Choo Choo Trolley

Valerie was the Best Tour Guide! 10 and 1/2 Stars!

Reviewed on Google Maps

We had a trolley for our wedding guests from the hotel to the ceremony/reception venue. The cost was extremely reasonable, but the trolley sent definitely needs some updating and maintenance. The seat cushions were not attached on some of the seats, the wood needed some sanding and finishing, and some of it was splintering (which isn't great when you're walking down a rather small space with a dress you don't want to get caught on anything or torn). The driver didn't follow the directions we gave him, so it ended up taking a VERY long time to pick everyone up and drop everyone off. There were supposed to be three pick-ups in from the hotel before the wedding, but he only made two, and our groomsmen were 45 minutes later than they wanted to be to the ceremony, though the ceremony itself was still able to start on time. However, the cost was very reasonable, the drivers were extremely sweet and kind, and everyone got home safe and sound. There was a hiccup with our schedule, almost, as the contract wasn't changed to reflect the 30 minute earlier start time and their coordinator just happened to call the day before to double check on the hotel name, so we were able to confirm and then fix the first pick up time. Had that call not happened, we ALL would have been very late to the ceremony, and I would have been seen by my groom and guests before I even arrived at the venue. Thankfully, all worked out pretty well, but there were certainly a few issues here and there, though all were fixed quickly and efficiently, and the trolley certainly needs some updates. There is a difference between charm and old, and it edged a bit too close to the old side. More...

Reviewed on WeddingWire

I was a bit nervous leading up to our wedding about contracting with American Trolley/Choo Choo Trolley as I had to make several calls to the office before our contract was sent out to us. Given our wedding was in June - a hugely popular month for weddings in Philadelphia - I was concerned that without a signed contract on file the trolleys we needed for our event would be reserved by others.
I did have to make several calls, reminding staff who I was, when our event was taking place, and other basic details provided severeal times previously, before the contract was finally sent. However, the staff was very pleasant and apologetic, extending a discount for the delayed correspondence. We had trolleys for our rehearsal dinner and wedding, transporting more than 70 guests the day-of from our hotel in Center City to our venue and back at the end of the evening. The actual trolley service provided was nearly perfect! If you want to use their services just be patient, but their prices were fair and the trolleys themselves absolutely as expected.
After our rehearsal dinner, our driver -- who was VERY nice -- was issued a parking ticket by the Philadelphia Police Department for blocking traffic. This took place before we all boarded the trolley at the restaurant to return to the hotel. Once we boarded, he then stood in front of the trolley announcing it to all of our guests, which was a bit embarrassing given he was complaining to us as if we were his family/friends rather than clients. We had guests with us from across the US, UK, Japan, and Australia. It was a bit odd. Although it was raining, he wanted to drive with the doors open for better air circulation (none of us were complaining of heat), which when stopped at a red light in Old City, gave a drunken man the opportunity to step onto the trolley, happily (thankfully) swinging his 40 in a paper bag and yelling. Not a great first impression of Philadelphia for out-of-town guests. Even after this incident, I had to specifically ask that the doors be shut to prevent something similar happening again.
They totally redeemed themselves the next day, however, in getting the wedding party around the city pre-ceremony for photos. And guests who were transported from the Loews Hotel to our venue enjoyed their rides as well.
All said, I would recommend their services to a bride who has patience and is laid back. The value was very good, the trolleys clean, the drivers safe, and they were a nice way to get around the city. More...

Reviewed on WeddingWire

I worked with Valorie to book our trolleys and she was so sweet and helpful. We had to make a change of plans the week before the wedding and she went out of her way to make sure all of the details were correct and didn't try to nickel and dime us. The only problem was one of the trolley drivers showed up 30 minutes late, which did effect the overall timing of the day and was definitely disappointing. The trolleys are definitely old, but that is what we loved about them. Considering we got the trolleys for way cheaper than we budgeted for, I would recommend to other couples, cautioning to have someone on top of making sure they arrive on time, or scheduling them to arrive a little earlier than you need. More...

Reviewed on WeddingWire

Our driver was fabulous! And the agency allowed us to pay when we had the money over a one year period-they really worked well with us and we had an amazing experience with the company!

Reviewed on WeddingWire