Five & Dime

Depending on the type of project, we will generally start with a creative brief which is a short questionnaire for the client to fill out. It includes questions about the client's brand ethos, their competition, etc. as well as multiple-choice questions about stylistic design preferences.

If the project is a smaller-scope project that doesn't require a creative brief, then we'll generally ask about the client's design style preferences and for their content (e.i. wording, photos, existing design elements or logos).

Typically, we start with a short in-person, phone, or video meeting to kick off all of our projects. When necessary we provide the client with a creative brief to fill out and answer so that we can learn about their business, their existing brand, and have a foundation of visual preferences to design off of. After this first phase, we will begin the research and design process. When this is completed the first round of concepts will be provided to the client, this can be done in-person, on the phone, or through email. Upon receiving feedback, we will then revisit the design and provide the client with second round concepts for review. Generally, after the second round there are only minor changes left to be made until the final design is presented and packaged up for the client.

We typically start with a short in-person, phone, or video meeting to kick off all of our projects. This way we can learn about the client's business and expectations as well ask questions we have related to the project and go over our process.

We love helping businesses stand out from the crowd, learning about new businesses and industries, and creating genuine relationships with our clients.

Wanting to have more creative freedom and to build something that we could have ownership over and be proud of.

We’ve heard many stories over the years from new clients who have come to us with previous experiences of design projects being a long and painful process. Worse yet, at the end of the project they felt that they did have control or ownership over the work that had been completed and paid for. At Five & Dime we aim to correct that cycle. At the start of each project we put together a calendar that outlines an overall timeline with key dates for both Five & Dime and the client. This is to ensure that important benchmarks are met, and the project stays on schedule. Upon completion of a project, we pride ourselves on providing our clients with all of the design assets created for them along with access to files and accounts so that they are in control of their property. We don’t believe in selling clients useless ongoing “maintenance” packages or up-charging their hosting and printing costs. We believe that the best way to build a genuine, ongoing working relationship is to treat our clients the way that we would like to be treated, fairly and honestly.