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Reviews (38)

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Mike B.

15 August 2019

We were pleased with the selection and service that we received from Christian at Pacific Ceiling Fans. Our contractor recommended them and Christian and we are happy that he did. When one of the new fans failed to work, the exchange went smoothly thanks to Christian. When we had to wait for a matching fan because they were out of stock, they kept us in the loop and promptly informed us when the new fan came in. We really like our fans - they look and work great. The fans are a little expensive but they are well worth it. We would not hesitate to do business with Pacific Ceiling Fans again. More...

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Richard M.

8 July 2019

These people are great with customer service.  One of the 3 fans I purchased from them 10 years ago started going on the fritz.  I called them about replacing the fan, and Richard diagnosed the problem as minor, shipped me the new part, and gave me the name of a person who could install it for me.  Honestly and expertise! More...

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Nancy M.

28 June 2019

I called Pacific Ceiling Fans right before it was closing because our remote wasn't working.  The fellow that answered the phone, walked us through the reboot of the remote and was so patient and professional!  We are so glad to have purchased our bedroom and kitchen fans from Pacific Ceiling Fans!Best ceiling fan shop ever! More...

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Jennifer C.

13 June 2019

Always get great service when I come here and leave with a smile! I first started coming here because they used to be located in Kailua I believe and my parents would always come here. Recently came in for a simple remote replacement and left a happy customer! Thanks again! More...

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Chris L.

7 April 2019

Very happy I decided to shop here instead of big box store.  The quality of their products are the biggest reason to come here.  Manager Christian is very knowledgeable and helpful.  We were concerned with the moisture in our house and he showed us all the fans that were damp/wet rated and that were right for the size of our rooms.  I am not experienced in installing ceiling fans and now that the fans are up and running, I think about all the silly questions I was asking him, but he happily answered them the best he could.  You might be able to get slightly cheaper products at HD or Lowes, but they cant beat the quality and service at Pacific Ceiling Fans More...

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Barbea G.

4 April 2019

Love this place and the gentleman who run it! I went in looking for some decent priced, good quality fans, and left with 5!!! They are super knowledgeable about the fans in stock and want to help you get the right one for the room you need it in! I have just had the fans installed and I am super happy with the quality and look!!! More...

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kainalu g.

28 September 2018

We bought r replacement fans from here because u can mix and match finishes and light fixture. Great service and knowledgeable.  I would strongly suggest that if the fan is giving u problems u call them first.  They can probably identify the problem without uninstalling the fan and give easy instructions on what to do to resolve! More...

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Shannon S.

2 June 2018

These guys are great. Especially Blaine, who has been tireless in helping us.  We bought 1 oversized living room fan and  4 flush mount ceiling fans from them, one of which continued to have an issue.  We switched the fan out multiple times (at no additional cost to us, except for the independent installer) before we were able to determine the problem is probably not the fan but the ceiling where it's installed.  Even still Blaine offered to make it good for us by swapping the model out to something better suited at no charge.  There are so many retailers / contractors who operate from a "buyer beware" perspective, it is truly a pleasure to work with people and a company who stands by their customer! More...

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Clyde K.

17 April 2018

Great service and staff always friendly.  Park right in front and they will bring out your fan to your vehicle.

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Jessica A.

7 November 2017

Great customer service.  Love the life time warranty on the motor.   Friendly staff.  We went passed their closing time as the sales person made sure we knew how to hook the fans and make sure we're comfortable doing it  ourselves.

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Ken S.

14 October 2017

We worked with Blaine to quickly determine which size fan we needed after giving our general thoughts on color and style. Can't say enough good things about the choice on hand and their consultative style.Be sure to check in for $20 off your order. Loved the experience and would definitely recommend Pacific Ceiling Fans over the big box stores for service and choice as well as general ease. Great work you guys! More...

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Robyn B.

17 August 2017

Really helpful and easy going.  I bought a fan that functions the best and would move the air the most........but really wanted one of the more desirable looking ones that were leaf blades or rattan blades.  I cannot believe that they cant make ceiling fans in this day and age that are better looking.  The service was wonderful, and the salesman was very informative of his in stock fans.  I will definitely be back to buy others for additional rooms in my house! More...

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Sharon S.

11 August 2017

The staff here was extremely helpful and took the time to talk to me about the pros and cons of all the white fans they had in stock. Best of all, the price of the fan I chose was better than any online price! More...

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Ronald T.

7 August 2017

Pacific Ceiling fans has good quality fans. Ask for Christian.  He understands the product and easily answered our questions. Make sure you ask about the speed and power of the ceiling fan. And also if the ceiling fan has a remote if you need it.  You may pay a little more,  but it's worth.  Don't buy ceiling fans from home Depot,  Lowes,  city mill, etc. We bought Hunter brand and it doesn't function. More...

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Sandra S.

23 July 2017

I love Pacific Ceiling fans.  I made the wise investment to purchase three god fans from Pacific Ceiling Fans nine years ago.  They continue to work and the couple times I needed one of them serviced they helped me get it back to new.  By the way do yourself a favor, by a good fan not a cheap fan.  You get what you pay for, you want it to move some air invest some money.  We saw Blaine today because one of our fans stated to make some noise.  He tested it fixed it and sent us home with some new blades!  Great service, great people and great products. More...

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Chris J.

28 June 2017

I wanted to commend this business for the great service.  I purchased 5 fans and when I discovered that 1 was damaged they delivered a replacement to my home in Kailua on the same day.  Christian was very helpful from the moment we arrived in the store. He offered us a great product that met our needs and the performance is also just what we were hoping for.  Definitely not buying another ceiling fan from a big box store again.  Going back here for my next fans. More...

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Jason A.

21 June 2017

Pacific Ceiling Fans is the bestest! I've been using them for over a dozen years now. Their fans are always awesome right out of the box (minimal to no balancing required). Their tech support in troubleshooting and resolving issues is spot on. Any repair costs are reasonably priced (especially when they don't charge for the labor). Their customer service is always great.I'm now up to 7 ceiling fans in my home all from Pacific Ceiling Fans. I plan to continue going to them for all my ceiling fan needs for years to come. Big mahalos Pacific Ceiling Fans. More...

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Roy F.

21 June 2017

Pacific Ceiling Fans is Great and their staff are very knowledgeable. One of ceiling fans lights did not work and taking the base to Ceiling Fans they identified the problem a faulty capacitors and quickly replaced the bad item. Now the lights works great!  Friendly Service and they take care of customers as if their were their own family in need. Very Highly recommend and problems with ceiling fans to see these guys there the BEST!!!!! More...

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Christie S.

9 February 2017

Pacific Ceiling Fans in Aiea is my go-to boutique store for high quality, energy efficient, modern design ceiling fans. This store was was highly recommended by my contractor! When my husband and I bought our home, we inherited these big and clunky ceiling fans that the prior owner left - clashing with the simple and clean interior look and feel that we are going for.I looked at Home Depot and Costco and did not like any of the fans I saw there.Thanks to Pacific Ceiling Fans, I found beautiful Minka Air Ceiling Fans that are high quality, energy efficient, and go perfectly with my home's modern, simple look! I bought Ceiling Fans for my living room and bedrooms from here.The customer service reps who work at Pacific Ceiling Fans are always very helpful and friendly, and even carry the boxes of fans for you to your car. I've always had a great experience buying fans from this store! Highly recommend this store. More...

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Eric G.

17 January 2017

We have purchased numerous fans from the folks at Pacific Ceiling Fans.  Everyone we work with is professional and knowledgeable. The fans are great quality and they stand behind what they sell. Don't be fooled there is a huge difference between fans at Pacific Ceiling Fan and the ones sold at big box stores. Thank you to Richard and his staff for running a business with such great quality products and unmatched customer service. More...

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April K.

2 January 2017

I bought my fan here from Blaine years ago. In all that time this is the first I had any problems.I came in this morning because something blew and my lights weren't working. I was pleasantly surprised to see Blaine still working here. He and Richard took my fixture in the back and within minutes came out and told me problem fixed! I was ecstatic...quick and free, what more could I ask for?We went home, hooked it up and...uh-ohh, not quite right. Called Blaine and he said bring it back in with the remote. Apparently we have been using the wrong bulbs for years, who knew!? So back to Pacific Ceiling Fans we went.This time they did a little more investigating and noticed that one of the sockets didn't look right, no wonder that one bulb kept going out. Richard cleaned it out, put the right bulbs in and voila let there be light. Oh happy day! Off we went again this time, no charge, new light bulbs and a working light fixture, or so we thought. The light still wasn't working so we called Blaine... again, lol. He said it had to be the receiver. Third times the charm? Yes, and still no charge! Wow, what service! They said they felt bad all the times we had to come back but to me it was well worth it. Thank you Pacific Ceiling Fans, Blaine and Richard you guys are awesome!  If your looking for class A customer service and a great selection of ceiling fans this is the place to come. More...

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Colene G.

5 September 2016

Awesome customer service. Richard was knowledgeable and very patient with answering numerous questions. Huge selection of fans with lots of in stock options. Highly recommended to purchase fans here. All fans have lifetime warranty. More...

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Edmund P.

1 May 2016

Going back to get more, 9 total now. Led lights and curved koa blades. Everyone loves them. Only sold at Pacific!

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Quyen N.

19 March 2016

Husband and I checked out this place on our previous landlord's recommendation. We had just moved into a new place with sucky ceiling fans. We really liked the fans at our old place and decided to get the same model for our new place: Patio Pro, which is rated for wet locations, perfect for Hawaii. We were not sure whether to get a remote or not, so we went with one to start out with; we will likely go back to some for the other ones. Customer service was great! Selection was pretty good! We will be back! More...

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Amy J.

10 November 2015

Great service.  They were very accommodating when I had to return my fans because my ceilings were lower than originally thought.  Their recommended installer, Carlos, was always prompt and accommodating.  He let me know when he was going to be there, and showed on time.  Their prices are competitive, and they have excellent customer service.  4 vs 5 stars because it took a few weeks for them to order the fans I requested that were not in stock.  It looks like that's because they were waiting to order in bulk; however, I did not have that information passed to me, so I checked in person to see if they'd arrived, and they had yet to be ordered.  Other than that, my experience with them was top notch. More...

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Jozlyn H.

10 August 2015

What better place to buy a ceiling fan than a place that specializes and sells only ceiling fans!!!!!!!There's reserved parking for their customers right in front. I was too lazy to move the cone so I parked somewhere else.... Lots of parking in this area.I walked into the store, I was immediately greeted by Richard. I told him that I needed 3 fans for my 2 bedroom apartment. There were lines on the ground that demonstrated room sizes.... I pointed out the size of my room..... and done! He suggested the perfect size and perfect priced fans! Very happy with their customer service and my purchase.LOCATION: Conveniently located in Aiea next to Best Buy inside the Harbor Square CenterPARKING:  Free! Lots of parking in the area.... And reserved spots right in front of the store, just for you!!!PRICE: Good quality and reasonably priced! Also, they have a one year manufacturers warranty on parts AND a lifetime warranty the motor!!! Just make sure you KEEP THE RECEIPT!CUSTOMER SERVICE: Exceptional! Super friendly staff! I never felt pressured at all!  Knowledgeable and offered several options for my fan. Who knew there were so many options for a fan! I thought it just spins and keeps me cool. :)  I highly recommend this place to all property owners and property managers! More...

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Judy F.

9 August 2015

Great experience. Blaine cares about my stupid questions and accommodated my fickle mind changing. Great quality!

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Jessie F.

8 August 2015

Fantastic selection of fans and great salespeople! This is the third time in four years that we've bought fans here. They are extremely knowledgeable, helped with creative ideas, and remember us. We highly recommend Pacific Ceiling Fans. More...

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Leigh Z.

28 June 2015

A big mahalo to Christian and Blaine for helping troubleshoot my noisy fan.Their suggestions worked and I am so relieved.  Their expertise and awesome customer service is greatly appreciated, these guys really know their products!  I definitely will buy my ceiling fans here! More...

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Chester And Suzi M.

30 May 2015

Pacific Ceiling Fans is fantastic and we highly recommend them!!  Thank you so much to Richard, Christian and Blaine for their extraordinary customer service!  A friend referred us to this store and we ended up purchasing a total of 4 fans.  Since all they sell is ceiling fans, they are truly experts in the field.  They helped us select the perfect fans for our home and we love all of them!!  They have a large selection (brands and styles) to chose from and their prices are excellent.  Don't waste your time at Home Depot or Lowe's, go to Pacific Ceiling Fans to chose the perfect fans for your home.  We also want to give a big thank you to Carlos (the electrician who installed our fans) - he was recommended by Pacific Ceiling Fans and he did an excellent job...a true perfectionist and super nice person!! More...

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Christopher B.

28 March 2015

I am thankful that someone have referred me to this place.  I've checked out Home Depot & City Mill for fans and both places did not have much selections and available knowledgeable sales rep. I did not check out Lowe's because my experience with them have been horrible.  The service at Pacific Ceiling Fans was exceptional. Richard was my sales rep.  He knew the products and was able to help narrow my selections for me.  He suggested different options.  He was very patient with me as I was having a hard time deciding what fan was best for my living room and bedroom.  I ended up purshasing couple fans and spending $100 more than what I budgeting for.  However I didn't mind spending a little more because of the service I received.  Furthermore, both fans I purchased came with lifetime warranty and LED 3yr warranty.  If I have any problem with the fans, I could always contact them and I will not need to contact the manufacturer directly!  A big plus!  Excellent customer service!  A business that stands behind their products and customers! More...

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Jennifer E.

8 November 2014

My husband wanted to window shop for ceiling fans after I have mentioned we will need ceiling fans for our kids next year. That it would be nice to buy it maybe black Friday or even after December when inventory is all high and they'll need to get rid of it. He took me to another place across the parking lot of this store. "Ohhh boy" I thought. Can't afford anything there. And options were very low. Not to mention the lady was so friendly I couldn't get out fast enough. (Not friendly, pushy) so we left. He wanted to go to fabric mart. Then, we saw this store. Wow, fate led us there. We decided to go in and check it out. Staff, SO FRIENDLY that makes you feel at home. Not pushy. Said we were only window shopping. Still, wanted to show us around and options if we ever consider buying. My husband, mister "I want to ask about everything!" Asked what I would say a million questions. Which is very good. But they have a very large selection of modern fans and options that I felt there's no need to look anywhere else. I like their selections better than home depot and lowes to be honest. I decided to buy. After so much time there, and mentioning that I just made it to middle income class. He laughed and gave us a deal. To be honest, it's a little cheaper than the fan we bought that was on sale and military discount at home depot. THAT'S A STEAL!!!! Of course if that's the case. We'll take 2 please!!!! We will be back for it living room fan. FOR SURE!!! I recommend it here cuz not only because it's very decent prices. But they carry a very nice selection as well. I wasn't asked to write a review. They don't even know I have a yelp account. But I feel that they deserve my time of a shout out cuz of customer service and reasonable prices. We came home and priced it. It was the same price. But of course that's mainland price. Not to include shipping. I felt I ripped you off. But thank you very much for the discount. Not to brag. 10% off cuz I think I snugged up to him enough. Lol. I'm kidding. But it's funny to think so. Thank you guys for taking your time on us! See you when we're ready! Aloha and mahalo! More...

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Malia W.

25 October 2014

In Hawaii, ceiling fans are important. Go to people who specialize in ceiling fans for the best advice for your needs.Our home in Enchanted Lake gets SO hot. We had ceiling fans in the bedrooms but none in the living areas. We have purchased all of our ceilings fans from Pacific Ceiling Fans. Some from the old Ward location, a couple from the existing Aiea location.We had the first few installed by electricians we had doing other work. Just recently we used one of their recommended installers, Dr. Rob. All he does is install and repair ceiling fans, and he has stories about the fans people buy from Home Depot and Lowes. They often are beyond repair, but the ones from Pacific Ceiling Fan can be easily repaired with a new part (or sometimes even less). We've had good luck and good service with PCF so far. The only reason I'm shorting them a star is because they didn't have the fan we wanted in stock so we had to wait 3 weeks. But I'm sitting under a great, new, working ceiling fan now :) More...

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Chloe M.

6 September 2014

I just purchased a new ceiling fan and had a fabulous experience here!  I'd recommend everyone to go here!  Firstly, Christian narrowed down my selection to two fans, after hearing my situation and criteria. Thankfully that made my decision very easy.  The staff was available by phone when my contractor had a little challenge installing. They know their stuff!  Then, Blaine went above and beyond to get me an additional product I needed.  Customer service at it's best!! More...

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Jack M.

29 June 2014

Great customer service. Our fan's remote stopped controlling the light and fan speed. They talked us through the rest of the remote control  on the phone and saved us the drive from Kailua. Mahalo

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S. C.

28 September 2013

If you are looking for ceiling fans go see these guys. Don't  mess around with those unknown brands at the big box stores or buy online. Buy from pacific ceiling fans.  They have a very nice selection on site and have access to any style of fan you may be looking for. They've  been in the business a very long time and are great. Almost 28 years or so ago we purchased two hunter ceiling fans from them for our first home.  Both worked great. No problems. The fans last forever. Then 20 years ago we purchased two Hunter ceiling fans from them for our current home. Both are still going strong today. Still very quiet, even at high speed. Absolutely no problems. In the last couple of years we purchased two Minka fans from them. We are die hard Hunter brand fans but the Minka fans are great and working fine. Glad to have all these fans in our house especially during the summer months. Recently one of the minkas needed repair. We called and spoke to Blaine. Blaine knew what the problem was. We took the fan in and they fixed on the spot. Excellent customer service. We will be installing  a remote control on one of the old Hunter fans. We've had that fan for so long We don't think remote controls were invented back then! These guys have all the stuff we needed for our remote control install project. Great company. Top notch service. More...

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Kai K.

24 September 2013

Really great service.  Once of the fans we bought had a burning smell, took it back.  They immediately knew what the problem was and fixed it quickly.  Also, we broke one of the glass pieces to the fan.  We wanted to buy the replacement from them, but due to the problem with the fan they comped us the part no problem.  Great service and products.  Definitely get what you pay for at this establishment.  I really enjoyed how we put the fan up and it needed no adjustment to the fan blades for balance. More...

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Terri K.

25 August 2013

My fiance and I were looking for ceiling fans to install in our condo. I asked my dad for a place to get fans and he suggested this place. I totally trust his judgment because he's in the construction business and quality means everything. He told me to stay away from Home Depot because those fans will break easily and won't last long. So first I went to Pacific Ceiling Fans with my dad to check out the products. First person we talked to was very helpful. He asked very detailed questions so that I could find something that would fit perfectly into our place. After looking at the inventory and getting ideas, I went to talk to my fiance about it.So I came back with my fiance another day. We had a different person this time, but he was also very helpful. I have to say the staff there is awesome. Everyone is friendly and welcoming. We were set on these 3 fans, but we wanted to make sure that everything would fit. Blaine (our salesperson) said to definitely take our time and make sure that it would fit in our condo. So we went back home to make sure all the fans would match and fit perfectly. When we went back Blaine helped us again and gave us great advice regarding remotes and switches for the fans. Also told us the return policy was very relaxed there. If you find out when you get home that the color doesn't match or even if it doesn't fit properly, you can return it as long as you didn't cut the electrical wires. You can even leave it assembled and they are totally fine with that. If the fan motor dies, or need any help at all, he said to just call him or come in.The environment there is very welcoming and helpful. I'm very happy that we gave our business to a local company. We walked out with 3 fans and are very happy with our purchase. More...

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