer service can resolve most issues, including technical problems, issues with passwords, hacking and identity theft concerns, and subscription questions.
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What Issues Can't QuickBooks Customer Support Resolve?
If your device or computer is incompatible with QuickBooks, the representative may be able to suggest a workaround but will not be able to resolve the problem entirely. You may need to use QuickBooks with a different computer or mobile device.
Customer service representatives cannot answer questions about accounting processes or taxes. If you need such assistance, you'll need to work with a certified public accountant or tax attorney.