Archer Management Group

This review is in regards to a recent stay at an Lake Arrowhead property managed by this company, specifically individuals named Dustin & Brianna.My headaches and disgust with Archer began immediately after my booking on Airbnb.Unbeknownst to me, hidden way at the bottom of the listing description (item # 11 - see enclosed photo) is the requirement to send over copies of State ID's for the entire guest list that will be occupying the home - they reference the Trust & Safety Standards that hotels (hotels only ask for ID from the booking individual) as the reason behind this ask and requirement. I was not comfortable sending over sensitive information over to an unknown party from a consumer-to-consumer platform and tried to discuss my hesitancy with Dustin & Brianna to no avail - their stance was basically sorry no exceptions will be made and you can't cancel and receive a refund for your reservation. I reached out to Airbnb immediately to express my concerns in the hopes of ironing out a compromise to no avail. It appears they purposely bury this requirement in the hopes that potential bookers (like myself) will miss it and have their hands tied since they offer no flexibility.After reluctantly sending over this info an agreement form was sent over. Immediately noticed multiple discrepancies between the contract and the listing description on Airbnb. It's evident they copy/paste the same agreement form for all bookings instead of taking the time to ensure alignment. This is something that is completely avoidable and should not become an additional inconvenience for your customer.Immediately upon my arrival, I noticed all the loose trash, and the poor conditions of the exterior of the property. There is dirt and dust all over the stairs and patio areas of the property. In addition, there are countless old cobwebs all over the exterior, and four packages that have been siting at the property for some time - it's evident this management company has neglected the care and cleanliness of the exterior for a very long time.The interior of the home is a 5 out of a 10 in terms of cleanliness. The bed sheets and towels smelled, ants all over the kitchen sink and the AC unit only cools the top two floors of the property, leaving the bottom two floors (80+ degrees at all times) uninhabitable due to the heat that is trapped there.I sent over a list of my concerns and their responses were as follows:Loose trash around the property - "creatures" in the area get into the trash because guests don't put lids on the trash cans (the onus is on you to ensure trash is picked up before new guests arrive)Packages - they weren't aware of any deliveries (how was it missed if your maintenance team is at the property weekly?)Cobwebs/dirt/dust - the cleaning company is dispatched weekly to clean the interior and exterior of the property but cobwebs pop up if left alone for a day or two (The exterior has not bee cleaned for weeks/months, hence the accumulation of dirt, dust and cobwebs. Maybe you should have the exterior & interior sprayed for bugs since you claim its an issue in the mountains)Climate control - it's a rarity to have HVAC systems in the San Bernardino mountains and their grateful that it actually has one (unfair as it was uncomfortable and we were unable to utilize the entire home. You should indicate this on the property listing so potential guest are aware but that would require for you to be honest, something you are not)This property needs major maintenance, cleaning and care and there's no way they are having the property cleaned and cared for on a weekly basis. Unfortunately, the owner has trusted the wrong management company to look after this property. Please see enclosed photos as reference. All of my complaints directly to Airbnb have fallen on deaf ears so I have be left with no choice but to address these issues independently of them and the hostDustin, Airbnb may have let you off the hook but I definitely will not be. I have filed a formal complaint with my credit card company against Airbnb and Archer and they are in the process of investigating this matter. In addition, I will be taking legal action against Archer for false advertisement and fraudulent representation. More...

Reviewed on Yelp

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Reviewed on Facebook

Great company to do business with. Great credibility and professionalism. Kelly was phenomenal to work with. Warm personality, prompt communication, dedicated to his clients and gets the job done. Very grateful for working with this company and Kelly for helping us with a home. Would definitely recommend it and will certainly do business again More...

Reviewed on Yelp

OMG!So...I had hired a property management company (Berkshire/Hathaway) in October of 2020. We are nearing December and the previous management company had neither advertised my condo, nor rented it. Along came Archer Management!  TWO DAYS later my condo was rented!!!  Thank you Archer Management, and specifically, Kelly Archer!!  Kelly is so very professional and every bit a representative of the slogan, "About the business!"  Kelly proved to me that he meant what he said when he said, "I'll get your condo rented."I've been very pleased with Archer Property Management!  I HIGHLY RECOMMEND ARCHER PROPERTY MANAGEMENT!!  Call me if you'd like, for an in-person and REAL review and recommendation!! More...

Reviewed on Yelp

Kelly is upstanding professional. He goes above and beyond. It doesn't not matter if the rent is $800 or $8,000 a month he will treat you like family. I have nothing but great things to say about him and his company. More...

Reviewed on Yelp