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C

Campbell's Pool & Spa

Knoxville

(144)
C

Campbell's Pool & Spa

Knoxville

(144)

Reviews (144)

Leave a review
J
4 January 2020

Had to call back for appointment but they got the job done. Good business.

L
24 November 2019

This is our 2nd purchase from Campbell's within the past year. We most recently purchased a Swim Spa & the Campbell's team was professional and helpful from start to finish, including the owner, manager, sales team, office team, technicians, & installers. The installation of our Swim Spa required several on-site visits prior to delivery day. The owner, manager, & delivery team all assessed the situation to develop the best plan. There were many obstacles to overcome given the rocky, mountainous, timber-filled terrain & layout of our property. The move required much knowledge, skill, attention to detail, & experienced equipment operators to avoid damaging our house, A/C unit, water lines, electrical lines, the Swim Spa, etc. Everyone involved worked carefully & long hours to make sure that the placement was exactly what we wanted. They even returned to tweak the tub for us & perform the start-up process. Both days of the final installation involved pretty stressful situations, but everyone handled it like a breeze. Very impressed. Thank you, Campbell's. More...

R
12 August 2019

Love Campbell pools. Staff is knowledgeable especially management. They went out of their way to help me with my pool problems!

J
3 August 2019

Porque tiene de todo

M
10 July 2019

I have been looking for a new hot tub. Found the perfect one here. Checked several other places and found just what I needed. Cindy Dodson was awesome. Even though the store is an hour away from my home, I will still go to Cindy to get supplies etc. No other spa store had customer service like Cindy provided. Thanks for all your help, Cindy. You make me a repeat customer.I have had numerous dealings with a lot of companies in my lifetime. For many years I worked for companies and businesses that specialized in customer service. I have had similar experiences in different kinds of experiences with businesses since retiring in Tennessee. But whoever runs or owns Campbell's Pool and Spa needs to appreciate the wonderful staff he has assembled. They are definitely customer service oriented. Cindy the salesperson was truly awesome. However my experiences with the installers of my new hot tub is beyond my vocabulary for professionalism, personality, and neat and clean work habits. Tim and Bird were truly exceptional. I just cannot find words to describe their efforts. They truly are professional and courteous. I will continue to do business with Campbell's Pool and Spa, because of the way I was treated. There are other places to buy chemicals and accessories close to where I live, but i will drive the hour to repay my wonderful experiences with this company. More...

C
10 June 2019

I have used Campbell's Pool and Spa for 13 years now. Not only have I been loyal to them, they have been even more loyal to me. I have never been disappointed in their customer service. This year I have ran into some serious problems with my pool. Tim and Bird have gone way above and beyond the customer service that any business would give. Both of these men have been to my house and tried everything possible to help me recover my pool usage. They have been so helpful and sympathetic to my issues. I can not thank them enough for everything they have done. They are both an ASSET to Campbells. Thank you Tony for having employees as great as them. More...

T
10 June 2019

The Lenoir City store with leslie is the best she knows how to troubleshoot all pool problems

S
10 May 2019

We love our new Hot Springs Spa! LeAnne was very helpful in sales and Ashley was extremely patient with me in the service dept. All the demo and construction guys were so nice and friendly. On install day Tim and Bird were the best! Both very knowledgeable about the process and explained everything as they installed the spa! I am very pleased with the whole process. Thanks! More...

T
10 May 2019

Cindy was absolutely amazing!! Bought a Hot Springs plug and play hot tub and can’t wait for it. All went smoothly thanks to Cindy

J
10 May 2019

Easy to get to off of the interstate. Friendly staff. Small store, but layers out nicely. They have hot tubs set up inside so you can see the different models. There’s even one that you can try out! They offer chemicals and supplies for pools and spas as well. More...

J
10 May 2019

We had some major issues with our pool liner. After the flooding rains in February the liner floated and was a mess. Campbell’s crew came out and the owner Tony too and fixed the liner as good as new. This will be our third season with the pool and Campbell’s service. I cannot compliment enough the exceptional customer service and great workmanship that they offer. I would recommend their services to anyone wanting a pool installed or for repairs. More...

C
10 May 2019

Tim and Bird were excellent delivering and setting up our spa.

N
10 April 2019

Cindy was very helpful when I bought my hot tub. Tim, Bird & TJ were so careful when installing the hot tub and Tim explained everything with easy understanding. So glad I bought from Campbell's.

M
10 April 2019

Our salesman was great. Gave us all our options without trying to push us into something really expensive.

B
10 March 2019

What a wonderful experience we had working with Campbell’s Pool and Spa! Cindy helped us in the showroom and was amazing. Bird and Tim delivered our hot tub and were very professional! They did a great job installing it and going over how to use it. I couldn’t have asked for better service!! More...

R
10 February 2019

We had an awesome experience with Campbell's Pool & Spa from the very beginning. Cindy was so patient with us as we picked out the perfect hot tub for our needs. We went with the Hot Springs Jetsetter with saltwater system and we love it!We were also impressed with the care that Tim, Bird and Josh took in setting our tub in place. Josh did a great job with the electrical hook-up and he and Bird made sure we knew how to operate the controls and did an excellent job in explaining the features of our new tub and how to best care for it.We would recommend Campbell's Pool & Spa to anyone looking for a new hot tub or pool. Great people to work with! We love our new hot tub! More...

R
10 February 2019

The spa team Tim, Bird, Josh and TJ were great. Super efficient, friendly and competent. Very happy with the install.

M
10 February 2019

From Cindy in Sales to Tim, Bird and TJ on the installation, couldn’t have asked for a better experience. We experienced an electrical problem 4 days after the install and Tim came back out and fixed it. It was the house wiring, not the hot tub. The tub is awesome. It’s the Hot Springs Vanguard. Don’t hesitate! More...

S
10 January 2019

Tim and Bird came this morning and installed our pool cover. Did an awesome 10 star job. They even filled our dogs water bowl. THANKS and MERRY CHRISTMAS.

W
10 January 2019

Wonderful experience. We recently received a Hot Springs Prodigy Spa. We were in a hurry, so we purchased the spa sitting on the floor at a great price. Leslie was terrific to work with. I highly recommend Campbell's Pool & Spa. More...

J
10 January 2019

Cindy and Mia have been sooo helpful to us as we just moved to Knoxville and have their hot tub at our new home!!! They both were sooo kind, patient, gracious and informative as they taught us how to care for our hot tub! ! We experienced a warm welcome when we visited them at their store and greeted with Christmas cookies and coffee! We give them the highest 5 star recommendation!Thank you sooo much, Cindy and Mia!!!Jean Oakley More...

P
10 January 2019

The delivery of my spa was done by Tim and Bird. They were friendly, knowledgeable and competent. They explained the care of the tub clearly and answered all my questions.

A
10 January 2019

After purchasing a house with a hot tub, I had no idea how to care for it. The staff at the store by the mall, especially Mia, Bridgett and Cindy have been amazingly patient and helped me understand how to keep it in great shape. I've probably been there a dozen times now and have always had great service. It's really appreciated. More...

N
10 January 2019

Great experience! Bird and Josh called before they arrived and then arrived exactly on time. They were efficient in setting up my new hot tub and extremely helpful in helping me understand how to run and maintain my new hot tub. Great representatives for the company! More...

R
10 January 2019

Tim is a stand up guy and if you’re looking for help Campbell’s Pool and Spa is the way to go if you want to be taken care of to the fullest extent! I highly recommend them for anything you need!! Don’t look anywhere else. More...

P
10 December 2018

Thank you Campbell's. I run a horse camp in Maryille and keep a small pool operating for the camps, birthday parties and other events we host. Campbells has taken care of my pool for several years, so that I do not have to worry about it. I depend on Campbell's for keeping it running smoothly, opening and closing it. I am grateful for their service. More...

S
10 December 2018

Great service. Ashley Bailey does a great job with coordinating cleaning and service with our pool and spa. She does a fantastic job returning phone calls and providing service as promised. Chris and the other technicians do a wonderful job keeping the pool and spa clean. Extremely trustworthy. More...

M
10 December 2018

Had a great experience with Leslie and the team at the Lenoir City location getting our Hot Springs Spa. Tim and the installation team were quick and efficient. Highly recommend!

S
10 December 2018

We just had our pool re-plastered. Leslie in Lenoir City has been instrumental in testing the water on a daily basis and providing guidance to protect our investment and stabilize our water's chemical balance. Her knowledge of the necessary chemicals and treatments has been exceptional. Plus, she is friendly and spends time explaining the processes. We love having a pool expert in Loudon County. More...

R
10 December 2018

We bought our new Hot Springs Hot Tub back in August, we were in the middle of having a house built so when the tub came in late September we weren't ready for it yet. Campbell's held it for us until the house was finished. Wouldn't you know the scheduled install date (today 11/30/18) was a rainy day. The cold rainy weather did not hold Tim, Bird and Josh back at all. They arrived on time with the tub and got it installed in the rain without a problem. We should be soaking in our new hot tub this evening. Thanks again Bird, Tim and Josh we really do appreciate it!!! More...

H
10 December 2018

Campbell's staff were able to pull up previous owners records and made ordering a new hot tub cover super easy. The delivery & install guys were great!

K
10 December 2018

We are loyal customers of the Lenoir City Campbell Pool store - and we receive the best service from Leslie. She is extremely knowledgeable about the chemistry of a salt water pools and provides excellent advice and guidance to help us keep our indoor saltwater pool working at peak performance. A.big thanks to Leslie and Campbell Pools! Kim and John Wood More...

K
10 December 2018

Tim & Bird came and installed our new hot tub today. They were so extremely professional and nice and went above and beyond. I would recommend them to anyone!

K
10 December 2018

Great service! Tim came out to fix our leaking pool pump. He had to make an extra trip to get the part and fix it before freezing temperatures could cause more damage to the pipes. Great communication to let me know what the problem was and how it was resolved. More...

L
10 December 2018

Always friendly and helpful

J
10 November 2018

We purchased the Limelight Pulse spa 3 years ago. The sales service was excellent. Our sales person displayed a high level of expertise and shared various options with us, including the benefits of various models. We changed our choice of models after placing our initial order and they accommodated us without any trouble. The spa has been wonderful these 3 years, working flawlessly. It's brought a whole new perspective to winter! We recently added the ACE saltwater sanitizing system and it has been wonderful. The water feels "silky soft" as promised and water maintenance is much easier. We have thoroughly enjoyed our spa from Campbell's and I recommend one to anyone who asks about it! More...

M
10 November 2018

Campbell’s Pools and Spa staff is really awesome people to do business with. They also sell pretty awesome spas. Thank you Cindy for help making TN our home. Your kindness and professionalism is second to none. Thanks More...

C
10 October 2018

Do you want…Excellent Customer Service?Friendly Knowledgeable Staff?No Pressure Sales Techniques?Outstanding Products? Experienced Delivery Team Members?Reliable Support for Maintenance?If so, you will want to do business with Campbell’s Pool and Spa. They provide the family approach to buying a hot tub. From purchase to delivery, you have little doubt that you are now a member of the Campbell’s family. As first time hot tub purchasers, knowing next to nothing about what would make up a “perfect for us” hot tub, we asked several reliable sources for recommendations on where to purchase and, also which brand to purchase. We were repeatedly directed to Campbell’s Pool and Spa in Knoxville and now that we have dealt with them, we can see why they received such high accolades. From the minute we entered the clean, well designed showroom, we felt valued as customers. No high pressure sales techniques, just good old fashioned customer service and appreciation. Staff members were friendly, professional and knowledgeable. Cindy, the sales person, provided details on the Hot Springs brand and, based on our answers to her pointed questions, suggested a spa that would meet our needs. The delivery team arrived on time and continued to impress us with knowledge of the product and installation process. The two men exhibited professionalism while providing the education necessary to successfully operate the hot tub. We are using the hot tub each night and can honestly say, it soothes the days tensions and life’s aches and pains away, letting us sleep MUCH, MUCH better. We look forward to the many years of relaxation it will provide! More...

E
10 September 2018

We had an issue with installing above ground. We contacted company and they were quick to resolve it.

B
10 September 2018

Awesome employee saved the day. Cindy found a drain plug for my old sand filter. We can start up our newly renovated pool by Campbell's. The tile guy did a great job.

J
10 September 2018

Had my hot tub delivered today,,it is awesome,,Tim and bird were very professional and I want to give them a 5 star rating,,also I want to give jeff in sales a 5 star rating,,you guys are the best,,and my wife says thank you as well,sincerely joe and jill hughett,maryville,tn

E
10 August 2018

Very inviting atmosphere at the new store and we were greeted by the friendliest face...Mia! She was very helpful, knew what she was talking about and encouraged us to explore and even push the buttons on the many different spas on display! Thank you Mia-you are awesome

M
10 August 2018

I love the spa I bought from Campbell’s. It is refreshing for a tired aching body for this old man. Holly Rhodes is the lady that worked with me on helping me to chose just the right spa for me and for my purpose. She is very knowledgeable about the products and a great lady to work with on selection. If you desire a great product, a great person to deal with, and an all round nice lady then ask to speak with Holly. Tell her Mike sent you!!!!!! More...

S
10 August 2018

Great customer service from Mia loves the new store

L
10 August 2018

We had came in during the spa giveaway, and even though we didn't win we loved the service! Holly was super helpful and very persuasive! When the time comes we will be coming here for our new spa! Thanks again Holly! More...

A
10 August 2018

Was at store early & assisted by Lisa. Excellent experience & I recommend without reservation.Tommy assisted me this morning. Couldn’t be happier with level of care. More...

C
10 August 2018

I never really thought I wanted a hot tub but decided to get one to help my wife with health problems. It's been terrific and I even use it more often than my wife. Cindy was very helpful in selecting the right spa for us and super knowledgeable in helping us with the proper care of our system. All the staff has been very friendly and helpful every time that we have visited the showroom. More...

L
10 August 2018

Leslie Lewis was amazing she helped me with everything I needed and is going above and beyond to help get me the things I need for my Spa. Thanks again Leslie!

B
10 August 2018

Leslie is Fantastic! Good Person and doesn't ever complain!!!

K
10 August 2018

Holly was very educated on all of her products and fun to work with. She jumped through a lot of hoops to get us just what we wanted, in the timeframe we needed. Definitely recommend using Campbell's Pool and Spa!! Ask for Holly! More...

M
10 August 2018

Tim, TJ and Bird, "The Spa Team", were friendly and did a great job!

G
10 August 2018

You guys are awsome we get are water tested here for our pool and the guys here are awsome their new location is awsome they are definitely beter than the great back yard place

C
10 August 2018

We have been going to the Lenoir City location for several years. Leslie has always been very helpful and takes the time needed to ensure the customers know what is wrong and what we need to do to fix our problems. Her knowledge and expertise keep us coming back to that location. She can get it right and keep it right if you will just listen to what she says and do it. She is the best. We have a very large pool and with her help we are able to keep it clear and sparkling. Check her out. More...

J
10 August 2018

We had our Hotsprings tub delivered today, and Tim and Bird were outstanding. They were efficient, polite and professional. Give those guys some kudos because they were amazing. More...

J
10 August 2018

Excellent service by Tim & Bird

J
10 August 2018

Tim and Bird opened our pool today, and they did their usual outstanding job. We discovered several years ago that using their services results in a crystal clear pool in only a few days, and when we opened it ourselves, it took much, much longer for the pool to clear up. Tim and Bird are both very professional and friendly, and they are a pleasure to work with. It is well worth the cost to employ their professional expertise. We will also use their services to close our pool in October. More...

M
10 August 2018

Campbells did a great job on the construction of our pool and retaining wall. The crew was very hard working, professional and knowledgable. We appreciate all their hard work. Corey and Chino did a great job on the coping of the pool, but I must add that everyone that came here worked very hard. I had my concerns about putting in a pool, but I would recommend Campbells to anyone considering a pool. They exceeded our expectations. More...

D
10 August 2018

Excellent experience with Tim, TJ and Bird installing the hot tub. Thanks

J
10 August 2018

Great service ,Very Helpful !

J
10 August 2018

Tim and Bird were great. Quick and quality service for my spa that wasn't heating at the moment. Very professional and easy to work with.

J
10 August 2018

Putting a pool and a hot tub in, when never owned either before, can be a hair-raising experience. Looking back at everything, I can honestly say that I am really happy that we chose Campbell's for everything. Everyone we have dealt with has been professional, courteous and have done their darnedest to make us happy customers. Thank you Campbell Pool people...Cindy, Donna, Ashley, Mia, TJ, Byrd, Chino, Cory...You all are exceptional!! More...

K
10 August 2018

Tim and Bird came to fix the liner of my pool that had slipped off the tracks. Both the gentlemen were extremely professional and got my pool fixed. They answered all my questions and I am can't be happier. Thanks! More...

B
10 August 2018

i pooped in da pool

M
10 August 2018

Leslie at the Lenoir City store was very helpful. She is good to her customers and focuses solely on them when she is helping them. I appreciate all her help with my pool needs. John and Melissa Cook More...

W
10 August 2018

Built a beautiful large pool and entertainment area. Great team to work with. Maintenance support has been outstanding. Chris Corley took the time to teach us how to maintain the pool during planned maintenance. As we had questions he was very quick to follow up and I very much appreciated his patience. Tony Campbell and the Campbell Pool team are outstanding. More...

C
10 August 2018

Tim and Bird were phenomenal with the delivery of my hot tub today very fragile and considerate, Very quick and efficient on the installation, electric, very thorough about getting us acquainted on the features and chemical use. I was very pleased with these guys they set the bar high and met our expectations.Answered all questions to full satisfaction. Very professional. They made this experience great! More...

C
10 August 2018

Leslie is AWESOME!!! She definitely knows all about pool chemicals. Our pool was a mess, green,it looked 100% better the next day, and looked even better Friday nite(6/8/2018 she has my business for life.

D
10 August 2018

My husband and I stop by this store to get information about pool steps. The people that work there are very very kind and helpful. Ms. Cindy Dodson was the sweetest salesperson! She went above and beyond to answer my husbands. Thank you so much Cindy. More...

G
10 August 2018

Fantastic place for your pool and hot tub needs.

B
10 August 2018

Jeff is a cool guy

D
10 August 2018

Lisa is the best! Very helpful, knowledgeable & a pleasure to do business with.

A
10 August 2018

I have had to have my hot tub serviced a couple of times and have been very pleased with the professional staff, their willingness to help me troubleshoot, and the timely service delivered by TJ. You can tell they have been doing this for a while and know their stuff. More...

E
10 August 2018

The customer service is why I keep going back! They are all so friendly- especially Mia! They always know what to recommend for all of my hot tub needs!

B
10 August 2018

The staff at Cambell’s is wonderful to work with especially Holly. She sold us our hot tub and we couldn’t be more happier. Holly was very friendly, knowledgeable, and very prompt at replying to my emails before deciding on the model for us. She continues to be helpful as I go in regularly to test our water and she tells me what to add to the water! More...

B
10 August 2018

Awesome staff. Would highly recommend. Installation crew is highly commended

J
10 August 2018

I had my water tested and Holly Rhodes did an excellent job at explaining the water to me. She was so sweet and informative. I will keep coming back!!

J
10 August 2018

Leslie is the only person I’ll go to. She really knows her stuff and explained it all to me. She was really helpful today and I’ll make the drive to her anytime!

T
10 August 2018

I go to the Lenoir City store every week during the season and every other week during the off season. We do not close our pool. Leslie is always very knowledgeable and I feel like I leave with exactly what I need, nothing more. There have been others in from time to time and I don't feel as if they give the same level of attention. I recommend this store to all my pool friends!!! More...

A
10 August 2018

We received excellent service and support from Leslie at the Lenior City location when we had a challenge balancing the water in our Aria Spa. Since we're on a well, our water tends to be all over the map, but Leslie was very patient as she helped us get everything balanced out and our ACE saltwater system running effectively. More...

T
10 August 2018

Byrd and Tim recently delivered a hot tub from your store. Both men had the proper attire, were clean, polite, friendly and had a positive attitude. Both men used the proper tools, in a safe manner, and took the time to explain the set up, procedures, safe operation, and chemical use. It was eminent they were professionally trained and skilled. They both knew what to do, and worked together to accomplish their goal. I could not expect any better service.I am so impressed with my experience. I wanted to leave a public review for your service.Campbell's Pool & Spas (Hot Spring) is more than a company. They are skilled, highly trained, professionals. From Sales (Cindy Dodson) to service (Byrd and Tim), they get the job done right!! So, the next time you are in need of a pool or spa, don't spend days - or even weeks - going different places or surfing the internet. Call right now or stop in and check out the best deals that fit your needs. More...

W
10 August 2018

Great customer service. Mia and Cindy were especially helpful. Wouldn’t recommend anyone else for hot tub chemical needs.

B
10 August 2018

Very attentive and personable. I've never owned a pool before and they were very patient with all of my questions and were willing to teach me as we went along.

A
10 August 2018

Cindy was our sales person & was very patient with us as were made our first hot tub purchase. She answered our numerous questions with clear easy to understand answers. Tim Richardson & Bird Clemons were our installers & the were fantastic. They showed up at close to 4 o'clock on a Friday afternoon and never once made us feel like we were being rushed or hurried. They made us feel like our installation was the most important thing to them. We had a few questions about adding chemicals so we brought them a sample of our water a week later & Cindy tested our samples and spent time explaining to my husband just what each chemical was for. I couldn't be happier. More...

S
10 August 2018

What a great company to deal with! From the time we walked into the showroom until months later when our rebuild was finally at the stage for delivery, the staff has been incredible! Holly was so nice and patient as we decided which spa we wanted. She was extremely knowledgeable! And I just cannot say enough good things about Tim Richardson and Bird Clemons who delivered our spa and we able to get it in place and set up - even when the crane could not! Two incredibly nice, patient, and helpful men! I would highly recommend Campbell's Pool and Spa to anyone in the market. More...

S
10 August 2018

Great crews. Opening or closing our pool looks great. Thanks, Tim and Byrd for taking good care of our pool.

S
10 August 2018

We love our new Hot Springs hot tub! Cindy Dotson at Campbell's Pool & Spa was so pleasant work with. She is very knowledgeable and personable. The delivery and installation personnel, Tim, TJ, and Bird, were very professional and helpful in getting us acquainted with all of the features. We would definitely recommend both this product and all of the people at Campbell's. More...

K
10 August 2018

Always buy my pool needs there

J
10 August 2018

TJ and Bird delivered and set up our new Hot Springs Prodigy today. Very professional, courteous and did a great job on a cold day. Thanks so much!!

R
10 August 2018

We bought a spa from Campbell’s in Lenoir City and it was delivered today. Tim & Bird we’re here to set it up, connect the electrical and install the cover. They were very personable, worked efficiently and made the experience pleasurable. I highly recommend them for their professionalism. More...

M
10 August 2018

Thank you for the promp communication, I appreciate that your customers really are your priority!!

S
10 August 2018

I had recent Ph problems requiring repair work. Mia and Holly helped me evaluate the products available. First class service! Thanks

G
10 August 2018

Awesome store. Everyone is very helpful. Mia was very informative on the best way to maintain my hot tub.

J
10 August 2018

The new store looks great and the staff was very kind, special thanks to Mia for all the help!!

A
10 August 2018

We highly recommend seeing Holly if you're looking for a pool or spa. She is very helpful and knowledgeable. She was very quick to respond any time we had questions. She made the experience great. Thanks again Holly ! More...

R
10 August 2018

I have had my Jetsetter for a little over a month now. My massage therapist said she had not ever seen my muscles in such good shape. Cindy has been a great help training me on the Ace System. Tim and Bird done a great job on delivery and setup! More...

D
10 August 2018

Cindy was awesome. She really went that extra mile for us in so many ways, I almost can't count them. Even going so far to watch my dog for me while I ran to the store for more straps so he didn't have to wait in the car. She got us a high quality cover for a great price faster then anyone in Knoxville. So thank you very much for everything and we will definitely be repeat customers. More...

C
8 October 2017

When Tony came out to my house and looked at my yard. He gave his recommendations and assured me that the pool would be nice when he finished. He worked within my budget with what I wanted. I could not have asked for any better crew to build my pool. The crew started when Tony said they would. Finishing was a little delayed due to the weather. Every single crew member was exceptionally nice, always willing to answer any questions. The crew was also always dressed with Campbells logo and drove marked vehicles with Campbells logo. Tony had recommended a UV system and I'm extremely pleased with this. My water was easy to keep balanced and it definitely decreased my chemical use. I never had the first bit of algae all summer. I cannot say enough good things regarding Campbells. Tony learned pool building from the best, his Dad, Bill. Bill built a pool for me at another house 30 years ago and that pool is still working just as well as it the 18 years I lived there. Campbells is absolutely the best pool builder. More...

W
10 August 2017

Ladies and gentlemen serving ladies and gentlemen

T
10 August 2017

Tony and his crew were a pleasure to work with. We love our pool.

B
10 August 2017

My pool had been green for over a month. I had been to 2 other pool stores who kept giving me chemicals and treatments that weren't working. I finally took a water sample to Campbell's Pool and Spa, explained to them the trouble I had been through and they began their water test. After only a few minutes of inputting my information into their system and testing my water they gave me a simple, YET HIGHLY EFFECTIVE SOLUTION. I needed to add shock every 3 hours until my water began retaining the chlorine. FINALLY my pool is back to being crystal clear and usable. Campbell's Pool and Spa, with their state of the art technology and professional water testing center, has earned a new customer for life. It was such a relief to see positive results from a recommendation made by their pool pros. Go there, they are super friendly and quick to help you with whatever your pool or hot tub may need. More...

W
10 August 2017

Very helpful staff

S
10 August 2017

We had a problem with metal staining in our pool and with the detailed help of Campbell's Pool were able to get all of the stains removed and the pool is looking great again!

R
10 August 2017

Love this place! The staff is friendly and knowledgeable. Excellent customer service and top of the line products. The sales team always goes above and beyond. I highly recommend Campbells!

S
10 August 2017

I was having issues with my pump so I called Campbell's Pool and Spa for help. Right away I was transferred to a gentleman named Alan. He was very knowledgeable regarding my pump. He walked me through step by step how to fix my issue. He saved me time and money and for that they now have a new customer for life! Thank you Campbell's and Alan for the help! More...

J
10 August 2017

I went in to Campbell's Pool and Spa the other day to have my water checked. The manager, Holly, really took her time to explain what I was doing wrong and how to fix my spa. They have just earned a new customer because I will never go anywhere else. I highly recommend Campbell's Pool and Spa for all your pool and spa needs. More...

N
10 August 2017

Awesome place!

B
10 August 2017

I went to several pool and spa places trying to find a specific peice to my hot tub. Campbell's was by far the most helpful in finding the peice I needed. We had lots of questions and Cindy answered them with great confidence. We will be coming here from now on for all of our hot tub needs. More...

V
10 August 2017

I didn't know anything about maintaining a pool. Cindy Dodson and her associate went above and beyond expectations in explaining pool chemistry and maintenance. I am so grateful for their time, attention, and kind demeanor. More...

J
10 August 2017

This is my new favorite store for my pool. I didn't know how to close my pool so Holly walked me through step by step. Thanks to her I got great prices for everything I needed. I highly recommend this place!

A
10 August 2017

This place rocks! Thank you Holly for excellent service!

A
10 August 2017

Went to Campbells Pool and Spa the other day and Holly helped me figure out how to bring my spa back to life! I will always ask for her before I attempt anything else!

A
10 August 2017

I went in for a water test and Holly Rhodes helped me with everything I needed and knew so much about the products. Thank you for your help Holly Rhodes!!

C
10 August 2017

So my 2 good friends buy pool supplies from this store & are always talking about how great it is there & friendly this girl Holly is whenever they go there. I don't have a pool but a hot tub that is on its 9th life and am thinking of maybe replacing in a few months. So I decided to stop in and check out the store. So, let me just say - yes my friends were right -great store! And definitely HOLLY RHODES is your go-to-girl here! I would say vivacious, knowledgeable and funny would describe her best. The atmosphere in this place was fun and happy, not stale and daunting like most places like this. Seeing Holly work her way around a room full of potential clients was impressive - being there if someone had a question, but not hovering if you didn't and still greeting anyone new that came in (the place was packed!)- definitely takes some skill but she made it look easy. I really hadn't planned to be there that long, but turns out I didn't know that much about hot tubs (even though I've owned one more than 1/2 my life). Holly showed me how to protect myself & my hot tub and save money doing it! It's an awesome automatic lockable cover/gazebo thing that's called a Covana. I didn't know this even existed! If you have a hot tub, then you absolutely must have this!Thank you to Holly for taking the time to answer all of my questions. She listened to my concerns & helped me with a solution! Coming from a customer service background myself, it is so nice to know true customer service is still alive More...

M
10 August 2017

A perfect place to get all your spa and pool supplies stuff is knowledgeable and friendly

R
10 August 2017

Tim, JRod and TJ came and installed our new hot tub today. They were very professional and courteous and did a fantastic job. They even helped me move an old freezer that weighed a ton. Everyone we dealt with at Campbell's has been great and I recommend them 100%. More...

C
10 August 2017

We just purchased a beautiful Hot Spring Spa for our deck that overlooks our lake view home. It was very interesting to watch the entire delivery and setup of the spa. It required a crane to lift it over our 3 story home and set it precisely on the deck. This was all handled without a flaw and completed professionally. From the first time we walked in Campbell's Pool and Spa we were immediately greeted by delightful and knowledgeable Cindy! This beautiful lady was very informative and she knows her spas inside and out! We came back for a test in the hot tub on a Saturday morning and loved it so much we bought the Grande! It is a saltwater spa which we absolutely love. We added the sound system and the pop up speakers are phenomenal! If we didn't work we would probably use it more! Campbell's Pool and Spa doesn't just sell you a spa. They also follow up and help you with the right amount of chemicals and make sure your spa water is perfect. It is so easy to keep it operating and very economical. We actually use our spa twice daily. Favorite time is at the end of the day. Stars are out and all is peaceful in the world. Thank you Cindy and Campbell's Pool and Spa for the best service, friendly team and best product... Hot Spring Spas! More...

C
10 August 2017

Tony is awesome! Definitely the best place to get a hot tub! My Grandee NXT rocks and I love the salt system.

D
10 August 2017

Best place to get your pool stuff. Everyone there is great and helpful.

W
10 August 2017

I seen the bad reviews posted. I hate that someone has had a bad experience. I can say that my experience today was awesome. I think her name is Leslie, she was so much help and very nice. She saved us money and answered many questions. I would recommend this place to everyone. Thanks so much for your time today. More...

B
10 August 2017

Leslie is fantastic she started helping me last year with my pool and she really knows her stuff. She needs a raise cause i have walked in and 5 -8 people in the store and she helps serveral at one time a d i didn't have to wait long. She sells you exactly what you need , and is very polite with the customers. If she ever leaves i will go some place else. More...

D
10 August 2017

Tim and his assistants were amazing, very polite and professional, helpful with easy explanations for instructions on the operation of our new Hotspring Jetsetter. We felt very well informed by nice caring people, I'm very happy getting to know them and respect they're friendliness to give satisfaction guaranteed on the quality of the product we just bought. I feel like we made friends we can trust, it's not everyday we meet good men, but my few hours with them and asking questions to make sure I understand everything. Thanks again for your customer service on the delivery and installment department, we hope you know how those gentlemen were so nice and helpful. They left our place clean and even looks much better now thanks you're truly Diane Bolton More...

B
10 August 2017

They always take care of me.

E
10 August 2017

These guys are GREAT. We had Alan and Damaris - forgive any misspellings - and they we're just SO fantastic. They came in, immediately got to work, and laid it out for us as it was. We had older equipment that was manageable but falling apart, and Alan let us know the pros and cons of keeping it. He didn't try to pull a sales pitch, but when we DID decide to upgrade, he made excellent pace to shop and back. He showed us how to work it efficiently, and Damaris offered us all sorts of trade secrets. They were very patient with our questions with eager answers and showed us step by step how to go about cleaning and maintenance. The two of them were SUCH pleasant company, and the price was comparable to better than other services we looked into. Campbell's has secured continued business from us, and I look forward to working with those two in the future! Highly recommend, 5/5. More...

S
10 August 2017

A shout out to the installation team! They were awesome to work with!5 stars are not enough! Thanks again!

J
10 August 2017

The setup and instructions on my new Hot Tub was EXCELLENT! The 2 gentlemen arrived promptly on time, and explained the operation of the equipment thoroughly! Thank you Campbell Pool &Spa! Couldn't be more thrilled to have such a wonderful company and staff for my first experience as an owner!John King More...

R
10 August 2017

First pool company that actually did what they said they were going to do in the time that they said they were going to do it. Fixed everything I needed. Outstanding job. Great people to work with. More...

D
10 August 2017

Sand Change in filter. TJ and Jarrod did an outstanding job.

E
10 August 2017

Tony and his crew did a fantastic job designing, building, and helping maintain our new pool. Would not hesitate to recommend them to someone looking for a pool of their own.

B
10 August 2017

They installed my spa today and I love it! They are very nice and courteous. I may get a pool next year. I would recommend Campbell's to anyone! Thank you Campbell's!

J
10 August 2017

Super helpful and friendly staff always willing to help

C
10 August 2017

I cannot say enough good things about Campbell's Pool and Spa. They are excellent to do business with. They built a pool for me over this past winter. From the signing of the contract to the end of the building process, I always had all questions answered and received a timely response. The crew that worked at my house was the absolute best. They showed up and worked every day, even on days that I figured the weather wasn't cooperating due to the rain. Corey was always available if I had a question. Ralph was good to explain his portion. Everyone knew exactly what their job was for the day. Tony came out in the beginning to help deliver supplies. To me, that said mounds for the owner to show up to help. Once the pool was completed, the store employees have taken over. I couldn't ask for any more knowledgeable staff to help me gather the chemicals I needed and to thoroughly explain how to add them. Even though I had a pool in the past, this has been different due to having the UV with Ozone system. I would recommend the UV with Ozone to anyone, this has been a huge help on the chemicals and my pool has stayed balanced and sparkling all summer. If anyone wants a great pool built by an A+ company, Campbell's Pool and Spa is fabulous to deal with. Not only with building, but to help with the maintenance of the pool as well. Thanks to each one that I have had the pleasure to come into contact with. More...

K
10 August 2016

Just bought a Grandee hot tub this last weekend. It was delivered today. Tim Richardson and his assistant were absolutely terrific. They came by yesterday to see the site and make all the plans encluding hooking up the electrical box to the hot tub. When you buy a hot tub you buy the service. Tim was extremely knowledgeable and a pleasure to work with as well as his assistant. If you buy a hot tub from Campbell's, ensure you talk with him before you leave. More...

D
10 August 2016

Your guys did a fine job cleaning the pool before closing. that is why I keep coming back

J
10 August 2016

I purchased a large custom spa 2 years ago. I've been very satisfied with the construction and service I have received from them. They are now going to put in a large in ground pool for me.I'm confident a will remain satisfied with this new project. More...

K
10 August 2016

Purchased pool in 2013. A divot formed few days after filling. Campbell made a note of it in our file in case there was ever a problem. A few weeks ago the liner ripped inside the divot. I figured we were in for a fight. Boy was I wrong! They were on it the next day. Got a new liner that we love! Added dirt and sand all at their expense. Their employees were extremely helpful. A few days after filling the pool again the divot reappeared. No one knows why. I called to let them know figuring we were on our own this time. Wrong again! At season closing they are filling it with concrete! These people are wonderful to work with. More...

B
10 August 2015

Just recently hired Campbell's Pool & Spa to replace the liner in our in-ground pool. Was absolutely satisfied with their job. They did what they said they would do, when they said they would do it. The job looks great. The workers were very knowledgeable and professional, as well as neat and cleaned up after themselves.I was very impressed with the associates at the Papermill Road store when I took my water in for evaluation and the purchase of the proper chemicals. They were very friendly, knew what they were doing and were very helpful with instructions and even went the extra mile to get me a product from the Lenoir City branch. Thanks you all for a pleasing experience. More...

C
10 August 2015

So... test your water for free. awesome. and they have everything you need to fix your pool. Kinda higher priced than some but with the service and location for convenience can't go wrong.

J
10 August 2015

I had the most Wonderful experience with Campbell Pool and Spa. I had a Dream and they made it all come true. I used them to build a in ground pool. Everyone who I worked with was both professional and kind. They all went above and beyond.Thank you all! More...

A
10 August 2015

Campbell's Pool and Spa are great people to work with! Such an awesome staff and good hearted people. They always strive for greatness and service their customers with nothing but respect and loyalty. Highly recommend!

A
10 August 2015

Campbell's Pool and Spa built an in-ground pool for my family. The company was pleasant to work with and they built us a very nice pool. We have had almost no problems with our pool. When small "punch list" type work has needed completed, Tony Campbell was responsive to our needs and did the service work promptly. I would recommend Campbell's Pool and Spa to anyone. More...

A
25 July 2015

Love this place always great people and awesome service! Couldn't ask for a better company!!!! Highly recommend to anyone with a pool or a spa!

L
10 August 2014

Campbell's is a great store. It had everything we needed. Holly is a true asset to the team.

L
10 August 2013

I bought a spa back in January, with help from the employees there I learned the art of quality water chemistry. The buying process was great with Cindy Dotson's professionalism. Then the delivery and set up of Tim as promised I was set to use in a very short time. I think I choose the best spa for me as I've enjoyed it very much. More...

B
10 August 2012

opening a pool that has not been used in months ...they scheduled me in, came to my house and showed me how to maintain the pool, what chemicals to use, and answered every question I had. on the phone they have been fine everytime I've called. More...