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The UpScale Tail, Pet Grooming Salon, Naperville, IL logo
T

The UpScale Tail, Pet Grooming Salon, Naperville, IL

Naperville, Illinois, Dupage

(87)
The UpScale Tail, Pet Grooming Salon, Naperville, IL logo
T

The UpScale Tail, Pet Grooming Salon, Naperville, IL

Naperville, Illinois, Dupage

(87)

About

Welcome to the award winning, The UpScale Tail, Pet Grooming Salon!
We specialize in grooming fearful pets, puppies, cats, conformation show dogs, rustic coats, senior pets, special needs pets, all rare breeds and more! And, our highly trained Pet Stylists are CPR & Pet Tech First Aid Certified.

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Reviews (87)

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K
24 July 2019

Went here for the first time with two dogs and was very impressed. First of all, when I called, the lady I spoke to was super flexible and accommodating! When we got there, our groomer, Rachel, came out and greeted us, even getting down on the ground with the dogs. She was super friendly and asked questions in order to make sure she understood what I wanted done with my dogs. She was thorough and kind. The dogs looked and smelled great! Thank you, Rachel, for such a wonderful experience. We will definitely be back! More...

M
3 July 2019

Nothing but professionals here! We love taking our Roger here! He is usually a very nervous dog, but still manages to wag his tail when he sees his groomers! Highly recommend and they are worth the price. You get what you pay for here... excellence. More...

J
7 June 2019

Kaya is awesome! You can tell she really cares about your dog and making sure you have a good experience. They did such an amazing job on my dogs cut, my only regret is I didn't find this place sooner! We will definitely be back. Excellent customer service and care for the animals. Thank you! More...

A
25 May 2019

They always do such a great job.

G
23 May 2019

First time taking my new puppy to a groomer. The staff was super friendly and helpful. They explained the services and recommendations for the breed. I felt comfortable leaving my pup in their care. Would highly recommend! More...

L
29 April 2019

I’ve been coming here for five years with my two precious fur babies. I don’t look for any perks special attention or freebies. Realistically I pay for a service and I expect nothing more or less. OH but let me count the ways why I return time & time again. 1) Excellent customer service2) Rachel & Eliza are perfectionists.3) Loving Kind and passionate staff.4) No cancellations5) Questions & concerns are addressed quickly.6) They give you a heads up about pickup time.7) One of a kind emergency accommodations8) Store policy on every email. No surprises 9) Text message appointment confirmations.10) Calm and serene environment with diffuser going soon as you walk in. And finally you can trust them not to harm or stress out your love one. These are the things I have encountered over the years at Upscale Tail. More...

I
29 April 2019

Eliza is just wonderful. She does great things with my dog!

E
29 April 2019

They are awesome! The staff is super amazing and they were really sweet to my poor scared pup. He came out looking great! I am thrilled with the service and pricing.

G
25 April 2019

We've been grooming our shichon at Upscale Tail for almost 4 years, they do a fantastic job. We've used 5 or 6 different groomers here, all are equally good.

R
29 January 2019

I bring my poodles here and I'm always pleased with the groom highly recommended!

E
31 October 2018

Thank you to Kaya for doing such a great job with my dog, Fluffy! I have a 65lb golden/collie mix who gets very anxious, and they did a great job with him. Prices are reasonable especially for the quality of the work. Highly recommend and will go back. Fluffy looks so handsome and smells great! More...

T
1 October 2018

These guys are the best! They love dogs and treat them like their very own! My dog looks amazing after he is finished--especially yesterday he was perfect!

K
3 July 2018

Caring, friendly, fair priced. Their rules and regulations are truly in the best interest of the dogs. They are honest with you when discussing the groom you want your dog to have and they really know their stuff. Once we saw the owner out at an event and she recognized our dog! They have a special touch. We wouldn’t take our pup anywhere else. More...

L
25 June 2018

I've been taking my dogs here to get their nails filed for some time now. The staff is very friendly and professional. They are very patient with dogs that are very anxious, and I have one of those! My dog is very vocal and gets stressed out anywhere we go. The staff understands her and makes her feel safe as well as comfortable while she is getting her "pawdicure"! No appointment needed for a nail/pad trim either! More...

R
7 April 2018

They've done an amazing job with my two dogs. Highly recommend this place to my friends and family; Its a little more than the retail chains but completely worth it for the care your pets get! And you are supporting a local business.

After speaking to Kendra, she explained that they were having issues with their communications line that affected her business. Changing my review back to 5 stars.
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G
6 April 2018

I have two maltipoos, Peanut and Budder, they are members of our family that I love almost as much as my kids (crazy- I know). I did a lot of research looking for a groomer when I first got them and was so relieved when I found The Upscale Tail. I would never take them anywhere else. The entire grooming team is so caring and talented- my dogs come home from their grooming appointments happy, smelling wonderful, and looking very handsome. More...

A
7 March 2018

Friendly. Would go extra to please a customer. My fourleg came out shining like supernova

J
4 March 2018

I was dog-watching a 13 year old toy poodle named Biscuit and decided to spoil him before his owners returned for him. Brought him here where he got the works - pawdicure, teeth brushing, wash and cut, and a green mohawk for some creativity! They did a wonderful job and cost was actually pretty similar to the deluxe packages at petsmart. All the stylists knew their regular customers and pets by name and it was a very welcoming atmosphere. Biscuit seemed to like it more than Petsmart. =) He came out looking fluffy with fabulous paws, and it was nice to find a place to be able to do some creative stuff like colored fur and mohawk. Would highly recommend! More...

L
20 February 2018

Only place I can taken my insane, neurotic dogs to get groomed. They are doing the Lord's work dealing with my dogs. Only place that will ❤

J
29 January 2018

We have a 170lb Great Dane that hates getting his nails cut. He has caused quite a stir whenever we go in there. He bends the pole his leash is attached to all the way to the ground. He fights tooth and nail to get away. But every time, they stick it out and get his nails done. We also bring our long-haired, black cat (who is much better-behaved) in to get her hair trimmed and she always comes back looking great. Friendly staff, reasonable prices, very accommodating. More...

A
27 January 2018

The Upscale Tail is hands down the best groomer I have ever taken my sweet little pup to. They are also the only groomer I’ve ever been loyal to. After our first visit, I knew we’d finally found our place. This was after years of trying other groomers. The groomers are extremely sweet and attentive with my pup, and they do an amazing job. She is so soft in between visits and smells beautiful. I love being in there because of how friendly, yet professional everyone is...the girls at the front desk, the groomers and the owner. My pup has always been very nervous going to get groomed, but at the Upscale Tail she gets is so happy she even jumps up on the counter! More...

R
26 December 2017

Always wonderful

L
20 June 2017

Very accommodating with my schedule. Skippy loves it!!!

L
13 June 2017

When Formosa closed abruptly because of the owners health reasons I had to find somewhere for my mini schnauzer to get groomed. I don't put a price on quality, in fact for the service that is rendered here I would gladly pay more. My dog is usually EXTREMELY anxious. They go out of there way to make sure that he has the first appointment of the day and he comes out looking in show dog condition. They go over services and how he has been each time and we are there we go over new things he may or may not benefit from. I pick him up and the dog sleeps like a baby for the rest of the day with the cutest bow tie. Amanda is a top notch groomer taking exceptional pride in her skill. More...

D
8 June 2017

This place is amazing. In fact, amazing doesn't feel like strong enough of a word. Everyone here cares about what they do, and the pets they see. I am a very nervous person, and leaving my pet at a groomer used to leave me worried for hours until I could pick them up. Not here. I am able to drop my dog off with ease knowing she's in good hands. My dog is also blind, and they do a great job of making her comfortable. As far as the price goes, they are giving my dog a haircut, manicure, pedicure and even expressing her anal glands. I know my haircut, manicure and pedicure is more than double what they charge...and I don't nip at my hairdresser or pee on her :) In all honestly, I feel happy to have found them. I trust them, and my dog is comfortable here.  They are very nice, and the facility is modern and clean. As a huge animal rescue advocate, I also appreciate all they do for animal rescue, and how they promote rescue events. More...

N
11 May 2017

I was really nervous about taking my chug to get his nails clipped... I adopted him under a year ago and he's more often than not aggressive towards people he doesn't know. I took him to The Upscale Tail after reading some of the other reviews and I was amazed. Not only was the staff super understanding and respectful but they have helped me work through it and socialize him. They put me at ease and it was awesome seeing how well Bruce responded to them after only the first minute or so. Bruce has loved his couple of meet and greets (because treats duh) AND he even let Kendra trim his nails his first time meeting her. His behavior leaves me shocked and inspired to see his potential, that I would not have expected was in the cards for him without the help of these wonderful caring ladies. So far Bruce has met Rosa, Kendra, and Danielle and he can't wait to make more friends! More...

J
25 April 2017

By far the best groomers I've taken my Pomeranian to. Kendra who owns and grooms my dog Hoku has been doing a great job to get Hoku looking beautiful and smelling so nice. She is also an award winning groomer. I've tried 5 different groomers that weren't what I preferred. They still are good groomers as far as I know, just not for Hoku. Upscale Groomers keeps their shop very clean!  We are a pet therapy team at Edwards hospital and are required to have our dogs bathed at least 24 hour before visiting patients. Everyone comments on Hokus shiny fur and beautiful cut   They love her smell which is not overwhelming for patients. I highly recommend them!! More...

M
21 April 2017

I think this place is either locally or nationally recognized. Went to a place a few weeks prior that was nice to my dog but did not know how to groom a Newfy. They recognized her, her special grooming needs, and appreciated her idiotic personality. Be prepared to pay a little extra for getting a lot extra for your dog. Its like paying 120% of a normal grooming rate and getting about 300% of the job so its very worth it if you have a special dog. More...

Y
21 March 2017

My first review for yelp. Want to say something for their nice work.I'm a little allergic with my cat's hair so thinking about taking him to haircut. I lived in Westmont, however nearby Petsmart & pet plus didn't have cat grooming. Feel sad and reserved for Upscale Tail which  was 2 0 min driving from my house.I came at the right time and their are very nice to confirm all the information (pronunciation) for Qiuqiu. They told me will call me back in 4-5 hours and they finished grooming for only 3 hours.My cat looks "pretty" and clean with haircut, shower and nail cut. Much better than my expectation! Will be back and recommend to my friends! More...

G
13 March 2017

Danielle is fantastic with my shichon. I've been coming here for over a year to have my shichon's haircut and the services are always consistent.

E
8 February 2017

Still a fan. They do a great job with our two dogs. They groomed our brand new rescue 2 weeks after we got her without us knowing exactly how she would react (she came from an abuse/negligent situation). Their confidence in being able to navigate a potentially stressful situation for my new fur-baby was quite reassuring. Come to find out Luna was a breeze which is great since we already know our golden mix is not! I knocked down a star because I was informed that they thought my golden and a yeast infection and that she refused to stand up during her grooming. I have no issue with being informed of these things and I do appreciate the concern about potential yeast infections (Lilly has suffered allergies and extreme yeast infections along time). I was skeptical that she had a yeast infection because I check her entire body almost everyday, but I did take her to the vet anyway because there were some other issues that needed to be discussed with the vet anyway. In the end, there was no yeast infection. On the second issue, I was bothered that I was just told "she wouldn't stand up during grooming", but I got nothing more than this. She is 8 years old, has always had issues with people touching her butt, legs and feet. She has been groomed 2-3 times a year since summer 2015 here and I thought her issues were known/written on her little information card. I am just disappointed that no further communication on why I was being given this information was done. They had a lot of people there to pick up dogs and the lady checking me out (who I don't think was even the lady that groomed Lilly as someone yelled out-- "read the notes to Lilly's mom") seemed rushed and this made it uncomfortable for me to continue asking questions. All in all, I will continue bringing both of my dogs to this establishment even though they are now far away from us. They continue to be the ONLY dog groomers that will take the time with a fearful dog. More...

T
27 January 2017

We took our dog here for the first time yesterday. Let me start off by saying one of the best experiences I have had with my pup at a groomer. I loved that the groomer came out to discuss what I wanted done. Then when we came to pick him up it was apparent that he really loved the groomer. It's a great feeling to hear that the groomer loves your dog. I also loved that they let him run around and get belly rubs from everyone. It's comforting knowing when I bring my dog here he is being loved just as much at home. He also looks adorable! We will be bringing our other dog back on Friday! lol Update: second visit with our other dog! Another happy dog! Finally found a groomer that we are very pleased with overall a great experience yet again! More...

J
26 January 2017

They do a very good job, so I definitely recommend trying them.There is only 1 thing that you should know, which bothered me a bit.  I dropped my dogs off an hour early and they said they were going to charge me $10 per dog per hour.I was pretty upset, but I really didn't know.  They ended up not charging me, but it's important for you to know.Otherwise they have a lot of groomers and grooming tables.  They seem clean, and nice. More...

H
21 January 2017

Brought my mini goldendoodle in for her first ever grooming session. I was worried her straight her would become very "poodley" after grooming her. The stylist, Aimee was wonderful and kept her hair long and made her look and smell great! Thank you for your patience and understanding. Highly recommended! More...

C
21 January 2017

This was my first time at The Upscale Tail- and I will definitely be coming back! The staff was so friendly and made my pup, Lucy feel so loved with their gentleness and sweet compliments. Such a good feeling when your furbaby is in good hands.  You can see the passion that the staff have for animals. :) More...

J
31 December 2016

By far the best groomer for my Pomeranian. I've been to several other groomers and while they were okay I still wasn't satisfied. Finally decided to try Upscale Tail and I'm so happy that my search is over!  Kendra grooms my Pom named Hoku every two weeks.She gets her bath,fur groomed, nails filed,ears and teeth cleaned sometimes their spa treatments they offer. We are pet therapy team at Edwards Hospital and all dogs need to be groomed at least 24 hours before our shift. Everyone always comments on how beautiful and how nice she smells!! By the way, Pomeranians are known for shedding lots of fur and Hoku has very little fur if any coming out. No joke!! I highly recommend Upscale Tail to everyone!! More...

A
20 December 2016

I brought my dogs here for a nail trim a few months ago and was completely blown away by the customer service. One of my dogs can be a little fearful, and is especially unhappy when it comes to having his nails trimmed. They were AMAZING. They let him calm down in their little lobby area before bringing him back, and soothed him the whole time. He came out wagging his tail! His brother is a bit more confident, but they took equally great care of him, too. They chatted with us as I nervously awaited their return, and treated everyone who walked through the door like an old friend. Upon reviewing their fun list of "spa" type treatments for dogs, im eager to return to have my dogs pampered. They're great! More...

J
14 December 2016

So glad I found Upscale Tail. I was taking my cat Ozzie to a place and they closed. I took him for a sanitary trim and he was matted on his back because his hair is so long and he wouldn't let me brush him so Daniele did a lions cut on him. He looks great and he loves it!  When I got home he ran around like a kitten. I will be taking him there from now on. So grateful that Daniele could groom him today. Customer for life!!! More...

A
23 November 2016

Just had first ever visit with our little havanese puppy They did awesome job with grooming. He looks gorgeous and smells beautifully. And staff is so nice and energized. Awesome! More...

M
14 November 2016

Last minute I needed to find a place for my dog. She needed a bath since she rolled (again!!) in Fox pee. Yep! Good old Golden doodle has done it again. Not sure why dogs do this but they do! Anyways, I called and made an appointment. Talked to Birdie! She was very nice to talked to and she was able to fit me in the day I called. I didn't want a full groom. Just a bath and brush out to get rid of this horrible smell. It smells like skunk and burnt rubber. Just in case you never smelled fox pee ever.. instead of my neighbor being on top of my yard, there is a creek that separates our yards. I brought my Golden doodle in. Birdie took my information and then took Lucy, my Golden-doodle. She let me know how long it was going to be. I was okay with 3-4 hours. I was just thankful that they fit me in on such short notice. Birdie & the groomer (sorry, forgot her name!) was very helpful in helping me out. Lucy has food and environmental allergies. They asked me if it was okay to try one of their shampoo mixes to help get out the smell. I said it was fine. When I picked up Lucy she smelled wonderful and she looked great. I do recommend the UpScale Tail to anyone. Very professional, great job on the dog baths, friendly and pricing was pretty good. I will for sure be bringing in Lucy for another bath.. a groom in the future.. and a paw spa day for Lucy as well. More...

E
30 September 2016

My dog has been here 4 times now and she always comes out happy, looking good, and smelling great. I definitely would recommend the blueberry bubble bath because she smells way better when they use that over the standard stuff. All dog stylists have done a great job but I especially like how Charlie trims and feathers the fur on the back legs on my golden. Will continue coming here! More...

B
21 September 2016

They make the Aussies look amazing and are the only grooming place that will work woth them because the Aussies are crazy and neurotic. I was told they specialize in crazy dogs and their work is amazing. While the dogs aren't happy getting groomed I know deep down inside they love it. One tip is book an appointment asap because this place is so popular sometimes there is a wait. No wait for nails though which is great. More...

M
17 August 2016

There are few groomers better than Sara at the Upscale Tail.  She has been grooming my dogs for years and I the utmost faith in her abilities and the professionalism of the shop itself.

A
11 August 2016

I have been coming to Upscale Tail since my girl was a puppy. I appreciate them for not only taking care of Ruby but also teaching me what's best for her when I continue her grooming at home. Ruby is groomed by Sara regularly but has also worked with other ladies in the salon. I fully trust them with my pets and have recommended them to my other friends. Ruby and I love coming here! More...

A
29 July 2016

This place is great for quick nail trims/files for my bulldog. I walk in without an appointment and the girls are always very friendly and quick, even when there are several people in their waiting room. My only complaint was when he had a full grooming and extra de-shedding treatment, it got pretty pricey and really did nothing for his shedding. But sometimes I feel like nothing will cure the crazy bulldog shedding so at least they tried. Otherwise, I would definitely recommend! More...

E
15 June 2016

I have been taking my Teddy Bear pup Rocco here since he was six weeks old. He is now 8 months!  This is not only an outstanding business, but it is run extremely well. The owner, Kendra, is super passionate and treats every dog as if he or she is her own.  The rest of the staff is this way as well. Chalie has been Rocco's groomer since the beginning, and she is nothing short of amazing! Rocco can be super manipulative, and is still nippy depending on his mood, but he always comes out looking perfect. And More importantly, he is treated the way he should be. If you are a new pet owner or ever have any questions, they know everything to help you out! I was reading some of the reviews below me.. One talked about them not answering the phone? Maybe, before writing a review, you should let them inform you that two salons have closed down in an extremely short period of time and most have been referred to Upscale! If you go in there, the phone is ringing off the hook.. Do your research before posting something everyone can see.. Thank you Kendra and team for all you do.. You're amazing and Rocco will be in soon! More...

L
6 June 2016

I took our long hair domestic cat here last week for a lion cut. The staff did an amazing job with him, he looks great! We will definitely be coming back!

M
11 May 2016

Can I just say that our family is truly blessed.  We have found the best resources for helping us care for our dogs including Upscale Tail!  We rescued a Border Collie last October who came with a slew of medical and emotional issues including being shaved so badly that his skin was burned, and we didn't know if the coat would ever grow back.  He was also super fearful of brushes, we think due to the experiences he had with the shaving.  He is also deaf and has a bad back.  We were referred to Upscale Tail by our trainer.  She explained how the folks there specialize in grooming all kinds of dogs with all kinds of problems.  My heart ached at the thought of leaving our fragile baby with strangers but he was in need of a good grooming since his coat did finally grow back and we wanted to keep it clean and matte free.  We went a few days prior to Casey's appt for a meet and greet.  They were very nice and fun!  They got on the floor with Casey and took time to talk with us which made us and Casey feel very welcomed.  Yesterday we dropped Casey off with his groomer Amanda.  Immediately she asked what we wanted and expressed her views on the best cut for Casey which was completely opposite of what I booked but I am so thankful she did offer her expertise because what I booked Casey for, he did NOT need.  Casey showed no signs of fear and went right off with Amanda.  Fast forward to a few hours later.  We went back to pick him up and he came out of the back smiling, tail wagging and so very happy.  And he looked beautiful.  He looked like a Border Collie should and the girls loved him.  I will NEVER take Casey anywhere else.  I encourage anyone to try them out.  The are accommodating and loving and masters at their craft!  Thanks Amanda and everyone at UT! More...

V
30 April 2016

My 15 year old Shitzu LOVES going to have her Spa Day :). Everyone takes such great care of her! Danielle makes her feel like a "Queen!"

K
30 April 2016

The owners are personable and kind and really get to know each dog and owner that comes in. I never have to worry what goes on behind the scenes when I drop my dogs off here because they set such high standards for their groomers and have won so many awards (yet their prices are decent). They offer free nail trims in between groomings and fun add ons if you want to spoil your pup (blueberry facial!) If you refer a friend you get a free service for your dog next time you come in as well. More...

L
29 March 2016

I think this place did a good job with my kitties.  We just moved to the suburbs and we had to leave our groomer in the city, which was sad.  But, the Upscale Tail did a great job grooming them, and I felt like they really really took good care of my two cats.  They asked all kinds of good questions before I dropped them off, and I felt comfortable with everyone I met there.  My primary reason for docking one star here is that this place is definitely first and foremost for dog grooming.  There were lots of dogs barking when I dropped them off and when I picked them up.  For dogs, this is probably fine.  For cats, it's a lot of noise.  But, even so, I felt like my kitties were well taken care of and they looked beautiful when they came home! More...

K
21 March 2016

These ladies are wonderful!  They've taken the time to develop a relationship with me AND my dog.  He always looks and smells great when leaving their place; but mainly he's happy to hang with them!  So reasonably priced and WAY better than other "retail" locations.  *Above and beyond experience:  Recently, my dog got his paws on a chewed up wad of gum from our trash can.  I immediately brought him to the ladies at Upscale and they worked hard to get him all cleaned up in no time!  Did not go unnoticed this was 1 hour before closing on a Saturday!  Super place. More...

D
7 March 2016

We had used a variety of other establishments to grind our dogs nail, but the dog dreaded the experience.  The folks at The UpScale Tail took the time to slowly get our dog used to visiting their shop, even if it was only to drop by and say hi, or grind the nails on a single paw.  Our dog can now visit and get his nails ground without it being a traumatic event.  These folks now what they're doing and they love animals.  Enough said! More...

C
13 February 2016

We brought our cat Sherlock in for a blue berry bubble bath and he look amazing! He is a beautiful Russian blue cat and normally has a very nice coat but after a visit to upscale tail he shines.  The ladies there were very friendly and took great care of our baby, we could not be happier. More...

R
5 February 2016

I can't say enough good things about this place. Months ago we tried taking our two dogs to another groomer, and they only got halfway done before giving up. Our dogs are not aggressive, they just pull their paws away because they are very anxious. And they don't like having their faces trimmed. So they are essentially wiggle monsters.My wife had cut their hair for a few years (the dogs are almost 5 years old), and finally we just decided to give this place a try. It took the groomers about 5 hours for each dog, but they look remarkable. So much better than anything we could do ourselves.Oh, and trimming their nails were always a nightmare for us, but they were able to do that too.We should have tried this place so much sooner. They actually take the time to understand your dog and they have patience with the dogs. These people are truly angels to us. They don't charge nearly enough for what they do! More...

A
1 February 2016

Awesome groomers and individuals who really know how to treat and care for your dogs! I consider my dog to be my child and this is the only place I feel comfortable leaving her and she came out looking great.

R
3 January 2016

The person that was complaining must be talking about another place. I've been taking my dog Pixi there since she was a puppy and she loves it. When I say lets go see Jennie she starts whining till we get there. They are all very professional and love our pets. Best place to take your pets :) More...

J
27 December 2015

After a few bad grooming experiences with my 3 year old dog, I found the Upscale tail because they advertised dealing with very fearful dogs. To say they have been wonderfully patient is an understatement!  My dog has been a handful, but Danielle and the other staff have gone out of their way to figure out the problem and solutions, even after Coco bit Danielle! Thanks to all their hard work Coco isn't nearly so afraid going there and has been easier to work with. Highly, highly, highly recommend their services More...

S
12 December 2015

I just moved to the area and looked on here for reviews.  The reviews are absolutely correct.  I love this place!   My Sheltie was so well loved and taken care of when I picked him up. I've never seen him more relaxed and gorgeous looking!  He pranced around like he knew it too.  I whole heartedly recommend this place. More...

A
5 November 2015

Very happy with our service! Extremely friendly staff and knowledgable :) although we were just passing threw the area if we we're permanently in IL this would be our go to grooming place. OlAf came out looking and smelling great also with a tie  very handsome More...

S
2 September 2015

For about a year now I have been taking my Teddy Bear puppy here to get groomed by Sara. HE LOVES IT. She doesn't a wonderful job and grooms him better than any other place I have taken Buster. She genuinely cares about each and every dog that she grooms and I can say the same for all the other groomers there as well. I will be taking Buster here from now on and he loves it there just as much as I do! More...

L
2 September 2015

Took my puppies to see Sara at up scale tail last Friday 8/28...what an amazing experience Sara cares about the dogs and is excellent with their demeanor! They went in very unkempt wow what a difference clean cut and perfect length.Sara spends the time to get to know you and your dogs which I think is very important.We will be seeing Sara often and 100% recommend her for your grooming! More...

K
12 August 2015

Outstanding experience! This was my dog's first experience with a professional groomer. I have a 14 year old...6 lb...short-haired chihuahua. We are having house guests and I was running out of time...so I figured "Why not just pay someone so that I am less stressed?" (In the past we were a "bath in the kitchen sink" kind of family ;) Let me tell you...these ladies were so wonderful that I am actually going to now start bringing my dog to be groomed instead of doing it myself. Not only was Zoe in great spirits (meaning NO drama was had) but the owners also gave me some great suggestions for things to do at home to help my little dog as well. These ladies clearly love what they do and take real pride in their work and their business. I won't be going anywhere else... More...

D
10 August 2015

I'm so happy to have finally find groomer that not only does a great job keeping my Ozzy handsome, but they also genuinely love what they do and most importantly love animals. Ozzy, like most dogs, is nervous about grooming but they do a great job coaxing him throughout the process. I used to take him to a chain retail store that had grooming services, but noticed that they would yell at the dogs on the grooming table. After that experience, I knew I had to take him somewhere else. Thanks for doing such a great job with Oz and my fosters. More...

M
27 July 2015

I decided to try this place out because it had such great reviews, adorable before and after photos and were able to get our dogs in when I needed them.  Unlike many of the other reviewers, we didn't have a horrific story from a previous groomer.  Yes, some were better than others but nothing terrible ever happened. To be honest I signed them up because I was enticed by the adorable bow ties and ties that were in some of the photos.  I was looking forward to my boys looking so dapper.  Neither of my boys require trimming so I requested the standard bath with de-shedding, anal gland release and teeth cleaning(which was not noted so they didn't get brushed). When I asked for a ball park price quote she said $40-45 each, depending on how furry they are. This was comparable to the small place we have gone in the past so it didn't raise any concern.  My husband dropped the dogs off and I was able to pick them up after work. Upon entering I noticed the aromatherapy and was able to watch the groomer grind one of my dogs nails down.  As they finished up another groomer sat and talked with me about what great boys the dogs were and was very friendly.  Both dogs were very happy and calm when done with their service which is a great feeling.  I was disappointed in two things when it came to my experience, the price I paid versus the price they told me to expect.  (I ended up paying closer to $70 a dog.) I may have thought it was worth it but they also didn't get a bow tie :-(. I can absolutely see why so many people like this place and it has such great reviews. However we will most likely continue using our small little shop we have been going to prior for price and location.  Plus our dogs run loose while there and love it.  Keep up the good work Upscale Tail! More...

J
29 June 2015

Holy cow!  My dog was always terrified of getting groomed.  The few attempts at getting my dog groomed that I made in the past resulted in me having to pick him up early from the groomer when he wasn't even done getting bathed because he would writhe around and scream in fear of the perceived horrible things that were happening to him.  I don't know what magic they perform at The Upscale Tail, but it worked.  Before bringing my dog in to actually get groomed, they did a few "meet and greets," where they just pet him and played with him a little bit, gave him treats, and tried to get him used to the site of clippers and grooming tools.  The first session required the work of multiple people to get him comfortable with the idea of a bath and haircut, but he eventually acquiesced and let them go about their business.  The second time we brought him in, he was a changed creature, and apparently approached his visit more like he was going to a relaxing spa!  Only one person was needed to bathe him and give him a trim, and he actually enjoyed his visit.The ladies working at this place are extremely friendly, informative, and professional.  I cannot give a better recommendation.  WOW. More...

L
2 March 2015

This place is amazing!  I found out about Upscale Tail from my Aussies' good girl trainer. The one Aussie has no issues with grooming. My other one gets so scared Petsmart refused to touch her and said she needed to be tranquilized and a vet groom her. That was pretty bogus. Upscale Tail did some meet and greets so my scared Aussie could build trust.  They gave her tons of love and treats. She let them groom her then!!!  Now her paws no longer bother her and they brought out her cute little nub and Aussie wigglebutts.  She was very happy leaving vs. at Petsmart where she was freaking out even in the car. I don't wanna know what they did to her there. :(I am so thrilled with the love and service my Aussie got. This place really is amazing and even cheaper than Petsmart. My friends who have boycotted Petsmart grooming on account of what happened to my dog will now be bringing their dogs here. I must mention also how so soft and silky Alduin is now. She smells so good too. :) More...

M
15 December 2014

UpScale Tail is as good as it gets!  We brought our Irish Setter to them this weekend and all I can say is WOW!.  My husband was sceptical - we had been taking her to another groomer for several years.  Thank goodness they didn't have any availability.  I had been disappointed in them anyway and wanted to try somewhere new.  Not only were they pleasant and helpful, my dog never looked better.  We were blown away by how beautiful she was.  This place is first rate!  We will be back. More...

J
8 December 2014

Took my husky here and she came back a whole new dog ( in a good way)! As huskies shed a lot the ladies here helped my dog with the de shedding process. The team here was very informative and handled my dog with great care. I brought her in at 730am and picked her up before noon =) It's an awesome feeling when you can pick up your dog knowing everything went smoothly. It's been a week and my girl who loves to be outside still looks great and smells good. I'll be bringing her back. More...

M
30 October 2014

After trying a dog groomer in lisle that ending up butchering my dog's cut, I gave another place a shot.  The upScale Tail is great!  I love when they put a handkerchief or bow on my dog when she get's groomed.   My dog came out very soft and just the cut I would want.  She really looks great.  I will def. be a regular here. More...

L
16 October 2014

I have been taking Mochi (a shih tzu) here since she was a puppy (4 months). I've had other dogs with bad grooming experiences, so I wanted to find a place that seemed reputable and did qualify cuts. I found Upscale Tail on Yelp and was impressed with the award-winning stylists and the photos. Even though it is about 30 minutes away, I decided to try it... And it has been perfect ever since! Mochi gets her hair cut with Liz, which I can't say enough nice things about. She loves mochi and mochi seems to love her right back! Liz always takes the time to come out when I drop Mochi off and talk about what style she should have, and always makes sure to make any changes if needed before I leave. Finally, I think the prices are reasonable for the quality, service and high quality products that are used. Mochi's cuts (with wash, style) have ranged from $30-50 (depending on cut), but think this is very reasonable. I know many other grooming salons that are $70+ for shih tzus and they aren't even as good! Give Upscale Tail a try... You won't regret it! More...

M
10 September 2014

We had had 5 Golden Retrievers, a Yorkie and now have a Labradoodle and Golden.  I have recently been very disappointed in our current groomer.  So I went on Yelp and discovered this wonderful new place!  My concern was our Doodle...he mats very easily and I need to know how and what to do. They explained to me why he gets matted, how and what tools to use to help keep him with longer hair!  He has been shaved twice now due to my lack of knowledge of the up keep of Doodles. Everyone there is Very professional and kind to our 4 pawed kids.  It is the first time we have left a groomer and they were not stressed!  The Golden's cut has never looked this good and I am going back, thank you so much for taking time to talk with me. More...

B
20 August 2014

Lilly, our chocolate lab, was sprayed by a skunk the last night.  Despite my efforts and constant bathing, I could not get ride of the smell on our precious pup.  She smelled horrible!  I knew it was time to bring in the professionals on this one.  Who did we call  The Upscale Tail was to the rescue!This was our first time ever having our chocolate lab groomed, and this place did a fantastic job!  My dog never looked so good! The staff and Sarah were great with us at all points of contact.  From the initial phone call, drop off to pick up.  The best part is my dog doesn't smell like a skunk anymore!  Thanks for taking care of our dog on such short notice!!  I will definitely bring her back again when she needs another grooming. More...

T
20 August 2014

Finally found a great groomer for my Shihtzu Rocky!  Thank you UpScale Tail for doing such a wonderful job, we will be back!

A
25 July 2014

Our first visit to Upscale Tail means our last visit to that other place!We received great service and didn't have to wait.  They fed our Beagle many treats during his visit for a nail file.  $15 later I had a happy Beagle with the most beautiful, nicely filed nails I have ever seen.In the past, I would pay about $25 for a bath/brush/ears/nail trim at another place. But the last visit, $25 and several unpredictable hours later, was it for me.  They had completely missed some of his nails and I went back the next day to get it fixed.  I vowed to find a new place.Upscale Tail may be a few dollars more, but I feel more confident that the ladies running this place know what they are doing and care.  I'm still in awe over how short and rounded his nails are.  I thought I'd have a Beagle with vicious vulture claws forever. More...

R
23 July 2014

I, like other viewers can't believe I've ever gone anywhere else for my dog, and I never will now that I know the ladies at the Upscale Tail. I have a nervous, fearful dog and was always so afraid to bring her places--who knows how she would behave?  I read online that Upscale Tail specializes in working with those behaviors so I figured I would give it a shot. I am so thankful I did.Sarah, our groomer is one of the kindest and warmest people there are and I immediately felt comfortable with Lucy, my dog, being with her. She sat with her on the floor before even taking her back so she could warm up. This is not to say anything less about the rest of the girls--Liz, Jenny, Kendra, and Andrea-- because they all are warm, kind, and compassionate, too! They embraced my pup instead of being turned off by her nervousness. All in all, they all want to see happy and comfortable dogs and do whatever they can to make that happen. They love all dogs, are trained well to handle any breed, and it really shows through their awesome attitudes. Also, Lucy has also never looked better after picking her up. She had a cute bejeweled collar on and looked adorable. I also take her in to see them regularly to work on socializing with others which is helpful and great for me as I love talking with them. Each time we walk in they are excited to see Lucy as they were the last time we were there--all of this means so much and is above and beyond what I have received anywhere else. Overall, I could go on and on, but I can't say enough great things about this business. If you are even thinking about finding a groomer, please go here, you will not be disappointed, they are the best! More...

N
16 July 2014

I can't believe I have ever had my dog groomed anywhere else but here.  I have had many negative experiences over the course of the last 3 years, but my experience with The Upscale Tail was nothing short of amazing. I have two furry children at home, one being a golden retriever.  He is a very timid, shy guy with a ton of separation anxiety whenever he is away from his home, mom, or dad.  Because of this, leaving him with a groomer has always been hard to begin with.  But then to make it even more difficult on me, my poor guy has come home with cuts, scrapes, and even more anxious than when I dropped him off.  The last time I picked him up this way, I promised that I would never again let that happen to him.  To say the least, I have been an upset and terrified dog mom about getting him groomed at all-but it simply needs to be done.  I was telling another pet owner about my many negative experiences when they had suggested The Upscale Tail.  Although of course still nervous, I thought it would be worth a try and went home and did my research.  Everything looked amazing at first glance, so I called and booked an appointment asap- which was a wonderful experience in itself.  Their staff was friendly, very explanatory in their practices, and reassuring even just over the phone.Then the day finally came.  I brought my big guy in for his appointment and was so nervous about how his day was going to go.  He briefly fought when they went to take him back, but was no where near the struggle he had given everyone in the past.  This made it much easier on me leaving him there, although I did worry throughout the day.  He is scared of dryers (not sure why), so I knew it would take them longer than the estimated couple of hours, but I still could not wait just to go pick him up.When I arrived back, not only did he actually look happy for once leaving the groomer, but he looked like a completely different dog (not an exaggeration at all).  He was perfectly trimmed down to where I would want him to be in the summer months and had the most adorable tie on.  I was so proud of my handsome guy and his haircut, as was he.  The price was more than reasonable for the job they did.  They mentioned that they brushed out a bunch of dead hair it was noticeable instantly.  I would have never known my buddy could look so amazing and "clean" (for lack of a better word, but in reference to his hair/coat).  I have had special "shed control" services done at a few other grooming salons and he has NEVER looked the way he did picking him up from The Upscale Tail.  I would strongly recommend The Upscale Tail to anyone and everyone- even distant from Naperville.  It is well worth the trip and your money. More...

S
9 July 2014

If it were possible to give this place six stars, I would probably write a review complaining that I can't give them ten stars. I will never go to any other pet salon for as long as I live in Naperville, Illinois.My poor children have had awful experiences at grooming salons (mainly petsmart) that leave them absolutely traumatized. We've had issues where they've come home with cuts on their skin, eye infections (from a cut near the eye), bloody paws from their nails being cut too short, and scratches on the inside of their ears. I've about killed at least three groomers and that's no joke.After multiple times of this occuring, I decided to groom them at home. What a nightmare. They certainly weren't the most stylish dogs, but at least they were comfortable with me and I knew they were safe.I saw the Upscale Tail as I was driving on Plainfield Naperville Road. The massive amounts of trophies in the window immediately caught my attention. So I went home, did some research, read some reviews, and found absolutely nothing wrong with this place. It seemed almost too good to be true in fact. I immediately called to schedule an appointment.The lady over the phone was just amazing; extremely polite, full of information, friendly and extremely concerned about the well-being of my boys. She assured me that they DO NOT have heated kennel dryers, which was my biggest concern. So many people have lost their pets to these things because they overheat. The kennels are air conditioned, they blow dry them by hand, AND they even put a head wrap around the dogs ears so they won't get scared by the sound of the blow dryer. It's also sprayed with a camomile perfume to calm the dogs!I dropped my boys off and they were so scared, literally pawing at the door to escape. Kendra, the owner, was just outstanding with them. She didn't force them into grooming right away, but worked with them for awhile to gain their trust by playing with them, letting them explore, and giving them lots of treats! When they were willing to go with her on their on, she bathed them and cut their hair. She also cleaned their ears and cut their nails. No cuts, no blood, no bruising! Everything was perfect.Surely this must cost a fortune right? I mean, they have all these trophies for grooming dogs, and they gave my dogs the ultimate salon service......$50 for the hair cut, bath, nails, and ear cleaning! THAT'S IT!! I couldn't believe it. I was paying $50 just for a bath and cut at Petsmart and nails were an extra $12!When I picked up my boys, they looked absolutely amazing and they had little ties on their collars so they looked all fancy and business-like!! So cute. What I loved most is the fact that they didn't want to leave. That's how I know Upscale Tail really did a great job and treated them like their own family pets.They also post before and after pics of your dogs on their facebook! Adorable! More...

C
22 May 2014

We are new to Naperville, and our dog is having some trouble feeling comfortable in his new house. We were reluctant to add to his confusion, by taking him to a new groomer, but his thick coat really makes him uncomfortable as the warm weather begins. When I called and talked to Kendra, I explained my dilemma, and she suggested I bring my boy in a few times before his appointment, just to hang out and get used to the sights and sounds before I had to leave him. I immediately knew I had found the right place for Murphy. On our practice visit, Murphy did become more used to the surroundings, and soon, walked right in with no trepidation.When I did bring him in for his appointment the next week, everyone was friendly and interested in making my pet feel comfortable.  I left him in what I was sure were good hands. Sure enough, when I picked him up a few hours later, he looked great, and though anxious to leave with me of course, he was calm and confident.The people are wonderful, the place is spotless, and their love of animals, and understanding of what a paranoid pet mom is going through, makes getting your dog groomed a very positive experience. Now I'm glad we moved!  The Upscale Tail is a much better experience for Murphy - and me! Thanks to all, and especially Kendra, for taking care of both of us. More...

N
17 April 2014

The UpScale tail pet salon is simply the best. I travel with my four legged baby, Meadow,  from Indianapolis, Indiana to have her pampered by Kendra.  If you want two of the most gentle, knowledgable and kind folks to groom your beloved pets, this is the place to go. They go the extra step to make it truly an UpScale experience.  Last time Meadow was in she even got a necktie as a special gift on her way out. I love the decor of their shop too!  Meadow is always so relaxed when she is there and has never felt so soft in her life! Thanks ladies. More...

M
31 March 2014

Upscale Tail is our new favorite groomer. We went last week for the first time and met Jenny. She gave our Lhasa the cutest cut he has ever had. I'm picky about groomers but we have found our favorite. Clean shop, very friendly, super nice to the pets and the pricing is reasonable. Check them out, you will be won over like us. See pics on their Facebook page of all the before and after shots. More...

K
14 February 2014

As a puppy, my standard poodle was abused by a grooming shop setting off a fear of groomers. For the past 2 and half years, grooming has been a nightmare , with my dog having to be sedation groomed at a vet. I was told by the vet that my dog was so terrified, she was going to have to go under general anesthesia for future grooming and that she would NEVER be able to go to a regular groom shop. I saw an article on Kendra and Jenny and called the Upscale Tail. I spoke to Kendra at great length about Bijou and her issues. Kendra suggested that I start bringing Bijou in to visit. She and Jenny were absolutely committed to helping my dog overcome her fears. For three weeks, Bijou went for "meet and greets" at The Upscale Tail. Today, Bijou was able to be groomed without sedation for the first time since she was 11 months old!! Kendra , Jenny and The Upscale Tail are FANTASTIC! More...

D
12 February 2014

I have tried many groomers for my 3 dogs, Daisy, Louie and Vienna. Some good, others not so good. They all seem to cost around the same. I read about the Upscale Tail and thought it would be expensive and focusing more on show dogs vs our everyday house pets. To my surprise, I was incorrect. It is located in a small strip center in the corner and can be easily missed. (Note. I went past it the other day and a new PET SALON sign was up and very prominent). When you first walk in, you can't help notice all the trophies. When I took the dogs in (A little crazy bringing 3 in at one time) they came out and greeted each dog like they are old friends. Right off the bat I could tell they were good with dogs. I received a phone call after 3 hours that the dogs were ready. They heard my voice as soon as I walked in and started barking. When they brought them out, I couldn't believe they were the same dogs. Daisy, who is just one big ball of hair and sheds non stop, (Yellow Lab) looked like she lost 20lbs. her coat was thinned out, soft and shiny. Getting all that hair off of her was worth every penny. The amount of hair coming off of her in the last 2 weeks have been minimal. I have never had Daisy look so good from any other salon before. Louey (Black Lab) was next to come out. Black as night and his coat was very shiny. They put a ribbon around his neck shaped like a tie. He looked adorable. Interesting fact I learned from them. A white dog will always shed more then a black dog every time. Even if it is half black and half white, more white hair will come off then black. The last was Vienna (Dachshund). She looked extremely good with her little purple bow. She smelled good (which is a miracle for her since she rolls in everything) and her nails were finally cut short enough where she won't be scratching up the wood floors. When it was time to pay the bill, I was pleasantly surprised that it cost the same as all the other salons.I would suggest highly that you try them out. I am very pleased even 2 weeks later how good they still look and smell.Extra Bonus: They take pictures of all the animals they groom and put them on their Facebook page. More...

R
19 December 2013

Wouldn't you love to drop off your pet at the groomer's and never have to stress that your pet wasn't enjoying it? If you bring your dog or cat to see Kendra or Jenny, I can guarantee you won't! These two are highly experienced, dedicated, and passionate about your pets overall health and wellbeing (and making them look FABULOUS!) They use ONLY gentle and positive handling methods and they are devoted to giving every pet the best possible experience. I highly recommend The Upscale Tail and  particularly recommend them for dogs who have had bad experiences with previous groomers. Why would you trust anyone but the best with your four legged family? More...

J
3 December 2013

Love taking our dog to The Upscale Tail.   I am elated that Kendra has moved back to the area and opened a new place because she is absolutely a wonderful groomer.  i have an Airedale and it's been my experience that not everyone has the expertise to groom her properly.  She does a perfect cut consistently! More...

S
25 November 2013

Never have I had such a great experience getting my 5 year old standard poodle Mugatu groomed. I am brand new to Naperville so my neighbor recommended I take my dog to The UpScale Tail. Stylist Kendra did a fantastic job and was thorough and quick. Mugatu went in looking like a big poof ball and came out beautifully sheared and trimmed. Such a beautiful salon too! Mugatu and I are definitely going to return! More...

A
24 November 2013

Kendra has been grooming our Havanese/Maltese since he was first groomed! Kendra makes his cuts stand out from the rest. I completely feel comfortable and very confident that Baxter will come home happy and PERFECTLY groomed! We live all the way out in Chicago but will make sure to schedule ahead of time so I can get him out to Kendra so she can work her magic:) More...

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Q&A

It's a joy to transform a pet that is in need of a nourishing, healthy grooming and to see the smile on our clients and their pets faces for a job well done. When time allows, we also groom shelter pets to increase their chances for adoption. And, their smiles...well, they are priceless!

When asked about how I discovered that I had a passion for the pet grooming business, I had wanted to work with animals for as long as I can remember. I also had a passion for art and in my late teens I was working at a local veterinary clinic where they offered grooming too. The veterinarian had told me about a grooming school not too far away and I decided to go! I was excited that I could use both my love for animals and art and combine them together into a career. My grandfather, who was also self employed, said, "You can do this so go for it!", and I did!

The UpScale Tail, LTD, is an award-winning grooming salon in Naperville Illinois. We take the time to build a bonding relationship with our clients, especially when working with “scaredy” or fearful dogs. That bond of trust takes the fear out of grooming and makes it a pleasant experience for both dogs and their parents. We founded the free "Meet & Greets for Anxious Pets" especially for our fearful pet clients. We employ the latest state-of-the-art grooming safety equipment, our Pet Stylists are CPR & Pet Tech First Aid Certified and each are highly educated and trained to groom all breeds and rare breeds. In addition, one glance at our trophy walls and you'll appreciate the hard work, dedication and passion that we have for grooming and you will want the best Pet Stylists caring for and grooming your pet. We also are voted, "Naperville, IL Best Grooming Salon"!