Alice Jo Beck
Service department is exceptional. They do everything they can to keep your service fee low. Their waiting area is wonderful. TV, hot coffee drinks, cold drinks, snack bars. It’s exceptional. They have someone to explain how everything works on the vehicle. This is my 5th purchase at Lexus of Bakersfield. Can’t beat them!! More...
Marilyn J. Wallace
My experience there was great . No pressure at all ..I loved it . really enjoying my Lexus ..
We have been using Motor City Lexus for 10 years.. my car has never broke down and if they can't fix something they will tell you who can.. great people!!
Inder S. Dosanjh
Hands down the best Lexus dealership in CA! Motor city has exceptional customer service and they take care of their customers like family. No need to go out of town to shop for a new or used car, Motor city Lexus has it all. Give them an opportunity to assist you and your car shopping experience will change forever! More...
I have always been treated there with polite service.
Nichole Franklin Davis
Juanita in the Service Dept was professional and very helpful I highly recommend Motor City Lexus. We’ve been very pleased with our purchase and the follow up service and maintenance visits as well.
The Service Department Is Awesome! Everyone is Friendly & Helpful. John Barajas was my Service Consultant, he was Nice to deal with. They have plenty of complimentary snacks and drinks and nice lounge area. Overall I was Very Satisfied with my first visit there. Thank You Motor City Lexus More...
All staff they’re so professional
Very kind, quickly helpful, work with the customers, thorough, professional
absolutely wonderful service! From check in greeting to service advisor to completion, quality all the way!
Fast friendly service, Always a smooth process.
Juanita was on time and kept me advised of the work being done My previous woman consultant was never on time and kept me waiting at least 20 min.
The service department is always courteous and accommodating. They give me the feeling that I’m valuable to them.
Very friendly and helped me with a wonderful vehicle to drive until mine was done I love Lexus!!! My Lease is almost up and I will be Leasing another one
Christine Torigiani Clark
They are very courteous And sufficient. They have always giving me great customer service. I would recommend LEXUS.
Always friendly and professional. Automotive service is always a great experience. Thank you.
Juanita is my rep she was very helpful?
My experience buying my first brand new car couldn’t have been any easier. Friendly welcoming staff. John was so helpful and patient with all my questions and my indecisiveness and the financing representative (sorry dont remember her name)but it was so late when we did the paperwork, after like 3 people and she handled it perfectly Lol I love my car! Thanks John and Lexus!
Motor City always takes care of my vehicle with efficiency and courtesy. This enables me to go on with my day without complications!
Where do I begin? The first thing I noticed when I walked into the showroom was there was a positive culture in place. You could sense it from the staff interaction with customers and also the interaction and mutual respect amongst themselves. Ali, Jay, and Lance went above and beyond to meet all of my needs and every bit of hospitality messaged one thing— we value not only your business— but YOU. As a consultant in the customer service field I could easily recognize this is what creates loyalty and inspires positive referrals from customers, but beyond that it appears to be a very happy place to work. It was refreshing to see, so kudos to those who contribute to putting such a healthy culture in place. You have both my respect, referrals, and future business! More...
To say one thing doesn’t give them justice. The dealership as a whole is incredible. No pressure but guidance. Truly a warm friendly environment where everyone works together with the customers satisfaction in mind. Service, sales have got this figured out. It’s what makes them stand alone with dignity and class. More...
Waiting lounge is so relaxing. Wait time for the service is sweet & short. Customers need for their cars is well taken cared of . Courtesy car provided as always when needed. They can pick up your car and deliver it back again to where you are or on your work place if you can’t leave what you’re doing. Motor city of LEXUS will run extra mile to satisfy their customer. Courteous, & polite service crew and staff. Service agent Tony is efficient & the best ! More...
Yvette San Pedro-Ojeda
Heidi is great! Looking forward in working with her to purchase our next family car!
Kathy Wood Metcalf
Everyone there is helpful and quick to serve. I appreciate having a loaner car while my car is being serviced.
Donna Garone Calanchini
Cali at Lexus made me a deal I couldn’t refuse. They managed to locate the perfect car which met ALL of my wishes down to even the smallest detail. Wow! I was amazed. Loving my car. It drives like a dream and has fabulous safety features out the wazoo. Thank you Cali and Motor City Lexus. More...
Elisa Velarde Cornejo
Alora is an awesome person, she explained everything to us where we could understand it and was patient with us asking questions. Thank you Motor City Lexus
Great service and everyone is so nice and helpful! Free starbucks and comfy chairs while waiting!
They are very helpful to try to meet your needs. Michelle helped me get a appointment and tony did his best to find tires for me and get them mounted and aligned. Being from visalia I truly appreciated their efforts. More...
Service and courtesy of the staff.
Tony, my service advisor, was helpful, knowledgeable, and polite.
Irma Morales Mendez
They have great customer service
Susie Anderson Taylor
Highly impressed with the commitment and courtesy of each member I came into contact with. They all made me feel like part of the Lexus family. Jim Ballard was professional, personable and helpful without being pushy. Top notch sales person. Finance dept Natalie H was quick and knew what she was doing. Sean in the parts department, since I’m having my rims chrome dipped was on the ball. Service is above par. I would definitely highly recommend. Oh and my RX 350L is now the love of my life ♥️ More...
Mary Jo Daffron
They are one of most professional, courteous and efficient dealerships that we've ever dealt with here in Bakersfield. Angel was excellent as was the entire service department.
All the people who work for Motor City Lexus are helpful, very pleasant, and the same can be said for the Service Department. I got it and out quickly and got my Lexus washed too More...
Service department is the absolute best.
They do an excellent job with me & my out of town schedule. I love working with Tony, he's great!!
Love Motor City Lexus of Bakersfield
Alora was helpful in redoing our lease
Brett was the person who helped us,and he was really patient and he was really kind,he helped us on everything .we had a good experience and yes we recomend this place if you are planning to buy a new car.they really help.
Alona Webb Sardoff
The service is always outstanding! They are efficient and very customer service oriented They go above and beyond.
Juan M Silva
great service, very pleasant experience from start to finish. Thank you Motor City Lexus
Just bought our second Lexus at Motor City Lexus! The sales people there are amazing. We asked for Jim Ballard since he’s the one who sold us our first car. He is an excellent sales man. Very friendly & knowledgeable. If you’re ever in the need for a new car, ask for Jim. You will not be disappointed! Everything went smooth, to the test drives & all the way to signing the papers. They were all so nice & made us feel comfortable with the process. More...
I loved working with alora
Very professional, polite and fast
The staff at Motor City Lexus has always been very helpful & courteous. The first Lexus we purchased handled so beautifully & was such a great vehicle that we kept it for 12 years before purchasing a second Lexus from Motor City! When we take our car in for it’s routine service We are always offered a courtesy car to use. We highly recommend this business! More...
We were just beginning a 5000 mile road trip and had a gouge in the front left tire. After calling my home Lexus, Freeman Lexus, the recommended Bakersfield. Angel was a wonderful person, found a tire to match mine, took care of the paperwork for hazard warranty and had us on our way to our next destination. I would go there anytime!!! More...
I had a smooth, quick and informed experience purchasing my second vehicle from Lexus. Great people working at Lexus.
Kim Bermudez Bangloy
We had a great experience at Lexus and would highly recommend anyone looking to purchase a new vehicle to go to Motor City.
My first time ever getting a Lexus Fernando was very awesome.and helpful good experience
Valley Manufactured Homes
Everyone that I had contact with was professional and extremely courteous, answered all my questions and performed service in a timely manner , A Thumbs. Up To Motor City Lexus !
Service from Jaunita was excellent and very knowledgeable. Courtesy car was clean and ready. No waiting. My car was ready in a reasonable time and was washed and all work was detailed
Richard J. Gonzalez
Easy appointment set up. Friendly, courteous and informative service advisor.
professional service. great loaner vehicle. worked a maintenance plan that was right for us.
The salesman was a professional and made the car buying experience a smooth transaction. Great customer service
Superior service n professionalism.
Ali Douglas passed through and was charming n gracious as always. Go Motor City!
DEFINITELY speak to ALORA. She is excited about cars, knows her cars, knows the job. She gives fair deals, and is beyond knowledgeable with the legal process because I had particular circumstances (trust me I’ve spent hours on the phone with her). Her customer service is second to none, and did I mention she is fair with the prices? She made this whole process of buying from a dealer SO much more enjoyable. Above and beyond and could not be happier. As much as this sounds like some fake review, it’s not, this was my first dealership experience and she was MORE than fair. And I was HAPPY to do business by the time I walked out of there, keys in hand. I liked her enough to spend time writing this review, which I have never done for another business. Take my advice. More...
Thank you to our sales man Jim Ballard for making our purchase easy and pleasurable. We really appreciate it.
exceptional customer service.
Nice clean courteous employees you don’t wait all day they have refreshments bagels chips coffee espresso very nice place to wait on your car
Lee Ann Burns
Ali and all the others were so helpful and accommodating to me, I will never go to another dealership to buy/lease a vehicle.
The service department is always friendly and helpful. They really do go the extra mile
Faraz was great, extremely patient and helpful. Didn’t try up sell, just wanted to make sure I was happy. He even delivered car to my unsuspecting wife with a red bow on it. Best possible experience, they have my business for life. More...
Very satisfied with the service.
For several months I was looking for a truck, visited several dealers and Lexus dealer was the only one that I was allowed to text drive the vehicle with out pressure, they even let me to take the truck home for the day. Well it was a very smart idea. I drove the truck like it was mine already . And about the sales person we treated me like a friend and never felt any pressure. I really love my experience at Lexus and also and the best part my extended warranty is the best on the market. Please stop first at Lexus of Bakersfield and ask for Fernando, you wouldn’t be disappointed. Rudy More...
What I was impressed with was everyone was very friendly and did their best to make me comfortable. Thanks Motor City Lexus.
The customer service was amazing. I am leasing my car & they made it such an easy processes very reliable people
They have great customer service, buying a car was nice and easy.
As always, everything was well done. I really appreciate the way you take care of my car. Thanks for being there.
Me and my family are using Lexus Autos for more than 20 years and their services from Bakersfield . I highly appreciate their courtesy and excellent services.
Crystal Harris Neptune
Angel and Mercedes took great care of me!
I use this service for more than 10 years and I am extremely satisfied
Michael Ajibola Anthony
Great Service delivery Sean(Popplewell). Thanks for the Rotor maintenance suggestions.
As always the service was excellent and Juanita the service rep is always there for the customer. Good job
Angel Lozano was an exceptional salesman! There was a bit of a delay with the paperwork, which was no fault of Angel’s. I love my Lexus CT 200h F-Sport!
Very good people to do business with.
Linda L Milazzo
We have had a very good experience at Motor City Lexus for over 25 years. Tony oversees the Service on our car and is terrific. I highly recommend him as a thoughtful and trusted person. More...
They are always so helpful. I have never had better service, they are the best
Great service and personable staff. Always dependable
Customer service, price, friendly throughout the process, many selections, pleasant experience.
Best service hands down!! Thee easiest and smoothest transaction of buying a car. I would highly recommend them and ask for Heidi she was great
Motor city is the best and the general manger actually cares about you as a customer !! Love this place
Juanita was very efficient and helpful.
Was exciting to walk into the showroom and see the car I had requested, which was brought up from another dealer, with a giant red bow on the roof and a For Sale sign hanging from the rear view mirror. Everybody at the dealer was friendly and professional, from the saleswoman, Alura, to the man in the finance department. More...
The salesman and sales manager worked hand and hand with the service department to get me the service I needed!
Great service and Friendly staff.I highly recommend them
I like the general manager Ali
Employees are always friendly, and the service is excellent. Shout out to Angel for a job well done
Best dealership hands down. You can’t beat deals, the service and honesty from staff at any other dealership.
Juanita was fantasy! I bought a 2003 RX 300 in LA, and was driving home to Portland Oregon. I wanted a last minute appointment to have the 145k mile checkup. She got me in, and performed spectacularly - also performing a VIN review and inspection. Thank you sincerely! More...
The quality of work was outstanding. Paint matching was spot-on. Also all of the workers were very courteous. Thank for your help Curtis. Kevin Nichols
I took my Lexus IS 250 F sport into Motor City Lexus of Bakersfield to have my 60k mile service and couldn't be happier with the service I received. I was advised by my service consultant Angel Del Rio that I needed new tires and he ensured I got the best deal and even helped me pick out new tires. I was hesitant spending so much money on my service but I'm so glad I did because my car is running like just like when I first bought it. Thank you Angel, front desk ladies who helped me get a loaner car & provided exceptional customer service, and everyone else at Motor City Lexus of Bakersfield as the service I received was excellent. I will continue to be back as a customer because you all continue to get it right every time! If you own a Lexus and are hesitant about getting service done due to cost understand that is completely normal- but part of owning a luxury car is maintaining it and you will be able to maintain your car condition if you take it to Motor City Lexus of Bakersfield or any Lexus dealership. More...
No more cocky sales people. They got new sales team leadership and have changed the whole atmosphere. Very satisfied with my purchase.
This is one of the best and cleanest dealerships I’ve been to. And they gave a ride home and picked me back up. I lived clear across town by the airport, Nice people.
They were great! I would recommend them to anyone. Thank you.
I took my car in for a recall issue and when I picked it back up, Juanita had them change my oil, wash my car, and top off my gas. It was such a pleasant surprise! Awesome customer service. More...
Your rep John made my sales experience incredibly effortless. By far the best dealership I've dealt with.
Great sales person, and good customer service.
Service tech Tony always has everything ready for me when I get there. I am so thankful for the service I receive.
There service was amazing this time. It hasn’t always been so great. A new guy named Curtis did a fantastic job of explaining what to expect and ensured that everything went quickly and smoothly. I was thoroughly impressed!
Excellent service provided.
I’m so happy with my cat And the representatives were awesome
Their service is outstanding. They are very friendly and helpful. I definitely recommend them when it comes to buying a car, even a used one. Alora was the agent who helped my wife and I with our used car purchase. She was amazing. More...
OMG!! I can't say enough about Motor City Lexus of Bakersfield. Rob Fortner is absolutely fabulous! I'm all about communication and his was top notch. From the moment we got in contact with each other Rob was working miracles. Not to mention when I arrived everyone was friendly and hospitable. Rob greeted me with a smile and a hug. The process was quick, easy and painless. We were even served lunch. The showroom is immaculate!! There's seating everywhere so that you're comfortable and they have snacks and a coffee bar. I met Ali Douglas as well and was amazing! Thank you Rob for everything! you went above and beyond my expectations! More...
Jeri Merlo Hickman
Best service ever! Rolled over a curb with my back tire which cut the tire. Called Motor City Lexus, Angel the service rep was very helpful in finding a new tire for me and I was so close to having my 50,000 mile service they did that too. They gave me a loaner car to finish my day while their mechanic Carlos did all the service for my car and had it back the same day. All this happened on a Saturday afternoon. Thank you Motor City Lexus for the GREAT service!!! Jeri More...
Thanks, Motor City Lexus for your quick and professional service. The RX350 F-Sport (loaner) was the cherry on top.
Susan K. Laverty
Exceptional service door to door! I brought a list if items to check or fix, while I was digging out the list Angel got the keys, checked the milage and returned to suggest 4 of the 5 same items on my list! The 5th was a Bluetooth question, Angel made some suggestions to try before spending time and money on the problem...he was right, the Bluetooth was linking to my Fitbit, which is linked to my phone and cutting the phone out. Thank you Angel Del Rio and everyone at Lexis Service Center for continued exceptional personalized service! More...
Sarah Elliott Rich
Motor City is great!! I usually deal with Juanita and she is wonderful!! She keeps me updated on the progress of my car and it’s always done on time. I drop it off on my way to work and I’m in and out in about 15 minutes with a loaner car. When I pick it up after work I’m out in about 10 minutes with a perfectly clean car-in and out. They are the best dealership I’ve dealt with and I couldn’t ask for more!! I highly recommend them!! More...
Had a warranty issue and even though it wasn’t fully covered, my service consultant Juanita Henry worked really hard to take care of it. Worked with her supervisor and made it a simple process. I really appreciate the extra effort to make sure that their customers are satisfied. More...
Anna Paulette Juhl
Very efficient and excellent service and personnel.
Esteban N Berenice Ortega
Very Friendly makes you feel like home
The sales person was very friendly and knowledgeable about the vehicle. My wife and I never felt pressured to make a decision one way or the other. We are very happy with the purchase and would definitely recommend this dealership to others. More...
Always efficient and timely
Great experience Very knowledgeable staff Highly recommended
Very professional and great customer service
Great and consistent Service Representatives, friendly and thorough regarding work to be performed. As always, my car was washed before being returned, and no smudges or traces that service personnel were in the car. Appreciated the loaner car (a great way to test drive a current year LEXUS RX since it was available) for the duration of the service and unexpected repair. More...
The treatment from all the staff is amazing and we’re blessed to be treated like family at motor city Lexus.
Great customer service and everyone is very professional.
The team at Motor City Lexus of Bakersfield helped me get a beautiful new ES 350. I love my new car!!!
Polite, knowledgeable and friendly people. Everyone knew their job and did it in a friendly and professional way. Always a pleasure to take my car in for service.
Debbie Howard Meyer
We just leased our second Lexus from Motor City Lexus and dealt with the same salesman as before. His name is Jim Ballard and he is the best! He spent days with while wetried to decide between the GS or ES350 Fsports and couldn't find exactly what we wanted, so he specially ordered one fromm the factory with everything on our list and it got here faster than expected! Jim has so much patince and is willing to go the extra mile to make us happy with our choice. I also want to mention that I always ask for Tony in the service departmemt for my routine maintenance. He is also very nice, makes sure I always have a nice loaner car (usually a Lexus SUV). I actually enjoy going there, as the 2 waiting rooms are stocked with snacks, a cappuchino machine and a small giftshop with Lexus logo items. I can't say enough great things about our salesman, Jim Ballard...he definitely has the patience of a saint when negotiating with my husband. If you're looking for a new Lexus, make sure you ask for Jim Ballard. More...
Great service! My first time here and I’ll be back.
William Scott Hughes
Great service experience with Juanita Henry. Very through and attentive to my needs. Highly recommended.
Great service, salesman who gave accurate info on the car I bought. Took care of me quickly with numbers that worked. Thanks for a great experience.
The internet team such as Issa Gharibeh, Natalie & Parker were very helpful to provide me best deal on my purchase. If anyone wants to get best deal, please don’t hesitate to contact Issa. I even drive such a long distance to get the best deal they offer. More...
fast services, being able to use a loner while rx350 is being serviced. Friendly staff members.
Great customer service. John B went above and beyond excellent service
Sharon Beechinor Smith
Amazing cars. Excellent salespeople. Wonderful service.
Shout out to Motor City Lexus of Bakersfield!! I’m so happy about their AMAZING customer service. I purchased a used vehicle (not a Lexus) from them last week and had some issues with the blinker and brake lights over the weekend. I called my salesman (Issa) and he asked me to bring the car in last night. They gave me a rental car to take home (and he picked out a Camry because it was similar to my last car making it easy to operate—attention to detail for the win). Issa called back this morning stating they couldn’t find the issue with my blinker, but went ahead and replaced all 3 brake lights for free and to call if I had any other issues. THEN Issa told me, “We’d like to have the rental car back this afternoon if possible. I know you’re at work and I want you to have a nice lunch break, so I’ll send someone your way to switch the cars before your lunch starts so you don’t spend your lunch doing all of that.” And they did. And I’m IMPRESSED about ALL OF THIS. And to top it all off, I am very happy with my purchase! More...
Dora Leah Scott
I had a wonderful experience buying my Lexus from MCLB! Fernando was super professional on every level. I felt like a queen! Even through all the paper work when I was feeling sick. All accommodations were made. Thank you Fernando and Damian! More...
Great people, no complaints
Motor city Lexus of Bakersfield is a great place to purchasea car. The sales representative was very friendly and knowledgeable and went out of her way to get us a great deal. Their service department is excellent it’s by far the best service experience we’ve ever had at any dealership More...
Lexus Service Department is outstanding and Tony Bounville, Service Rep is the Best❣️
They squeezed me into their schedule for a slow leaking tire but also check engine lights were on. They kept my car overnight. Brett in the parts department was very helpful with a full key replacement. Angel Del Rio was courteous and got my car’s check lights, tire fixed, and console fixed. I just wish I was given a loaner car for the whole day. Transportation to and from my house was offered. More...
Completed the service appointment on time, and provided a loaner car.
Both Julio n Gloria were professional, informative and helpful. The process was made very simple and everyone knew their product and information about the car
The service and care not to mention great products
Aida Lambino Mamauag
Excellent service and friendly employees
,awesome,great service awesome staff,Ali the manager is a super guy! recomend to everyone!!!
Motor city Lexus was amazing love my new ES350 . I was a mercedes driver for 15 years boy I was missing out ! My new Es350 so happy with my purchase
Thank you! Eli provided excellent service when I had to make an unexpected detour from the freeway. So thankful for his prompt attention and care.
After months and months of searching for a truck my husband felt comfortable in, we turned to Brittney Crosby. Through internet searches, test drives, several hopes to jump through, Brittney found exactly what our budget in, and our growing family can enjoy for years to come. Thank you for making this process amazing and we look forward to working with you in the future. More...
Motor City Lexus of Bakersfield will go above and beyond with their customer service. Jay Singh my sales rep was extremely professional and helpful with any questions I had. He was not pushy, and truly wanted me to find a car I loved. Ali Douglas (General Manager) treated us like family and made this such a great experience. I’m loving the Lexus! Thank you for everything � More...
I moved to town about a month ago and needed to buy a car sort of quickly. When I told this to Faraz at Motor City, he went above and beyond to help me get into a great car at a great price. He worked closely with me to find out my price range and the kind of things I was looking for. His recommendations were spot on and I couldn't be happier with my Certified Pre-Owned CT200H F Sport. Would highly recommend anyone looking to get a car go to Motor City Lexus and ask for Faraz! More...
I recently visited Motor City Lexus of Bakersfield and purchased my 1st Lexus. The entire staff was completely informative, professional and beyond accommodating. Ali Douglas took the sress away and made me feel at ease. He was most helpful, kind and I now consider him a friend. I will definitely return and will send future clients to Lexus. More...
Outstanding experience! I had been looking for a used GX460 in a specific color combination, recently several have come up. This dealer was 220 miles from me, yet had 2, 1 year apart. They took the time to provide detail options on both vehicles, worked on my trade in with a written car appraisal only, we did financing and worked out all details ahead of time. When I arrived the vehicle was perfect, the service over the top, everyrhing was better than expected and I was on my way home in 1 1/2 hours with my new car. The difference for me was care, Chris walked me through every step, I will recommend and encourage anyone I know looking for a vehicle to head to Lexus in Bakersfield. Thank you Chris and Damian! More...
Jay Singh my sales rep was very professional and not pushy. Had all my paper ready for me when I got to dealership. Ali the GM was very professional as well and took VERY good care of us and treated me and my family like at home. I will recomend Motor City Lexus Bakersfield, Jay and Ali to my family and Friends. See you guys in 3 years at the end of my lease. More...
The myth of not being able to get a great deal here in Bakersfield is finally debunked. We shopped around and we got the best deal here. Damien Castillo is a great guy who is honest and has great integrity. I absolutely recommend him and this dealership 100%. More...
Janine Pool' Gallegos
Motor City Lexus has wonderful service. Ali Douglas goes beyond and above to make your experience what it should be. Thank You for always taking care of everything.
Friendly service. Very clean. So beautiful I could spend the whole day there !�
FAST service. Dropped the car off in the morning and received a call later in the day that it was ready. Also, they have the GOOD fruit like Fuji Apples. ��������
Great service go see Ryan Gunn he is a go getter. Told him what we need in a suv, and he found the perfect SUV for us we love the GMC terrain Denali. I will buy my next truck from him.
Tony the service advisor is great and he is very honest and common sense!
I would highly recommend this place.Brittney Crosby is an excellent sales lady.She helped us tremendously and she's a very nice person.She returned our calls in a timely manner and was very pleasant.All the staff was very nice and helpful.I highly recommend them . More...
From my original purchase via Joey Buoni, to the installation of some new running boards with the help of Angel in the service department, my experience with Motor City Lexus of Bakersfield has been outstanding. Thank you for treating customers like valued acquaintances versus just another sale on the books. If you live in the Kings or Tulare county areas, I recommend you shop for your next new Lexus vehicle here. More...
Thank you Joey Buoni and Ali Douglas for the incredible service for our brand new RX350. Very much appreciated.
If your going to buy a vehicle here, make sure you ask to speak with Demian Castillo. He's very helpful and knowledgeable with every aspect of buying a new vehicle. His sales approach is low pressure, he also made sure to answer every question we had and made the buying experience enjoyable. My wife and I are very pleased with our new car. More...
Brittany Crosby is the best sales rep I've ever had helping me buy a vehicle. Only place and person I will deal with from now on
I had the pleasure of having Brittney Crosby as my sales rep. She is very knowledgable in her product and great sales person all the way around. I will definitely be going back to see her for my next purchase. More...
Love it here...they do a great job! The waiting room is great. They have Starbucks n snacks on hand..fruit n soda too..the quality of work is excellent.
Brittany Crosby did a great job of describing all the great features of our new RX 350 we weren't totally sure we were going to buy until she started describing all the features we were looking for in a luxury SUV. Thank you for all your help and I'm sure we will be back when I get ready to buy my New car. More...
LEXUS DEALERSHIP IS THE BEST IN CUSTOMER SERVICE. THEY HAVE THE BEST CARS. VERY HAPPY WITH MY ES 350. THANK YOU ALI FOR YOUR KIND HEART AND HELP.
Traci Elias Pratt
Rick Perez ABSOLUTELY went above & beyond & got me EXACTLY what I wanted. I was in by 4:30 pm, driving off the lot with my new car by 6:30 pm, thank you so much!
Best service I've expierenced ever while shopping for a vehicle.
Great people great service and great products new and used cars also
I Bought my Van from Ali Douglas and Rocky. Best experience I have ever had I recommend those guys any day of the week. I'm coming back for my wife's car here soon.
For the first time ever I bought my Lexus with Motor City Lexus of Bakersfield. We have always bought our cars in the Bay Area. From the very moment we met Joey Buoni from Lexus I knew we would be buying a car from him. He was not your typical car salesman. He was not pushy, listened to all of our needs, knew all about the cars. he was kind and very patient. I decided on what color I wanted, the type etc. Joey searched for me and in just a few days I was back at the dealer buying my new RX. Joey even came in on his day off. During the entire process from meeting the Director of Sales Ali Douglas who really worked with us on the price we wanted to pay, to the Finance Manager Sergio Martinez (my husband shared Army stories with him, oh my) to our Technology specialist Parker Christian everyone was wonderful to work with. We will be back! Thank you to the entire team for making buying a car actually fun and not painful! Colleen Bauer proud owner of a brand new Lexus RX. More...
Great group of people, have the best customer service out of any dealership I've been to. The sales manager takes not only your needs, but also wants into consideration. He does his best to make you feel comfortable and happy about your purchase, and makes sure you understand everything you're getting from the car and its features, to the payment, apr, etc. More...
Just bought my 2nd car in less than a year, from Motor City. My original 2011 ES 350, I got the dreaded letter, about the Takata airbags. The fix, is at least 6 months away. Lexus is willing to pick up the tab, on a rental, if you do choose. Keep in mind, this is not their fault. The recall is affecting everyone. My 2011, was looking dated, with the redesign they underwent in 2013. And I had been planning to trade-in the ES at some point. I asked the Service Manager about the possibility of getting me in something newer and nicer. Motor City, in my opinion bent over backwards to make me a deal. Granted they're still making money. I expect, and accept they're going to make a profit... however, they did not have to give me over KBB value for my car, one they have to sit on, for at least 6 months, before they can fix and sell. I only asked my Sales Associate, Rocky for one reasonable concession. Their Sales Manager, came back with a price, lower than I expected. They gave me an interest rate, that is lower than what I'd get, if I borrowed the money from myself. Everything about the deal, was better than what I expected, or asked for. Again, something they didn't have to do (though I'll expect it all the time now... Haha) There was a small paperwork error, I had to come in the next day, to fix. It was handled quickly, and to make up for it... They were going to give me a free service appointment, and ended up tinting my back windows for free! Big score, in my book, and I was sent to a real tint shop. Probably the best in town. With the deal I got, it allowed me to throw in extended warranty, paint and interior protection, and still keep the price below, what I expected to pay, when I announced, I wanted to look at cars. So that's how/why I bought 2 cars in less than a year, from Motor City. I'd do it again. I never had a "car dealership." Until now. More...
Purchased my 2nd vehicle from Bakersfield Lexus. Staff went out of their way to make you comfortable and find the perfect car for your needs! Very top of the line and knowledgable. Thanks for the help as I will continue to come back for future car needs!! More...
I want to thank Motor City Service Dept. Jeff,Steven,Mr Brown he timeand for sure David Soudah for their patience, courtesy and for taking time to explain everything. I have taken my car there for 8 years never a complaint. thaks so much. More...
Shoe King Williams
Purchased an IS 250 about a month ago for my Wife and my experience was EXCELLENT and I will most definitely tell a friend and family member!
Thanks to Faraz Ahmed and Ali Douglas for taking such good care of us. We love you guys as much as we love the car (2016 ES 300h)!
Wendy Vieira Barrett
Truly cannot say enough about the service I experienced while purchasing a car with this amazing crew! I will be a customer for life.
Very professional and pleasant experience. Would definitely do business with M.C.L. again and recommend this establishment to all! 5 stars well earned.
I was treated with respect & the service was superb. I love my 2015 IS 250 F Sport & long as the service is good I will be back when my lease is up . Heck I gotta see what 2016 Lexus looking I may change early More...
The best group of souls working for a company with integrity, honesty, pride to excel all challenges with grace , lead by John Pitre and Ali Douglas among other key people.
Great service! I highly recommend Motor City Lexus...
BEST car shopping experience you will ever have! Thank you Rocky and Ali for providing excellent service. Stop in and see Rocky & Ali for the best deals. They take very good care of their customers! Love my 2015 Lexus GS350!!!! More...
Love the ride. It was exceptional.
Love that place! I go there from L.A everyone is so accommodating,friendly and they go out of there way to help. I've purchased 3 cars from there,and will purchase my fourth .best prices ever!!!
Best place!! Best people!! Best cars!! Best service!!!! And last but not least thank you Ali..and rocky!!!
I'll never buy another car from anyone else again. Thanks to Rocky Tayeh and Ali Douglas for the excellent service and for making this girl feel special. If you need a new car go see them, they'll take take the best care of you!! I love my fly ES 350!! More...
Picked up my 2014 GS in silver couple days ago and I couldn't have asked for a better car. Thank you Rocky Ali and Cherif for all of your help.
Laura Hill Wiener
Fantastic, personalized service. Motor City Lexus and Ali Douglas make it so easy!! Happy Client.
If ali is there it has to b wonderfull...I have purchased 5 or more cars from him and he honestly hasn't ever let me down. .
The BEST dealership in town! Thank you Ali and Rocky for making Motor City Lexus of Bakersfield the first and only place I go to buy great cars. We will be heading back soon to pick up another 2 cars for our 2 youngest daughters. ;) More...
Fantastic dealership! Great service!
Lisa Chitwood Abney
Just purchased my 3rd Lexus from Motor City Lexus. Had the most amazing experience. Thank you JOEY BUONI for all your help. ALI DOUGLAS you show such respect to your clients & your sales team GREAT JOB. More...
Best dealership around. John Pitre and his employees are fabulous. We have been purchasing cars from Motor City for over 15 years. Service is great also.
Connie Cancienne Bensusen
Angel is always on it! Can’t get a better service advisor than Angel. �
Great dealership with great cars.