Peekaboo photos

We have used pepperlu extensively in recent years as they produce high-quality backdrops my wife uses for her different photography sessions and we've been super pleased with the product. We recently placed an order for 2 separate backdrops and needed 2 of each for a large photoshoot that required 2 photographers. We experienced some frustration as there was a slight delay in getting those but we received a shipping number and the backdrops were to be delivered the evening before the big photoshoot. To our dismay, when the backdrops arrived there were only 1 of each instead of 2. We emailed perpperlu and expressed our frustration and my wife ran to the store to get some paint to try and recreate one of the backdrops on some paper she had. Almost immediately, and even with it being well after closing hours Dan from pepperlu emailed us back expressing his sincerest apologies. We live in Salt Lake and Dan informed us he was headed back into the shop to print our missing backdrops and that they would be delivered to our porch at some point that evening. This was just after 8pm. I was willing to come meet him half way given the importance of this photoshoot but Dan insisted he bring them all the way. Sure enough at 10pm there was a light knock on my door and Dan delivered our backdrops and again expressed his apology. Mistakes happen but Dan really saved the day by going beyond to correct this error. Thank you Dan! We look forward to continuing as your customers. More...

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