GOAT Cleaning LLC.
Mesa, AZ
Mesa, AZ
GOAT Cleaning Co. is not another cleaning business, but one that is attentive to our client’s needs & wants. We pride ourselves in our diversity and being adaptable to the cleaning market. Our company creates an honest, hardworking commercial cleaning service centered around values, integrity, and structure.
2 customer reviews
Sarah Clarke
I own a str and Goat was cleaning for us for all of the units we have (4). Goat's team stopped doing laundry and complained that it was someone else, however, they were the only ones doing cleaning and using laundry. They complained about supply issues, but they were caused by the team not washing linens (no clean linens to put on beds). Cleans were not done to checklist or completed by the scheduled time, causing refunds and bad reviews from guests. Stained linens were put on beds. Cleaners entered units without knocking scaring guests which is a huge issue for short term rental, and entered units before checkout without verifying the checkout. There was always an excuse/blame it on the guest when issues were brought up. When I raised the issues, the owner complained about the rate and said she'd come deal with the back linens, and then did not do so. Additionally, Alex the husband sold me some handyman services, and then didn't perform them as agreed or refund for work he didn't complete. I was stalled on a refund to the point where I couldn't get refunded through the platform and then ghosted. I made the error of paying in advance, something I did becasue there was a high level of trust with the owner at that time. I literally have nothing good to say about this service/the owner and her husband. More...
Reply from GOAT Cleaning LLC.
This lady is just out to get our company. It's sad when a small business owner tries to stomp on another small business. We did good work for her and her Airbnb. We left her company after the rate of $55-$65 was too low for the amount of work and checklist she wanted to be done. Her rates should be at least $99 a unit. The units are 1 bedroom, with a kitchen, full bath, and laundry. It's not that she is a bad person or owner, we as a company felt the price of her units was too low. If she was to up her price in the future we might consider doing business again. We thank her for the experience at her Airbnb as she was one of our 1st clients. We now manage over 50 properties in the valley. We invite you to find us on Turno and Let's Do Business! This is sad that this business owner is choosing to attack us in this way but really she is upset that we left. I'm sorry Sarah and I hope you find a new cleaning crew as awesome as ours! Take Care!
Katie
House Cleaning
Appointment made 2 weeks before service scheduled and confirmed with credit card several days before. One hour after the service people were to arrive, I had to call the office and aske why no one showed up.
I was given multiple excuses and asked why they had not notified me that morning of a problem when I texted my gate codes. Will not consider using them in the future!
Cannot give no stars, so forced to give one.
More...
Reply from GOAT Cleaning LLC.
Katie is completely right the service that was given was unacceptable. We take full responsibility in this poor customer service. At the time the company was missed managed, and we have changed hands to new and better management to service our customers. This is not the impression we want to give to the cleaning world. So, we welcome Katie to a free cleaning by our new management company GOAT Cleaning. Katie, we cannot make up for the past, but we can make it better moving forward. Thank you for your review it will keep us on our toes in the future.
What do you love most about your job?
With a passion for cleaning, and a commitment to customer service, we feel it’s this combination that sets us apart from other cleaning companies.
Your satisfaction is our priority. That’s why we use only the most experienced cleaning techs and use the highest quality cleaning products and invest in ongoing training and support.
What inspired you to start your own business?
Behind every business is the story of why it was started. Maybe it was to solve a problem the founder was experiencing. Perhaps it was too capitalize on a gap in the marketplace, or even address an important social issue. Our why is because of YOU! Why you say you? Because let’s face it some people hate to clean, and that’s why we are here to do the job you don’t want to. Your life is already busy doing work, life, and balance. Let us take some of the stress of cleaning out of your daily life.
Why should our clients choose you?
With a passion for cleaning, and a commitment to customer service, we feel it’s this combination that sets us apart from other cleaning companies.
Your satisfaction is our priority. That’s why we use only the most experienced cleaning techs and use the highest quality cleaning products and invest in ongoing training and support.
Here are some of our highlights:
• Complete cleaning service
• 100% satisfaction promise
• Attention to detail
• Focus on customer service
• A passion for the industry
• Fully insured
• Reliable
Can you provide your services online or remotely? If so, please add details.
All of our services are provided in person and with an attention to detail. As much as we would love to clean remotely, we just don't have access to that technology as of yet. If you know some way to clean a home remote, let us know.
What changes have you made to keep your customers safe from Covid-19?
As much as we would love to go back to the good old days, we can't while in this pandemic. The pandemic has taught us more than ever that the devil is in the details. Our Techs wear masks & gloves the entire time in your home and office. We regularly wipe down shared spaces and set aside additional time to sanitize all equipment that comes in contact with your employees, customers and family members. We also emphasize regular, thorough hand washing for at least 20 seconds, one of the key strategies for preventing the spread of coronavirus. Our company uses products designed to kill coronavirus.
Deep Cleaning Service
Been awhile since you’ve had a professional cleaning? Maybe you just need some serious elbow grease before the in-laws visit this weekend. Don’t worry, GOAT Cleaning Co. has you covered! Once or twice a year, it’s important to do a thorough deep cleaning. This is your chance to get all those nooks and crannies you can’t get with a standard cleaning service.
Deep cleaning service includes everything in the standard cleaning with the addition of some extra detail work designed to get your home looking good as new.
Deep Cleaning Includes everything in the standard cleaning plus:
Baseboards
Ceiling fans
Vents
Light switches
AC and power outlets
We’ll get the time-consuming detail work and make your home look brand new.
Move In and Move Out Home Cleaning Service
Moving isn’t easy, the last thing you need to worry about is getting the old/new home cleaned. Leave it to the professionals, let the experts at GOAT Cleaning Co. take care of the move-in / move-out cleaning for you.
Whether you’re a renter moving out or a landlord with a new tenant on the way. The move-in / move-out cleaning is important.
When a place gets rented it’s crucial that the new resident moves into a clean space. As a renter, it’s important to clean on the way out to get the deposit back.
Either way, the move in / move out cleaning is crucial.
What’s the difference between a move-in / move-out and a regular cleaning?
The standard cleaning is for general upkeep. This includes cleaning the countertops, floors, bathrooms, kitchens and other standard cleaning items you’d expect.
When doing a move in / move out cleaning there are some extra considerations taken to make sure the residence is ready for the next family.
Move in / Move Out cleaning includes
Everything in the standard cleaning
Dusting ceiling fans (as needed)
Dusting window sills
Dusting blinds
Cleaning the inside windows panes.
Cleaning baseboards
Sweeping, mopping, and vacuuming.
Extras Available Upon Request
A number of extras are available à la carte for move-in/move-outs that need a little extra TLC. Make sure to let us know if you’re looking for anything on this list. That way we can make sure it get’s done.
Inside Oven
Inside Cabinets
Inside refrigerator
Remember, these are NOT included by default. Please, let us know if they’re needed. 🙂
Pro-Tips
We’ve done a lot of move-in/move-out cleanings and know a thing or two about making sure they go smoothly!
Leave a key: Most move-in/move-outs are for empty homes. It can feel like an eternity waiting through an hour-long arrival window in an empty house. Especially if the Internet has been shut off! Because of this, we always suggest leaving a key to get in. Either under the mat, in the mailbox, or in a lock-box if ones available. Just let us know in the comments where the key will be. 🙂
Airbnb Cleaning
We help you run your Airbnb rental property by designing a cleaning session that meets your property’s requirements. With regard to the difficulties you face in juggling cleaning and maintenance visits for your property, GOAT Cleaning Co. has designed a service that helps in negating some of your struggles with the help of our skilled Airbnb cleaners.
Weekly Daily Monthly
We follow our strict hospitality guidelines, procedures and protocols. Our housekeeping team is constantly trained to ensure your guests have an immaculate experience. From the way towels are folded to the way wine glasses are placed in the kitchen.
