DecorReform - Home Remodeling & Design

We were hoping to avoid a contractor horror story; unfortunately it has become a nightmare dealing with DecorReform. It has now been 19 weeks since starting our master bath and guest bath remodel and yet neither remodel is finished. We were told that the project would take 3-6 weeks for both bathrooms to be completed. DecorReform’s planning and scheduling of work was unprofessional and ill prepared. We understand snow delays and occasional personal extenuating circumstances but there have been several perfectly good days without any work being done.

The incompetence and lack of work ethic she has demonstrated disregards our time, our most valuable nonrenewable resource, our home, and us. We have had to cancel several pre-planned functions due to this project. We have had 10 different people in our home with no main contractor working on the project leading to inconsistent results. With the exception of one worker, her team or lack there of have demonstrated poor workmanship and a lack of attention to detail.
• Our furniture and personal items all over the house were covered in dust due to the workers cutting cement boards inside the master bath and not outdoors.
• Tools were often stored in our bathtubs without any protective cover resulting in scratches left on our bathtubs.
• Workers were sometimes no shows on days we were told to expect them.
• NO communication since May 30, 2019
We have not had anyone here to work on the house since May 3, 2019. Since this time we have been attempting to assess Donna’s integrity to our project. She told us we would receive an update on May 31, 2019 but haven’t heard from her since. She has not responded to our requests to obtain paid materials, get a refund, or fulfill her obligation. We have made numerous attempts to reach out to her but she still has not responded.

In the beginning, she responded to our calls/texts/emails within a day. However, it became increasingly apparent that communication would be a problem and that our project was not important to her. The feelings of excitement and anticipation of something beautiful has turned into trauma, distrust, and disappointment. Our fear of hiring a bad contractor is now our reality.

She DOES NOT HAVE A FAIL SAFE for supporting her customers when personal situations arise in her life. NO back up help, no back up contractors, no one else that can complete the project if she is unable to. Our compassion and understanding has been met with the silent treatment and our efforts to communicate with her are heavily ignored. We feel taken advantage of and left stuck in remodeling limbo.

Donna has failed to perform and uphold her contractual obligation. She has betrayed our business partnership by failing to complete or refund work and materials that have been paid for and not received, failing to communicate, and disrespecting my time and rights as a consumer. We have been exploited.

We REGRET having gone with DecorReform for our remodel. We don’t know if we’ll ever get our money back or materials we’ve paid for. If you are looking for a professional, trust worthy company, I would advise you to seek elsewhere. Donna over promises and under delivers. This review will be updated if the end result changes. More...