Design Within Reach/Patti Behzad

As an architect, I have been specifying DWR furniture for the past 15 years. Recently, I ordered a few pieces for my own home. I am usually the type of person to order items online - However, it is definitely worth it to go into the store and order from Gary. I had questions on wall security (twin 3-year-olds) and he knew right off the bat that how each item was secured. I was also concerned with being able to order some of the chairs in the future and he was familiar with the history of the manufacturer. We also had slight issue with a table we ordered and the customer service was fantastic. I have always loved the quality and design of the product. And I found the service, from ordering to delivering, exceeded expectations. More...

Reviewed on Yelp

A FAAAAAABULOUS store!!!

Reviewed on Google Maps

Thanks for your help!

Reviewed on Google Maps

Great service, nice things, good environment. What more do you need?

Reviewed on Google Maps

Great location and staff. Antonio is wonderful

Reviewed on Google Maps

Working for DWR is great, the benefits are excellent and the pay can be really good. You have to come to work every day prepared to work. .. if you have downtime train yourself on the furniture and learn about the industry. Those who sit and complain are not capable of really figuring out hoe to work in the best possible way. DWR is commission sale and the goals are high, but so are the rewards - between 4 and 6% commission, bonuses and higher payouts when you hit big sales goals. The clients are more sophisticated than most furniture stores, it's harder to sell expensive, original, specialized modern furniture, more so than RH or West Elm made in China copycat what everyone in the neighborhood has. 50% of you time is selling, 20% of your time is problem solving, 30% getting out to meet clients, interior designers or architects. The people who can't make it are the ones who spend time between clients scrolling Instagram, complaining or shopping on line. It's a choice, you have to make the decision to work and the money can be made. More...

Reviewed on Indeed.com

This review is for Antonio - he's an amazing SA that helped me and my boyfriend picked the right Herman Miller chairs. We're truly grateful for Antonio's professional advices. He really knows the chairs and is passionate about helping you find the most suitable pieces that fits your budget. I don't usually leave comments for SAs but Antonio definitely deserves the best reference. More...

Reviewed on Yelp

I only browsed today but wanted to leave a 5 star review for the amazing customer service. I was greeted by two different employees who were excited about helping me. I'll be back to make a purchase the next time. More...

Reviewed on Yelp

This rating pertains to DWR not the Atlanta store. My chair was purchased online.Beware of purchasing fromDWR because if you have a problem their customer service is terrible. We purchased a Milo Baughman Recliner ($2900) four years ago. It was my husbands 70th birthday gift. This chair is in a household with two senior adults, no children, no pets.The mechanism for the footrest no longer closes properly. Filled out a customer service form after an online chat with customer service. The online form did not have the option to add photos. The online chatter told me I could send pictures once I had a claim number.A few days later I received any email saying they received my information and would forward it to product support team. We offered to send pictures, no response.Three days later the internal support team decided the chair was out of warranty. A $2900 chair shouldn't have a mechanical problem after only 4 years. They offered a 15% discount on any new full price purchase I would like to make. BIG DEAL, they have a 15% off sale on line right now. This is not customer service. Not buying anything from them again.After Ms Salerno reached out to us and with the assistance of their customer service department we now have a new chair to replace the defective one.Thank to John from customer service More...

Reviewed on Yelp

I purchased a very expensive Reid sectional sofa upholstered in wool.  It is one of the most comfortable sofas that I've ever owned.  When it arrived the legs on the chaise section were not correctly placed and the connectors for the two pieces were both male so the two pieces couldn't be connected.   It took them over 3 moths to order the correct connectors and schedule for someone to replace the connectors and move the legs. I also ordered a white marble Tipi table.   The piece of marble arrived cracked.  It took two month for the replacement marble to arrive which was chipped.  Also order a Herman Miller Eases molded plywood side chair in rosewood. It arrived in perfect condition.  They have great products but they definitely have issues with some of their manufacturers. The sofa is manufactured in Tennessee, I think, and before shipping things such as leg placement and connectors should be checked. More...

Reviewed on Yelp

Quality pieces. Lots of unique ones too!

Reviewed on Google Maps

Lewis saved the day! I've been looking everywhere for a retailer who could deliver a George Nelson saucer pendant overnight. Things weren't looking good. With a tight deadline and a photographer booked, I called Design Within Reach- hoping for a miracle. Lewis took my phone call. In a matter of minutes he had placed my order, and Fed Ex'd the light fixture overnight.What a breeze! More...

Reviewed on Yelp

Good company going thru growth spurts. Get in bring your skills or come in blind and learn, there's room for all. High end furniture distribution center catering to very wealthy people.

Reviewed on Indeed.com

Recently purchased an Arne Jacobsen "Banker's Clock" and absolutely love it! The sales staff I dealt with was very engaging and knowledgeable as I love the classics! And when I can't find them vintage, I enjoy shopping here as all my favourites are "Within Reach" ;) More...

Reviewed on Google Maps

it's all about knowing the product and using that to sell to customers. the more people you work with, the higher the returns. takes about 3 months to feel totally comfortable in the roll More...

Reviewed on Indeed.com

Elegant furniture. Wish employees were a bit more available, but this is fine stuff.

Reviewed on Yelp

Thank you Lily for being so helpful! I love this place, i just wish i could afford to furnish my whole place with their selection. Please make a outlet center :)

Reviewed on Yelp

Chase was amazing and very informative with my inquires!

Reviewed on Google Maps

DWR Outlet was a fun to work for under the previous management team. Everyone was straight forward and lead you in the right direction. New management is creating issues between the team, are only focus in sales, versus what needs to actually drive the business. Does not listen to feedback.
Overall a great company to work for upper management are great to work for. Middle management is the issue. More...

Reviewed on Indeed.com

Making the effort to get along with the staff can make or break the experience in this company. A fun working environment for a design assistant, I would not say diversity is accurately addressed.

Reviewed on Indeed.com

If you are looking for modern furniture and accessories, Design Within Reach is definitely a place to visit.

Reviewed on Google Maps

Amazing

Reviewed on Google Maps

We outfitted most of our new downtown condo with furniture from Design Within Reach.  Brock Williams, who works at the North Avenue location, helped us with what to get, how to position the furniture and color choices we wouldn't have considered on our own.  He has been amazing as we have waited to receive all of our furniture.  There were many glitches with the ordering (they lost our order for our Dining Room chairs) but Brock was available nearly 24/7 for us to figure it out.  Not only is he talented in what he does, went above and beyond the call of duty by being at our beck and call for our orders.  DWR would get 5 stars except the shipping and receiving and delivery process is not easy and takes exceedingly long.  Even though their "system" says something is in stock and will ship immediately, this was often NOT the case and was extremely frustrating.Brock gets 5 stars, DWR only 3. More...

Reviewed on Yelp

Great, patient saleswoman. Helped me get a sale that I didn't know was happening!

Reviewed on Google Maps

me gusta mucho todo pero es muuy caro

Reviewed on Google Maps

My husband and I went to DWR last month in the height of our excitement for being first time homeowners. The first associate I saw was Juan Carlos, and I am so happy it was him, because he spent the whole time we were there discussing different design options, product selections, quality of different products and brands and more. I was devastated that after a long winded discussion I had with myself and husband, DWR was not within our budget- if it was, I would have bought the whole store, Juan Carlos within it. More...

Reviewed on Yelp

Excellent customer service.

Reviewed on Google Maps

I walked in the Berkeley 4th Street store for information about a product. Was greeted by Vernon Theiss who was totally personable, knowledgeable and helpful throughout our interaction. He went from the computer to different places in the store a few times to find out the best answers to my questions. Was a pleasure to meet him and work with him. Thank you Vernon! More...

Reviewed on Google Maps

Incredible store with great management! Only place I'm willing to go for high quality furniture.

Reviewed on Google Maps

Quality and design come at a price

Reviewed on Google Maps

cool place, super helpful staff and welcoming atmosphere. I see something new everytime I come in.

Reviewed on Google Maps

I must say I am very pleased with my experience in DWR. I went in a bit skeptical after reading some of the reviews. However, from the beginning somebody, named Gerardo, helped me with the item that I was looking for. Not only that, but he found it in the color I wanted, which was not in the internet. The parking spot for clients was also a plus! Really happy with my whole experience in DWR! More...

Reviewed on Yelp

Thank you to Tere & Sergio at Design Within Reach. Picked up these beauties for the men in my household. It's gonna be hard getting them off of these on Football Sunday! I highly recommend you stop by & check them out. Great selection and prices! More...

Reviewed on Google Maps

Modern pieces with a very friendly, responsive and honest staff.

Reviewed on Google Maps

Work was very easy to comprehend and good hours. There was some overtime but that depended on how busy we were but rarely was there past 5pm. All and all nice place to work.

Reviewed on Indeed.com

I'm a pretty harsh critic but not sure I understand the negative reviews in this case. I had some pieces I wanted to look at in mind and Clara was very helpful in showing me them and letting me play around with the interiors until I decided what would work best for my space. I did buy the Edel credenza but did not feel pressured to do so. Sure, you could buy the same thing online...but it strikes me as foolish to pay the same amount of money only to have a less humanized, personal experience than visiting the store offers. To address a criticism I saw in other reviews - it's a high end store and offers a level of service commensurate with that price point. Being offered a beverage in such a store is not overbearing; it's exactly what I would expect. More...

Reviewed on Yelp

I was hoping to purchase a couple of Hee Lounge chairs from HAY and was disappointed when there weren't any in the store to to try. Same thing with the Strap Mirror (also designed by HAY).The sales consultant wasn't familiar with the mirror and said he didn't think they carried it. I told him they did and was surprised when he found it on his tablet. Oh boy. The same guy told me that DWR purchased HAY. What?Herman Miller acquired DWR in 2014 and last year they purchased a 33% stake in HAY.This kid rubbed me the wrong way as you can tell but don't get me wrong. I've purchased from DWR in Toronto on several occasions. My experience has always been first rate and without attitude. Until now. More...

Reviewed on Google Maps

I bought a pendant light that broke one year after purchase. DWR tried a few times unsuccessfully to get in touch with the manufacturer of this fixture but they never returned calls (Mfr shall remain nameless). Fortunately, Rainier Fuentes, the manager of DWR-Manhasset, felt badly and offered to take the pendant back for store credit after more than one year. He and his staff were always interested and polite when I called to follow up about the manufacturer and returned my calls within one day. I was surprised in a great way when Mr. Fuentes offered to take back the light fixture. I used to hear a great company works very hard to keep their customers happy and Manhasset DWR certainly did that. Mr. Fuentes really cared and showed he truly wants his customers to be happy. More...

Reviewed on Google Maps

Training for this job is tough, there are so many programs and different ways to operate it can be overwhelming. Once learned however it gets easier with experience, the more you do the easier it gets. One the other hand things are always progressing and improving so new ways of doing things occur. Being able to adapt is crucial. Enjoyable place to work, good people and supportive management.Pros occasional free lunchesCons work load More...

Reviewed on Indeed.com

Amy helped me out when I decided to swing on by just to try out a lounge chair I had been looking at.  She was really helpful, and I ended up purchasing.  She was clear about what the process was gonna be for shipping and followed up with me very quickly.  Overall a great experience! More...

Reviewed on Yelp

Recent convert to DWR. This store is lovely, and I can easily spend hours there. Hiro Lizars has handled my business and she has been exceptional, even handling a purchase on her day off so that I could take advantage of a sale. I'll be buying many more pieces here. More...

Reviewed on Yelp

I had an impressive response from DWR. They investigated the issue and gave me a full refund of the restocking fee. I was so impressed with their customer care. I would highly recommend shopping there. In fact, I am placing a new order now because they were so nice and caring. More...

Reviewed on Yelp

I can hardly think of a place where I have received better, more capable, friendlier service. And the chair I bought there makes me happy. I work at a computer, and my neck had begun to tighten and hurt whenever I typed at length. The problem was my chair. After a little research, I found four stores in the Denver area that sell desk chairs that promised good to my sore neck. Denver is basically a two-hour drive from home, so I made a day of it. Of the four stores, Design Within Reach was the only one that carries Herman Miller (HM) office chairs. Aimee, the store proprietor, showed me the complete HM office-chair product line. After a good half hour discussing and trying alternatives, I settled on the "Aeron" chair; but our work was not done yet. The chair comes in three sizes and features a variety of settings. Aimee spent another half hour teaching me how to adjust them all, then set me in front of a laptop to type for an additional half hour in order to get a good sense of the chair's effect on my neck pain. (And, lo and behold! No pain.) After all that, I was fairly confident that HM's Aeron was the chair for me, and very confident that Design Within Reach would back it up with more help if needed. After visiting another store that carries a different chair, I emailed Aimee to proceed with my order. Soon enough, the chair arrived, and I've been working in it happily for a couple weeks now.But then there was a glitch - sort of. The manufacturer sent me a second chair just like the first one. I was thinking of driving to Denver for another reason anyway, so I telephoned Aimee, and she invited me to bring the extra chair her way. She would take care of returning it. So I did, and in the process, Aimee gave me another tutorial on adjusting the settings. I am so pleased with the service bestowed upon me by Aimee (and briefly, Amanda, another staff member), that I left the store half hoping that some of our home furniture would break down so my wife and I could come back.I love my new Herman Miller Aeron chair! And I highly recommend the Cherry Creek Design Within Reach store. More...

Reviewed on Yelp

Me and my husband recently purchased 5 Forma Boxes for our living space, I wasn't sure about it even though we had been looking at them for quite a few months. Chase was amazing! Not only he lent us one box for a night so that we could imagine the whole thing but he also came to our house himself later to help us installing our new pieces. Delivery was extremely fast, 6 days!!! We loved working with Chase, great guy! Awesome awesome service, please go and ask for him. More...

Reviewed on Yelp

Gorgeous furnitures. I am planning to buy a computer chair.

Reviewed on Google Maps