Process VP
Boca Raton, FL, Palm Beach
Boca Raton, FL, Palm Beach
We help leaders transform their operation to become more efficient, effective, and engaged. We are a very passionate process improvement consulting company who engages teams to solve problems and connect the dots between people, process, and technology.
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What do you love most about your job?
My favorite thing is when I am able to make people's jobs more enjoyable and their environment happier. I love when we are able to fix processes that have been causing them frustration and irritation (sometimes for years!). I love when we are able to really get to the root cause of issues and address them instead of working around them. I love when we are able to create healthy communication between departments and create a company-wide understanding of what is really happening and how we can fix it. I love when a team really comes together to accomplish something. I love that we can have fun while solving real problems and make the team stronger in the process.
What inspired you to start your own business?
Process VP was started to fill the gap that often exists between top-level strategy and process-level execution as a result of traditional org charts and siloed ways of working. I started my career in automotive electronics learning Lean Manufacturing from pioneers in the field. I led significant improvement initiatives in a union environment before taking a role designing multi-million dollar lean manufacturing systems for new product launches. I went on to a Global Lean Leader role in consumer electronics and then joined the leadership team as the Lean and Production Manager for a new consumer goods pilot plant startup built on the concept of self-directed work teams. Building the operation from the ground up fueled my passion for workplaces that respect and engage all employees.
I eventually transitioned out of manufacturing and focused on business process transformation first as a Director of Process Excellence within Office Depot and then at a late stage edtech startup that was a global leader in online English learning. Ultimately, my passion for the customer and ability to bridge the gap between business and development teams led to a role as VP of Product, responsible for Customer Experience, Process Excellence, Product Management, and Project Management. That role validated my belief that aligning the focus of all these functions is incredibly powerful in terms of customer retention and organizational effectiveness. After a stint as the Chief of Staff to the CEO of a major global corporation assisting in the prioritization of enterprise-wide transformation initiatives, I decided to start Process VP and am passionate about helping companies achieve lasting results.
Why should our clients choose you?
You will never get just a powerpoint presentation and a handshake from me or my extended team. We believe firmly in partnering with you and getting our hands dirty. Our goal is to empower your existing team to accomplish your goals by ensuring they have the processes and tools to get there, along with a methodology for maintaining results.
We believe strongly that you create strong financial results and exceptional customer experience by engaging and empowering employees at all levels. We are very passionate about the idea that a strong strategic vision coupled with providing the right environment and tools people need to achieve it makes you unstoppable. It doesn’t matter how brilliant a solution is - if your team wasn’t actively involved in the development and implementation of that plan, it will never achieve what it is designed to. That is where we shine - using our leadership and facilitation skills to combine our extensive process experience with the deep industry and company knowledge you and your employees bring to the table.
New Business Process Design
Design of business processes when launching a new business or expanding into new lines of business
Business Process Improvement
Mapping of Current State Operations, Determining Areas of Improvement, Designing Future State, Creating Action Plan and Implementation
New Operational Technology Implementation
Requirements Gathering/Vendor Selection/Implementation for New Operational Systems
Operational Technology Improvements
Requirements Gathering/Implementation for System Improvements
Customer Experience Improvements
Customer Journey Mapping and Utilizing Customer Feedback
Strategic Plans and Execution
Development of Goals and Priorities along with Corresponding Operational Plans and Implementation
Solving Complex, Stubborn Operational Problems
Root Cause Analysis and Cross-Functional Solution Development
Growing High Performing Teams
Dynamic Workshops to Grow Capability and Increase Morale while Solving Real Business Problems
