Boss Services

I contacted BOSS along with several other furnace services. My niece had a furnace that could not be repaired and needed to be replaced. BOSS was the only company that was willing to bend over backwards to work with the situation we had. Even with the complication of schedules and them having to wait on others to do their part, they were patient and accommodating. From the quote process to the install, it was smooth. The communication was spot on.
Thank you BOSS crew for going above and beyond! More...

Reviewed on Facebook

I called Boss Services for an estimate on a ductless mini split and the man who came out, Josh, quoted us 22,000 to install it into our 800 sqft house. While he was here, he stood at our breaker and flipped switches claiming we were wasting power. The next day, we realized he turned off power to our water heater and our oven, basically the only sources of heat in our house right now. He also claimed that it would take a week of subzero temps to freeze our pipes. This morning, 1/8, our pipes are frozen. We called them to rectify the situation because their company gave us very bad advice and we trusted their “professional” opinion. They tried to charge us to have a plumber come out and just look. When we said we didn’t think we should have to pay for them to fix it, they argued with us, asking us “what we would have done differently?” And we responded, run the water at a constant stream, like we mentioned to Josh. So unhappy with their unprofessional and overpriced service. Do not use them or anything More...

Reviewed on Facebook

Incredible service from Anna who returned my call to Mike Barnes the HVAC Tech that arrived at my home. Mike told me everything that was going on and explain to me what the issues were and how they were going to fix it. The best part was he also gave me all the options on what is was going to cost and a chance to sign up for the BOSS monthly package. This was the second time using them and we will call know one else to work on our HVAC. Thanks again More...

Reviewed on Facebook

The Tribe at boss recently replaced our 24 year old Lennox Elite HVAC system with a new 2 stage American standard system! What a difference in efficiency and comfort ! The install crew was first class, and was able to button up this project in outstanding time! The most amazing thing about the install is the work area was CLEANER than when they started! WHAT A FIRST RATE GROUP OF INDIVIDUALS! Sales, install and service, two thumbs up!! More...

Reviewed on Facebook

Very professional, extremely knowledgeable, very helpful as far as suggestions, the man they sent out was extremely personable and friendly, very happy with the service and everything that he did! He definitely won the customer!

Reviewed on Facebook

Brad and Aaron did a wonderful job for us this weekend! We had a leak that needed expert attention and they were prompt and professional in servicing our home!

Reviewed on Facebook

$30 vs. $4,800 - you decide.
My Rheem tankless water heater stopped working. I called Boss. Boss sent Matt. Matt went into my crawl space and two minutes later told me the unit needed to be replaced. He did not open the unit. He did not check the LED display for codes. He said he could hear that it was bad and needed to be replaced b/c it was eight years old. The price? $4,800. I said that was a lot. He went out to the truck and came back and said the manager authorized $200 off. I asked him how long the job would take - he said two hours. I asked if parts were needed - not really as everything was already there. He also said he would throw in a couple spigots and a humidifier line (I asked about the costs of those items) but he would not put those on the quote. I just had to trust him. OK - he left and I checked the price on the proposed Bryant unit - $1,500. I just couldn’t make heads of the $3,000 labor charge. Felt like a hustle.

From there I called Rheem. Within ten minutes the service rep walked me through a couple simple diagnostics. Check the code - bad igniter. Open the front panel for the unit - double check the igniter. Bad igniter. Ordered the igniter $30 delivered. Installed the igniter out the cover back on - hot water!

Subsequently - I called Boss and spoke with Sarge (plumbing manager) about my experience. Sarge said he’d speak with Matt about being more diligent about his diagnostics and communication skills. No apologies. No “WTF” we tried to rip you off! I asked for the $69 visit charge to be returned. He said he’d send it out. Never got the check. Called him twice - check is in the mail twice. Caveat Emptor. More...

Reviewed on Facebook

Great people, awful prices. Matt H arrived promptly at the beginning of the appointment window, explained clearly what needed to be done to fix our tub drain and how much it would cost, and was fast, friendly, and professional in completing the job. $550 to replace part of a drain is insane, but the service was excellent. If you can afford them, they're worth it - just be warned that they are really expensive. More...

Reviewed on Facebook

Air condition quit on Friday night, Service Tech Gary was here Saturday morning and had the problem fixed in 30 minutes. Gary was friendly and certainly knew what he was doing. I was pleased that he repaired it so quickly and we now have a cool house, which is critical with a house full of people during the Labor Day Holiday.

Thank you Boss Services! More...

Reviewed on Facebook

Was able to talk to someone on line, then spoke with scheduling, ended up buying a new furnace. Technicals Eric May and his partners Sam, came was professional, they were awesome, took pride in there work. Clean up after themselves. Asked if we had any questions or concerns. Explained what work they were doing. Recommend this services. More...

Reviewed on Facebook

Brandon was awesome. He explained everything in terms that made sense and helped me make the best choice for my heating and air. The guys who did the replacement were great too!! It took one day to replace both my furnace and central air and I’m very happy with them. They followed up a couple days later and answered any remaining questions I had. In the thick off the season, they had my air up and running in one week which was great and right before the worst of the heat hit. If I have any other needs for any of the services they offer I will definitely be calling them!!! More...

Reviewed on Facebook

I called boss and arranged for someone to go to look at my mom's central air unit. I wasn't able to be there at the time of the repair, but gary kept in touch with me on the phone before deciding to do any repairs. A lot of companies would have manipulated a senior citizen and charged for a repair that they knew wouldn't fix the problem, but he was honest enough to tell me that the 300$ repair probably wouldn't fix it. I definitely give Boss my recommendation. More...

Reviewed on Facebook

A real live human answered the phone (thank you, Darcy!) and the competent technician, Caleb, was even able to get here early. $ was more than reasonable considering the weekend/after hours. Highly recommend! More...

Reviewed on Facebook