Guiding Light Health Care Services, LLC

Let’s start by saying this, last week, I was having panic attacks from being overstimulated and struggling to manage my anxiety. I called guiding light to set up an appointment with the first availability I could get. I already had an appointment set for May 30 to treat my ADHD. But I feel like my society was overwhelming and I needed to see someone right away. The receptionist Caitlin was able to speak to me in a way that calmed me down and allowed me to expressed my concerns. She suggested to me that I tell the provider about the previous medication‘s that I’ve taken that have worked for me before. When I had my appointment today, May 8 at 10:30 AM , with Ralph, things could not have gone more terribly. The appointment was supposed to start at 10:30, and I had never seen Ralph before, so I wasn’t sure what time he like to start. I had not received the link for the telehealth appointment at 10:30 so I called the receptionist just to doublecheck that my appointment was scheduled for this time. She told me that he might just be running late. Seven minutes after my appointment was supposed to start I finally get the link for the telehealth appointment. Once I get on , i start to explain the progression of my anxiety and explain how my anxiety presents itself in mood swings and irritation. I say that the prescription I’m taking twice today is not helping my anxiety because I am still having these symptoms plus several panic attacks a week. The nurse practitioner Ralph then tells me that I’m not having symptoms of anxiety that I am having symptoms of depression. I explain to him that the Prozac I’m taking, perhaps isn’t helping the extent of my concerns. I set the entire appointment because I was having anxiety. Not because I was having depression. I tell him how previously I was prescribed a different medication for my anxiety called Klonopin. And that it used to work very well for me. The reason why I stopped using Klonopin was because I had a baby and I could not use them for anxiety while I was pregnant. He starts talking over me and tells me that I can’t just ask for what I want from him like he is the grocery store. I was so blown away by that comment. I tried to explain to him that the reason why I was bringing up what’s worked for me before was not only because I had never seen him Before And this was the first time I’ve ever had my appointment with him, But also because the receptionist told me to tell him what’s worked for me before. That comment made him throw his hands in the air and rock back-and-forth in his seat, while raising his voice to tell me that the receptionist is not in charge of his license and she’s not in charge of what he prescribes to patients. I do not want her to get in trouble for something that he misunderstood. So then I’d try my best to get a word in, because I want to let him know that he misunderstood, but he then starts to list out everything he is prescribing me and telling me that he hast to go because he already has another appointment, and that disappointment has gone on too long. But what he fails to realize as he was the one that was late to my appointment not me. at the end of the telehealth call, I am in tears and he can visibly see me on the video chat crying because the situation has gone so bad. So he is not reassuring at all. He tells me that he’s going to give me 10 of my Klonopin‘s a month instead of seven what she usually gives to people. Basically telling me that I’m getting more medicine then he gives anybody. He treated me like I was some kind of drug addict, asking for drugs. And he misunderstood the entire situation and made my anxiety feel so much worse. He’s never prescribed me anything before, he doesn’t know my history. He doesn’t even know what I’m diagnosed with. so for him to be so blatantly, disrespectful and accusatory has me completely appalled. Him to see me crying on the video chat and tell me the time is up and hang up on me abruptly is so wild to me considering this is a mental health clinic. I made this appointment because I was not sure if I was having a mental health crisis or not. And I was treated so poorly that my mental health has actually gotten worse over the situation. After the session ended, I called back to speak with the receptionist. At this point, I am crying over the phone and she is very attentive and caring. I explain the situation to her and she has her office manager speak with me over the phone. She says she’s going to talk to the providers managers to handle the situation. My concern is my son also goes to guiding light for his mental health medication and he hast to see Ralph as well. I feel so uncomfortable even coming back to this place that now I’m considering switching my son as well. When I come to him saying, I’m having anxiety and I feel anxious, and my anxiety presents itself in these manners, I feel completely dismissed when he tells me that, I’m not having anxiety that I’m having depression. I know my feelings and I can identify them myself. I’m then coming to him to treat my symptoms of my disorders. I am already diagnosed as general anxiety disorder. I know when I’m having anxiety. So when I bring up to him, the medication that has worked for me before he tries to shame me about it, and says th that he doesn’t like to give out Xanax and he continues to list out other medication’s that I’ve never even heard of. I’ve never taken a Xanax in my life. I’m only doing with the receptionist suggested, which is telling him which prescription that I’ve taken before, that has worked for me, because he’s never seen me before. So I just wanted to send this out because I’m considering filing a complaint with the Georgia medical board. I hope to hear back from someone with an update about the situation because it is completely astonishing to me. More...

Very friendly staff, Dr. Scott is great. I personally have always been taken care of beyond my expectations.

Reviewed on Google Maps

It's difficult to find doctors who are honest with you AND genuinely care about you. This office provides both. I am 29, and I have suffered with depression since adolescence and generalized anxiety since my teenage years as well as social anxiety since preteen years. I am not at a place where I am at the correct doses (for my individual chemistry) of medications; however, Dr. Scott has given me hope that I will be able to get there. This has been a first for me since I have been prescribed many medications over the years. He has a wealth of experience and he is knowledgeable...and I believe he actually keeps up with his continuing education! (Which is very important for any field.) Any of the reviewers who provided a poor review are most likely not in the right space to accept their diagnosis...and that's OK...but it reflects poorly on an office that is doing good. More...

Reviewed on Google Maps