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Mountainside Fitness

Phoenix, Arizona

(120)
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5/5

120 customer reviews

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28 October 2020

I was under contract with Mountainside Fitness, I paid on time, and in-full every month. When my contract was over, I stayed month to month with them, and continued to always pay on time, and in-full every month. My problem with this company is that I wanted to cancel my membership, and I expressed this through email and text messages several times. For almost two months I was told that I had to cancel in-person, which makes no sense at all, being that I am no longer under contract. What they did not tell me was that they were going to continue to bill me, even though they were perfectly aware that I was no longer using their facilities. I believe this type of policy is in place to hurt the consumer, by making the cancelation process in person. They are contacting me, on the number I have provided, so they know that it is me. There is absolutely no reason that I, or anyone else for that matter, should have to go down there. Unfortunately, I believe Mountainside Fitness has this policy in hopes that people will forget or have trouble making it in, and they can in turn continue billing them for services that have not been used. I enjoyed the gym, but now I would never recommend, nor rejoin the gym. More...

25 May 2019

it's my favorite place, their equipments very good, and the staff are great, I myself, want to rate five stars for two of their amazing trainers Tyler Cope and Cody Zimny, they give great workouts, thank you guys for training me ⭐⭐⭐⭐⭐ .

Reviewed on Google Maps

24 May 2019

I love this gym! The equipment is current and up to date. The classes are so fun! Really enjoy W night yoga flow!

Reviewed on Google Maps

24 May 2019

I started working for Mountainside fitness last November and there has not been a dull day! I love all of my coworkers and my first day there I already felt so welcome! My managers are amazing and are always so positive. This has been my favorite place to work by far! I love being surrounded by such great people who are always motivated! The facility is always so clean and well kept. There isn’t a day when I am not excited to go to work and see my coworkers and the amazing members! I have so much fun in the group fitness classes and definitely would recommend them! More...

Reviewed on Google Maps

23 May 2019

Great Gym. Very friendly and knowledgeable staff. Clean and safe facility.

Reviewed on Google Maps

21 May 2019

What a great gym! There are so many free classes to choose from, the Childcare is amazing, the gym is very clean, the weight floor has everything you need! I am so glad I joined!

Reviewed on Google Maps

21 May 2019

Amazing place to train. Never really have to wait for a piece of equipment. Even after attending almost all the mountainsides in the valley this one is my favorite.

Reviewed on Google Maps

20 May 2019

Awesome Facility. Beautiful view plenty of equipment, very friendly staff.

Reviewed on Google Maps

20 May 2019

Love working out here! All the staff are super friendly, the gym is always clean and the group fitness classes are amazing! The gorgeous views don't hurt the workout either! The background music is a good variety and isn't playing too loud. They also have TV's on the gym floor and cardio machines which are great, I've even hooked up my Netflix to watch my shows while on the treadmill. Absolutely love mountainside fitness, can't say enough good things! Don't forget to grab your protein shake after your workout. More...

Reviewed on Google Maps

20 May 2019

I love this gym!! They have the best classes and a huge verity of different ones to choose from! The staff are all so friendly and welcoming! They even welcome me by name!

Reviewed on Google Maps

20 May 2019

This is by far the best gym I've ever been to! I personally do not have kids but you can see a giant bounce house when you walk in and it looks so fun. They also have like 80 classes a week so I can take some before class at 5:15 AM to 6:30 PM! How convenient!! I can also watch Netflix on the cardio equipment which is super cool?! They also get new equipment all the time and put cute little balloons on them which is a nice touch. I can also pick up a yummy protein shake after my workout at their in house cafe and they provide COMPLIMENTARY COFFEE! This place has everything. I hear Angie in massage is super awesome but I have yet to make an appointment and Chris In OSR is the man! More...

Reviewed on Google Maps

20 May 2019

I've been a member for about 4 years. I've been to several gyms in the past, and even worked for one, and this is the best gym I've been to. The child care is the best I've ever experienced. The staff really tries hard to make sure members are taken care of. The facilities are gorgeous and the classes are all great. I recommend mountainside to everyone I know. More...

Reviewed on Google Maps

20 May 2019

I absolutely love the Carefree location. The employees are very friendly and super helpful. They are willing to help you with anything and everything. The place is always clean and well taken care of. The Cafe is sooooo good! Locker rooms and towel service is wonderful. Overall best MSF location More...

Reviewed on Google Maps

20 May 2019

It is one of the best gyms you can go to for the price. Friendly helpful staff and top notch equipment. Not to mention dem smoothies boy. So good!

Reviewed on Google Maps

20 May 2019

The staff here are what makes this gym worth going to. They go out of their way to make sure each member is having the best experience possible!!

Reviewed on Google Maps

20 May 2019

This gym is the best gym I’ve ever been to! Been coming here for the last 7 years because the place is so well maintained and friendly staff. Plus great childcare for my 8 kids too. They can really handle themselves and childcare is a BIG thing for me with gyms. :) More...

Reviewed on Google Maps

20 May 2019

Mountainside fitness centers are top notch! Always clean, loads of classes to choose from, and excellent teachers. I have first hand knowledge of their yoga instructors and they do not disappoint. The owner of Mountainside is local- and I believe in supporting local business. He also gives back to the community doing charity work . 5 stars for MS Fitness!!! More...

Reviewed on Google Maps

20 May 2019

As this is a difficult location to manage, James the general manager is always out in the parking lot taking care of individuals parking here, that shouldn’t. Example: parking for baseball games, non members wanting to eat locally. Gotta give the guy credit, it’s 100+ degrees out here! Haha. They really hold it down over here More...

Reviewed on Google Maps

13 May 2019

This is the best gym I have visited. Recently I left this place to go to eos fitness. That place is packed and always busy can never get a machine.
Glad to be back here at mountain side fitness. Very clean, great classes. And staff are always very helpful.
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Reviewed on Google Maps

13 May 2019

I've worked out at a lot of gyms...this one is different. The front desk staff is always friendly...and my favorite part.. .it doesn't smell!!! I love the variety of classes available. Working with my trainer is always a highlight of my week!!! The staff in the child care is always friendly and excited to see my kiddos. All around great place to workout! More...

Reviewed on Google Maps

6 May 2019

I started coming here a month ago and have really enjoyed it. I wish they offered more studio cycle classes and more classes earlier in the morning ie. before 8AM. The staff are very attentive and kind. Bathrooms and showers are spacious and clean, perfect to get ready in the morning. My biggest issue is they advertise that they have towels so you do not need to bring one from home, however, the towels are very small for bath towels and also rather rough. Still love this place for a great workout!Update: They got softer towels!! More...

Reviewed on Google Maps

6 May 2019

The AGM Matt at queen creek has amazing customer service! He is very friendly and personable. Makes coming to the gym easy. Kaylee is also very friendly. Along with the rest of the staff, they are always smiling and willing to help with anything. She really knows how to make someone’s day! The facility is always clean and the equipment is never broken. 10/10 would recommend this gym. More...

Reviewed on Google Maps

6 May 2019

I don’t understand all the bad reviews, I have been going to this gym for 2 years and I always feel welcome and the service is better than any other gym I have been to. I recommend this gym to anyone who wants to better themselves. A little special shout-out to my girl Allysen and Kaylee for being so kind to the customers and helping me and Jason out whenever we come to the gym. Don’t ever plan on leaving. More...

Reviewed on Google Maps

6 May 2019

Clean and Friendly. Equipment is tip top.

Reviewed on Google Maps

6 May 2019

I can’t express how much my family LOVES this gym! The childcare is amazing..... so amazing that my kids beg to go to the gym! The gym is always updating their equipment and truly take their members suggestions to heart. We love Mountainside More...

Reviewed on Google Maps

6 May 2019

The gym is always clean and the staff is friendly. Good gym for people who are serious about getting a good workout

Reviewed on Google Maps

6 May 2019

Mountainside is always clean and never overcrowded. The staff are friendly and the smoothies are great. I would definitely recommend this gym.

Reviewed on Google Maps

6 May 2019

Mountainside Fitness has such an inviting environment. Its a great gym. Its a comfortable and easy to get a good work out!

Reviewed on Google Maps

6 May 2019

As an instructor in Mesa and a member I get to see both sides of this business. They are really amazing, take great care of their employees and their members, and are super focused on creating a great experience for everyone. I can't recommend this facility highly enough. I love the equipment, I love the people, locations are convenient, and you can't beat the view from Marina Heights in the morning! My Mesa students (and everywhere else I teach) are amazing! More...

Reviewed on Google Maps

6 May 2019

Super clean and very friendly members and staff!

Reviewed on Google Maps

29 April 2019

Great staff and equipment. They're also the only chain of fitness center's that have steam showers.

Reviewed on Google Maps

27 April 2019

I have belonged to a dozen different types of gyms. But I have never had the level of service or respect like I get at this location. I have social anxiety, told my trainer Andy Stone that I didn't think that I would ever do the classes, over the last few weeks, he's helped build my confidence and skills in the gym and I have started doing classes on Saturdays with Rebecca, she has such natural energy and joy you feel like her friend, and the girl at the front desk Amy, has taken note to remember my name, and tells me good morning BY MY NAME every day when I am there. Shout out to their nutritionist Toni and Fitness Manager Alex for always going the extra mile for every person there. This gym is the bees knees and the people are even better! More...

Reviewed on Google Maps

27 April 2019

I love this place, everyone is friendly, great view of the lake, and the PT classes are exceptional.

Reviewed on Google Maps

27 April 2019

Really enjoy this location as well as the customer service you recieve

Reviewed on Google Maps

27 April 2019

Joined this gym a little over a year ago. Great location. Front desk staff is always super friendly and helpful! Nice, clean locker rooms. Childcare is amazing - my kids will even ask if we can go to the gym!Signed up for personal training as well. Andrew C is great! Very motivating and encouraging. Never the same workout twice. Look forward to it every week! More...

Reviewed on Google Maps

27 April 2019

This location is great and so is the GM Stefanie! She is Definitely a great Assest to your company!!! I highly recommend this location! Good luck Stefanie! Keep it up!

Reviewed on Google Maps

27 April 2019

I love this gym!! Ive been a member since January 2018. The facilities are clean, and the equipment well kept. Ive been to some of the other less expensive gyms and ill pay more to come here. The staff is so friendly and the personal training is top notch. One of the reasons i chose this gym is for the personal training, the price is reasonable and Todd is really good a putting you with a trainer to fit your needs and goals. My trainer austin rector is awesome, he holds you accountable and makes working out fun. I would recommend mountainside to anyone. I'm sad im moving out of state and wont have a mountainside where ill be living. More...

Reviewed on Google Maps

27 April 2019

Good clean gym. Just wished it had more equipment and that it included massage chairs. Showers Could use more water pressure too. Also go talk to Armando and Noelle the assistant manager! Both are great and will get you easily signed up into mountainside fitness and also be helpful for any additional help here. They will take care of you.Also shout out to Andre, the general manager for the fitness trainer area and for front desk to Aaron and Viviana. Last but not least, Tony the general manager here, keep up the good work! You have a great team! More...

Reviewed on Google Maps

27 April 2019

Go talk to my man Armando. Dude is honest and knows his stuff. Gym is clean and everyone is friendly.

Reviewed on Google Maps

27 April 2019

Good sized gym. Excellent layout and have lots of better equipment vs happy valley location. Here are some pics.

Reviewed on Google Maps

27 April 2019

I had a mix up with locations on my review and the manager of this spot contacted me to see how she could help and ensure it was her location I was speaking of. I apologized to her for the mix up and she even said she would contact the location of my mountainside in Peoria to pass the feedback along. This was extremely surprising and refreshing and I just wanted to correct my original post to show that. Excellent management at the surprise location More...

Reviewed on Google Maps

27 April 2019

Very clean yet small gym. Really good location for quick workouts. Here are some pics.

Reviewed on Google Maps

27 April 2019

I actually reviewed a few other comments before I wrote this one, and noticed that several people placed bad reviews on a somewhat bad billing experience they've received without allowing management their due diligence. Let me see if I can redirect the negativity here.I was a member here last year, took a break and forgot to cancel, only to realize upon return that I'd accumulated a bill for unused gym time.I wasn't upset I know how this is supposed to go; they're a business and need to make money, but to my astonishment they reactivated my account and only charged me for my last month and the current - the same price to sign up for a new membership, thus saving a customer.Great points about this place:First: This is a perfect size gym ( you don't need to be Olympic to be awesome) and has all the RIGHT equipment needed to get a decent workout in, weather power lifting, cardio, and just general maintenance of health. Second: This location isn't over populated, allowing you to maximize your workout time, and the equipment is wiped down (seen employees wiping down during downtime). Any broken equipment is fixed ASAP (usually within a few days - only seen this happen twice). Third: Conveniently located with (2) parking areas next to the stadium.Unlike EOS ( which is the polar opposite of what was described above; and is completely corporate; working about nothing but the bottom line) Mountainside cares about their customers, if you have a bad experience, please don't be petty and take it online, let them re-earn your trust and money; it's quite literally their job, and they excel at it. More...

Reviewed on Google Maps

27 April 2019

A little bit of a smaller location but everything is so clean here! Sean is also a fantastic GM here. He will take care of you! Keep it up!

Reviewed on Google Maps

28 March 2019

This Mountainside location is not only the neatest, but the friendliest. The trainers and employees made the effort to remember my name, and continuelessly checks up on me, without being annoying.

Reviewed on Google Maps

28 March 2019

After I originally left this review asking for a new bar Easton called me to assure me that they would be ordering a new bar and it arrived a couple days later! !! Great customer service!! I would like to second the request Annamarie Rasmussen, we REALLY need another women's bar in that area! There are so many women that use that area and for some movements it is really hard for us to use the bigger/fatter men's bars, so it can makes doing our workouts really difficult! A ring attachment for the rig would also be nice! More...

Reviewed on Google Maps

28 March 2019

I really like mountainside, been a member for over a year, even at peak times I’m always able to find a machine, my husband and I took personal training with Jenna for about 6 months and she is great! Anytime something is broken it takes about 4 days to get fixed, overall I like it there, also nice mix of really fit people and people just beginning. More...

Reviewed on Google Maps

28 March 2019

Always greeted by a friendly face. The employees are always working hard to help the members. You can tell its a very members first mentality. There are so many options for people at all fitness levels and something to help me achieve my goals no matter how much they change or develop. I've taken the new Peak Performance class twice now once with Monica and once with Xao and loved both. I'm training with Shannon and she is super knowledgeable and is pushing me to be my best. Overall I'm really happy with my experience at desert ridge Mountainside and would definitely recommend it! More...

Reviewed on Google Maps

28 March 2019

Best temperature sauna here. Mountain on happy valley has an ice cold sauna

Reviewed on Google Maps

28 March 2019

I really like this place and I would love to continue to go here, but with planet fitness right across the street not only cheaper, but open 24/7 it looks enticing. Being a full time parent, school and work I can only squeeze in 30 minutes in the morning b4 work. Right when you guys open. Have you guys considered doing a 24/7 service or even opening sooner? I would hate to leave I really enjoy your establishment, but I have to go where I can get a basically better time frame. More...

Reviewed on Google Maps