About
OVERVIEW
Service Company that delivers results for companies ROI and Lifetime Customer Value. We are an energized contributor to business strengths that promotes Business Readiness Solutions. Looking to help with your marketing and website needs identifying and maintaining the right tools and appearance that delivers results for business growth.
PROFESSIONAL EXPERIENCE
Business Planning Process: Work with a Lean Canvas strategy that can be used for funding or simplifying the start of an expanded business plan.
Marketing Process: Utilize a proven four step process that will help manage marketing focus to target audience for an enriched repeat customer base.
Service Management, 16 years experience: Delivered expert service for all stakeholders in multiple industries providing solutions that promote partnering and satisfaction. Skilled in collaboration with union, non-union, technical, and non-technical clients, to manage service expectations with integrity and accountability, resulting in successful managed goals and budget. Experienced in developing service strategies that create, identifies, maintains, and develops sustainable customer satisfaction.
Operation Management, 5 years experience: Synergized workforce to provide customer service support in multiple industries. Created, reviewed, and reported operation measurement goals for quality, driven to achieve results while solving complex problems. Cultivated continued improvement for people, process and technology to transform operation readiness to meet the demands for the future challenges.
Project Management, 2 years experience: Sponsored, trained, and participated on multiple projects using the PMBOK methodology. Measured and developed scope, time lines, cost analysis, and quality measurement for multiple project implementations and monitoring. Administered and managed human resource, risk, and procurement for projects that delivered client satisfaction. Participated and trained on Technical Project sharing Agile Scrum methodology.
Strategic Support, 2 years experience: Generated revenue from creative ideas for service and sales which utilizing problem solving, risk management, and partnering skills. Capable of assessing and directing operations and process for improvement to match corporate mission and vision that delivers value. Operation improvements gained by developing and coaching people for the next level service support for operational challenges. Results driven and accomplished utilizing business acumen operating from partnering, experience, and education.
Consultant for Small Businesses, 2 years experience: Utilize current business and organizational experience to develop, maintain, and improve operations effectiveness and efficiency. Experience gained through non-profit work on executive level boards.
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