Intuit QuickBooks Phone Number

QuickBooks Online is cloud-based software that requires an Internet connection at all times to function. Since both the QuickBooks Online software and your data reside on Intuit's servers, you can't use QuickBooks Online if you're offline. If Internet access in your area is unreliable, you should choose a desktop edition of QuickBooks instead.

You should also consider which users at your organization need access to QuickBooks. If multiple users are working with QuickBooks from different locations that have reliable Internet access, QuickBooks Online might be a better fit for your organization.

Pricing should also be taken into account when you choose between the different versions of QuickBooks available through TechSoup. QuickBooks Online is a subscription product. If your organization can't commit to paying the $75 or $160 admin fee every year (a substantial savings compared to the retail prices of $600 or $1,800 annually) to continue service, you might consider a desktop edition of QuickBooks that requires a one-time administrative fee.

In terms of features, QuickBooks Online includes many features that are available in desktop editions of QuickBooks. It even includes some unique features, such as invoice automation and mobile device connections. It also includes some features that are only available on the desktop editions for an additional fee, like additional backup security and cloud access.

Conversely, some features have not yet been introduced to QuickBooks Online, like the ability to calculate and rebill job costs and the ability to calculate discounts by customer.

For more information, see Choosing the Right QuickBooks Software for Your Organization or view a comparison chart of the two products on Intuit's website.

Which editions of QuickBooks Online are available through TechSoup?
Intuit has donated subscriptions of QuickBooks Online Plus and QuickBooks Online Advanced, the two most feature-rich editions of QuickBooks Online. See a comparison of the two editions at the Intuit website.

If you are a Small Business Development Center (SBDC), SCORE chapter, or Women's Business Center (WBC), you might be eligible to receive QuickBooks Online Essentials subscriptions for classroom training purposes at no cost. Send an email to intuit@techsoup.org to request more information.

Is my organization eligible for QuickBooks Online through TechSoup?
See the program restrictions.

Where can I find technical support?
QuickBooks Online includes free online support from Intuit. To get support, sign in to QuickBooks Online and select Help at the top right to search for answers or select Contact Us to connect with a live support agent. Live support hours are from 6 a.m. to 6 p.m. Pacific time, Monday through Friday, and 6 a.m. to 3 p.m. Pacific time on Saturdays. Be sure to let the customer service representative know that you received your subscription as a donation through TechSoup

I have QuickBooks Online already. Can I switch to the donated product available through TechSoup?
Yes, you can request QuickBooks Online Plus or QuickBooks Online Advanced through TechSoup and copy your company data from an existing subscription if you meet the following requirements.

Your existing subscription level is QuickBooks Online Advanced (if not, you'll need to upgrade your subscription temporarily).
You follow the instructions in the TechSoup fulfillment email to set up your new donated subscription under the same QuickBooks Online account as your existing subscription, rather than creating a new account.
After you have both of your subscriptions set up under the same QuickBooks Online account, follow these instructions.

Sign in to your QuickBooks Online account.
Switch to your old company that has a QuickBooks Online Advanced subscription.
Follow Intuit's instructions beginning at Step 2 to enable backups and copy the old company data to the new company you created when setting up your donated subscription.
Cancel the QuickBooks Online Advanced subscription for your old company.