PMI Golden State

I am writing this review after rescinding my contract with PMI Golden State due to a month of their incompetence and schematics. I originally, like any property owner, bought into the many positive reviews online and trusted that PMI would treat me and my property with respect and urgency in finding tenancy. But their actions and dismissive attitude after onboarding is something I’m writing to warn property owners about.

Managing property remotely is stressful enough, but even more so when the management company doesn’t have your best interest at heart at all. I had my onboarding late June then resumed communications with PMI remotely after returning to my city. Here is my brief timeline of dealing with them:

In mid July, after two weeks have passed, PMI had done little next to nothing - photos hadn’t been posted, listing hadn’t been made - all I was given was that they were STILL finding vendors to “fix up” my place even though they told me that little was needed. At this point, I had to send multiple emails everyday as my account manager Keren was very actively avoiding answering all the concerns I had and/or directing the conversation elsewhere. PMI also didn’t conduct a property inspection at all and upon me asking to see photos of places that needed repairs, completely disregarding my requests.

And per the contract you’ll be signing if you work with PMI, they are also allowed to conduct however many “repairs” they want as long as it’s under $350, AKA they’re free to take money from your “online reserve” whenever they want. There will be no evidence that an actual accredited vendor did any work for your property.

Come late July, four weeks have passed. Ridiculously, nothing had been done during this time either. Just Keren telling me that the vendor finally gave an estimate of $1300+ to paint my walls. I had my walls repainted 2 years prior and the property had been empty for most of that time, so I knew that wasn’t necessary. But they refused to listen to me, and my listing wasn’t live until July 27th - and it still lacked photos.

PMI has also charged me with hundreds of dollars in fees; they will charge you for everything and anything - from on site visits to non-routine work orders (things that are defined by them) - you will be paying for their mistakes, too. I was charged $80 for removal of a lockbox that they illegally placed on my building grounds because they didn’t contact my HOA beforehand, then I was charged another $80 for the on-site visit.

End of July, I make the decision to leave PMI, I am charged with $500 early termination fee. Even though the plans on their websites state that there is none, just an empty promise as any other on their website. An entire month has been wasted for me at this point - I’m losing out on a month’s rent plus just under $800 in non-sensical fees. I’ve attached some of my email exchanges with my them so that you can see for yourself how they treat their clients.

Please do yourself and your property a favor - don’t work with PMI Golden State. In short, they are a shady company that will not hesitate at the chance to make money off of you, that’s why it took them so long to even put my property out on the market, because they’d make a lot more money if they just kept charging me with “fees”. More...

I am extremely pleased with PMI Golden State’s professionalism and excellent service. The best property management company – by far! I am working with Jesse Sasomsup to rent my house. He is well-educated and very knowledgeable. With his expertise in the rental market, Jesse advised and guided me every step of the way. My house was rented at no time! He always returns my calls and emails. He genuinely cares about his clients. I can't say enough good things about him and his company. I would definitely refer my friends and family to PMI Golden State Property Management. Thank you! More...

Reviewed on Google Maps

My experience with PMI was amazing. Jessy made me feel like family from the start to finish of the rental process.

Reviewed on Google Maps

I have hired many property management companies over 10 years as a landlord and I’m happy with PMI Golden State so far. They gave unmatched level of attention to my properties and always respond promptly. I am now stress free! Thanks to Jesse and his team. More...

Reviewed on Google Maps

Gary was very easy to work with, met with me at the times I needed.
He addressed any questions or concerns I had; very professional at all times. thank you,

Reviewed on Google Maps