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Pinecrest Shell logo
P

Pinecrest Shell

Alexandria

(46)
Pinecrest Shell logo
P

Pinecrest Shell

Alexandria

(46)

About

We service and repair all makes and models of vehicles. Whether your car requires a simple windshield repair or a major overhaul, our team will attend to its needs.

Address: 6543 Little River Turnpike, Alexandria, VA 22312, USA

Reviews (46)

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R
7 June 2019

I started taking my cars to Pinecrest for annual safety and emissions inspections over 5 years ago, and Pinecrest Shell always did an excellent job. My reliable 12 year old Toyota never needed any repairs, until recently, so I did not have any other experience. Over the past year or two  Mustafa and his staff have performed several repairs, always up to expectation. My repairs have been completed in a day, and the cost has always been more than reasonable (i.e. less expensive), and fair. Mustafa always thanks me for bringing my business to him. I highly recommend! More...

B
23 January 2019

Quality work at a reasonable price, even for high-end vehicles. The owner, Mustapha, stands behind his work and goes out of his way to make sure you're satisfied.

K
5 January 2019

Mustapha and his team are extremely friendly, knowledgeable, customer-focused, and reasonably priced. They have never tried to up-sell me on unnecessary repairs and have always completed the repairs on-time. Carlos even offered to give me a ride home, while my car was being repaired. More...

N
4 December 2018

This place is amazing. Super friendly, great customer service. They get things done as quick as they can, and call and update you every step of the way. They charge you the best possible price, and usually give a pretty nice discount when you get a lot of work done at once and it starts getting pricey. They've found a lifelong customer in me, and I'd recommend them to anyone. I've never felt the need to write a review of a business until going here. More...

J
11 October 2018

We have been using them for a number of years now, and have learned that a lot of our neighbors have been using them also. They are very honest and if something does not need to be done, they will tell you so you are not wasting money. Their prices are very reasonable too. I More...

M
29 September 2018

Professional, fairly priced and efficient.  They are my garage of choice to work on my vehicles.

D
5 July 2018

I needed help with replacing a clock spring in my car, and there was a difficulty with removing the steering wheel.Mustapha and his team completed work in less then one day and for reasonable price.

A
14 June 2018

Mustapha and his team always surpass my expectations.  They are knowledgable, polite, fast, and fair. Their prices are also much better than my last garage.  Mustapha and Carlos have offered free rides to me with courteous concern.  They have never tried to 'up-sell' me.  I have become a loyal customer due to their excellence. More...

M
23 March 2018

We've been using Pinecrest since Bob and Mustapha brought there show to this side of town many years ago.  We would not think of using anyone else for our 3 and soon to be 4 car family fleet.  You can't go wrong, great people great service...you just don't find this in many places nowadays. More...

S
12 March 2018

Over the past year, I have used Pinecrest for oil changes, breaks replacements, and state inspections. I have been very impressed with the quality and price of the services as well as the ease to schedule appointments. They do not try to up-sell their services and have only recommended services that need to be done.  Mustapha is very quick to respond to questions on quotes and is pleasant to work with. More...

C
11 January 2018

Good people and they will take care of your vehicle needs!  Mustafa will go above and beyond for you!Mustafa told me he would match whatever other quotes i have and guess what? It was much lower than expected.

J
4 October 2017

Very honest people and their work is great!. I once had to go to the gas station near my neighborhood and they charged me $150 more than this gas station would charge. When I complained to the gas station in my neighborhood, they called and checked the price with this shell gas station and they later told me that this shell gas station that I go to has really great price and honest. The shell gas station people don't even know me but still explained everything to someone from other gas station who called them about the price. After that, I never go anywhere else but this gas station. Great service and people are nice.I saw a feedback that this gas station charges $35 for putting the air into tires, and I think that person might have mistaken with some other gas station. This Shell always checks it free when I change my engine oil. More...

D
9 August 2017

Great friendly staff.Very polite and reasonably priced. Located next to a 711 and plaza so you can grab something while you wait or get drinks and coffee here within the store. Bonus points on the fan amd tvThe owner is friendly and rapidly replies to yelp messages and quotes.The owner isnt lazy either. Currently he is running the register. Talking to customers on the phone while helping customers in the lobby as well. Along with the awareness to close the mechanic door due to The loud sounds protruding through the door.Only 7 seata in the lobby though but everyone has a chair.Free coffeeSo far. Reasonably timed labor adjacent to the amount of customers and cars here.Will be back in 2 weeks to get my rotors as im getting my brake pads change right now. More...

A
1 August 2017

Pinecrest Shell has been our "garage" for repairs and service since 2014. Mustafa and staff are trustworthy and fair, and make sure the customer is treated well. It is great to take your car to a place you have confidence in. My husband Bill larme discovered this gem. More...

D
28 April 2017

One Friday morning after driving in to work, I noticed one of my lights was not working in my BMW.  Called the dealer, but they did not have any appointments available until Saturday. This was disappointing since I had weekend plans. My boss, (drives similar car) suggested I call his mechanic Mustafa. Mustafa told me to bring my car whenever I could - no appointment was necessary. I have to admit, upon driving up to a Shell station, I was a bit apprehensive as I have only dealt with BMW for car repairs. It also seemed pretty busy, and I envisioned spending the afternoon waiting in a mechanics shop for my car - but it was better than wasting a Saturday.A few minutes later, however, a smiling Mustafa handed me my keys and told me I was good to go!  Another great surprise was my bill... It was MUCH less than I expected.  (I had a similar repair previously performed on the other side, so I was mentally prepared for a much higher number).Mustafa and his team were knowledgeable, efficient, and extremely friendly and fast. I was there less than 30 minutes (with a crowd when I arrived) so I was able to get right back to work. (I just realized why my boss sent me there lol)Thanks Mustafa! More...

C
8 February 2017

I have taken our 2009 Subaru and 1999 Jaguar family vehicles to Mustapha in the last year and I only wish I had found Pinecrest Shell sooner. Their ability to identify the problem and provide a long term solution at a reasonable price is second to none. I have also sent friends there and they were not disappointed. More...

F
13 December 2016

Prompt and no nonsense - provided excellent hospitality. Had brakes and rotors replaced for significantly less than another Shell service station in Fairfax. I will be returning.

D
27 November 2016

Awesome place! They were extremely busy, but they are very fast and efficient and worked on my car in no time! A lot of mechanics and assistants on hand to help you in any way. They work on all sorts of cars especially Mercedes! Will recommend to others! More...

J
13 October 2016

I was on my way down 236 one afternoon when I realized my tires needed air. I pulled in to the garage and was met by Murad, a friendly mechanic. Murad was gracious enough to fill my tires but he also pointed out the rim damage that was causing my tires to lose air pressure. I returned the next week and in no time, he fixed my tires and I was able to get my state inspection done. This is a good group at work at this station. More...

C
12 September 2016

This is a good place to bring u car for repair people r very friendly they good w customers service is top of the line a recommend this chop to save money and time because the price is right

M
19 July 2016

Excellent auto service and maintenance repair. Highly skilled specialists onsite including Arturo and Mustafa. Quality customer service and knowledgeable staff I trust and definitely recommend this service station to anyone

R
14 July 2016

I was writing this review because this could help someone who wants a better service and cheaper price. Before coming to this gas station I visited around 10-15 gas stations around this area to do my car's emission test but the emission test was failed and none of them offered me reasonable price to fix my car. I came to Pinecrest shell through my friends reference and spoke with manager he responded politely and took my car for inspection, after finding the problem he offered me very reasonable price for the replacement parts and even labour. The best part is they delivered my car within 4 hours and now my car is running pretty fine. Im glad that I found a good place to fix my car and I will surely visit them again for my oil change or any other services. More...

R
20 May 2016

If I could give this establishment more stars I would.  I found them on Yelp and they did not disappoint.  They gave me a great price, were friendly, explained the work to me, and I was in and out in about 2 hours.  They worked on my 2005 Dodge Caravan and I saw all kind of foreign and domestic vehicles being tended to.  Whatever your mechanical or car repair needs are they seem to be well suited to help!This gem of a garage reminds me of the service stations my dad would use when I was growing up.  Finding an honest and quality mechanic is hard these days and I am so happy I found these gentlemen.  Thank you so much Mustapha! More...

T
18 April 2016

This is probably the best service that I've ever had with a mechanic.  As long as I live around here,  this is my go to spot.

A
14 April 2016

I had to get a safety and emissions inspection on a car that I moved into Virginia from out of state. There was one case ahead of me in line. The staff at Pinecrest shell was friendly and professional. The wait was reasonable - with one car ahead of mine in line on a Thursday morning, I waited about 30 minutes. More...

C
14 April 2016

If I were to use the CSI (Customer Service Index) method to rate my entire experience at Pinecrest Shell Auto & Repair - it would say, "A highly Satisfied Customer"When arrived at Pinecrest Shell Auto & Repair, I was pleasantly greeted by the owner, Mustafa. As a satisfying customer, I felt the owner himself was a great 'service advisor' to me:1) He was focused on my needs! Such as offering me a ride anywhere because my repair will take couple of hours or more.2) Provided helpful advice. Even better when he took me to the back and showed me where the problems is and explained what repairs needed to be done.3) Price of services/labor and parts is  reasonable. Most importantly, I didn't feel like I was being hustled!4) Always kept me updated and the status of my vehicle when it would be done.I definitely will be back! More...

A
10 April 2016

Great place, needed a last minute inspection and emissions on a Sunday and they were open, available and super polite.

M
2 April 2016

Mustafa and his crew came highly recommended and they didn't disappoint. For years, I've always taken my car to the dealer service repair shop. ..always. But this time I just couldn't stomach the cost they gave me for brakes, rotors, and tires. I emailed Mustafa and requested dealer parts and a certain brand of tires and it still came out a few hundred dollars less than what I would have paid at the dealer. Plus I even got a car wash. No more squeaky brakes AND I can buy groceries this week. Sounds like I have a new car repair shop. More...

B
21 March 2016

I have been coming to this station for many years. I just wish I would of found out about this station sooner. The owner/manager Mustafa is excellent! He is very transparent and honest.  I am sure we have all heard the horror stories of mechanics taking people for rides. But not at this location. I once had taken my car to a garage off of four mile run drive and they told me that my car needed a new transmission.  So I had taken my car to Mustafa and it was simple part that was less than $50. So he saved me a ton of money! The station is clean, has a nice seating area and the staff are excellent. Carlos one of the cashiers always greets you with smile. I have brought in my car at the last minute a few times and they still checked out my car. They have a courtesy shuttle that I have used twice. My dad and younger brother also bring their cars to this gas station.   I am a customer for life. Whenever I get great customer service, I become a loyal customer More...

C
14 December 2015

I have been taking all the cars I've owned to these guys for over 10 years. They used to be in a different location, but I will follow these guys as long as we are still in the same metro area. There is no one else I would trust than them with my car. Like what the other reviewers are saying, they are honest and will not try to scam you for $$. They do quality work and guarantee it. If they fix something and it breaks again, they will fix it again for you with no extra charge until it is completely fixed. They really care about their customers, and if you are a regular they will remember you and give you a warm welcome when you return. They will give you a ride home if you live nearby or to a coffee shop etc if you don't want to wait at the shop. There are many yummy bakeries in Annandale with free WiFi so I didn't mind when I had to spend 4 hours waiting there! The shop also has WiFi if you decide to wait there. Hardworking, competent, and honest people. I wouldn't trust anyone else with my car. More...

J
7 September 2015

I would not take my car anywhere else.  I have a tuned FBO BMW 335xi and have done a majority of work myself.  However, when I can't finish a job, don't have the right tool, or cannot figure out the issue, I always take it to Moustafa and his staff.  Very honest people, reasonable prices, and a quick turnaround time.  I have come to Pine Crest Shell several times for "emergency" service.  They have always found a way to accommodate me in a timely manner, despite how busy the shop was.I recommend this shop to all car owners.  I am very finicky about my car and wouldn't even let the dealership touch it. More...

E
8 August 2015

This shop is very friendly & attentive to customers! Best of all, it offers some of the lowest, most reasonable estimates in the area; they have a free personal shuttle service (great!); AND they always have been able to get to my car pretty quickly (despite a stream of loyal customers) without an appointment. Finally, my car always seems more "perky" & at its "best" after any work I have done here--amazing! :) More...

J
25 June 2015

Terrific service, reasonable price, friendly staff. I would definitely come back here!

M
9 May 2015

I have known the owners of this place for of 15 years.   When you go there ask for  Mustafa,  and I guarantee he will take extra special care of you and your  automobile.  100%

C
8 April 2015

Took my car to Pinecrest Shell for tire and alignment help - really happy with the work and the customer service.  Mustafa was great.  Thanks

J
22 March 2015

The mechanics at this shop are one point. They communicate with you what the major and minor repair requirements are and give you advice on what to fix to get you back on the road and what could wait. ....no pressuring.  Been taking our family vehicles there exclusively and turn friends on to them.  Mustapha truly has an honest spirit about business. More...

D
21 August 2014

Nothing special about this place. But the prices are better at the hess on John mar. But this is also a cheaper station before going to the 495.

D
19 July 2014

I could not be more satisfied with the service I receive at Pinecrest. The management and staff work harmoniously to provide a quick turn around and get you back on the road. Honest, loyal and fairly priced, I would highly recommend their services to anyone. More...

V
25 June 2014

I came here purely because of the good reviews I'd read on Yelp, and I wasn't disappointed.  I was coming here just for my emissions inspection, but while I was waiting, I figured I would ask the man behind the shop desk whether my car really needed the new transmission fluid that the dealership has been bothering me about for the last year.  (Seriously, I was worried that my car would break down on the side of the road based on the big hullabahoo that the dealership made out of it.  They said I was way past the point when I should've changed the fluid, and that I needed to change it yesterday.)First, the man was nice enough to actually ask one of the mechanics to check my transmission fluid.  Second, they were actually honest about their assessment.  The mechanic checked the fluid and said it was fine - I could probably drive another year before changing it.  I know most shops wouldn't pass up the opportunity for more $$.  And then third, they provided a minor service for free.  Pushing my luck, I asked if he could check my power steering fluid too, and the mechanic was happy to do it.  He said it looked fine but that I could top it off with a little more fluid since it was a little below the full line.  Then he grabbed some power steering fluid and did it for free.  Now that's service!This location is a bit out of the way for me, but I'm planning to return because I actually trust the people here. More...

M
6 April 2014

I've only come here for oil changes, but would consider for other services. Price is reasonable - under $30. They are always pleasant and quick, I've never waited more than 30 minutes.

M
24 February 2014

Great work for low price. It's sort of out of my way, but I went here on the recommendation of a coworker. I needed some work on my suspension, and the dealership quoted me more than I could pay. This place isn't as fancy as the dealership, but I saved SO much money! They even caught some things that the dealership had missed, and that would've caused more problems down the road. The service was quick and courteous, and they've got great hours. They also guarantee their repairs, which is great for my peace of mind.  I will definitely be coming back here if I have problems with my car again. More...

S
14 January 2014

Mustapha has been taking care of my car for more than seven years, even before he took over Pinecrest Shell.  He and his staff do excellent work.  They have a very quick turn-around time, and their prices are very fair.  I have recommended them to my friends and family.- and I recommend them to you too. More...

C
2 May 2013

Quick and courteous. I brought a flat tire in for repair and they fixed it quickly and cheaply. The next day I brought my truck in for rear brake pads and the same result. I was impressed that the manager escorted his female customers to their cars. Not a necessity for the neighborhood, but a nice touch. More...

M
27 September 2012

This service station is under new management. They are very nice, professional and also provide a free diagnosis. They do emissions and inspections seven days a week which is very rare and it is what made me visit this station so I decided to try them out. I had them do some work on my Mercedes and the price for the service was less than half of what I paid at the Mercedes dealer and the quality of work was A+. I highly recommend this station!! More...

R
25 September 2012

The new management and mechanics have made this the best experience I have yet to have servicing any of my vehicles and its great to have that close location back for convenience. My cars (3) will only be serviced here and I have already recommended them to my family.On a side note: I was hesitant to return this station as I had only horrible experiences with the prior management and the lack of work they did yet charged for. Overall: Great experience with the fairest prices! More...

A
27 May 2012

This is one of the best service shops in the area. The new manager is driven by customer service. I recently sent my daughters vehicle to get routine maintenance and interior wood molding repaired and he did it alot lower than any shop in the area.

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