Heitzman Bakery

Heitzman Bakery

Heitzman Bakery locationWest Buechel, Kentucky

(11 Reviews)
Heitzman Bakery Reviews

Heitzman Bakery Reviews


Review of Heitzman Bakery by Joshua Robinson
2 12/06/2018 Joshua Robinson

Overpriced and not anything special. A dozen doughnuts/pastries cost 14.99 and none were better than something I could get at the kroger bakery for less than half the price. The woman who rang me up also told me after I had already paid that they would much cheaper (maybe half price?) after 2pm, which was literally a few minutes away. I would have gladly waited a few minutes to save seven dollars. I'll get my baked goods somewhere else or make them myself in the future.

Review of Heitzman Bakery by Erin Lambertus
5 16/04/2018 Erin Lambertus

Good baked goods but the store hours are strange, double check to make sure they're open before going

Review of Heitzman Bakery by Becky Zettwoch
1 20/03/2018 Becky Zettwoch

I ordered and paid for a beautiful fondant cake on March 14, 2018. I paid $91.99 at the time I ordered it. The cake was due to be picked up on March 17th by 2 pm. I arrived at 2:45 on my way to the party, and to my surprise the cake had not been made. In addition, I waited over 1 hour to get any cake so that I could get to the party. The customer service was terrible, there was no apology, and upon reaching out to the manager for a refund for several days, I still have no refund for a purchase for a cake that I did not receive.

Review of Heitzman Bakery by Sarah Payne
2 10/03/2018 Sarah Payne

I really wanted to love this place. This pink haired older lady that greeted us was sweet and friendly.
Sadly, as a former bakery owner, their items were unimpressive. The brownie I had was more like a crouton with a gimmicky St Patrick's day plastic coin that was leaching the coloring into the frosting, the cream horns were filled with sickly sweet icing (not cream), and the orange dreamsicle cake was underwhelming with artificial orange flavour. All of the icings are shortening based and you can tell in the flavour, as it comes across stale. The pastry in the cream horn was stale tasting and didn't even have a hint of butter. If you are used to high quality baked goods, this is not your place.
We visited this bakery while visiting Louisville and it is not on my list of places to go back to.

Review of Heitzman Bakery by KayTee Thomas
1 01/03/2018 KayTee Thomas

i've been going to this bakery since it was on Old Shepherdsville rd & up until now i was pretty satisfied w/my cakes. They have totally ruined it and i WILL NOT give them anymore of my $. i ordered a cake by phone then sent a pic for the cake via email. when i picked up the cake, it didn't have the image on there & my design was not correct. She said their printer was down, but it went out that morning ... this was 3pm!! No one thought to call or anything, they just made a cake. while i was in there, the artist offered to "try to draw it by hand"!! NO THANK YOU. she apologized but thank god it was for an adult who i could explain the issue with and not a kid's special occasion!! Honestly if she offered anything i may have taken the "other" cake, but she did nothing of the sort!! didn't offer 1/2 off, a rain check for a future order ... NOTHING!! I got my $ back & went & got cupcakes from Homeade Pie & Kitchen (which were a hit)!!!

Review of Heitzman Bakery by Jimmy Mefford
5 23/02/2018 Jimmy Mefford

I've been coming here since I was little. My mom passed away a little over a year ago and this was her favorite place. Y'all are great. I'll be a forever customer

Review of Heitzman Bakery by Teonna Curry
1 31/12/2017 Teonna Curry

This place is horrible and they suck at their cakes. My daughters cake was nothing that I asked for. Staff lied and said they talked to me about the cake and never did. My cake was suppose to be all fondant and make cake was icing. DO NOT RECOMMEND TO ANYONE. If I could upload a picture I would to show you all how terrible the cake job was!!! If I could give zero stars I would

Review of Heitzman Bakery by Jeremy Powers
1 24/12/2017 Jeremy Powers

Horrible customer service & employee was handling doughnuts with bare hands! Employee would not honor a Groupon because of it being Christmas Eve even after contacting Groupon & confirming there were no holiday exclusions.

Review of Heitzman Bakery by Tammy Bassette
1 14/12/2017 Tammy Bassette

The customer service is outstanding 5 stars but the desserts are less then 1 star. I spent over $40 and I can not brag about anything. My kids got cookies, they were as hard as a rock. The items with frosting all you could taste was the food coloring. The cheesecake was like rubber, could not even taste the cream cheese. The people who enjoy the product must not have taste buds nor ate anything deliciously homemade. So disappointed that I wasted $40 on food that ended up in the trash.

Review of Heitzman Bakery by William Black
5 04/12/2017 William Black

This little family business has set up an excellent storefront, with lots of tasty treats. The two ladies inside were super welcoming and happy. Their oreo cookie cake was especially yummy. Definitely worth getting up in the morning for. My family was really excited to stumble upon this great place.

Review of Heitzman Bakery by Jonathan Wahl
5 04/11/2017 Jonathan Wahl

All you need to know about Heitzman is this: butter kuchen. I can't have butter kuchen from anywhere else but Heitzman. It's a Louisville staple. But if butter kuchen is not your thing, don't worry. Heitzman has top notch pastries, doughnuts, and to boot, a friendly staff that provides good service. Check it out!

Heitzman Bakery


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