Maid to Clean

I've been a satisfied client of Maid to Clean for well over a decade. That should tell you something right there. Their customer service is excellent and timely. The cleaning service team is always prompt. And they do a great job. If you are looking for a company to provide housekeeping services, look no further than Maid to Clean. More...

Reviewed on Yelp

I read the reviews of how professional this company is in the office and field workers. I just called them and that is not what I experienced. I was talking to Sandy about their services, we were discussing windows and how the works Don not open them to clean the tracks. And someone has to be here to open the windows for them. I stated that no one was going to be here. Her response was" Well then I don't think we are the company for you" said goodbye and hung up. That is not polite or professional. It would have been if she stayed on the phone to figure out a solution. I would have no problem being here if I was not moving out of state this Wednesday. I was getting the house cleaned because I am now going to rent it!! I tried to call beck to talk to Sandy, but she didn't answer the phone.. Sad that is how you treat a potential client!!!! More...

Reviewed on Yelp

We have used MTC for almost 20 years.  Their customer service is unmatched.  I would highly recommend their services for anyone looking for a thorough clean.

Reviewed on Yelp

Used Maid To Clean for move-out cleaning of 1000-ft condo in Old Town North. They charged $307.50 for 2.5 hr cleaning with 4-member crew. When I called to schedule, they estimated 2-3 hours (with a range in price) and this is right in the middle of that range. Overall, they did a pretty decent job.  I am satisfied with the cleaning service provided. Everything looks very clean, and I have 2 pets, so it was quite dirty going in. Thanks!<br><br>They didn't get 5 stars because:<br>-They were 15 min late to the appointment. I drove 1hr to be there at 7am, so I was a little annoyed that they didn't tell me they'd be late and give me more of my morning back.<br>-They left the exterior door standing open when they left. I had moved out so I didn't see this until the next day when I came back to drop off the key. So, back door wide open, A/C running, not good. When I told the manager about this in the follow-up phone call, she didn't seem to care.<br><br>Apart from those aspects, I thought MTC did a good job. More...

Reviewed on Yelp

Since we moved to the Alexandria neighborhood I have been using Maid to Clean. The ladies were so friendly and the service was always superb. I highly recommend this company. They are very flexible with our schedule and we are always happy with the cleaning services received. <br><br>We were so sad when we moved because they do not serve in the Herndon/Ashburn area. We've used their service for our final move-out cleaning and they went above and beyond with helping us move items that our movers left behind and even took items out to the curb for trash. I, personally, was feeling so overwhelmed that day and had it not been for them we would not have been able to complete our final walk-through with our landlord the following day.<br><br>Thank you so much for your service, Maid to Clean. You have a fantastic team of ladies and we turly miss you all. More...

Reviewed on Yelp

Everything was just right.<br><br>I was able to get a clear estimate over the phone for a move-out cleaning of my 2 BR 2 Bath 1,200 sq. ft. apartment. I was put on the work schedule with a credit card, and the appointment was confirmed by email. <br><br>MTC was to call prior to arriving between 12 PM and 3 PM. They called around 11:30 AM and showed up at 12 PM. Three women cleaned the fairly dirty apartment in about 2 hours and did an excellent job. I would use MTC again. More...

Reviewed on Yelp

It has been two and a half years since our last review of MTC. We have continued to work with them since then and our highest recommendation possible remains intact. MTC's employees are simply the best. Thank you for taking such good care of our home. It is appreciated. More...

Reviewed on Yelp

I've been a client of Maid to Clean for almost a year, and it's time to finally write a review. I have loved having this service and believe it to be worth every penny. I've had way more cleaning hits than misses- the misses are very minimal and are only because I am a very particular cleaner when I have the opportunity to do my own home-  so not worth mentioning or deducting any rating.  They have been wonderful to work with, whether it be a last minute cancellation due to the flu, or scheduling around guest arrivals. I appreciate that I have seen the same people multiple times, I like having a cleaning team that I can get to know and in turn knows my house.  I have never had a reason to try any other service, because I feel that this is as good as it gets. More...

Reviewed on Yelp

Since moving to the DC area, I've been through several different maid services,  and I've had some issue or another with every one.  Maid Brigade and Progressive both started strong but bad management created situations where they would show up at the wrong times, or give me incorrect estimates. Progressive was especially bad when it came to calling my girlfriend's phone instead of mine to give notice they were on their way, despite repeat attempts to give them the correct phone number. It's worth pointing out that in every case, it was never the maids themselves at fault, but the company. That brought me to try 'Maid to clean' and it's a good thing too, because I was starting to lose hope! <br><br>It's a team of 4-5 women who arrive on time,  are friendly, and in several instances have gone above and beyond what was asked.  Let's just say I had a ... plumbing issue, and despite telling them they should leave it to a plumber, I came home to find they had actually fixed it for me. I don't think I've ever seen my toilet sparkle like that before.  If that isn't awesome cleaning service, I don't know what is. More...

Reviewed on Yelp

Sounds great - but they will not do a one-bedroom apartment for any less than $171!  Other services have charged me for one hour or less for three cleaners (it really should take no more than 1 hour for three people) - but MTC has a minimum of 1. 5 hours for 3 cleaners!  Which means they really don't want your business if you have a one-bedroom apartment.... More...

Reviewed on Yelp

I used them before changing to my current (not that much better cleaning company)<br><br>The BAD:<br>1. I have a visceral objection to their name when I see their cars driving about with women of color in them. Maid to clean, really? The joke isn't funny. The fact that they use an iconic figure in American culture as a logo reducing "Rose the Riveter" to a cleaning lady, is offensive to me.  <br>2. They could be cheaper <br>3. I asked them to skip cleaning my dinning room as the kids had projects all over and they skipped it for several subsequent weeks, though the projects have been completed and moved away. <br><br>The GOOD:<br>1. There is very little turnover, so you often see the same people which is a nice feature if you are worried about strangers coming into your house all the time.<br>2. They are not barred from using stepping stools so they actually get the tops of your furniture and appliances cleaned. <br>3. Someone reviewing them said they are a queer owned business. I support minority businesses whenever I can. Though I'd think they would be a bit more sensitive about stereotypes and picked a better name for themselves. <br>4. Green cleaning products.<br>5. They really do a very good job at cleaning the whole place --  I never find something <br>left unclean. More...

Reviewed on Yelp

Very disappointed!  Today I was scheduled for a new client 'walk through' at 9.30 am. <br>I received a call at 9.26 am to say they weren't coming. <br>After reviewing referrals and ratings for almost 6 weeks I finally settled on Maid to Clean and then this happens. <br>Yes, the weather here in NOVA/DC metro area has caused chaos but please don't use that as an excuse for horrible customer service.  If you knew you were going to have logistical issues and staff shortages this week then why did you not call your customers to reschedule, not leave them hanging until 4 minutes before their appointment. <br>Apology was lukewarm and no recommendation of how to fix this or reschedule so now I'm going to have to call the other companies I was also recommended. <br>Not impressed, Maid to clean- I had really high hopes for a great partnership and this is the first impression you reward me with. More...

Reviewed on Yelp

Wow. Amazing. I just had a move-out cleaning done by Maid to Clean and I can't wait to hire them for periodic cleaning in my new place. The three-person crew (Group 14) showed up on time and started working as soon as they came through the door. They cleaned the entire place and left it in much better condition than it was when I moved in! Everything sparkled from baseboards to oven to bathtub. Their rates were very reasonable, and I was very satisfied with their incredible work. Very strongly recommended. More...

Reviewed on Yelp

The ladies were so efficient and professional. My house has never looked better. Took very good care of personal belongings too. I will use them again for sure!

Reviewed on Yelp

I am a long term client of Maid to Clean for a number of years.<br>Keny and her team of Ana and Reina, are precisely what customers expect from a high-rated organization.  These ladies are thorough in their assignments, always willing to adjust to my needs.  The quality and quantity of their work is commendable.  Nothing is overlooked.  They go above and beyond requirements.  I certainly want to mention that this team is also very honest and truthful.<br><br>Maid to Clean maintains a high quality of customer service.  If you are looking for that special feeling in your life/home, Maid to Clean is the perfect "pick up". More...

Reviewed on Yelp

I am usually pretty good at cleaning my own home but a more demanding work schedule has prevented me from staying on top of it.  I needed to have my place deep-cleaned and heard about Maid to Clean from other friends who were already using them, and were very happy with their services.  I decided to give them a try.<br><br>From the first person who greeted me on the phone, to the person with whom I discussed what I wanted to have done and who scheduled my appointment, to the extremely thorough cleaning that my home received, I have never been more impressed with a company's clear commitment to customer service and satisfaction!  They didn't miss a beat.  From beginning to end, the experience was friendly but systematic and professional.  This tells me that the owner cares about getting it right, time and time again. <br><br>I learned from the office manager that many employees at Maid to Clean have been there for years and years, some even more than 15 years.  That tells me that Maid to Clean not only cares about its clients, but cares about its employees too.  This is the kind of company I want to give my repeat business to.  There is a reason their employees have remained loyal to them, and now, they have won my loyalty too.<br><br>Worth every penny!  Would highly recommend to anyone. More...

Reviewed on Yelp

Excellent service, with little damage to our extensive collection of dust catchers. For us (couple, no pets, 1,200 square foot townhouse), every two weeks works fine. We have had them for several years. More...

Reviewed on Yelp

I would recommend this service.  For my initial cleaning they were extremely prompt and willing to take on extra tasks.  The work was done efficiently and well and the staff that set up my initial and recurring appointments were courteous and knowledgeable.

Reviewed on Yelp

We are a big fan, wow they did a great job on our initial (and greatly needed) deep cleaning!  They got here right on time and set to work immediately after discussing with me our priorities and areas we thought needed extra attention. Looking forward to having them back soon. More...

Reviewed on Yelp

Maid to Clean did a terrific job on my initial cleaning - there were a couple spots here and there, but very little and nothing to complain about. They cleaned things that I didn't think they would touch, like our dog bowls and detachable shower shelf thing. Their customer service was excellent and professional. <br><br>The only downside is the cost. MTC is pricier than other cleaning services - it was $370 to clean the first floor of my house (about 1,200 sq ft). I was a little upset that the quote they gave me for cleaning the entire house was actually just for the first floor, but they were nice about it and gave me a discount. Also, if you write an online review, good or bad, you get a $50 off your next cleaning.<br><br>I'm looking forward to their next cleaning in a couple of weeks! More...

Reviewed on Yelp

We just had our initial clean and were pleased with the results. The ladies did a thorough job cleaning everything in our house, including window treatments, ceiling fans, and even under the beds and couches! Our stainless steel appliances haven't been this shiny and fingerprint-free since the day we bought them. We are looking forward to getting on a bi-weekly schedule. More...

Reviewed on Yelp

We recently hired MTC for an initial cleaning and recurrent cleanings.  I was happy to see the team (of 3) arrive with a ladder among other equipment and cleaning supplies.  They provided a deep cleaning to my condo but I have to say that I was surprised that it took 3 people 3 hours to clean my 1300 sq. ft apt (one room is for storage and did not need to be entered).  Overall we were pleased with the results and look forward to having our home cleaned every two weeks. More...

Reviewed on Yelp

I used other services in the past, and the level of clean was perfectly fine.  But I switched because Maid to Clean is just significantly better.  They get every surface, are so much more thorough, and if I am paying for professional cleaning, I want it better than I could do.  The women have also all been very polite, respectful, and very nice if you get a chance to chat with them. More...

Reviewed on Yelp

I used Maid to Clean for years.  I can't even count the things that were broken and damaged.  Twice they left the house and didn't lock the door.  Once they left the thermostat turned up to 95 degrees -- no kidding.  The cleaning wasn't bad, but the damage was  just too much. More...

Reviewed on Yelp

I was transferred to DC for 6 months and hired Maid to Clean for weekly service. I could not be more impressed! They thoroughly cleaned every nook and cranny EVERY time, were careful with my things, and were very professional. My previous maid service in Atlanta was not as detailed, which has me wishing that MTC would open an office there. Overall, I was thrilled with the service and would recommend them to all of my DC friends! More...

Reviewed on Yelp

I used MTC for 4 years for my 1 BR/1.5 BA condo in DC. I was basically satisfied for most of that time, but the quality of their work deteriorated over time and recently we decided to part ways. <br><br>Here's what I think a good cleaning service should do: clean my home spotlessly. Based on this criterion, MTC failed.<br><br>Pros:<br>- generally, they did a good job with cleaning (although sometimes I noticed dirt and stuff here and there).<br>- they were reliable (although I didn't see them much since they arrived after I'd left home for work).<br><br>Cons:<br>- I had to remind them to do things they should have done automatically -- like clean the stainless steel refrigerator and "really" clean the wood floors.<br>- they ruined a section of the colored grout in my shower after I told them they weren't getting it cleaned.<br>- they caused a quarter-sized white spot on my bedroom carpeting.<br>- they "lost" one my cutting boards behind my refrigerator.<br>- they caused black marks on my walls around pictures when they cleaned them.<br>- they man-handled my stuff and were not always gentle (which I observed during the one time I was in the apartment when they arrived).<br>- any issue or problem that came up became a hassle to resolve. I never truly felt like that satisfied my concerns; so, usually I would just drop it. Yes, I should have pursued the issues further or fired them; so I take responsibility for allowing the dissatisfaction to continue unabated.<br><br>They gave good "lip service" to the notion of customer service, but I concluded they they just wanted my money and would say anything to get me to shut up. <br><br>I wanted to love MTC, but ultimately they let me down. I'm pretty sure you could do better than this cleaning service.<br><br>UPDATE:  After reading another review, I remembered another reason to delete this company from consideration: they left my condo door unlocked at least 2 times. It is incomprehensible to me that a licensed, bonded cleaning service could do that. More...

Reviewed on Yelp

So I didn't have high hopes, but frankly we are putting our condo on the market and it needed to be cleaned before showing it and neither my wife nor I have the time to get this done. <br><br>I walked into my apartment yesterday and it has never been this clean. Not a speck of dust. They even scrubbed the walls down. This was supposed to be a one time thing, but we have already ordered repeat services. More...

Reviewed on Yelp

I signed up to have recurring cleanings with Maid to Clean based on their reviews on Consumer Checkbook.  Today was my first cleaning and I am thrilled.  They literally cleaned every nook and cranny of my apartment.  They did a fabulous job and I can't wait to have them back! More...

Reviewed on Yelp

I have been using Maid To Clean (MTC) on a bi-weekly basis since 2000.  The cleaning team is well-trained. They always leave the place spotless.  Even our fussy visitors comment on how clean our apartment is after a MTC cleaning.  I like that they use cleaning products that do not contain fragrances.  When I come home from work on cleaning day, all I smell is "clean".  MTC may cost more than other cleaning services but they are worth it. <br><br>That said, I do not interact with the cleaning teams very often.  If I have to make a special request or set up a cleaning, I communicate with their main office.  I have never had a problem.  We have had the same cleaning team leader for a number of years, which I think is a good sign.  <br><br>They have broken a few things.  A cheap wine glass and a large picture frame that was resting upright on a fireplace mantle (not mounted on the wall) come to mind.  Each time they left a note stating that the object was broken and offering to compensate us.  (I never have taken them up on it.)  If you want your place thoroughly clean, sometimes things will break.  If you don't want the cleaners to touch something, such as, for example, your collection of Hummel figurines, just tape a "no limpiar" sign on the display cabinet.  <br><br>I also have peace of mind in knowing that the team members are working in the U.S. legally or have work visas. More...

Reviewed on Yelp

I was glad to find a queer-owned local business that uses green products to provide housekeeping services.  I've been a customer off and on for a few  years, but I'm done with Maid To Clean. <br><br>First off, their policy of not communicating directly with their cleaning people is infuriating, especially when I have tried several times to communicate THEIR way only to find that my requests get lost.  Some of the small stuff is the most annoying, like how they'd always put my range back together wrong after cleaning it.  Eventually, I started rearranging the rangetop "backwards" in hopes that they'd reverse it back to correct when they were done cleaning, but to no avail.  I called to request more attention to these details but those requests never made it to the cleaning crew or were not understood by them.<br><br>Secondly, I had asked at one point for them to only do the kitchen, bath and floors in hopes to save some money but this request didn't stick (or it did?) and my monthly bill continued to be the same.  <br><br>Third, they have a habit of gathering up things and stowing them in places they don't go.  Sure, my place can get messy.  Two adults, a dog and a small business run out of an apartment can create quite a lot of clutter.  But their solution of gathering up all the things lying around on surfaces and putting them in paper bags or piles on a shelf in order to clean a surface was maddening.  We were constantly losing important papers, even checks from clients, because we had known what pile it was in until the housekeepers came.  Ladies, if the surface has a pile of mail on it, it's probably not dirty enough to warrant cleaning:  just leave the pile there.<br><br>After some successful austerity measures, we're ready to reinitiate housekeeping services.  I thought about simply turning MTC back on but thought I'd check on here first.  GLAD I DID!  These one- and two-star ratings reminded me of my frustrations.  I'll be signing up with someone else. More...

Reviewed on Yelp

I am giving 1 star because I am not sure whether I can give zero stars. The service is poor at best. Someone else rated saying "bull in a china shop. " Yes, they broke many pieces of artwork purchased in Europe in their "haste". I have other much more serious concerns with them that the owner was confrontational about and very unprofessional. She seems to think that her 200% service guarantee means doing nothing other than write rude emails. I would never recommend them. Buyer beware. More...

Reviewed on Yelp

I have been using Maid to Clean for almost a year now and I have been very pleased with their service.  Good customer service.  Easy to schedule appointments as needed or monthly.  Yes, they charge a little more, but it's worth it.  For example, they clean and vacuum all your air vents!  Other companies that we've used in the past charge extra for vents.   <br><br>On their second visit, they did break one of our picture frames.  We probably wouldn't have noticed it, but they left a note and then promptly reimbursed us for the value of the frame.  After Maid to Clean service, our home is spotless and sparkling.  Literally.  They vacuum and mop (while some other cleaning companies charge extra to mop your floors.)  And the bonus is that they use environmentally friendly products.  Our place smelled fresh and clean without any harsh chemical smells. <br><br>We actually tried switching to another cleaning company last Fall - not because we were dissatisfied with Maid to Clean but mainly because we found another company that charged half  the price.  Big mistake.  I got what i paid for.  Half the money for half the job that Maid to Clean would have done in probably the same amount of time.  Maid to clean really does take "Clean" to a new level for us.  They've set the bar high, and as long as they keep up the good work, I'm a fan. More...

Reviewed on Yelp

We used Maid to Clean for about a year, mainly because they were convenient.  Generally, I was underwhelmed with the quality of their work.  I think they did a great job vacuuming, but the rest of it--the stuff I don't have time to do myself and therefore needed a cleaning service to do--was marginal at best.   <br><br>They would tear through my house like a bunch of bulls in a china shop, trying to get finished and out the door as quickly as possible, and in the end, the quality of their work suffered, as did several of my belongings which wound up broken.  <br><br>I understand the need to get the job done quickly and move on to the next appointment, and I understand that these ladies have to make a living.  But I also feel that at the prices they charged (which were recently raised), the quality of the work could have been better.  I think, especially for the money, you can find a better cleaning service elsewhere. More...

Reviewed on Yelp

I hired Maid To Clean to clean my 2-bedroom, 1-bathroom, 3 pet Capitol Hill home once every two weeks.  I used their service for approximately 5 months.  <br><br>The Good:  Dealing with office staff to schedule my initial cleaning went very smoothly; I received an estimate promptly and my first cleaning was scheduled pretty quickly.  A team of 4 women showed up for the initial cleaning and did a fantastic job - my home was spotless!  The cleaning team was very friendly, and dealt with my dog very well (my dog does not always handle strangers in our home very well).  Throughout my experience with Maid To Clean this level of quality was maintained - my home was always very clean and my dog was always treated well.  <br><br>The Ok: The actual price that I was charged for bi-weekly cleaning was higher than the initial estimate (by about $50 every 2 weeks).  While initially I was upset about this, the cleaning team did a great job and I still felt the price I was charged was worth it.  On one occasion the cleaning team damaged a decorative figurine that sat in my kitchen.  I was contacted immediately to determine what they could do to correct the problem.  While I was not happy that my property was damaged, I thought the management team handled it very well. <br><br>The Bad: The reason I have discontinued my service with Maid To Clean and that I gave them a low rating is because of one very big mistake.  The Maid to Clean cleaning team came to my home for a regular cleaning (on a Thursday) while my husband and I were out of town.  When we returned home the following Monday, the front door to our home was unlocked.  The only people who had a key to our home and who were expected to be in our home while we were away was the cleaning team.  I called to cancel our service right away and the staff, while very apologetic, did not offer any sort of compensation for the problem (in all fairness I did not request anything).  I appreciated that they did not hassle me about canceling my service.  However, we agreed that they would mail my key back to me.  Three weeks have passed and I still have not received my key.  <br><br>While Maid To Clean does a great job at cleaning your home, I cannot recommend them. More...

Reviewed on Yelp

So sad!<br><br>For several months they provided us with acceptable though not amazing service.<br><br>The problem came when they broke our toilet.  This necessitated an 8 pm visit from a plumber, including replacing the toilet ($500).  When we called the service, they stated that they hadn't broken the toilet.  When I pointed out that 1) when we left the house the toilet was working, 2) when we returned to the house, it was broken, and 3) they were the only people in the house during this period, the owner Cindi's response was "Well there's no proof WE broke it".  And I did agree that someone could've broken in to break it but not steal anything.....IF WE LIVED IN CRAZYVILLE!<br><br>Anyway, kind of sad as I hate cleaning but at least I can do it with no causalities.<br><br>** Update- Maid to Clean has chosen to respond to this.  Ironic that they have the time to read this when they did not have time to accurately read the emails I sent to them.  Please, for those who are literate out there, the portion of the toilet that was broken was where the toilet met the wall and not the bolts at the bottom of the toilet.  The plumbers had previously been in to repair the inside of the toilet and actually assured us that someone had probably bumped the connection of the toilet to the way, let's say, while cleaning it.<br><br>The owner (Cindi) argued with us repeatedly over email and then offered to show us how they clean toilets.  It's pretty unlikely that I would invite some argumentative, unpleasant business owner into my home to have them try to prove me wrong.  Especially one who failed to read my emails thoroughly and has the maturity to air out her concerns with a client online.  That certainly shows the level of professionalism one might be dealing with at Maid to Clean better than I can describe it here.  I suggest to all that reading her comment about our interactions will show you more about the poor attitude of the service than I could ever say.<br><br>Cindi- I think Yelp is more a forum for people to rate businesses, not for businesses to respond.  You had a chance to respond when I was a client.  And considering what Scott G. has posted, it sounds like your time may be better applied elsewhere! More...

Reviewed on Yelp

Fact: Maid to Clean saved my marriage.<br><br>Last April, my then-fiancé and I were in the throes of wedding planning, and our apartment manifested the clutter of our psyches.  Dust bunnies and dishes crowded every surface.  Movement was limited to narrow paths through invitations, menus, and bridal accessories.  Love, romance, and cutesy-cuddly-PDA was firmly buried beneath heaps of laundry and unread fitness magazines.<br><br>Then, a miracle:  Maid to Clean.<br><br>They organized our books, collected our garbage, dusted the blinds, polished every surface, and even found my favorite pair of shoes.  Nothing was safe from the expertise of these lovely women.  Stowaways under the bed, the crusty gristle on the stove top, the kitty litter in the floorboards, the heaps of tangled necklaces and earrings, the forsaken remote controls in between couch cushions... One by one, each room fell to cleanliness, each pile of debris melted beneath their eco-friendly cleaning products, each square inch of newly polished surface revealed itself.  <br><br>I worked beside our ladies, motivated for the first time in weeks to clean.  Meanwhile, they laughed gently at my disheveled hair, constant apologies (lo siento, lo siento!), and unending gratitude.  Not only were they polite, gentle, and kind, they were meticulous and dedicated in their mission to clean.  In short, they were perfect.<br><br>Afterward, I literally sang and danced up and down the hallway, reveling in the shiny clean of our rescued abode.  My fiancé, for having ordered the service, was rewarded with kisses and, eventually, a happy wife.  <br><br>We continue to love each other in our tidy home with the help of Maid to Clean.  Our ladies even work around the newest addition to our family: a rambunctious, energetic (read: destructive but still lovable) pit bull puppy.<br><br>I do not exaggerate when I credit them with saving our marriage.  If you have a relationship on the rocks, or just a nasty house, call them.  I love Maid to Clean almost as much as I love my husband, and so will you. More...

Reviewed on Yelp

I had used this business for a while for cleaning. I had a few problems over the course of several years with some broken items and some missing clothing from my apt. and a rental unit, but nothing huge all at once.  One day, I was at a store, tried to use my debit card and found that my checking account had been drained.  I contacted my bank and they said that "Maid to Clean" had put through charges until the account was drained.  I had used my debit card to pay my bill about six months earlier.  They had obviously kept the number and used it to empty that account.  I tried to call the company because as a long time customer I wanted to give them a chance to explain.  I was told that they gotten my regular payment check but that they did not put through the other charges.  I called my bank back, and they said that the Maid Service did in fact put through the other charges no matter what they were telling me.  I tried to call back and after telling them what my bank said, their story changed and I kept being told that I owed a bill and they had every right to take that money.  So at first they denied putting the charges though, once confronted with my banks evidence they now claimed that I owed a large bill.   I explained to them that<br><br>1. If I actually owed a bill, why did they at first deny making the chages and draining my checking account?<br>2. Tthe amount they took would mean that I hadn't paid them in over a year which was ridiculous since they had been cleaning regularly for the past year and not halted service because of any bills.  <br>3. I had records of my payments to them showing that they had in fact recieved payments.<br>4. It was illegal to take money out of my checking account without my permission, and they did not have permission to keep a debit card number and use it at their discretion.<br><br>I told them they had a chance to return the money and I would not report them.  The person on the phone said that there was nothing I could do.  I contacted my bank, my bank did an investigation determined that the money had been pulled fradulently from my account, my bank then pulled the money back from them and returned it to me.  I hired a lawyer who contacted them and demanded any invoices to show that I did not owe them the money that they had attempted to take from me..  They tried to send a bill that was unreadable and skipped over several months. A second request from my lawyer got another set of partially unreadable invoices that again skipped several months and did not show payments I had made.  My lawyer then spoke with them again and said that since they obviously had no complete or readable invoices to back up their claim, they were to return any copies of my keys and never to come out to the house again. (remember, at first they claimed they did not put the charges through, only after my bank told me they were not being honest did they admit to the charges) It took them two months and another contact from the lawyer to return my keys and I ended up changing my locks.  They requested that I not report them to any organization like the BBB.  I reported them, and once again every time the BBB recieved a response, their story had changed from the one before.  I am not sure what they thought they would accomplish with this, since it was obvious who had taken the money out of my account, and my bank after investigating got the funds back from them very quickly.<br><br>Obviously I do not recommend this business. More...

Reviewed on Yelp

Had my first cleaning today.  Unbelieveably great!  Team of three was in and out in under two hours and the bill was near the bottom of the estimate.  Will definitely continue to use them. More...

Reviewed on Yelp

We had Maid to Clean come out to our one bedroom apartment. We have lived here for almost a year and this is the 1st time we have had professional cleaners in our apartment. <br><br>Setting up an appointment was really simple and the people I spoke with were very helpful. <br><br>The cleaning crew arrived right on time. I  was actually in the apartment the whole time they were cleaning, so I got to see the effort they put into the clean-up. The apartment was a total mess especially since we have barely been in there in the last one month. The kitchen had proven especially difficult to clean with many nooks and crannies which are tough to reach. <br><br>Everything is now sparkling clean. I am really pleased with the clean fridge, microwave, stove, oven, the area behind the fridge, some splatter stains and the window blinds.<br><br>Overall I was very pleased with the service. The women were great. I will definitely be using them again. More...

Reviewed on Yelp

All I have to say is wow!! Do these people do a great job!!<br><br>We needed a company to do a move-out clean for an apartment we were leaving - 3 bedroom, 3 bathroom, about 1200+ sq feet.  We called Maid to Clean and scheduled with them.<br><br>A little back story: When I moved into the apartment, the previous tenants left the place a mess.  It was nasty dirty, dust everywhere, stains on the floors, counters, mold in the shower, nasty microwave, nasty stove... just... eww.  I hired another cleaning company at the time to clean the place, and while they did a nice job, it was nothing in comparison to what Maid to Clean did for our move-out clean.<br><br>We told Maid to Clean that our landlord was extremely picky and everything had to be spotless.  They delivered ten-fold.  I had never seen that place so clean in my entire life.  If only I had known about Maid to Clean when I moved in!  <br><br>Here are some examples: <br><br>(1) There was dust and dirt on the corners of the rug that try as I might, I couldn't remove.  Yet somehow the ladies who came to clean our place got it out.  <br><br>(2) There was nasty burned on food to the gas burners on the stove that had been there since long before I moved in.  I scrubbed and scrubbed and could never get it out myself.  These ladies got almost all of it out.  <br><br>(3) There was some sort of sticky residue on the cabinets above the stove (probably from the previous tenants cooking and having it spray everywhere and not clean it), that even with goo-gone, I couldn't get out myself.  And that's right, you guessed it, these ladies at Maid to Clean removed it.  <br><br>They scrubbed the walls and got out a bunch of scuff marks.  They even removed the refrigerator and cleaned behind it.  The hardwood floor was soon clean after they were done with it, that you could probably have eaten off of it.<br><br>I can not say enough about how pleased I was with their work.  And the best part of it is.... our landlord will be giving us our security deposit back, in full.  She knew what kind of disaster we moved into, and was incredibly happy to see the place clean and well taken care of.<br><br>I wish I could give this place 6 stars. More...

Reviewed on Yelp

I have not used Maid to Clean to actually perform a cleaning (a move-out clean). At the time I was booking the appointment, I didn't realize my dear partner was scrubbing the place down himself.  <br><br>However, Maid to Clean was the most prompt company that got back to my emails/inquiries within a matter of hours or minutes. I had contacted another service, highly rated on Yelp (especially for customer service), but never received a response to my initial inquiry, I decided to email them again after 2 weeks, because of their high rating (I'll write more about that in the appropriate review). <br><br>Within a few emails, Maid to Clean confirmed they could clean, gave me actual dates and times of service, included a price quote and answered my questions.  I was actually looking forward to using them after all the grief I went through with the other company!  This was very straight forward.<br><br>When Maid to Clean starts to offer service in our new neighborhood, we won't even bother to look for another provider.  I'll re-rate and create a new review after we start the service. More...

Reviewed on Yelp

We have used Maid To Clean for several years and have appreciated their regular, reliable and attentive service. One of the best things about their service is that we have a regular team who comes to our house and does the cleaning. Overall, our team's work in our home has been fantastic. We've occasionally had issues with some tchotchkes being moved after dusting or with certain areas needing a bit more cleaning; but, on every occasion that we've addressed this, the office staff has worked with us to ensure that future cleanings would meet our standards. We have recommended their services to several friends &amp; colleagues and will continue to do so. More...

Reviewed on Yelp

I agree with the previous two posts (it appears the 2nd one from Alice M. is now cached). Maid to Clean came to our home, did sloppy service (furniture was disrespectfully strewn about, lamps unplugged, cleaner residue clumped on bath fixtures) and damaged our property (they placed my wife's makeup case on a hot radiator in the middle of winter that melted her lipstick). When we politely complained to them (within the 24-hour satisfaction guarantee period as advertised on their website), they not only refused to honor this guarantee, but they dropped us as clients. Because they charged us for an initial visit at nearly twice the cost of a regular visit (they said this is required) to clean our already near-immaculate (thanks to my wife, of course) home, we wanted to continue working with them to try to "recoup" this charge over a longer-term service period. If we were aware of their cleaning and customer service quality beforehand, we would never have hired them. <br><br>To get an idea of how they view their customers, they analogized new clients to job applicants who provide resumes from which that they can choose. Our experience was so bad we had to file a BBB complaint. Only after this action did they offer to refund the cost of our second/last visit (nearly 1/2 the cost of the first premium-priced visit), but on the condition that we remove any and all complaints regarding their company that we have ever made online. We refused this conditional offer because they should ethically honor their 100% satisfaction guarantee policy as advertised on their website, and the truth should not be censored if it helps even one person. <br><br>As this is my first Yelp review, I hope to be posting more positive and light-hearted feedback in the near future... More...

Reviewed on Yelp

Unbelievably bad.<br><br>I spoke with a cheerful rep who indicated that, for my 490 sq foot apt, my price range shouldnt be over $120 per biweekly cleaning and slightly higher for the initial cleaning.  I was gone the week that they were to start.  I returned the following week to an apartment that was not significantly cleaner, had dirty brown fingerprints all over it (including the paper towels and TP left on the rolls), with none of the stainless steel trash cans wiped down, most of the glass furniture uncleaned - and a bill of $250 that had already been charged to my card.  They charge $25 an hour.  So they say they spent 10 hours cleaning?  All they could have done was mop about 20 square feet of floor (bathroom and kitchen are tiny), wipe down two very small counters, and vacuum two very small floors.  All of which I left as clean as they were when I returned.  In TEN hours?<br><br>The note left said that they would call to explain the bill and my estimate for weekly cleaning "within a few days."  I returned a week later and had yet to receive any call.<br><br>When I called to complain, the same cheery representative (who could not explain how it could possibly have taken the crew 10 hours or why they did such a shoddy job) quickly offered to do the next scheduled cleaning for free and to have a supervisor come out to monitor the job.  I was pretty hesitant to accept this offer after the terrible job they had done - my apartment was left worse than before as a result of the last job (particularly the dirty fingerprints left behind) - but I figured I'd give them another chance.  Not to mention, I wanted to recoup some of the money they had overcharged me for the first job.<br><br>They didn't show up.<br><br>When I called to inquire why they hadn't, the same representative told me that they were scheduled for a week later on a different day.  I do not recall having discussed this.  In our prior call, I recall that all she had said was "your next regularly scheduled cleaning will be free."  At this point, I was unwilling to give them another chance.  I'd rather eat the money they overcharged me for the first job than to allow them back into my home.<br><br>Funny how the 0/1 orangehead army resuscitated their rating right before they claimed their page and started advertising here (not to mention, created seemingly false negative reviews for competitors)......really enhances their reputation for honesty in my eyes.  [UPDATE: Kudos to Yelp for removing the spam, despite the fact that this is a sponsor.] More...

Reviewed on Yelp