Black Diamond Technologies LLC
OVER 30 YEARS INDUSTRY EXPERIENCE
Providing Technologies for Business Success.
Black Diamond Technologies (BDT) provides affordable personalized Information Technology solutions to individuals and small to medium sized businesses in Los Angeles County and virtually to businesses nationwide.
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What makes a great website?
Your website is your online storefront; therefore, it should clearly represent your brand and be designed to create awareness of your products/services and foster engagement with your prospects and customers.
A great website should have the following characteristics:
Responsive
Optimized for easy reading and navigation across a wide range of devices (from desktop computer monitors to mobile phones and tablets).
Trendy Design
Ensure that no matter what industry you’re in, your website is among the best in appearance. Your site must look great and work well on any platform, whether it is on a desktop, tablet, or mobile device.
High Quality
A high quality website isn’t just about pretty pictures, you have to ensure that everything about your website represents professionalism, reliability and expertise. The site should be visually appealing, easy to use, easy to navigate, and informative.
Updated Content
Content should be current and up to date, and all links should land at the intended destinations. The site should not contain any broken or nonfunctional links.
Clear Calls to Action
One of the most important characteristics of high quality websites is the presence of clear and accessible calls to action where it is most convenient for the user to take action in response to your message. After all, the purpose of a website should be to engage with your prospects so give them the best opportunities to engage with you!
What questions might you ask a client when starting a new project?
The first and most important phase of any project we undertake is establishing the project requirements. It is critical for the project requirements to be determined completely and accurately as possible before work begins since this forms the foundation upon which the entire project will be developed and/or executed. For example, if we have a project to build a new website, our questions will include the following:
1. What is the purpose of the website
2. What is the proposed website’s industry
3. Will any ecommerce transactions be processed on the site
4. What navigational pages are needed e.g. (Home, About Us etc.)
5. Will you provide the content for the pages, or do you need us to create the required content?
6. What products/services do you plan to promote on the website
7. Provide a list of products/services offered
8. Provide details on each of the products/services offered.
9. List two websites that you like that are:
a. Designed for a similar purpose, and
b. Tell us what you like about them.
10. Describe your target audience
Other services will require different sets of questions that are tailored to identify what is needed for the specified type of project to succeed.
What do you love most about your job?
I love to see the smile on our customers faces when we deliver technology solutions that does what they want, how they want it. Customer satisfaction makes our day.
What inspired you to start your own business?
Over 30 years ago we saw that the PC was going to be a game changer for small businesses and we wanted to be a part of that revolution.
Why should our clients choose you?
We are a customer-driven team of professionals who's priority is to understand our customers needs and to deliver the services requested with quality, integrity, and at a fair price. We engage with our customers as members of their team with transparency and open communication of services and value provided.
Can you provide your services online or remotely? If so, please add details.
We offer on-site visits for consultations and IT services in Los Angeles County, and online services for software development and helpdesk support.
What changes have you made to keep your customers safe from Covid-19?
Get vaccinated. Observe CDC guidelines. Provide services remotely whenever possible.
Digital Marketing
Our Digital Marketing service is designed to create awareness and engagement with your prospects and customers. Today’s customers go online for information, to find products and services, as well as to socialize. We develop and put your message in the appropriate online channels to attract prospects and build relationships with your audience in a manner that they will appreciate and respond to; the goal being to convert prospects into customers, and customers into repeat business.
Software Development
Software development solutions to meet your unique business needs. We develop your customized software to work the way you want it for local or online utility.
Our software development services include:
• Website Development
• Web Application Development
• Mobile Application Development
• Desktop Application Development
• Software Modifications
Managed Service Provider (MSP)
We provide proactive maintenance of your systems to maximize the availability of your IT hardware and IS infrastructure. Our solution is oriented to identify potential problems before they occur, and to minimize the chances of interruption in your service.
Our MSP service include:
• Data Protection
• Disaster Recovery
• Networking
• IT Repairs
• IT Hardware Setup and Installation
• IS Configuration and Maintenance
• Virus, Malware, and other Software related Protection.
Telecommunication
BDT is a telecommunications broker; therefore, our focus is to find the best solutions for you! Unlike sales agents whose job is to sell their specific brand of service, our job is to find the best solution that fits your business needs.
