Right Way Heating and Cooling

Right Way Heating and Cooling

Right Way Heating and Cooling locationReynoldsburg, Ohio

(10 Reviews)
  • 34 minutes average response time
Right Way Heating and Cooling Reviews

Reviews


Review of Right Way Heating and Cooling by James Yarbrough
James Yarbrough

honest

Review of Right Way Heating and Cooling by Celena Racer Sprouse
5 Celena Racer Sprouse

Would highly recommend! Great customer service and high quality work. Always honest with our best interest in mind.

Review of Right Way Heating and Cooling by Karen Clickenger
5 Karen Clickenger

I would highly recommend! I only use Right Way Heating and Cooling for my HVAC system.They are the Best!

Review of Right Way Heating and Cooling by Jonathan Stottlemyer
5 Jonathan Stottlemyer

Great customer service! They go the extra mile to ensure you know what's going on. Small company with a wealth of knowledge and customer service greater then any other repair company I've had to work with.

Review of Right Way Heating and Cooling by Kevin Corcoran
5 Kevin Corcoran

Air conditioner went out last Wednesday. The tech was there the next day and immediately found the issue. He explained everything and he also explained he had to order the part. He did tell me it would be the middle of this week but I got a call on Friday and we scheduled the repair for Monday afternoon. They arrived and completed the job quickly testing everything to be sure I had cool air. He was quick and thorough. Very satisfied and would recommend to anyone. Thanks

Review of Right Way Heating and Cooling by Laurie Sliger
1 Laurie Sliger

I am reading all the great reviews and thinking I must be the only unlucky one. My Central Air went out over the weekend. I put in a claim with my insurance company and they gave the job to Right Way on Monday. The technician did not come out until Friday and said he was just there to diagnose the problem. Had to wait until the following Monday for them to call and schedule the repair which is not set until next Friday. Almost 2 weeks with no AC in the hot summer and myself and my youngest have asthma. Here's hoping they actually get it fixed on Friday.

Review of Right Way Heating and Cooling by Marie Herzing Kresge
5 Marie Herzing Kresge

James came to my house today and got my HVAC working. He had great information and made my day since I had no air conditioning.
Thanks James

Review of Right Way Heating and Cooling by Jo Daugherty
5 Jo Daugherty

Right Way saved the day for me when my furnace went out last winter and today when they fixed my AC. Joe Lagowski was the technician both times. Excellent service from him and the office staff.

Review of Right Way Heating and Cooling by Michelle Sherer
5 Michelle Sherer

Our AC went out, and we had to work through our home warranty company. Right Way was able to get us in 4 days sooner than another company, which when you are without AC, 4 days is a lot! The technician quickly diagnosed the issue and scheduled the repair for a few days later, as they had to coordinate with the warranty company. The technician was great! He explained some details about our system that no one had previously explained. Will use again, with or without warranty!

Review of Right Way Heating and Cooling by Keith Brandt
4 Keith Brandt

**UPDATE 6/19/18**

The owner of the company personally showed up to fix all of the issues we initially had. The quality of work performed was professional, thorough, and detail-oriented. My bill was adjusted to reflect the issues and quality of the initial work. I was also told that corrective action was taken against the original technician. It became clear that the owner has high standards for his company, and my unfortunate results were not something he would stand for. For these reasons, I have raised my review from 1 to 4 stars. Initial review is below for reference.

Initial review:
I hired this company to perform whole-house duct cleaning. I was not present for the actual cleaning, but when I returned home from work I immediately noticed the AC was not working properly. Upon investigation, I found that they put tape over the main filter (part of cleaning process). When the job was complete, they never removed the tape. This caused a chain reaction- the blower was not moving air due to wall of tape which caused it to overheat and turn off via safety trigger. At some point, the filter was sucked into the blower. The main duct turned into an ice cube and water was dripping from basement air vents.

They did not clean up after themselves. They damaged two of my registers- one cosmetically and one now missing the flap to open/close it.

When I called, shortly after closing time, I was told that to have someone come back to fix it would be considered emergency service and that there would be an additional fee.

Over two weeks later, I finally have an appointment to get new registers.

I have yet to be contacted regarding a bill or from management to discuss what happened.

I will never be calling this company to perform work in my house again.

Right Way Heating and Cooling


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  • 34 minutes average response time

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