PACK & STACK STORAGE SOLUTIONS

We used this company to store and delivery my daughter's belongings while she was home from Colgate University for the summer. The company is based in New York City, but does a lot of work upstate on college campuses. They came and picked up her belongings before the summer. In September, they delivered them back to her, but one of the boxes was not hers. She called the company, and they came and picked up the box and delivered it to whomever it belonged to, but never came back with her last box of her belongings.

When my wife called the company to inquire about when the last box would be delivered, the owner Matthew Rojas called her a liar, and my daughter a liar and said they were making up this whole story. We have tried for four months to get the company to find our last box or reimburse us for the approximately $500 worth of stuff they lost, but they won't do it.

We asked the Better Business Bureau for help, but the company ignores their letters and phone calls so the BBB has a record of the problem but can't do anything. The NY State Attorney General also has an open file on them also, but can't do anything until they get more complaints about the company. If you have had any problems with this company, I would urge you to contact both the BBB or NY State Attorney General's office.

You should not do business with this company. You can use another company, or bring your things to a storage facility yourself. It will be slightly less convenient, but at least you know you'll get your things back, and you'll save money on the delivery charges.

Everything I have written is factually correct, and I have emails and other documentation of everything. More...